# NOMA iQ — user reviews

> 133 indexed App Store user reviews of NOMA iQ by Canadian Tire Corporation, Limited, rated 3.90/5 from 11 ratings.

- Source: https://appshunter.io/ios/app/noma-iq/id1529654633/reviews
- App overview in markdown: https://appshunter.io/ios/app/noma-iq/id1529654633.md
- Rating breakdown: 5★ 8 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3

## What do users think of NOMA iQ?

Overall sentiment: negative

**Pros**

- 👍 Easy setup and installation process
- 🎨 Good color customization for smart bulbs
- 📱 Convenient remote control from anywhere
- 🔊 Voice control integration with Alexa
- ⏰ Scheduling and automation capabilities
- 💰 Affordable pricing for smart home products
- 🏠 Centralized control of multiple devices
- ⚡ Works well when functioning properly

**Cons**

- 🐛 Frequent app crashes and freezes
- 🔌 Constant connectivity and disconnection issues
- ⏱️ Slow response times for commands
- 💾 Experiences/schedules fail to save properly
- 🔐 Password reset functionality broken
- 🎛️ Poor app design and unintuitive interface
- ❌ Features become disabled after updates
- 🔄 App frequently forgets devices and settings
- ⚠️ Unreliable automation and scheduling
- 🚫 Pairing process is difficult and frustrating
- 📵 Devices frequently show as offline
- 🔧 Lack of customization options
- 🌐 Poor integration with other smart home systems
- 📞 Inadequate customer support

**Commonly reported bugs**

- Password reset doesn't work
- App goes unresponsive periodically
- Timer/schedule settings don't save across all days
- Add lightbulb connect button non-functional
- No notifications after iOS update
- Incorrect time display in app
- Experiences delete when editing errors occur
- Manual device control overwrites scheduled triggers
- Shortcut deletion doesn't remove shortcut
- Experiences run deleted color settings
- AC control disabled after app update
- Temperature settings bounce back to current value
- Fan speed controls don't work
- App freezes on WiFi password entry
- Connection check hangs indefinitely
- Unknown error when creating experiences
- App blank after login
- Color button crashes the app
- Device pairing fails to progress
- SSID detection issues
- Experiences override manual off commands
- App logs out frequently
- Multiple menus open simultaneously
- Scheduled triggers activate at random times

**Most requested features**

- HomeKit integration for iOS devices
- Widget support for quick access from home/lock screen
- Clone and edit experiences functionality
- Individual light control with preset saving
- Desktop/web app alternative to mobile app
- Daily scheduling for garage door closure
- Advanced scheduling with multiple time slots
- Better permission controls for shared devices
- Color presets and saved favorites
- Integration with other smart home platforms
- Physical remote control option
- Improved temperature control for AC units
- Dimming schedules beyond on/off

## Newest reviews (18 of 133)

### 2/5 — PAS ASSEZ DE RÉGLAGES VITESSE

*2026-07-19*

Pas assez de modes de vitesses, 1-petit, 2-moyen, 3-fort, la différence entre le le lent et le moyen est juste phénoménale! Il aurait été bon de prévoir un réglage supplémentaire voir même 2! Pour augmenter la vitesse de filtration sans allez dans des pics de décibels monstrueux la nuit👍🏼
Merci aux équipes de noms pour cela.

nB: les minuteurs de 4/6/8h pareil dommage qu’il n’existe pas via l’application une ou deux autres minuteries ou pourquoi pas un curseur personnalisable???🙏🏼

**Developer response:** Merci pour vos commentaires. Nous sommes navrés d'apprendre que vous n'êtes pas entièrement satisfait(e) de l'application, mais nous apprécions vraiment votre avis. Nous transmettrons votre message à notre équipe afin d'évaluer ce que nous pouvons faire pour améliorer cela pour vous.

### 2/5 — Shotty UI & UX

*2026-07-05*

The app keeps disconnecting from the AC; I’ll get numerous notifications that the AC has been disconnected from the network. The “Experience” settings always shows an error upon saving. There isn’t even any flashing cursor in the app feedback form. In 2026, there is no excuse. At least the app works 70% of the time, hence the 2 stars.

**Developer response:** Thank you for your review and we are sorry that you had a bad experience with your AC. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 3/5 — Consider including pairing instructions in the app

*2026-05-24*

Would be easier for wifi pairing if the instructions were included in the app instead of referring to online or the user manual.

**Developer response:** Thank you for your feedback. We're sorry you aren't completely happy with the app, but we really appreciate your input. We'll pass this along to the team and see what we can do to get this improved for you.

