# Northern Credit Union — user reviews > 64 indexed App Store user reviews of Northern Credit Union by Northern Credit Union Limited, rated 4.70/5 from 54 ratings. - Source: https://appshunter.io/ios/app/northern-credit-union/id1025171089/reviews - App overview in markdown: https://appshunter.io/ios/app/northern-credit-union/id1025171089.md - Rating breakdown: 5★ 43 · 4★ 7 · 3★ 2 · 2★ 1 · 1★ 1 ## What do users think of Northern Credit Union? Overall sentiment: negative **Pros** - 👍 New look appreciated - 🚀 Speedy new site - 👍 Staff assistance praised - 👍 Friendly user interface - 👍 Understanding staff - 👍 Relationship with staff - 👍 Great service - 👍 Awesome app - 👍 Easy to use - 👍 Great app for Northern Credit Union - 👍 Very easy to use **Cons** - 🐛 App is glitchy - 🐛 Unreliable app - 🐛 App is slow - 🐛 Frequent crashes - 🐛 Login issues - 🐛 Difficult to navigate - 🐛 Outdated app - 🐛 Inconsistent performance - 🐛 Remote cheque deposit issues - 🐛 White screen issues - 🐛 Disorganized account display - 🐛 Account names changed - 🐛 Blank screen on login - 🐛 Transfers not working - 🐛 Slow to open - 🐛 Long e-transfer times - 🐛 Service charges confusing - 🐛 Error messages frequent - 🐛 Update broke the app - 🐛 Cannot see balances - 🐛 Too many taps - 🐛 Authentication issues - 🐛 Clunky and slow - 🐛 Out of commission often - 🐛 Difficult to get hold of support - 🐛 Password issues - 🐛 Inaccurate balance - 🐛 App is a joke **Commonly reported bugs** - Remote Cheque Deposit times out - App shows white screen - App times out - App seems confused - App crashes - Blank screen on login - App won't load - App takes forever to tap - App is out of commission - App keeps telling you "Error Processing Your Request" - Update broke the app - Cannot log in since update - Cannot see balances - App is glitchy - Authentication seems to have issues - App is slow - Constantly have to force close and reboot - Login issues - Password issues - App keeps crashing - App refuses to open - App locks out users - Password reset not working - Online banking locked out when app is locked out - App is buggy - Paid bills more than once - Payment didn't go through with error code, but deducted from balance - App needs to be revamped - Cannot log in sometimes - Major delays - App doesn't load on first try - Adding payee accounts difficult - Certain accounts not able to be paid due to errors - E-transfers glitchy - Debit card not usable at gas pump - Unable to enable Touch ID - App didn't accept PAC or nickname, locked out - Inaccurate account balance - App gives NSF fees due to inaccurate balance - App doesn't accept PAC or nickname **Most requested features** - Face recognition for sign-in - Biometric login (face/fingerprint) - Ability to enlarge the page for visually impaired - Add debit cards to mobile wallet - Allow Apple Pay for debit cards - Show password input clearly - More buying and lending power with more locations - Instant e-transfers - ATM or ATM discount in Iron Bridge - Touch ID for login - More than 3k a day/9k a week for e-transfers for companies ## Newest reviews (13 of 64) ### 2/5 — Not user friendly *2026-07-07, version 17.26.4* Very difficult to do a Remote Cheque Deposit, the app seems confused, and seems to time out, then tries again, then times out and tries again…? They probably want you to come to the branch so they can charge more service fees! I don’t know why the app has a 4+ rating? ### 2/5 — Poor transition *2026-06-05, version 17.26.4* Poor! ### 2/5 — Balance is on initial display impossible to set up *2026-05-21, version 17.26.4* Once again, a program written by a programmer, not for regular people ### 2/5 — Unreliable *2026-02-02, version 17.26.4* 9 times out of 10 when I try to log in I get a blank screen. I try multiple times and it just won’t let me in. Sometimes I have to wait up to a couple hours to be able to access my account ### 2/5 — On-line app *2025-08-21, version 17.26.4* It takes forever to tap so it will open. Before you only needed to tap once but now it’s at least 10 taps before it actually works for you. ### 2/5 — E-transfers *2025-05-23, version 17.26.4* I do not understand why it takes 25-30 minutes to send an etransfer. Every other bank is instant. ### 2/5 — Needs Work *2024-08-21, version 17.11.6* App keeps telling you “Error Processing Your Request. Please Try Again Later” 83 times a day. Praying this gets fixed soon especially if developers are getting paid to keep this working properly. ### 2/5 — Update broke the app *2024-03-12, version 17.11.6* I was forced to do an update a few weeks ago and haven’t been able to log in since. Please test what you have before deploying updates. I thought there would be a fix by now. ### 4/5 — Password *2024-02-26, version 17.11.6* I would give a five star but I don’t like that I have to put in my password every time. I wish there was the face recognition to sign in. I do love the new look! Thank you, ### 4/5 — Security *2023-10-13, version 16.1.18* Always concerned about the the security of our account, and even though we are set up in the new account confirmation system, I haven’t seen it utilized ?! ### 3/5 — No credit card *2023-09-23, version 16.1.18* A little clunky and slow. Also you can’t connect your credit card, which is very inconvenient. ### 2/5 — 2** *2023-09-02, version 16.1.18* This app I believe is relatively new and improvements and features are regularly added/updated which is great. The low rating is because it is out of commission more than not. IMO ### 4/5 — Iron bridge *2023-05-06, version 16.1.02* When we moved to iron bridge there was a grocery store and a credit union. Now there is neither. Please put in an ATM or give ATM discount please Also, when you put in your password, put in a little ibis sided so you could have it show. Because a lot of times I don’t know where they’re white caps lock is on or not. