# North Shore FCU Banking — user reviews > 24 indexed App Store user reviews of North Shore FCU Banking by North Shore Federal, rated 4.90/5 from 81 ratings. - Source: https://appshunter.io/ios/app/north-shore-fcu-banking/id6751236583/reviews - App overview in markdown: https://appshunter.io/ios/app/north-shore-fcu-banking/id6751236583.md - Rating breakdown: 5★ 71 · 4★ 9 · 3★ 0 · 2★ 1 · 1★ 0 ## What do users think of North Shore FCU Banking? Overall sentiment: negative **Pros** - 💡 Easier money transfers **Cons** - ⏱️ Slow app performance - ⏱️ Slow account/transaction loading - 🤔 Confusing account organization - 🔒 Lack of biometric login support **Commonly reported bugs** - Login issues - Compatibility problems with older devices **Most requested features** - Restore ability to transfer between all accounts - Improve app loading and navigation speed - Enhance account organization and labeling ## Newest reviews (4 of 24) ### 2/5 — It’s ok so far *2025-11-06* New App is so slow to load now. Takes forever to load accounts. Bring back old app, takes to long to navigate between accounts and updates so frequently but nothing changes. Very frustrating! ### 2/5 — Not an improvement *2025-10-26* I am unhappy with the new app. I have no access to my HSA or patronage accounts. Every time I open the app it has to update. What were the complaints with the old one? That was far more intuitive, in my opinion. What a bummer. ### 1/5 — Bring the old app back *2025-09-26* Old app was significantly better. ### 1/5 — Previous App Was Better *2025-09-24* It appears you can no longer manage your debit cards as easily through the app. You now need to accept a third party website’s (DX Online) terms and conditions to be able to manage your debit cards. It seems less convenient than the previous app and is more difficult to navigate. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible APP *2026-09-10* Terrible APP. Customer service is excellent. Ridiculous security and if you log in to get a balance at 8 or 9 at night, you get three IS THIS YOU texts and emails. THE SIGN OUT SCREEN is intermittent! What’s worse security than that? ### 1/5 — Horrible *2026-01-12* I absolutely despise this new app. I live in a completely different state now. My son got ahold of my debit card and I have no idea where it is. I can’t even navigate the app to cancel my debit card and order a new one. It’s so slow and takes forever to load. Honestly, if I could I would give it 0 stars. This app sucks. ### 1/5 — Constant updates *2025-12-25* I’m sorry but the fact that every single time I open the app it takes forever to update, and then it updates when I enter my username, then it updates when I enter my password. I mean what in the world is it updating everytime? Good lord I just want to check my bank account ### 1/5 — FIX IT *2025-12-04* horrible downgrade! the old app is much much better!! can’t transfer from patronage! for those of us on only social security every penny, ( or nickel) counts ### 1/5 — Not a fan *2025-11-15* I agree with all the current reviews. My additional complaint is that the reminders are confusing to set and almost useless. I used to have a checking acct balance reminder texted to me every morning so I knew where I was at in anticipation of my automatic withdrawal payments. Not a feature anymore. Just some annoying “reminder” features that makes me set dollar amounts and then “error” when I try setting them. ### 1/5 — Not user friendly anymore *2025-11-11* Non-intuitive interface and no longer connects to my external budgeting app. This was a downgrade from the previous app. ### 1/5 — New but not improved *2025-10-28* The app is slow and updates frequently. It takes longer to navigate between accounts. When you click on the account, it takes a long time to load transactions. The one thing that is easier is transferring money. ### 1/5 — The old app was better *2025-10-24* The old app was much better/more user friendly; it loaded faster, and was very easy to navigate. The new app is very slow to load, and doesn’t show accounts or transactions in the same way. I prefer the old app. ### 1/5 — Login *2025-09-30* Won’t let me login ### 1/5 — The old app was way better *2025-09-27* I hate that I can see all the accounts my name is on, they aren’t labeled well and it’s incredibly hard to see what is what without clicking on it and going into the transactions. There was nothing wrong with the old app idk why they had to change it. ## Most praised reviews (10 highest-rated) ### 5/5 — Love North Shore Credit Union *2026-06-05* Best credit union on the shore for business. They are so easy to work with and on top of everything. Stacy is the best banker!! ### 3/5 — Old App Was Better *2025-11-15* The old app was way better and actually worked. This app doesn’t even let me sign in please fix this. ### 3/5 — Cannot transfer between all accounts *2025-10-27, version 12.1.510* this new app doesn’t allow me to transfer money from my patronage award account to another account, whereas both old apps did allow that. it’s annoying that i’d now have to stop by in person just to transfer money from the one account this app doesn’t let me transfer from. ### 3/5 — It’s ok so far *2025-10-10, version 12.1.509* New App is so slow to load now. Takes forever to load accounts. ### 3/5 — It’s ok so far *2025-10-01* If would be nice if they allowed “Face ID” to be able to used to log in like the old App did! One thing I don’t like, is that the old App allowed users to use the face recognition as a substitute to adding your password, the new App does not allow this yet. It’s just kind of frustrating. ### 3/5 — It’s ok so far *2025-09-24* One thing I don’t like, is that the old App allowed users to use the face recognition as a substitute to adding your password, the new App does not allow this yet. It’s just kind of frustrating. ### 2/5 — Slow *2026-02-06* It’s pretty slow I liked the old one better ### 2/5 — New app is not yet adequately serving members *2025-12-09* Plus one for all the comments that have been left so far. The new app has no obvious improvements for users and is jarringly slow to load account information. Please keep working to bring improvements. ### 2/5 — Missing the old app *2025-11-13* The new app won’t let me take money out of my patronage rewards. Is much slower and the help page doesn’t work. Missing the old app ### 2/5 — Worse by every measure *2025-11-11* The only perceptible difference from a users perspective is that this is slower, and clunkier to navigate than the old app. I only gave it two stars because they finally added passkeys. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*