### 2/5 — Easy to install, complicated to edit schedules!

*2026-05-18*

I bought 2 of the NOMA smart wifi plugs. Adding the first plug was easy but when I set it up to turn on at a certain time and turn off 2 hours later, it turns on (most of the time) but never turns off. Trying to edit this in the settings has been difficult and despite trying several times to redo the settings, I can’t get it to turn off. I have only had it 2-3 weeks and my plan is to return it. It is easy to manually open the app and turn it on. I don’t know if the second plug would be better, but the editing of the schedule in the app is so difficult I don’t want to bother. I took screen shots and tried using ChatGPT, but it keeps saying everything is correct.

**Developer response:** Thank you for your review and we are sorry that you had a bad experience. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 1/5 — Cannot add a new lightbulb

*2026-01-14*

The feature to add a new lightbulb is not working. I enter my wifi password and the connect button turns white, so it appears to be clickable, but it actually is not functioning. Clicking it does nothing and there is not kind of response to demonstrate it has been clicked.

Update: this is still an issue

**Developer response:** Hi there. Thank you for your review and we are sorry that you had a bad experience with your lightbulbs. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 1/5 — No auto notification & incorrect time

*2026-01-13*

After upgrading iPhone to iOS26, the app no longer send notification for the door sensors when I open/close the doors. When I open the app, the time shown in the app is incorrect. All iPhone notifications settings were enabled.

**Developer response:** Thank you for your review and we are sorry that you had a bad experience with our app. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 1/5 — Worst smart bulbs

*2025-12-30*

Please, do not buy those bulbs. you will regret it and you will hate them.

When i bought them originally, 1 flickered and died out of the box. not a good start. material feels cheap and looks cheap. And even then they are more expensive than better brands like govee, wiz,  meross or home depot hubspace.

Seriously, the cloud API is so slow it takes 10sec for all the bulbs in the kitchen to shut off. The local API (with the app) ain’t great either, but it feels as responsive as the average cloud based bulbs like hubspace or govee. The Ayla Networks cloud API might work okay for AC systems, but for bulbs, it simply does not. I might as well just shut off the bulbs manually if it is to wait 20sec.

I just removed every single Noma IQ bulb in my home and replaced them with Phillips Wiz, absolutely delighted.

**Developer response:** Thank you for sharing your feedback with us, Louis. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

### 3/5 — So so…

*2025-12-30*

Not super happy with this product. As I have 2 sets of lights on different experiences, one turns off when the other turns on. I end up just turning them on manually when I need both on.

**Developer response:** Thank you for your review and we are sorry that you had a bad experience. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 1/5 — Why can’t I program my garage door opener to close daily at a certain time?

*2025-12-30, version 5.12.1*

Coming from MyQ and Chamberlain products this app and the machine are a huge downgrade. It was a gift for my new house so free is free but come on, it lacks basic features. I used to have a schedule to close my garage daily at 11pm, just in case it got left open so it doesn’t stay like the overnight. 

The only option you have with this is too physically set up an automatic shutdown of 3 or 5 mins after opening. This is useless as I want to keep my door open at times when I’m out there.

### 1/5 — Password reset not available

*2025-12-09, version 5.10.1*

It’s been a while since I had to install a new bulb, and of course I’ve forgot my password. Now I’m locked out of my account. How do I get this resolved? Or do I switch to a new brand of smart bulbs?

### 1/5 — Horribly designed app

*2025-12-03, version 5.10.1*

The app has next to nothing for customization. There’s not even a setting button. If you’re sharing the outlet with other people it only lets the admin make or edit any schedules. And one user might be able to manually turn on one or the other outlet individually but the other might only be able to turn on both but not individually. Who designed this app? Such a simple app to make yet it was done so poorly.

### 1/5 — Buggy AF

*2025-12-02, version 5.10.1*

This outdoor log worked well for two seasons 
Now ?
Drops sigaal
Can't be found
Won't connect via Alexa or native app

### 2/5 — Glitchy and not user friendly

*2025-11-30, version 5.10.1*

App and iOS device are both up to date. The app is not streamlined to program a device. When I finally do have a device programmed, the device and or experience will disappear. Usually have to close the app and reopen to have it come up again. Developers could really improve the usability of this app with some minor changes.