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dislike *2026-06-03, version 17.26.4* Do not like this format offered for online banking since the switch from Copperfin. Disorganized, mix mash of my accounts. Looking to move elsewhere! ### 1/5 — Awful app *2026-06-02, version 17.26.4* This app sucks. End up with a white screen most times. Very inconvenient!! ### 1/5 — Why? *2026-05-26, version 17.26.4* Why possibly make it worse than it was My accounts don’t even have the same names This was a fail ### 1/5 — Account names *2026-05-24, version 17.26.4* It used to show my wife’s and son’s accounts separate so I knew which accounts were mine. Now it just shows them all together. ### 1/5 — No access *2025-12-10, version 17.26.4* Will not load- the screen is just white. Bug needs fixing ### 1/5 — Transfers *2025-09-19, version 17.26.4* When I’d like to transfer from my account to my credit line it should work?! ### 1/5 — Service charges *2025-02-03, version 17.11.6* December 31 I was charged$4 for service charges and then I was looking at my savings December 29th I was charged $10 for transferring money into my own account. Please make sure and check your account to see how much Northern credit union is taking from you without sending you a letter or even notification that they’re digging around in your savings be aware of this company end of this app. I was recently told they can take up to $25 out of your savings account for transaction fees and even though transaction there till still taking five dollars out of my savings account account every month I’m curious as well as I’m a disabled client. I wasn’t told or warned that there was an extra charge in your savings account when transferring fees from your savings to your checking. I have $480 that was taken out of my account without my permission or my knowledge meant in the last year for transaction fees that were up to $$20 for each transaction I make I’m disgusted as this behaviour as a person that holds an M federal government and is recognized as a disabled person. I am confused why my joint account person wasn’t notified of the problem that I was having or it wasn’t mentioned to myself. I’m with the service dog and I’m not able to run up there every time they have a problem, but I would’ve like to be that I wasn’t able to make more than one transaction from your savings to your checking because you will be penalized with $20 every time you do it I think acts like this should have instructions on telling you on what you’re doing wrong but unfortunately, it doesn’t and it is costing me ever dealing with Northern credit union again because in one month I will be moving all my GICs, my savings and my checking to new banking institution like RBC that doesn’t charge outrageous prices to top up your account. And they are notified and recognize me as a disabled client and called to check up on me. And have me come in their office so they can explain to me things that I am doing wrong or things I need help with disable people shouldn’t have to jump through these types of scams that Northern credit union is offering. ### 1/5 — Service charges *2025-01-03* December 31 I was charged$4 for service charges and then I was looking at my savings December 29th I was charged $10 for transferring money into my own account. Please make sure and check your account to see how much Northern credit union is taking from you without sending you a letter or even notification that they’re digging around in your savings ### 1/5 — Slow *2024-02-26, version 17.11.6* The app is so slow and constantly have to force close and reboot multiple times to do any banking task. New update recently and I thought things would be better but now I can’t see my balances or login comon ncu get with the times. ### 1/5 — Not reliable *2023-10-16, version 16.1.18* The banking app is glitchy and not 100 percent reliable. It gives error messages and says try again later. The authentication seems to have issues. The app seems behind the big banks apps and outdated. ## Most praised reviews (10 highest-rated) ### 5/5 — Onward and upward *2026-05-27, version 17.26.4* After some hiccups with the change over things are running pretty smoothly now. Look forward to more buying and lending power with 29 locations across NWOntario. Thanks to the great staff that fixed the glitches. Carry on ! ### 5/5 — Staff Assistance *2024-10-04, version 17.11.6* The employee that helped me with the account glitch at the branch office was very personable and knowledgeable. It was at the ThunderBay branch on Red River Rd ### 5/5 — TTaraniuk *2024-03-06, version 17.11.6* New site seems speedy ### 5/5 — New format. *2024-02-14, version 16.1.18* I find there are too many taps compared to the regular online system where all your bills are on a default payment account and the list of your bills come up on one screen. This allows for you to input all at the same time not one bill at a time ### 5/5 — Service *2023-05-17, version 16.1.02* Great service.!!! ### 5/5 — Best Webb side ever *2023-01-05, version 16.1.02* Very friendly user, love it ### 5/5 — The best *2022-12-02, version 16.1.02* Northern credit union is so understanding of your financial situation, the staff are so kind. I was weary to go with a credit union as opposed to a bank, but I’m 26 years old and I will be with northern credit forever. ### 5/5 — Review *2022-11-27, version 16.1.02* What brought us to the Arnprior credit union is the staff and being able to develop a relationship with them. Other banks you are only a number when you do develope a relationship they rotate them so that means they never get to now you or you're needs!!! Only thing you guys need to work on is Eteansfers 3k a day 9k a week is not sufficient for companies😉 keep up the good work!! ### 5/5 — Awsome app *2022-02-01, version 16.1.01* Easy to use and not confusing one bit ### 5/5 — Glad the etransfer fees are gone *2021-03-12, version 15.2.36* Thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*