# Norms Rewards — user reviews > 123 indexed App Store user reviews of Norms Rewards by NORM'S RESTAURANTS, rated 4.82/5 from 7,505 ratings. - Source: https://appshunter.io/ios/app/norms-rewards/id1314468053/reviews - App overview in markdown: https://appshunter.io/ios/app/norms-rewards/id1314468053.md - Rating breakdown: 5★ 6,693 · 4★ 505 · 3★ 158 · 2★ 47 · 1★ 101 ## What do users think of Norms Rewards? Overall sentiment: positive **Pros** - 👍 Great service and food quality - 💰 Good value for money - 🍽️ Diverse menu options - 🌟 Consistent and reliable experience **Cons** - 🐛 App crashes and bugs - 🕰️ Slow or inconsistent service - 🤒 Food quality issues (overcooked, incorrect orders) - 🚫 Inability to use rewards and gift cards **Commonly reported bugs** - App crashes on launch after iOS 13 update - Unable to scan receipts or redeem rewards - Inconsistent push notification behavior **Most requested features** - Add option to order plain pancakes - Improve app functionality and stability - Provide more vegetarian/vegan options - Implement better loyalty program features ## Newest reviews (16 of 123) ### 3/5 — :c just hungry *2024-12-22, version 3.0* When you redeem a reward, there is a timer to use that redemption as well as prevents you from using more than one redemption. While the timer runs, it does not let you add redeemed rewards to delivery order. I earned these points and rewards, why won’t you let me use it?? ### 4/5 — 24/7 turkeys dinner *2024-08-23, version 2.2* They are skimpy on the turkey serving size it’s not like the picture in the advertisement. The food was delicious and service was great. ### 3/5 — Restrooms are filthy men and women’s *2024-08-02, version 2.2* Men in women’s restroom need cleaning ### 4/5 — The bread was stale and the poached egg on the Benedict was hard booked *2024-06-08, version 2.2* Super service, great deal(s), we’ll be back!! ### 5/5 — OMG *2024-05-30, version 2.2* Passed by Norms in Ontario earlier this week and planned on going back soon. Stopped by today. The food was absolutely amazing. Fresh, hot, goooood. Just like it used to be years ago. ### 5/5 — Review *2024-05-30, version 2.2* Great food great service ### 5/5 — Best waitress ever!!! *2024-05-21, version 2.2* Sirinart is the best waitress I have ever had at any restaurant I have been to! She should be given 👏🏻👏🏻👏🏻👏🏻 for taking such wonderful care of her customers! I just found out she is only here Monday & Tuesday. I wish she was here every day but I will be sure to come on the days she is working!! She never stops is checking on her customers as well as refilling stations with supplies that customers do not normally see! A fantastic, friendly, fast worker & very nice! Thank you for having her! I wish you woukd have more like her on the days she is not here!!! ### 5/5 — Congratulations *2024-05-18, version 2.2* Excellent service, professional professional service. ### 5/5 — Great *2024-05-14, version 2.2* I am very happy in Norms🌷 ### 2/5 — Don’t work *2024-04-27, version 2.2* I’m trying to log in to my account and I even press for got password and supposedly I was going to get an email but I did not receive anything the app don’t work ### 5/5 — Great food *2024-04-25, version 2.2* From the beginning of sitting down greeted with a happy welcome to Norms server hector v was excellent . He anticipated are every need. Recommend Server Hector V ### 5/5 — Cook *2024-04-06, version 2.1* The cook cooked the steak right on point we asked medium rare and it was perfect! No need to go to a steak house the porterhouse was one the best steaks we have had and the price is just right! ### 5/5 — Our service/server *2024-04-03, version 2.1* My son and I were served by a young lady named Brianna. She was the best I’ve had at that Norm’s and wanted to point her out. In the past, other servers bring the orders out together, so there’s usually something thats cold. But Brianna made sure that our order was delivered when hot and done. That can make a huge difference with a side of tater tots. I hope she stays with that restaurant for a long time. She just wanted to make sure everything was correct and that all our needs were met! 