# Northpointe Bank Mobile — user reviews > 33 indexed App Store user reviews of Northpointe Bank Mobile by Northpointe Bank, rated 4.69/5 from 913 ratings. - Source: https://appshunter.io/ios/app/northpointe-bank-mobile/id789867175/reviews - App overview in markdown: https://appshunter.io/ios/app/northpointe-bank-mobile/id789867175.md - Rating breakdown: 5★ 754 · 4★ 54 · 3★ 24 · 2★ 11 · 1★ 33 ## What do users think of Northpointe Bank Mobile? Overall sentiment: negative **Pros** - 🌟 Best Bank App EVER - 🌟 Great app **Cons** - 🚫 Worst Mortgage Experience in 15+ years - 🚫 Transfer take too long to take place - 🚫 Still no interest rate shown! - 🚫 Always difficult to login, frequently 'Unable to validate your credentials...' - 🚫 Great product but horrible app - 🚫 App for mortgage info not available - 🚫 Unable to Login - 🚫 Useless app - 🚫 Crashing very often - 🚫 Cannot login with a mortgage loan - 🚫 Worst Bank Ever? - 🚫 Doesn't work - 🚫 Can't login to this app to view my mortgage - 🚫 Glitchy unstable app - 🚫 Face Id and log out issues - 🚫 No longer works! - 🚫 Too many steps - 🚫 Touch ID doesn't work **Commonly reported bugs** - Transfer take to long to take place and makes my payment late - Always difficult to login. Frequently 'Unable...' - Forced to use website instead over and over - Crashing very often with my newest iPad - Cannot login with a mortgage loan - Reported fraud on our account over a week ago still no action whatsoever - The app doesn't work and has zero functionality - Can't login to this app to view my mortgage - Tried several times to deposit a check unsuccessfully - The app has the potential to be really good BUT i can't get through paying one bill without it logging me out - I did the update on 6-5-20 and the app no longer works - Need to enter password to sign in, even if I enable the setting to sign in with Touch ID **Most requested features** - Want to transfer to principal and I can't. Not user friendly - Show interest rates for each account in the app ## Newest reviews (11 of 33) ### 2/5 — Unable to Login *2023-01-07, version 22.2.40* I use the same credentials and the web and not able to login while using the APP even though the secondary verification is entered correctly. ### 1/5 — Can’t log in *2022-10-12, version 22.1.101* Echoing as many others have said. I cannot log in to view my mortgage, keeps saying invalid credentials even though I’m using exact same as website via auto fill ### 1/5 — Cannot login with a mortgage loan *2022-09-08, version 22.1.50* I only have a mortgage loan with Northpointe. I cannot login to the app to pay that. I get an error and have to use the webpage. Would be way more convenient to pay from my phone. ### 2/5 — Worst Bank Ever? *2022-08-17, version 22.1.50* Reported fraud on our account over a week ago still no action whatsoever, apparently the money stolen from us is going to stay stolen and Northpointe couldn’t care less. And now the automated system won’t even let me through to a representative to get an update or get action actually taken. Guess if they don’t talk to us it just goes away?? Actually hope they sell my mortgage to someone else because they clearly aren’t up to basic tasks ### 1/5 — Blah *2022-06-14, version 21.3.40* Tried to use log in to this app as a Mortgage account holder and it doesn’t work. I guess it only works for personal banking. Do better. ### 1/5 — Doesn’t work *2022-04-07, version 21.3.40* The app doesn’t work and has zero functionality. ### 1/5 — Mortgage *2021-10-11, version 21.1.31* Can’t login to this app to view my mortgage. ### 1/5 — Face Id and log out *2021-05-21, version 20.2.80* The app has the potential to be really good BUT i can't get through paying one bill without it logging me out. Also I have face Id turned on and it freezes and makes me type out my password. When i get in the app it has reset and has face Id turned off. Once these bugs are fixed the app will be pretty solid. ### 1/5 — No longer works! *2020-06-06, version 20.1.100* I did the update on 6-5-20 and the app no longer works. I even deleted and re-downloaded it and it still won’t open. ### 1/5 — Too many steps. *2019-03-18, version 18.3.90* Too many steps. ### 1/5 — Touch ID doesn't work *2019-02-15, version 18.3.90* Need to enter password to sign in, even if I enable the setting to sign in with Touch ID. Not sure what's the point in having that setting, if it can't save the setting. