# NJT Access Link — user reviews > 30 indexed App Store user reviews of NJT Access Link by THE NEW JERSEY TRANSIT CORPORATION, rated 2.77/5 from 65 ratings. - Source: https://appshunter.io/ios/app/njt-access-link/id1518063509/reviews - App overview in markdown: https://appshunter.io/ios/app/njt-access-link/id1518063509.md - Rating breakdown: 5★ 11 · 4★ 8 · 3★ 6 · 2★ 6 · 1★ 18 ## Newest reviews (10 of 30) ### 2/5 — App review *2025-09-25, version 6.0.0* This app would be great if it actually worked. Every time I try to log in there is an issue and the app is always crashing! ### 2/5 — App is bad *2025-09-15, version 6.0.0* Constantly have to open and close app to get to be able to put passslrd in. No realtime notifications of delays , which occurs often. ### 1/5 — Horrible Delays and Slow Drivers *2023-02-27, version 1.0.1* As a user of access link, the quality has diminished in recent months. One driver has blocked traffic several times, drives like a tortoise and has always dropped me off last and give me dirty looks. She should not be driving period! I am always late to my classes, this is unacceptable! Please fix your company! ### 1/5 — Appreciate for mobile devices improvements *2023-02-17* This app is broken the app needs major improvement in a lot of areas like the UI could major adjustment for more user friendly navigation more user opinions need to be added Tracking info details so the user can see how far or close there driver is SMS Nofications for text needs to be added and so much more so I'm giving this app a 1 star I hoping this app improvers so it could be use by anyone who may need it ### 2/5 — Disappointing *2023-02-17, version 1.0.1* Crashes often, won’t refresh. Map does not refresh automatically and have to switch back and forth to refresh. Can’t add locations and have to call. Call wait times are longer than 10-15 mins. ### 1/5 — Don’t waste your time *2022-12-13, version 1.0.1* What is the waste of time and money in a bar to download this app and come lay here and I put a reservation 12 3130 so this is the weather time and I like the CO stores if there was an option ### 1/5 — Unclear how to register *2022-06-17, version 1.0.1* When I open the downloaded app it expects me to already have a user ID. Why can’t I register straight from the app? ### 1/5 — Can’t even sign in *2022-05-08, version 1.0.1* I bought a brand new phone so I shouldn’t even have this problem but I can’t even sign in ### 1/5 — michael *2021-06-27, version 1.0* Its useless dosent help for any thing no time table all day long round trip its wasting of time and very complicated even to down load its sucs ????!!! ### 1/5 — No estimated pickup or drop off times provided like on website *2021-03-10, version 1.0* The app doesn’t provide estimated pick up or drop off times like on the website. This makes using the app unrealistic when more information is available on the website. I tried reporting the issue to customer service. Their response was to get very defensive and say that the app is new. I know it’s new. I’ve noticed a problem and wanted to report it so it might be resolved. They couldn’t even take feedback about there being no Face ID and/or Touch ID functionality. All customer service did was give me an attitude and repeat what I said. I know there’s no Face ID or touch ID functionality. I’m just reporting it so that Access Link can consider adding it in the future. Very unprofessional representatives. I don’t have much hope for this app going forward. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mistake of my life *2026-04-14, version 6.0.0* I would have a car instead of this app ### 1/5 — App doesn’t open *2026-03-28, version 6.0.0* I have deleted and downloaded this app over 10 times because once it completes the download it will not open. ### 1/5 — App doesn’t always work *2025-12-18, version 6.0.0* This app would be awesome if it worked. I have to always shut down and re install the app. They need to update the app ### 1/5 — Won’t open on my iPhone 15 *2025-12-04, version 6.0.0* Won’t open on my iPhone 15 ### 1/5 — Where is the estimated times *2025-10-17, version 6.0.0* We need estimated time for pick up and dropping off it’s more convenient for people with disabilities… this is a must !!! It works sometimes then stop working need to rebuild the app and it doesn’t show on the website as well !! Fix please ### 1/5 — A very terrible update *2025-04-15, version 6.0.0* This app is no longer accessible on my iPhone The app opens and voiceover no longer works with the app. ### 1/5 — Problems! This app constantly shuts me Down. Won’t Allow me to pick my own Rides. Always Freezes up. *2025-02-11* Have tried going thru Customer Service to No Avail. ### 1/5 — blaxx718 *2023-05-14, version 1.0.1* What is surprising is that ACCESS LINK is wasting money on this app. this app shouldn’t even exist because it does not work. when you hate the feature remember my ID this app is so stupid. It cannot even do that. Way to go ACCESS LINK. Keep wasting money. ### 1/5 — Stuck on loading screen *2023-04-28, version 1.0.1* App just says loading is will not open ### 1/5 — Dated, buggy app *2023-04-04, version 1.0.1* Constantly hangs when trying to connect - literally, 100% of the time. I have never been able to connect without repeatedly entering my information. And that isn't even addressing the ridiculously understaffed driver pool of the service itself. The app is consistent with the low quality service NJT has been consistently providing its most vulnerable riders with. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s Magnificent *2025-07-24, version 6.0.0* It Works well for me ### 5/5 — This app *2023-12-11* NJ transit ACCESS LINK needs face ID so that way customers don’t login with their password every time ### 5/5 — This app *2023-11-29* NJ transit ACCESS LINK needs face ID so that way customers don login with their password every time ### 4/5 — Mrs Companion *2022-11-15, version 1.0.1* I an a newer user of this App (Nov 2022) and it seems that many (but not all) of the problems described have been fixed for IOS. Reservation was not hard to make but I am wondering how long I must wait for request to be confirmed. It wasn’t immediate. Repeat- confirmation of request; not confirmation of ride. Also, I don’t know anything about EZ Wallent and the App did not provide a link to sign up. For those interested, I noticed that rise arrival information is available if you text your ID number to 41411. I haven’t had my first ride so I don’t know if it works. ### 3/5 — OK except for *2026-06-12, version 11.0.0* I noticed that sometime when you wanna top up your ex wallet, it doesn’t wanna work I had made three attempts to top up my EZ Wallet ### 3/5 — Frustrated and annoyed *2025-02-04, version 2.0.0* It would be nice if we could reach the driver via text. ### 3/5 — Meh *2025-01-06* It would be nice if we could reach the driver via text. ### 3/5 — sign in *2022-06-24, version 1.0.1* pleas make it easier to sign in ### 3/5 — Needs Updating version *2022-04-15, version 1.0.1* Hello NJT it’s been awhile since an app version update for the iOS version. The app is great but it crashes and says not connected. Hope you fix this soon with an update thanks take care. ### 3/5 — Minor glitches *2022-04-11, version 1.0.1* App is great but it sometimes crashes and it’ll say not connecting to my internet they should let a person who books trips able to specify instructions and load money to easy wallet ball other features are wonderful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*