🙂 ### 5/5 — Best Waitress *2024-03-31, version 2.1* It was a delight eating there this Easter Sunday. She made the meal delightful. Kashawn made it all worth while. ### 5/5 — Great food and service *2024-03-30, version 2.1* N ### 5/5 — Great Food *2024-03-30, version 2.1* The service and food was great! ## Most critical reviews (10 lowest-rated) ### 1/5 — Badly Designed App *2026-07-26, version 3.1* When ordering pick up for food, optional options aren’t optional. Choose your bread makes it difficult to select pancakes without toppings. Norms is missed out on my money like 5 times because they can’t design an app. ### 1/5 — App doesn’t work *2026-07-11, version 3.1* Every time I want to redeem points it doesn’t work. ### 1/5 — Bad service *2024-07-07, version 2.2* I was standing in line. They only had one man at the counter after he seated the man that was in front of me. He came back and he began to help the man that was behind me instead of helping me I told him I’m here to pick up my order I was here before him and he continue to go and see him and then come back to me and then tell me here that’s not my problem. I was here before him should help me he was behind me in front of me and he was a manager. It looks like I got there around 11:20 pm July 06,2024 my him being a manager he know he did wrong. I was in line before the man behind me so I should’ve been held first. ### 1/5 — What’tha *2024-04-29, version 2.2* I keep loosing my rewards. ### 1/5 — Housewife *2024-03-17, version 2.1* It is my first visits , Order steak was overcook , egg white was raw . Brought my attention to Katelyn, no apologies just offer it you did not like your food change different order , I reply I still want my steak , she just walk away . Done . What position is she at the restaurant, I don’t know , she ask me did I enjoy the food , that what I reply . Bad representatives on the restaurant floor . ### 1/5 — Unhappy customer *2024-01-28, version 2.1* Came in about 4:50 and had to wait 10 minutes to be seated. The place was empty and we could not be seated. ### 1/5 — Experiencia *2024-01-22, version 2.1* Servicio muy bueno, pero la comida no. El steak quemado y también las papas ### 1/5 — Can’t use rewards *2022-10-29* I don’t know why people are writing 5 star reviews about the restaurant when you should be reviewing the app. The free meal they promise you for loading this app doesn’t work since it keeps saying you have to verify your email which I did. The double points on Tuesday don’t work. You can’t order plain and pancakes on the app since it forces you to choose $3 extra fruits. It seems like all of the app features to save customers money don’t work properly. ### 1/5 — What's the point? *2020-10-23, version 1.1.2* I enjoy Norms as a restaurant. They never close and staff tends to be very friendly and prompt with their service. However this app IS HORRIBLE. Want to make a mobile take out order...you can't. The only helpful information this app provides is locations and telephone numbers. However we have multiple maps services for that. Don't waste your time (and space) with this app. Want to see the menu with pricing? Well sure, just don't expect to see it, or be able to expand it, or flip it. THIS IS NOT WORTH THE FREE DOWNLOAD! ### 1/5 — Crashes with new update *2019-12-24, version 1.1.1* I went to norms and was trying to scan my receipt but App required update to use so I did, and now it crashes every time I try and open it. I don’t want to delete it and then reinstall because I will lose my points 😒 pretty upsetting. ## Most praised reviews (10 highest-rated) ### 5/5 — Mr. David Siegrist *2026-08-16, version 3.1* Outstanding food and wonderful service! El Monte and Covina ### 5/5 — The best service ever restaurant on Tyler Street *2024-09-29, version 2.2* We’ve been to a lot of norms Today was the best experience ever ### 5/5 — Great Service *2024-09-13, version 2.2* Louis was great very attentive and so was Zyiarrah the food was prepared correctly and served fast, nice and hot. This was our first time here and it's very nice friendly and clean. ### 5/5 — Excellent service and food. *2024-08-26, version 2.2* We had excellent customer service and food. The hostess was very friendly a young man. The waitress was awesome - Monica. The food was amazing. We really enjoy coming here. ### 5/5 — First Time *2024-08-25, version 2.2* Xavier is informative and gave great service. Will definitely be back. Food was comparable to more expensive spots. ### 5/5 — Manager *2024-08-25, version 2.2* I met Julio and he was such a great server was a pleasure to meet him very likable and great service. ### 5/5 — Brunch *2024-08-07, version 2.2* We have been here several times before the staff is always very friendly and very helpful the food is very good and they have a great selection. Eat local, shop local and spend local ### 5/5 — Service *2024-07-20, version 2.2* Great food and service. ### 5/5 — Lizeth *2024-07-17, version 2.2* My server was nice and efficient ### 5/5 — Delicioso Norms 17 st Santa Ana *2024-06-26, version 2.2* Realmente delicioso --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*