# Northern/Countryside CU Mobile — user reviews > 63 indexed App Store user reviews of Northern/Countryside CU Mobile by Northern Credit Union, rated 4.80/5 from 5,703 ratings. - Source: https://appshunter.io/ios/app/northerncountryside-cu-mobile/id546884268/reviews - App overview in markdown: https://appshunter.io/ios/app/northerncountryside-cu-mobile/id546884268.md - Rating breakdown: 5★ 4,903 · 4★ 601 · 3★ 127 · 2★ 20 · 1★ 52 ## What do users think of Northern/Countryside CU Mobile? Overall sentiment: positive **Pros** - 🚀 Easy banking - 👍 Wonderful people - 👍 Top-notch technology - 👍 User-friendly app - 👍 Helpful updates - 👍 Convenient features - 👍 Responsive support **Cons** - 🐛 Glitchy and clunky app - 🐛 Inconsistent balance updates - 🐛 Landscape mode issues - 🐛 Frequent login issues - 🐛 Disappearing transactions **Commonly reported bugs** - App constantly blanking out - Fingerprint login not working - Recurring payments disappearing **Most requested features** - Ability to move between savings and credit - Landscape mode support - Larger font sizes - Credit card section in the app - Ability to see previous payments ## Newest reviews (13 of 63) ### 4/5 — Very good app *2022-12-26, version 4005.5.0* Lately I’ve had trouble with transfers not showing up for awhile, or the app “balance available” not current. A couple of Friday paydays ago, my balance didn’t show my paycheck amount until Monday - for the first time. ### 5/5 — Very responsive even in difficult Wuhan flu times *2020-10-29, version 4.17.160* 1) App generally works great. If it loads slowly, restarting one’s phone usually resolves the issue. 2) The organization offers great benefits which it carefully reviews to make sure that it can remain viable. 3) Important information is conveyed to members and employees know how to ans questions wo long delays in getting someone to pick up. My experience with B of A (almost 2 hrs of wait time on each call to get disconnected or get an agent who is unable to answer questions who shoves me back into the “your call is very important to us” does NOT happen with this organization-))). ### 5/5 — Reviewlove the conveniences *2020-10-25, version 4.17.160* It’s convenient & up to date with technology, staff is always glad to help ### 5/5 — NCU *2020-10-21, version 4.17.160* I’ve been a patron of Northern Credit Union since 1973 when it was the New York Air Brake Credit Union. I’ve never been disappointed with their services or the people who provide them. ### 5/5 — Great App *2020-10-16, version 4.17.152* A great app with a lot of intuitive functions! ### 5/5 — Easy to use! *2020-06-23, version 4.17.152* Clean design, easy to use, and a great tool to stay on top of finances. ### 5/5 — Josh Mcduffie *2020-01-08, version 4.17.152* Love the app very easy to use and helps me keep my finances in order. ### 5/5 — Northern credit union *2019-11-24, version 4.17.152* I give him 100% they are the people in the World they have helped my wife and I out so much there’s not enough thanks Thank you to the Croghan crew Kim sadie and Sharon ### 5/5 — Don’t bank anywhere else. *2019-10-24, version 4.17.152* Northern Credit Union is unmatched for friendly competent banking services I don’t plan ever to use a bank again. NCU is unmatched. ### 5/5 — Northern Review *2019-10-01, version 4.17.152* Very well organized app! ### 5/5 — Grandparent *2019-09-30, version 4.17.152* NFCU is very trust worthy and caring. So much so that I’ve introduced your savings accounts to my grandchildren. Thank you. ### 5/5 — Text balances *2019-07-16, version 4.17.133* I really like the way you are letting people know what is happening with every purchase and sending a balance. Keep up the good work ### 5/5 — Easy to use *2019-04-16, version 4.17.133* I live in another state and have chose to keep my banking with Northern Credit Union. I use the the on line banking and find it very easy to use. Thank you Northern. ## Most critical reviews (10 lowest-rated) ### 1/5 — No landscape mode *2023-08-21, version 4009.2.0* Landscape mode will not work with this update. The account money numbers are very small and there is no way to make anything bigger. The balances are so tiny they are difficult to read. ### 1/5 — Glitchy *2023-03-02, version 4006.0.1* App is consistently glitchy and clunky to use, especially since being revamped. It’s constantly blanking out. I use two other banks for my commercial accounts and have far less issues with the other two combined. ### 1/5 — Junk *2022-06-09, version 3022.1.2* Junk ### 1/5 — Northern credit union *2020-08-03, version 4.17.152* Lousy all of a sudden I am unable to access my account no tv Hong I do fixes it. I have used it on my Apple phone for several years I am going to get another brand of phone ### 1/5 — Eh *2019-09-28, version 4.17.152* It keeps locking me out ### 1/5 — NCU *2019-01-31, version 4.17.133* This is the worst web page for banking. Bill pay is a laugh, functionality of the app is horrendous, I can’t do everything I want to with the app Fix it I wish I still banked with Wells Fargo! ### 1/5 — Debit/bill pay could be improved *2019-01-02, version 4.17.133* First, I thoroughly enjoy Northern. However, I do have some feedback on the electronic banking system and hope it is only received as constructive criticism to help Northern grow to become even better. It would behoove the CU community if bill pay were debited when the check it cut not when it is cleared. If the purpose of electronic banking is to emulate a paper register, I would not wait until my check clears before I account for the withdrawal. Further, the available balance, especially during the weekend, seems to not update. I usually got with a lower number and somehow still I get overdrafts when my available was well over the amount I purchased. I do not write checks. everything is on the debit card. I have multiple other financial institutions as well. Somehow, I can count on their available funds as a good estimate but with the Northern App, I’ve overdrafts multiple times. I was told that sometimes the merchants take longer. For example, Stewart’s shops, is inconsistent on when they post. Too, most gas stations only hold $1 and then charge the rest later or hold the authorized amount. I’m hoping there is a way for the programming and local merchant community to collaborate with Northern so we can avoid unnecessary fees. ### 2/5 — Great before updates *2019-02-28, version 4.17.133* This app was great before they did the last update! Ever since when I create a reoccurring bill or transfer, it will just disappear if I open the app! It took me awhile, and a couple of late payments to realize it was happening! ### 3/5 — Yes *2023-11-04, version 4010.2.1* It doesn’t update as well as it should you should be able to move from savings to credit as well ### 3/5 — Please Bring Back Credit Card Section *2020-10-01, version 4.17.152* The latest update removed the option to check your credit card balance, pay the balance, etc, using the app. Now I have to login to the website, instead of being able to simply and easily interact with it via the app. Using the website isn’t a pleasant experience has you have to enter your password and two factor code every single time, and then are automatically logged out after 10 minutes. I just wanna check my cc balance without having to spend 5 minutes just getting to the point where I can click through the complicated website interface to eventually get the redirect to the actual credit card page. ## Most praised reviews (10 highest-rated) ### 5/5 — Northern Rocks *2023-11-10, version 4010.2.1* This is the easiest banking there is. Wonderful people, top of the line tech - what more can you ask for? ### 5/5 — Bill pay *2023-07-23, version 4007.2.2* Great to do bill pay on my phone but can’t do it on my iPad which is more convenient for me. Need to fix that for your customers ### 5/5 — Love the new app *2022-07-31, version 3023.4.0* Very user friendly and so many options! Always coming out with new and helpful updates. ### 5/5 — Awesome site!!! *2022-07-08, version 3023.4.0* Awesome site!!! Makes everything easier. 😎 ### 5/5 — BEAUTIFUL UPDATE *2022-02-28, version 3022.1.2* This update is amazing. As a joint account owner myself and my spouse being out of the country at the moment I wasn’t able to reset my password until I realized I could register and sign in under my own name and p.i. I greatly appreciate the update and layout as well as easy to find information. Thank you! ### 5/5 — Fast response *2021-10-27, version 4.39.179* I like that app so far and all the display are widely visible. ### 5/5 — Great job *2021-08-18, version 4.39.179* An amazing bank, very personal,, and extremely accommodating ### 5/5 — Thank you!!! *2021-05-21, version 4.38.184* Miss S Jones was such a wonderful young lady to work with and she made the transition so easy!!! Thank you!!! ### 5/5 — Great App but one small bug *2021-03-17, version 4.38.184* So I’ve been with Northern for over half a year now and one thing that has been consistent is whenever I try to use my finger print to sign on, even if I set it up in the settings it never works and tells me to do it again. This has been a problem for over a month now. This makes it difficult to check my account when I am not home because I don’t want someone to see my password. If this would be fixed I would have no complaints the app is excellent! ### 5/5 — User *2021-02-23, version 4.38.184* This app is extremely helpful and so easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*