# Nordstrom — user reviews > 1,520 indexed App Store user reviews of Nordstrom by Nordstrom, Inc., rated 4.90/5 from 1,497,636 ratings. - Source: https://appshunter.io/ios/app/nordstrom/id474349412/reviews - App overview in markdown: https://appshunter.io/ios/app/nordstrom/id474349412.md - Rating breakdown: 5★ 1,411,253 · 4★ 68,060 · 3★ 10,628 · 2★ 2,530 · 1★ 5,165 ## What do users think of Nordstrom? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Convenient and easy to use app - 💎 High-quality products and brands - 🎁 Rewards and loyalty program - 🏪 Seamless in-store and online experience **Cons** - 🐛 Issues with order cancellations and inventory tracking - 🤔 Inconsistent returns and refund policies - 🤯 Frustrating app navigation and login process - 🙄 Lack of product reviews and customization options **Commonly reported bugs** - App crashes and freezes - Inaccurate inventory and pricing information - Unreliable delivery and shipping updates **Most requested features** - Ability to share wish lists and shopping carts - Improved product filtering and search functionality - Better integration between app and website experiences - Enhanced order tracking and status updates ## Newest reviews (18 of 1,520) ### 3/5 — Purchased date for an item *2026-08-13, version 12.6.1* I loved the feature where it showed the date of purchases for an item i have purchased before. After the last update it won’t show me that anymore. Pls bring that feature back ### 4/5 — False advertisement *2026-08-12, version 12.6.1* Last week I’ve ordered a few items just because I saw gifts with purchase. Unfortunately when they arrived there was no gift whatsoever. I’m very disappointed. I still love shopping at Nordstrom ### 2/5 — Stores *2026-08-11, version 12.6.1* I’ve been a Nordstrom customer for 30 years Nordstrom vibe has changed. The layout of the stores in the clothing dept is terrible. They have so many racks of clothes nothing appealing for woman over 60. I feel like I’m shopping at a Ross or TJ Max. ### 5/5 — Best online department store ever *2026-08-10, version 12.6* I love shopping with Nordstrom because their online store is vast, and carries some of the finest brands in clothing/shoes and perfumes. They deliver in a very timely fashion, they ship for free and returns are the most painless, and hassle-free I have ever encountered. In store, the ladies that work there treat me respect and kindness. It is a pleasure to interact with them. ### 5/5 — I love Nordstrom!! *2026-08-09, version 12.6* I love the staff at Nordstrom Cerritos. Connie the beauty manager, always goes above and beyond, she makes the shopping experience amazing every time. Christina in scents, really knows all the product lines in beauty. I miss her behind the beauty counters. Melissa at Anastasia, is always professional, she does an amazing job. I have been to Nordstrom three times during the anniversary sale, because of these ladies!! ### 5/5 — Love Nordstrom *2026-08-09, version 12.6* Nordstrom has become my new favorite store . Fabulous website, easy returns and amazing in store sales help. A+ all around. ### 5/5 — High-quality clothes for reasonable prices *2026-08-09, version 12.6* I’ve been shopping at Nordstrom since I was a teenager and I know I can consistently find stylish and high-quality clothing for a reasonable price prices. You may pay more for a piece of clothing, but the better quality will show and your clothes will last much longer. ### 5/5 — Favorite store/app *2026-08-09, version 12.6* Orders arrive on time, they are always packed well, in good condition, clothes are what you ordered, returns are easy, either in store or by mail. I’ve never had anything but a good experience from make-up to clothing to jewelry to shoes. ### 5/5 — Loveee *2026-08-09, version 12.6* Easy to browse around! ### 5/5 — App *2026-08-09, version 12.6* Easy and great to use ### 5/5 — Best *2026-08-09, version 12.6* You can find almost everything here. Easy returns. Best customer service. ### 5/5 — Great Omni-channel experience *2026-08-08, version 12.6* Love how easy it is to navigate and filter/sort and see what is available in store. ### 5/5 — Glad to use PP with Nordy *2026-08-08, version 12.6* Easy peasy ### 5/5 — Easy decisions *2026-08-08, version 12.6* I decided to call it easy decisions because I love the fact you can sort by anniversary sale items. Yes I know, duh…I was able to view videos to get better specifics on products. I don’t normally shop online because I like the experience of a department store. It’s a generation thing but the experience should never be replaced by online shopping! It’s nice to have an interaction with a human, especially because they are always helpful and friendly! ### 5/5 — My favorite place to shop *2026-08-07, version 12.6* Excellent customer service they have everything for the entire family convenience when I look for a pair of shoes Asap and I can just pick it up there. Amazing. Love it. ### 5/5 — Best shopping App *2026-08-07, version 12.6* Easy to navigate, easy to curate what you’re looking for ### 5/5 — BreBre *2026-08-07, version 12.6* I’ve been shopping at Nordstrom since I was 17 years old, and it’s still my favorite store. 