# NordPass: Password Manager — user reviews > 958 indexed App Store user reviews of NordPass by Nordvpn S.A., rated 4.70/5 from 12,676 ratings. - Source: https://appshunter.io/ios/app/nordpass-password-manager/id1486322860/reviews - App overview in markdown: https://appshunter.io/ios/app/nordpass-password-manager/id1486322860.md - Rating breakdown: 5★ 10,700 · 4★ 910 · 3★ 293 · 2★ 179 · 1★ 594 ## What do users think of NordPass? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Secure password storage - 👍 Intuitive interface - 🚀 Fast and responsive - 👍 Convenient password generation - 👍 Reliable across devices **Cons** - 🐛 Frequent log-outs - 🐛 Buggy autofill and syncing - 🔒 Concerns about security and privacy - 💰 Expensive subscription - 🐛 Slow performance on mobile - 👎 Poor customer support **Commonly reported bugs** - Passwords disappearing from vault - Inability to edit passwords offline - Inconsistent behavior across platforms - Frequent crashes and freezes **Most requested features** - Add 2FA generator - Improve offline access - Allow custom password fields - Enhance secure notes functionality - Provide better organization tools ## Newest reviews (12 of 958) ### 4/5 — Good *2026-08-25, version 4.15* Good only thing they need to make better is it’s very confusing you have a password for nord and then a master password for the vault . It’s not clear what one is required at times or explained properly and I got in a muddle ### 3/5 — Not easy *2026-08-20, version 4.15* Maybe it’s the nature of password managers but I found it difficult to use, and there are scenarios in iOS where you are not able to access it to fill a password. Difficult to recommend unless you need cross platform support. Apple’s password manager does just as well. ### 2/5 — Function not working *2026-08-17, version 4.15* NordPass has been a life saver and so convenient how it remembers and creates passwords on the go for each app and website. Recently, this function has stopped working, whereby I try to create and save a password on a new website or app and then for some reason it doesn’t save. This has been very annoying and my app is up to date. Can an administrator sort this issue out as it’s not cheap for this service? ### 2/5 — Not easy to use *2026-08-07, version 4.15* Difficult to operate on more devices ### 3/5 — Older Device Can No Longer Use *2026-07-29, version 3.46* I have an older iPad I use often and NordPass won’t let me use it without updating, but when I go to update, I can’t. This means I no longer have access to my app passwords on this device at all. Rather worried about this…. ### 1/5 — The Worst *2026-07-27, version 4.15* Terrible software only exceeded by its customers service. ### 1/5 — Their own help files are wrong. *2026-07-27, version 4.14* Their own help files show you how to export passwords, except they are not correct from the first step. ### 4/5 — Add Immediately Auto-lock Option for Extension *2026-07-24, version 4.15* Unlike the mobile app, which locks immediately, the browser extension forces a 5-minute minimum auto-lock timer. Leaving vault data accessible for 5 minutes is unsafe. With Touch ID available, there is no reason not to offer an "Immediately" auto-lock option. Please fix this! Other than that rate is 10:) ### 1/5 — Lost every login *2026-07-24, version 4.14* Doesn’t work! Lost almost every login. Locked out and help was not helpful. It has made a mess of all my passwords. ### 2/5 — Personal *2026-07-23, version 4.14* Cannot contact anybody ### 1/5 — Terrible *2026-07-21, version 4.14* No ### 1/5 — Doesn’t work *2026-07-21, version 4.14* I couldn’t enjoy This VPN so I don’t recommend it at all!