# North Shore Bank — user reviews > 19 indexed App Store user reviews of North Shore Bank by North Shore Bank, A Co-operative Bank, rated 4.80/5 from 1,047 ratings. - Source: https://appshunter.io/ios/app/north-shore-bank/id950329775/reviews - App overview in markdown: https://appshunter.io/ios/app/north-shore-bank/id950329775.md - Rating breakdown: 5★ 941 · 4★ 73 · 3★ 15 · 2★ 3 · 1★ 15 ## What do users think of North Shore Bank? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient banking - 👍 Great banking app **Cons** - 🐛 Balance widget not working - 🔒 Too many security questions - 🔒 Frequent security checks - 🕰️ Unexpected system maintenance - 🐛 Frequent crashes - 🐛 Compatibility issues **Commonly reported bugs** - Login issues - App not opening **Most requested features** - Mobile check deposit - Improved app performance - Face ID support - Apple Pay integration ## Most critical reviews (10 lowest-rated) ### 1/5 — lack of features *2024-06-08* others banks had the buttom of you could pay aditional like scrow and principal yours not ### 1/5 — Security questions *2024-05-02* Recently experiencing to many occasions I need to answer security questions in a day before I can access my account. ### 1/5 — Used to be convenient *2024-04-05* It used to be convent to check you balance and transfer money when needed. Now requires you to confirm that you want to enroll in Face ID and answer 2 security questions just to access the app. Makes me want to leave the bank and go find one that actually cares about convenience and their customers ### 1/5 — Terrible app *2020-12-26, version 10.5.0.1* Out of around 200 log-in attempts, it has worked twice. ### 1/5 — utterly garbage *2020-08-05, version 9.2.2.1* app doesn’t work . would give 0/5 stars ### 1/5 — Meh *2020-06-28, version 9.2.2.1* App isnt that great. It will often instant crash when I try to open it multiple times, so I have to delete it and redownload it. Its so anti-intuitive, and is a better fit for old people because its such a simple app. It kinda gets the job done, but i shouldnt expect too much from a banking app. ### 1/5 — Poor *2020-06-23, version 9.2.2.1* I am not happy I can not view deposit checks. Before the merger with Beverly Bank, I could look at all the checks I deposited. I have also encountered episodes of the app not opening. I have to delete the app and load a new one. ### 1/5 — New update doesn’t allow app to open *2020-05-17, version 9.2.2.1* Fix it ### 1/5 — Terrible app and merger *2020-04-15, version 9.0.1.1* Horrible app, and merger , it’s basically just the web browser version and whenever you hit log out it makes u close a page then hit logout again , also I was originally a Beverly bank user and ever since north shore took them over, my acc now says I can’t transfer my money, luckily this is the bank acc I don’t use often...(my other being Bank of America who never has this many issues) but during a stressful time in the world it would be nice if a merger didn’t completely screw up ones online banking . Also not the nicest on the phone when calling for help. Once this world situation is over I will be changing banks permanently. ### 2/5 — Terrible *2020-09-29, version 9.2.2.1* Crashes all the time. Forces you to type password every time. Former Beverly Bank customer and this merger has been a pain. Considering switching bank unless this improves. ## Most praised reviews (9 highest-rated) ### 5/5 — Easy to manage *2024-08-16* This App is so easy to use even when in a situation ### 5/5 — Great banking app *2024-08-13* I’ve had the app for years now and as of my original review, the app has been great and I haven’t had any issues with it and have been able to check my balance at any time without issue. ### 5/5 — Love it *2023-04-13* Love the app I do all my banking through North Shore Bank. I love that the app is very easy to use with no complications. ### 5/5 — Spencer Shay *2020-02-29, version 9.0.1.1* This is a very good app. It is very easy to mobile deposit checks. ### 3/5 — Balance Widget has never worked *2024-08-06* Throughout every update and iteration of this app, I have yet to get the balance widget to work. It would be awesome if it did, but it doesn’t and continues to not work. Each update I try and nope, disappointed. ### 3/5 — Used to love this app *2023-07-09* I’ve never really had a problem with the app especially since they updated and have included things like Face ID. Lately they’ve been doing “ System maintenance “ at random times with absolutely no warning which they have never done before. It’s pretty aggravating when you are trying to check your account balance and can’t because of more maintenance. This is the 2nd time it’s happened in roughly a one week period. I tried again hours later and still am not able to log onto the app. ### 3/5 — Poor performance, no Face ID *2020-04-13, version 9.0.1.1* This is the only banking app on my phone that doesn’t support Face ID. You need to type in your password every time you want to sign in. I might switch banks because of this. This isn’t new technology. Whoever does the app for them needs to watch some tutorials for how to implement Face ID, seriously. I’m looking into switching banks because they also don’t support Apple Pay, also not a new technology! North shore bank is well SOUTH of my expectations. ### 3/5 — Deposits *2015-12-31, version 7.3.0.1* Will we ever be able to mobile deposit our checks? :/ ### 2/5 — Not user friendly *2020-04-16, version 9.0.1.1* The app is so outdated. Every time I log in on my phone it asks me questions which doesn’t make sense since I am using Face ID on my phone from the same IP address everytime. Also there is no where once logged in to reset your questions or disclose your full account number. The look and feel of it is outdated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*