### 1/5 — My one year is smarter than this app

*2025-11-26, version 5.10.1*

Schedules simply don’t work which kind of defeats the whole purpose of

### 1/5 — Garbage App

*2025-11-25, version 5.10.1*

This app is absolutely terrible. Very poorly designed, creating and saving “experiences” could be way more user friendly. For example, you can’t simply adjust the lights individually and then save the current settings as an experience. You can also not clone and edit experiences, which would be very useful. For example, if you wanted a new experience all the lights on the same colour settings but 20% dimmer, you can’t do that. Worst of all, half the time when editing an experience setting, there is an “error” message and then the experience is simply erased and you have to recreate the whole thing. We might actually return all the lightbulbs simply because the app is so trash. It needs a complete overhaul and redesign by programmers who actually know what they’re doing.

### 1/5 — Worst smart bulbs

*2025-11-24, version 5.10.1*

Please, do not buy those bulbs. you will regret it and you will hate them.

When i bought them originally, 1 flickered and died out of the box. not a good start. material feels cheap and looks cheap. And even then they are more expensive than better brands like govee, wiz,  meross or home depot hubspace.

Seriously, the cloud API is so slow it takes 10sec for all the bulbs in the kitchen to shut off. The local API (with the app) ain’t great either, but it feels as responsive as the average cloud based bulbs like hubspace or govee. The Ayla Networks cloud API might work okay for AC systems, but for bulbs, it simply does not. I might as well just shut off the bulbs manually if it is to wait 20sec.

I just removed every single Noma IQ bulb in my home and replaced them with Phillips Wiz, absolutely delighted.

### 2/5 — MyQ is better

*2025-11-23, version 5.10.1*

This is app doesn’t have any integration with Tesla vehicles. The App is also unintuitive, you spend about 15-20 seconds to open the app before opening/closing the garage.

### 1/5 — Argh

*2025-11-21*

I like to think of myself as not a particularly stupid person, but I can’t for the life of me program my grow light to turn on and off automatically. App seems poorly thought out and not intuitive at all.

**Developer response:** Thank you for sharing your feedback with us. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

## Most critical reviews (10 lowest-rated)

### 1/5 — Pointless app

*2026-07-29*

Unfortunately switched from a MyQ garage door opener to NOMA. App is GARBAGE compared. 

Why can’t I set up a recurring schedule to have my garage door close nightly? I did this with myq in case we or a kid forgot to close it at the end of the night.

**Developer response:** Thank you for sharing your feedback with us, Jon. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

### 1/5 — Terrible UX

*2026-07-08*

The app is terrible. There are so many bugs and the UX is horrible. CTC should have just asked CLAUDE to design the app. You would think that a simple app such as this would be a bit easier to design. V6.5.1 there is no way to delete old experiences, so the interface gets clouded up with old experiences. That for some reason still triggers devices even though you’re not able to edit them.

**Developer response:** Thank you for your review. We are sorry that you have had a bad experience. To delete an experience please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662.

### 1/5 — Dont waste your time trying to use the app

*2026-06-24*

This app is absolutely garbage. Weve had it with our ac unit for a couple years now and its been iffy since the beginning, but the past few months its truly just nose dived. I can turn the unit on or off with my app and select which mode but it stopped allowing me to change any other settings.
For ex. When i turn it onto cool it automatically starts at 26degrees (the warmest option) but it wont allow me to decrease the temp. So now i have to manually decrease the temperature on the unit. Switching the fan speed in any mode is near impossible if it lets you at all. Ive deleted and downloaded the app so many times in hopes of change but nothing ever does except my annoyance towards this now useless app

**Developer response:** Thank you for your review and we are sorry that you had a bad experience with your product. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662.

### 1/5 — Setup is frustrating

*2026-04-21*

Also why do you need to know my location to operate the device. Makes no sense. Signing in to an account to turn on a light is crazy work.

**Developer response:** Hello, thank you for sharing your feedback. We understand your concerns! Android and iOS often require location permissions to detect and connect to smart devices via Bluetooth or Wi-Fi. Additionally, using an account allows you to control your lights remotely and set up helpful automations. If you’re still experiencing issues, our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

### 1/5 — WORST App EVER

*2026-04-20*

I wish I never bought such a low end product resulting solely on the App. The absolutely dumb “Experiences” are NOT easy as 1-2-3. The lights come on but from what I see, the end schedule time has never worked, along with the equally stupid colours and names have never saved. Taking this product back to Canadian Tire. Going back to buying Genni.

**Developer response:** Thank you for sharing your feedback with us. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

### 1/5 — Poorly Designed App

*2026-03-22*

I would not give even a single start if I could. Such a poorly made app and very annoying to use. Glitches all the time. I just can’t believe Canadian Tire can’t come up with a better app for their Noma brand.

