# Northrim Bank - Personal — user reviews > 122 indexed App Store user reviews of Northrim Bank by Northrim Bank, rated 4.70/5 from 3,044 ratings. - Source: https://appshunter.io/ios/app/northrim-bank-personal/id1228487347/reviews - App overview in markdown: https://appshunter.io/ios/app/northrim-bank-personal/id1228487347.md - Rating breakdown: 5★ 2,548 · 4★ 286 · 3★ 71 · 2★ 42 · 1★ 87 ## What do users think of Northrim Bank? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 🔒 Good security features - 💯 Excellent customer service **Cons** - 🐛 Frequent login issues - 🔍 Lack of intuitive navigation - 📱 Unreliable app performance - 💰 Expensive fees **Commonly reported bugs** - App crashes frequently - Face ID/Touch ID not working consistently - Payments not processing on time - Incorrect account balances displayed **Most requested features** - Add balance history and transaction notes - Improve facial recognition login - Integrate with popular money management apps - Provide more detailed mortgage information ## Newest reviews (17 of 122) ### 2/5 — Biometrics *2026-07-29, version 6.0.0.15025* Biometrics login fails every time. ### 3/5 — Nice option, old version better *2026-06-16, version 6.0.0.15025* I don’t like how much more cumbersome it is to deposit or transfer $. Used to be much easier. Too many steps now and it’s annoying. ### 3/5 — Workable but annoying *2026-05-17, version 6.0.0.15025* Since the app was last updated, the authentication system is random to the point that sometimes I can’t even access it ### 5/5 — Best bank ever! *2026-03-13, version 6.0.0.13153* Excellent service! ### 5/5 — Northrim Bank *2026-03-09, version 6.0.0.13153* A+++++++++banking easy online usage. Love how easy it is to use, transfer money. ### 5/5 — Perfect for its job *2026-03-08, version 6.0.0.13153* For a banking app, it’s never caused me issues and has always done its job. ### 4/5 — Best Bank *2025-12-26, version 6.0.0.6919* This is the best bank in town. Been with them since they opened never a problem one ### 5/5 — Northrim *2025-12-20, version 6.0.0.6919* Bank ### 2/5 — Not great *2025-12-04, version 6.0.0.6919* Frequent loading problems, bad navigation, not many things can be done in the app, end up having to call or do in person or on a laptop browser. ### 5/5 — Banking *2025-12-02, version 6.0.0.6919* Banking is so easy with Northrim. Appreciate the kind service I always get. Thank you ### 5/5 — Guardian *2025-12-01, version 6.0.0.6919* Best bank service ever! ### 5/5 — Great!!! *2025-12-01, version 6.0.0.6919* Great!! ### 5/5 — Best customer service in Alaska *2025-11-28, version 6.0.0.6919* I Love Northrim Bank they have the best customer service and a great app and online services for paying my bills ### 4/5 — Mobile Banking is Great *2025-11-27, version 6.0.0.6919* I love Northrim Bank’s mobile banking service. I use it all the time and it’s great to be able to access all my account accounts and our joint accounts and keep track of our finances. I have the same mobile banking service at another bank out of state. I would just like to say that I don’t have to put in my password and start over on logins nearly as often as I do with the Northrim Bank mobile banking service. It can be frustrating, especially if I’m out shopping and just want to check my balance.. it’s the only improvement I can suggest. I love everything else. ### 5/5 — The best!! *2025-11-01, version 6.0.0.6919* We have done business with Northrim for many years and have never walked in the Eagle River Branch without a very friendly greeting by name. Fine people that we trust. ### 2/5 — Workable but annoying *2025-10-02, version 6.0.0.6919* Since the app was last updated, the authentication system is random to the point that sometimes I can’t even access it ### 2/5 — Doesn’t work *2025-09-28, version 6.0.0.6919* Not compatible with iPhone. Doesn’t save any of your preferences. Have to manually login every time. Doesn’t remember your login or biometrics. Tedious process to get logged in every time. Full of glitches. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign In Fail Every Time *2026-07-20, version 6.0.0.15025* Biometric sign in fails every time. ### 1/5 — Who designed the bill pay platform? *2025-12-02, version 6.0.0.6919* Worst bill pay I’ve ever used. I will more than likely be switching away from Northrim and to a different financial provider for my primary local banking needs. ### 1/5 — Super nice employees, terrible apps *2025-09-22, version 6.0.0.6919* Everyone at this Bank that I have encountered has been very nice and helpful as they can. But….they cannot even do a search for a specific charge from a particular company, even if you pay the $25. And paying $7 for each cashiers check is very ridiculous ! If they didn’t have such nice employees and we’re owned by California? I would change banks again :-( ### 1/5 — Ms *2025-09-06, version 6.0.0.6919* I preferred the old app don’t like this new one at all too complicated ### 1/5 — Frustrated *2025-08-22, version 6.0.0.6919* This app is very frustrating. Will not keep me signed in. ### 1/5 — Old app better *2025-08-21, version 6.0.0.6919* Can’t autofill with password app ### 1/5 — Fix please *2025-08-20, version 6.0.0.6919* It keeps making me register again for face IDENTIFICATION ### 1/5 — Not great at all *2025-08-19, version 6.0.0.6919* Works about 1/5 times. I have to sign in and reset or re-enter all my username / pw and set up Face ID almost every time. Freezes often. ### 1/5 — The old app was better *2025-08-18, version 6.0.0.6919* The new app makes me log in almost every time. FaceID works infrequently. I love NorthRim but am very displeased with their app ### 1/5 — Horrible *2025-08-18, version 6.0.0.6919* This app is only hit and miss. I usually have to turn off my phone to close it. I have an iPhone 15 with the latest upgrades. ## Most praised reviews (10 highest-rated) ### 5/5 — Effortless *2026-07-16, version 6.0.0.15025* Straightforward easy, simple to navigate and use mobile app. Never have any issues with app being down. ### 5/5 — Love Northrim *2026-06-30, version 6.0.0.15025* I’ve been banking with Northrim bank for 20+ years, and not one complaint. The app only makes banking easier. 5Stars! ### 5/5 — Great *2026-06-30, version 6.0.0.15025* It works with no glitches ### 5/5 — Great service *2026-06-29, version 6.0.0.15025* Excellent ### 5/5 — Mobile banking *2026-06-29, version 6.0.0.15025* I love it, I never have a problem ### 5/5 — App *2026-06-27, version 6.0.0.15025* I love this app! It’s easy, it functions well, and looks good! ### 5/5 — My app works now *2026-05-13, version 6.0.0.15025* Thank you very much ### 5/5 — Thank you! *2026-04-12, version 6.0.0.15025* Always available, always up to date! Would appreciate your not denying my purchases in the manner that you do? Should be easy enough to send a confirmation text? Authentication? ### 5/5 — Good *2026-04-02, version 6.0.0.15025* Good app ### 5/5 — Great *2026-03-13, version 6.0.0.13153* It works with no glitches --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*