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-07-29, version 26.1.20* Credentials aren’t accepted even when verified correct. App is a brick. ### 1/5 — Worst Mortgage Experience in 15+ years *2026-02-28, version 25.2.100* We simply want to make our mortgage payment. However, the iPhone app is unable to setup external transfers, making it useless. The browser website is almost as bad, gets frequently locked out or has other issues. This is the worst experience for a mortgage servicer I’ve had in 5 homes in the last 15 years. STRONGLY DO NOT RECOMMEND. They make it difficult to pay a mortgage which sounds insane. ### 1/5 — Transfer *2025-12-31, version 25.1.70* Transfer take to long to take place and makes my payment late. ### 1/5 — Still no interest rate shown! *2025-12-09, version 25.1.70* Another update and Eight years after it was suggested to show the interest rates for each account in account info, and they still are not! It is a very logical request! Why should I have to go to the Web version to see it? Get with the program developer! ### 1/5 — Awful *2025-06-18, version 24.2.60* How does this app so many good ratings?! Always difficult to login. Frequently ‘Unable to validate your credentials…’. Forced to use website instead over and over. Forced to give it a 1 star when it deserves so much less. Simple fixes can be carried out. Still no change after 3 years of using it. ### 1/5 — Bugs *2025-03-24* Always difficult to login. Frequently ‘Unable…’. Forced to use website instead. ### 1/5 — Great product but horrible app *2024-10-31, version 24.1.70* In desperate need of an update.. please do the product justice!!!! ### 1/5 — App for mortgage info *2023-11-16, version 23.1.71* I installed the app in my iPhone to manage my mortgage loan but all I see is related to banking. Have to go to the webpage to find the mortgage option. Is this option available in the app? If so, good job hiding it. ### 1/5 — Useless. *2022-11-26, version 22.1.101* While I can log in via a browser online, this useless app will not accept identical credentials in-app, despite re-downloading. Don’t bother. ### 1/5 — Horrible App *2022-11-15, version 22.1.101* Crashing very often with my newest iPad ## Most praised reviews (10 highest-rated) ### 5/5 — Best Bank App EVER *2024-05-22, version 23.2.30* Best Bank App EVER ### 5/5 — Great app *2024-02-18, version 23.2.30* Great app ### 5/5 — Improves needed *2024-02-08, version 23.1.71* Want to transfer to principal and I can’t. Not user friendly ### 5/5 — Unable to deposit check *2021-07-12, version 21.1.31* Tried several times to deposit a check unsuccessfully that I have to mail the check to deposit it. Really poor service plus had to wait awhile. ### 3/5 — No way to deposit CASH.. *2026-06-23, version 26.1.20* Very slow to deposit check, NO way to deposit any cash ! ### 3/5 — Glitchy unstable app *2021-06-09, version 20.2.80* Several times I’ve had to restart or reinstall the app just to be able to log in to my account. I wish Northpointe would get serious about their app. ### 3/5 — Home Loan Integration *2018-03-04, version 17.3.169* When will the app allow access to the Home Loan portal separately? Have been waiting for this for a while. Thanks! ### 3/5 — Solid *2017-11-16, version 17.3.169* Pretty good app. Like others have said the app would be much better if it showed the interest rate/dollar amount and had better mobile alerts (deposits, withdrawal above X posted, etc). Actually I don’t think there are *any* mobile alerts. Highly recommend the bank. With some tweaks the app could be great too. ### 3/5 — Not Bad *2017-04-20, version 8.0.236* It would be AWESOME if y'all could show the current interest rate for each account in the mobile app like you do on the website (especially since you kind of have to work your way up to the 5% interest rate on the ultimate account). It'd be much easier to check to make sure I'm still on the right track. Otherwise so far so good. I'd give it 3.5 stars if I could. There's definitely room for improvement, but I'm happy with the app so far. Just tried my first mobile deposit today & have had no issues yet. ### 2/5 — Still no interest rate shown! *2025-09-22* Eight years after it was suggested to show the interest rates for each account, they still are not! It is a very logical request! Why should I have to go to the Web version to see it? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*