**Developer response:** We recommend ensuring that you're on the most recent version of the app, make sure you're running the latest iOS or Android operating system and/or restarting your phone! Let us know if that helps. If you’re still experiencing issues, please give us a call at 1-844-586-4662.

### 1/5 — New update sucks

*2026-03-21*

Worked totally fine for over a year, then did the most recent update & now doesn’t work at all.

**Developer response:** Thank you for sharing your feedback with us. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

### 1/5 — password reset doesn’t work

*2026-03-08*

password reset doesn’t work. also goes unresponsive every now and then.

**Developer response:** Hey there, we're so sorry for these issues you're experiencing. Sometimes the email gets sent to the Junk Mail folder, but if the email isn't there please give us a call at 1-844-586-4662 so we can help sort this out.

### 1/5 — Cant put turn off timer

*2026-02-10*

I check everyday of the week to close it then save, but it doesnt save it keeps the exact day and time as a unique turn off instead of saving for all days of the week with my preset time off…

**Developer response:** Thank you for your review and we are sorry that you had a bad experience. To reset your experiences please follow the steps with the link provided: www.canadiantire.ca/nomaiqhelp. If you would like to speak to someone about your experience, please call NOMA iQ 's specially trained representative at 1-844-586-4662

### 1/5 — Why can’t I program my garage door opener to close daily at a certain time?

*2026-01-21*

Response to developer - why would I need to contact your 1-800 to pass along feedback? That’s literally the point of reviews. 

Coming from MyQ and Chamberlain products this app and the machine are a huge downgrade. It was a gift for my new house so free is free but come on, it lacks basic features. I used to have a schedule to close my garage daily at 11pm, just in case it got left open so it doesn’t stay like the overnight. 

The only option you have with this is too physically set up an automatic shutdown of 3 or 5 mins after opening. This is useless as I want to keep my door open at times when I’m out there.

**Developer response:** Thank you for sharing your feedback with us, Jon. Our Customer Service team would be happy to address your concerns and pass along your feedback. Give us a call at 1-844-586-4662.

## Most praised reviews (10 highest-rated)

### 5/5 — Easy to install

*2026-04-25*

It notify me when the dehumidifier tank is full. Wish it would also add money in my bank account when the tank isn’t full.

**Developer response:** Thanks for the 5 stars! We love hearing from our customers!

### 5/5 — Works Perfectly with my Dehumidifier

*2025-12-21, version 5.10.1*

Works amazingly great when paired with my Noma IQ 50 Pint Dehumidifier. Great to be ablw to know the humidity levels and if there's been a power/internet outage at my place when I'm away (the app will show the dehumidifier as unavailable if said outage occurs).

### 5/5 — Problème résolu

*2025-07-09, version 5.7.1*

La dernière mise à jour a résolu le problème. On peut de nouveau contrôler la température du climatiseur.

### 5/5 — Fixed

*2025-07-06, version 5.7.1*

Update fixed the error. Please don’t do that again, it SUCKED not being able to control my AC for a few weeks

### 5/5 — Ouvre-porte

*2025-03-31, version 4.12.1*

Gros Gas

### 5/5 — Great lights

*2025-01-30, version 4.12.1*

Works great cheap to run and reliable

### 5/5 — Love it

*2024-11-04, version 3.0.13*

I am really impressed with how user friendly this app was to use. I like that I can control my son’s bedroom fan from anywhere in the house. It only took a few minutes to download, connect the product and begin using it which was awesome. Definitely a handy app to have. No more running back upstairs to double check that my 6 year old turned his light off when I can just check my phone and turn it off from anywhere!

### 5/5 — Makes life simple and easy

*2024-10-18, version 3.0.13*

The Noma iQ app is an all in one app for Noma products. As a Noma product user, this app is my all-in-one space to make my home officially a smart home.

### 5/5 — Great way to personalize your routine!

*2024-10-17, version 3.0.13*

I received the NOMA IQ ceiling fan and downloaded the NOMA IQ app which is a great way to have all your devices in one place and to be able to control them when you’re not home or close to them! I set my ceiling fan to 8 hours so that it runs over night and stops in the morning. The set up is super easy and there are troubleshooting steps included!

### 5/5 — Easy to use

*2024-07-23, version 3.0.11*

I love how easy it was to download and setup the app, it was very interactive and made setting up the device very seamless! Its easy to use too, you can set up multiple devices in different locations in the house and name them individually on the app.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*