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Impossible *2026-08-19, version 4.15* Nord pass is too difficult to sign in to. ### 1/5 — Impossible setup *2026-08-16, version 4.15* I found it confusing impossible to set up. The AI helper was useless. Will try to cancel the 2 year subscription I purchased. ### 1/5 — Don’t believe fake reviews! *2026-08-15, version 4.15* I’ve tried about every password app on the App Store. This one has to fall in the worst two of them all! I don’t know which other one is worse but hey, I’ll be willing to admit there may be another one that is worse out there, just not sure which it would be. The interface is absolutely the most unintuitive that it possibly could be. The design must be to confuse the user! Customer service is a concept totally foreign to these people. ### 1/5 — NordPass *2026-08-07, version 4.15* Very complicated and difficult to use ### 1/5 — No user friendly *2026-08-07, version 4.15* I have nothing but trouble getting this to work. Downloaded this because Kim Komando recommended it. I gave it one star but deserves none. Will not renew. Never got free use period either. ### 1/5 — Email forwarding broke down *2026-08-04, version 4.15* Why are my forwarders not working? I’ve lost access to a bunch of accounts because the email forwarding address feature is unreliable. I’ve opened a ticket last week and it’s still unresolved. ### 1/5 — Massive disappointment. Garbage. Don’t use! *2026-08-03, version 4.15* Too many issues to list. Do not recommend. ### 1/5 — All they want is your $$$ *2026-08-01, version 4.15* All they want is your $$$. They don’t care how many years you’re a long time loyal customer!!! ### 1/5 — Poor Customer Service *2026-08-01, version 4.15* Can’t get live help, support is all automated. They can’t help an average person ### 1/5 — Switching to Proton *2026-07-30, version 4.15* Was lied to by customer support. Switching over to proton. Thus far no regrets. Better features and less clunky. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent product *2026-08-28, version 4.15* Gets better every upgrade. ### 5/5 — Great on iPhone. Cumbersome on Microsoft Computer *2026-08-28, version 4.15* Love facial recognition on iPhone. Don’t like having to sign in on home computer. ### 5/5 — Ever Grateful *2026-08-15, version 4.15* It is thanks to the help and patience of Nordpass staff that I can express my gratitude for everything they did to enable me to use this app. That I can now use NordPass is wonderful and for all the help I received 5stars is not enough. ### 5/5 — Great *2026-08-13, version 4.15* Great APP, great sync! Very happy. Please add a ‘Show in large type’ feature to view password similar to 1Password. ### 5/5 — NEW TO NORDPASS *2026-07-30, version 4.15* I like it! It has everything I need to know about upon entry. It’s easy to use, I feel safer than I did with my old PW Manager. My only suggestion would be to be able to get to the passwords that are toward the middle to the end of the alphabet easier than scrolling. If there’s a way to do what I prefer, please let me know. ### 5/5 — Bon Qualifié pour Apple 🍎 MAC 🖥️ *2026-07-27, version 4.15* Très sérieux verrait là moment où je suis parti renouveler mon permis 🪪 Pour NordVPN l’espérer! ### 5/5 — More secure than ever *2026-07-23, version 4.14* The best pass manager ever. Protection and cost quite worth it ### 5/5 — Amazing! *2026-07-20, version 4.14* Top notch! Or as they say the dogs bo11ocks! I feel sooooo safe with all my sites linked to my bank account having NordPass security protecting them! It constantly monitors dark web too! Just get it!! 👍 I started with just nord vpn but this is a massive bonus! Worth spending the extra cash than losing it!!! 😳😵‍💫 ### 5/5 — Awesome *2026-07-16, version 4.14* I just need to learn how to spread it across all my devices and we’re good to go!! ### 5/5 — Excelent! *2026-07-16* Excellent app! Especially for those with devices across multiple platforms like iOS, Android, Windows, and Linux. It meets my needs. If I may offer a suggestion—something I haven't yet seen on a large scale, but only implemented handmade by a few enthusiasts—it would be to incorporate the option of using a physical device to store passwords, TOTP codes, and passkeys, much like a hardware wallet, but specifically for credentials and passkeys. If possible, an air-gapped device—or at most one using only NFC to communicate with the app—featuring a screen to display TOTP codes and the option to show passwords. **Developer response:** Hi there, thanks for the awesome review! We’re so glad NordPass fits well across your devices. Your idea is thoughtful, and we’ve passed it to our product team for consideration. 🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*