# North Shore Gas — user reviews

> 18 indexed App Store user reviews of North Shore Gas by WEC Energy Group Inc., rated 4.90/5 from 5,251 ratings.

- Source: https://appshunter.io/ios/app/north-shore-gas/id1475982979/reviews
- App overview in markdown: https://appshunter.io/ios/app/north-shore-gas/id1475982979.md
- Rating breakdown: 5★ 4,712 · 4★ 391 · 3★ 97 · 2★ 19 · 1★ 32

## What do users think of North Shore Gas?

Overall sentiment: positive

**Pros**

- 👍 Easy to use and pay bills
- 👍 Informative and helpful
- 👍 User-friendly interface
- 🚀 Convenient payment options

**Cons**

- 🐛 Login required every time
- 🐛 Incorrect payment data shown
- 🚫 Does not accept Visa cards

**Commonly reported bugs**

- Unable to update the app
- Wrong account shown for payments

**Most requested features**

- Biometric login support
- Show last 4 digits of autopay account

## Most critical reviews (10 lowest-rated)

### 1/5 — No one to help me after 7 phone calls

*2023-07-10, version 2.12.0*

I spoke to seven different people and not one person can assist me with auto payment so I have my bill paid electronically every month not one person I seven phone calls

### 1/5 — App does not accept Visa??

*2021-12-15, version 2.6.0*

Downloaded the new app to use to pay my gas bill. The app does not accept my Visa card through it however I can use my card on the web page. Would love to see this fixed.

### 1/5 — Update

*2021-10-06, version 2.4.1*

I m unable to update it
My fone app asks me to update n there is no update on appstore

### 1/5 — No Visa card?

*2020-04-03, version 1.6.0*

Why can’t I use my visa on the app, I can use it every other way to pay!  I was really looking fw to using the app to pay my bill.  Can we please work on allowing VISA card payment!

### 2/5 — Login every time????

*2022-02-16*

Seems like every time I use the app, I need to log in

### 3/5 — Wrong payment data

*2021-11-05, version 2.5.0*

In the app, the payment tab shows the wrong account. When i login on the web, the correct auto- payment account is shown. This is wrong and dangerous - if app uses a wrong account for financial transactions.

### 4/5 — Good, but not great yet.

*2021-06-18, version 2.2.0*

Needs integration with biometric controls, but otherwise really good.

### 4/5 — North shore gas app

*2020-09-03, version 1.11.0*

Excellent app easy to use everything right at your fingertips

### 4/5 — NSG customer

*2020-03-17, version 1.6.0*

The app would be better if it showed the last 4 digits of the autopay bank account. This is especially important if the customer had to change the autopay account!

### 5/5 — Happy I downloaded the app

*2025-03-06, version 2.16.0*

I was behind on my bill and the app made it VERY easy to set up a payment plan and pay my bill

## Most praised reviews (8 highest-rated)

### 5/5 — Perfect app

*2024-04-05, version 2.14.0*

Excellent service and informative 👍🏻

### 5/5 — very useful app

*2024-02-06, version 2.14.0*

i can see my bills is the main reason i got this app, see how much i owe and pay thru the app

### 5/5 — Great app

*2023-12-26, version 2.13.0*

User friendly and nice way to pay your bill.

### 5/5 — New Customer Experience

*2023-05-22, version 2.11.0*

I spoke with Maria this morning to activate my service. Maria was very knowledgeable and provided excellent customer service!

### 5/5 — Finally VISA support

*2022-02-27, version 2.7.0*

Thank you for finally adding support for visa payment

### 5/5 — N.S.G.

*2020-01-24, version 1.0.4*

It’s very convenient

### 5/5 — Simple and effective

*2019-11-27, version 1.0.2*

Easy to use / plain language / simple yet effective.

### 5/5 — Visa

*2019-11-26, version 1.0.2*

I love the app but I just don’t understand why visa is not allowed as a payment method

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*