# Northern Bank Mobile Banking — user reviews > 51 indexed App Store user reviews of Northern Bank Mobile Banking by Northern Bank & Trust Company, rated 4.00/5 from 253 ratings. - Source: https://appshunter.io/ios/app/northern-bank-mobile-banking/id6477841730/reviews - App overview in markdown: https://appshunter.io/ios/app/northern-bank-mobile-banking/id6477841730.md - Rating breakdown: 5★ 173 · 4★ 14 · 3★ 6 · 2★ 16 · 1★ 44 ## What do users think of Northern Bank Mobile Banking? Overall sentiment: negative **Pros** - 💡 Thoughtful upgrade - 💡 Modern layout with account grouping **Cons** - 🐛 Inefficient and slow - 🐛 Features don't open properly on app screen - 🐛 Delayed transaction visibility - 🐛 Small bill pay screen, hard to see - 🐛 Loss of card controls - 🐛 Confusing interface - 🐛 Mobile deposit issues - 🐛 Constant login errors **Commonly reported bugs** - Broken mobile check deposits - Incorrect customer information leading to lockouts **Most requested features** - Bring back the old app that worked well - Restore ability to pay bills directly in app - Improve transaction visibility and balance tracking - Reinstate card controls ## Newest reviews (16 of 51) ### 2/5 — We need to be able to resize it *2026-07-18* I’ve used a lot of apps and this one seems rather primitive. More time needs to be taken to make it a more robust and user-friendly experience. The fact that the type is so small and that we have to run for our reader classes or a magnifying glass just to read the home screen seems like a non-starter for an app. ### 2/5 — Issues on Mobile Device *2026-07-13* The app is intuitive, which is very helpful. Unfortunately, the bill pay is very difficult to navigate on a mobile device. Additionally, you can’t see your total amount in your account, including anticipated payments that are pending. The old app allowed you to see that information. ### 4/5 — Generally works well *2026-03-26* It’s too bad that it isn’t responsive when doing bill pay. ### 5/5 — John Santoro *2025-11-30, version 2.0.250800* Excellent place to do my financial business.Very pleased.👍 ### 5/5 — Not so please with new landing page *2025-11-11, version 2.0.250800* I liked it better when it opened to the groupings rather than needing to select a favorite account. I miss seeing the groups when I select see all accounts. Otherwise, it works great. ### 5/5 — Best in Class *2025-11-08* I’m blown away at how intuitive and easy to use this app is. It’s like the big bank apps, but without all the ads and clutter. Never expected something this good from a community bank. **Developer response:** We are happy to hear you find the app helpful. If you have any other feedback, send us an email at ContactCenter@NBTC.com. Thank you very much for partnering with Northern Bank. ### 5/5 — Customer *2025-11-06, version 2.0.250800* Great app. Very easy to use. Makes all my banking chores simple. ### 2/5 — Burdensome *2025-10-26, version 2.0.250800* If you have to reset your password, you have to receive a call with your two factor authentication code. You can’t receive a text message. It is not convenient in quiet locations to receive a phone call and have to audibly listen - possibly on speaker — while you look at your phone to type the code. Sometimes you have to listen twice if you don’t switch fast enough between the phone app and the bank app. ### 5/5 — Info accurate and fast *2025-10-14* Can reliably access my information quickly and efficiently **Developer response:** We are happy to hear you find the app helpful. If you have any other feedback, send us an email at ContactCenter@NBTC.com. Thank you very much for partnering with Northern Bank. ### 5/5 — Great *2025-10-04, version 2.0.250800* Great app ### 5/5 — Forever customer *2025-09-23* Truly a cutting edge financial resource and totally committed staff, officers and family. Making Northern Bank & Trust unique in providing highly personalized experiences in every respect. An integral part of the Woburn community. THANK YOU 🍀🌟✨💫 **Developer response:** We are happy to hear you find the app helpful. If you have any other feedback, send us an email at ContactCenter@NBTC.com. Thank you very much for partnering with Northern Bank. ### 5/5 — Awesome app *2025-09-21, version 2.0.250800* So simple and easily to do! ### 5/5 — NB good app *2025-09-19, version 2.0.250800* NB good app ### 5/5 — LOVE THE UPGRADE *2025-09-17, version 2.0.250800* Love this upgrade! Great job Northern Bank! ### 5/5 — Clean and straightforward *2025-09-06* Pleasant user interface easy to navigate ### 5/5 — Easy to use *2025-09-04, version 2.0.250800* Easy to use and does the job. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pretty Out of Date *2025-09-15, version 2.0.250800* Severely out of date online banking systems across the board at this institution. ### 1/5 — Awful *2025-09-08, version 2.0.250800* Bill pay now added but screen is so small & very hard to see. C a not make larger. Bill pay pretty much useless ### 1/5 — Not accurate *2025-09-02* I seem to get different amounts available and non pending and then I get many pending items and I am overdrawn. It doesn’t make any sense to me. How can I be fine one time I look and completely different the next time I look sometimes in the same hour. **Developer response:** We are sorry to hear that you have had a negative experience. We have resolved the issue. Please contact our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com if your issue persists. ### 1/5 — Terrible *2025-09-02, version 2.0.250800* This change over has been terrible. The delay to see recent transactions is sometimes days, not allowing customers to have an accurate picture of their account balance. ### 1/5 — Worst banking app ever *2025-05-12* App used to be great and notify you whenever a transaction occurred. Ever since the major “update” it takes nearly a week to see a transaction in an account. The interface is worse than it was and the app is much more difficult to use. There is really no point in using it because I have to sum up my transactions myself and guess which ones processed. Genuinely a terrible app for banking. They need to bring back the pre existing version. If I could rate this 0 stars I would. I have been extremely disappointed with this app. **Developer response:** We are happy to report that pending transactions has been fixed. If you see issues still, please contact our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com if you have additional questions or concerns. ### 1/5 — Inefficient the old app is better *2025-02-03* This app has so many redundancies. It’s inefficient and slow and the features don’t open properly on the app screen, making it almost impossible to do things effectively. It’s so much slower to pay bills and to look up transactions and it used to be. **Developer response:** We are sorry to hear that you have had a negative experience. You can always contact our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com so we can help you. ### 1/5 — Awful *2024-12-31* Bill pay now added but screen is so small & very hard to see. C a not make larger. Bill pay pretty much useless **Developer response:** We appreciate your feedback. Mobile bill pay is on the top of our list to deliver an improved solution with an optimal mobile experience. Currently, bill pay is available in online banking. If you have any problems navigating the app, please contact our Customer Support Team at 800-273-6908, option “0” or send us an email at ContactCenter@NBTC.com so that we can assist you. ### 1/5 — Terrible *2024-12-29* This new app they switched to is horrible. You don’t see transactions being taken out of your account for 3-5 days making it extremely difficult to figure out the balance in your account. It’s nearly 2025, this is unacceptable & I’m seriously considering changing banks because of this. **Developer response:** We are sorry to hear that you have had a negative experience. We appreciate your feedback and hear you. We are working to resolve the issue. You can always contact our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com so we can help you. ### 1/5 — Terrible app! *2024-12-26* This new banking app is like the old one with less convenience. People would like to see what’s coming in and out of their accounts without a 3 day delay like the old app did. Read the all of the reviews and you’ll see everyone hates its. The handful of 5 star reviews are not genuine and probably company plants attached to making the terrible decision of switching to this new app, most like to save money. **Developer response:** We are sorry to hear that you have had a negative experience. We appreciate your feedback and hear you. We are working to resolve the issue. You can always contact our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com so we can help you. ### 1/5 — Terrible *2024-12-25, version 1.0.5911* Why fix what wasn’t broken? This new app is horrible. Doesn’t alert when you make a transaction, doesn’t show transactions day by day on account and only shows transactions on a weekly basis. Not great for security. Absolutely the worst. Got nowhere with the bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Works fine *2026-07-29* I liked it better when it opened to the groupings rather than needing to select a favorite account. I miss seeing the groups when I select see all accounts. Otherwise, it works great. **Developer response:** Thank you for the feedback. Please reach out to our Customer Support team at 800-273-6908, Option "0" or send us an email at ContactCenter@NBTC.com to help you with your settings. ### 5/5 — Easy to navigate *2026-07-24, version 2.0.260400* A really easy app to use and configure! ### 5/5 — Great online banking *2026-07-17* Awesome bank love their service and customer care but wish there where few more options near the east coast / up New Hampshire way ### 5/5 — Works well *2026-07-15, version 2.0.260400* This app works as expected. ### 5/5 — NB good app *2026-07-14, version 2.0.260400* NB good app ### 5/5 — LOVE THE UPGRADE *2026-07-13, version 2.0.260400* Love this upgrade! Great job Northern Bank! ### 5/5 — Lots of recent improvements *2026-03-25* Just signed in for the first time in a while and was able to add my mortgage from Rocket Mortgage in no time. **Developer response:** We appreciate your feedback. We are happy to hear that you like using the new version. ### 5/5 — Great App *2026-01-01, version 2.0.250800* Use to use ### 5/5 — Excellent *2025-12-20* I love bank so friendly there systems are so security protected they keep on time updates to their clients ### 5/5 — Perfect App! *2025-12-14, version 2.0.250800* Easy to use for all my banking needs. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*