🥰 I love everything they carry—elegant, sexy, classy, and sporty styles all in one place. Shopping is always so easy, and if something doesn’t work out, their return process is simple and hassle-free. And don’t get me started on the Anniversary Sale—it’s absolutely amazing! 👌🛍️💕 ### 5/5 — Love *2026-08-07, version 12.6* Love shopping at Nordstrom. Beautiful clothes for any occasion with great name brands ## Most critical reviews (10 lowest-rated) ### 1/5 — Oops *2026-08-07, version 12.6* Meant to leave 5 stars ### 1/5 — buttons do not work *2026-08-07, version 12.6* The app needs help, many buttons do not work ### 1/5 — Update causes issues *2026-08-05, version 12.6* Can’t use app but can login from phone on browser. Called and got no where. ### 1/5 — Crashes! *2026-08-03, version 12.6* This app has been crashing for the past two months. I touch the icon and i cant login ot keeps telling me it doesn’t recognize my password. I request a link to change it and again it tells me it Siena recognize the new owner. What’s going on? Sometimes, it doesn't even open, it just crashes!!! Very frustrating! ### 1/5 — So disappointed *2026-08-03, version 12.6* Order delay still can’t get a delivery date. ### 1/5 — What happened? *2026-08-03, version 12.6* I love Nordstrom! What happened to its app?! It has been crashing repeatedly on my iPhone 16 Pro Max. I’ve updated the app and tried troubleshooting, but the issue continues. I’m unable to reliably access my account or shop via the app which I used to love. Please fix this issue if possible. ### 1/5 — Love Nordstrom but Frustrated With The App *2026-08-01, version 12.6* I love Nordstrom. They are fantastic, and have the best customer service. But I am struggling with your app. It is not user friendly. When clicking on an item, I want to be able to see the entire item, not a tiny icon. It’s very challenging to view products. If you could please update this, I would be deeply appreciative. ### 1/5 — Wadded up Cashmere Sweater *2026-07-27, version 12.5* I ordered a cashmere sweater and when it came it was wadded up in a ball and put in an open bag to be delivered. Totally unexpected and unprofessional. Is that the quality we can now expected from Nordstroms? ### 1/5 — Going down hill *2026-07-27, version 12.5* Can anyone order perfume from Nordstroms anymore???? Sucks ### 1/5 — Dismal app. Zero stars. *2026-07-22, version 12.5* You can’t even change store in this f up app!! Cluttered and ai driven junk app!!! Filters are broken. Developers probably sourced out overseas. Nordstrom is on a downward spiral ## Most praised reviews (10 highest-rated) ### 5/5 — Kudos to Melissa Edmondson *2026-08-14, version 12.7* 10/10 excellent customer service. She went out of her way to help me find the perfect nail polish color for my mom. My mom wanted gold. Chanel didn’t have it. Melissa thought Dior might. She found it online & helped me order it. I wish you could have heard my mom when she saw the color. Melissa acted like it was all in a days work. She was pleasant, extremely helpful, nice & friendly. Thank you Melissa! ### 5/5 — Great Deals *2026-08-13, version 12.7* Always love the sales they part together ### 5/5 — Online Shopping *2026-08-13, version 12.6.1* Cosmetics, Designer Bags ### 5/5 — Easy and quick! *2026-08-12, version 12.6.1* The Nordstrom app is Quick, easy and fun. Great selection of quality items on a site. That’s easy to navigate. ### 5/5 — So excited for this purchase *2026-08-10, version 12.6.1* I can’t review it I’ve never smelled it, but I loved the designer! ### 5/5 — Nordstrom is the best! *2026-08-10, version 12.6.1* I have been a shopper of Nordstrom for over 50 years. I love their clothes and their customer service! ### 5/5 — Review *2026-08-10, version 12.6* The ease of the app is excellent. ### 5/5 — Great service and quality *2026-08-10, version 12.6* I’ve always loved shopping here, they really honor their quality, service, and make shopping so fun. ### 5/5 — Favorite store *2026-08-10, version 12.6* Great clothes. Easy web site. Easy return policy ### 5/5 — Always the Best Online Shopping Experience *2026-08-10, version 12.6* Nordstrom’s gets the best quality and most stylish items for the entire household! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*