# NorthStar Connect — user reviews > 108 indexed App Store user reviews of NorthStar Connect by Northstar Alarm Services, LLC, rated 4.30/5 from 10,202 ratings. - Source: https://appshunter.io/ios/app/northstar-connect/id978891993/reviews - App overview in markdown: https://appshunter.io/ios/app/northstar-connect/id978891993.md - Rating breakdown: 5★ 7,155 · 4★ 1,087 · 3★ 511 · 2★ 307 · 1★ 1,142 ## What do users think of NorthStar Connect? Overall sentiment: negative **Pros** - 👍 Helpful app features - 🚀 Good app performance **Cons** - 🐛 Frequent technical issues - 📞 Poor customer service - 🔒 Security concerns - 🔋 Battery drain problems **Commonly reported bugs** - Cameras going offline frequently - Unreliable motion detection - Alarm system malfunctions **Most requested features** - Improved camera functionality - Better app stability and reliability - More responsive customer support ## Newest reviews (19 of 108) ### 1/5 — NorthStar/ADT Home Security *2024-02-09, version 6.37.1* Totally unreliable! Cameras drop offline periodically for no apparent reason. Cameras often do not detect segments of motion. SCAM! After changing internet service, the garage camera/sensor is completely inoperable and requires a service call to “fix it” at a required fee of $150 to $200. ### 1/5 — Poor services *2024-01-21, version 6.37.1* Never anyone to chat. Call. Takes forever for someone to answer. Email no one responds back. Problems no one ever follows up. Waiting two years now and my video doorbell still not fixed. Still paying for a service that doesn’t work. 5 year contract can’t get out of unless I pay to get out. There is NOTHING good about this worthless company. Stay away they do not honor their product ### 1/5 — Poor service *2024-01-12, version 6.37.1* This system is worthless! Multiple sensor low battery alerts even after changing the battery! The hallway fire alarm chirps even after changing the batteries! ### 1/5 — None of my equipment is working properly *2023-12-13, version 6.36.3* None of my equipment is working properly E ### 1/5 — Smoke and CO detectors *2023-10-12, version 6.34.2* Do not get the smoke an CO detector. Constantly changing battery’s and the battery’s are extremely expensive. Then it stopped working and put all kinds of alarms constantly going off and you can not bypass the smoke and CO detectors. ### 1/5 — Not good then and now *2023-08-08, version 6.32.0* Recently bought out by ADT and still flakey customer service and poor quality equipment ### 1/5 — Barely works *2023-07-19, version 6.27.2* Consistently having to reinstall the security cameras. Lack of connection, even though internet is strong. Doorbell barely works and is delayed on notification. ### 3/5 — Good app but slow *2023-07-11, version 6.27.2* The app is good but is too slow when I try to Arm or disarm the alarm. ### 1/5 — Terrible system *2023-06-25, version 6.27.2* The way I was locked on a contract then extended was sneaky, I was told my front camera was not working because it was old and outdated. North Star offered to replace it with a new camera at no cost and extended my contract without telling me about it, and now my whole system cameras, window sensors and control screen are failing. But I will not even call them because I do not want new equipment, because even though they should provide a service I am being charged for monthly by law, I do not want to be in another lengthy contract. I am over the terrible equipment not working ### 1/5 — Never opens up camera *2023-05-28, version 6.26.3* When we have the door bell pressed…the camera never shows us who is there. Can’t wait for our contract is up in November!! ### 2/5 — Unsatisfied. *2023-04-27, version 6.26.3* Placed an order for a system battery two weeks ago and have not received it yet. First customer service lady was nice, transferred me and was disconnected. How much longer do I have to wait? The beeping throughout the night is crazy! ### 1/5 — Shouldn’t be forced to opt in to marketing *2023-04-03, version 6.25.2* This is a paid service I shouldn’t be forced to bypass an “opt in” marketing screen every time I try to get to my paid account ### 1/5 — Service and charging for issues *2023-02-22, version 6.24.2* They make u sign a contract but charge if their equipment goes out so paying each month doesn’t do anything if u can’t use the alarm system of security features and part of the cameras do not work so they charge almost $100 just to come fix the equipment you can’t use but are paying service for each month ### 1/5 — Very hard to cancel account *2023-02-10, version 6.23.1* Due to financial issues I have had to cancel my account. Have been trying to cancel for about a year now. They make it very difficult to do so ### 1/5 — Poor Service , no maintenance *2023-02-09, version 6.23.1* Poor Service , no maintenance ### 1/5 — It’s the worst company I ever know. *2023-01-19, version 6.23.1* Never sign up ### 1/5 — Terrible company, terrible app *2023-01-19, version 6.23.1* I regret everything about signing a contract with this company. Save yourself the headache and steer clear. As far as the app goes, offers fewer options than Guardian’s app. Less ability to customize how you set your alarm. ### 1/5 — Waste of time and money *2022-12-23, version 6.22.1* The worst alarm company. They care about their customers. Don’t bother with them. ### 1/5 — Scam *2022-12-13, version 6.22.1* Got this from a door to door salesman. My fault for falling for this. The app doesn’t work unless you pay. I am stuck with these devices that only work with their app. Services are horrible. Never answer. Stay away. ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues with the panel *2026-09-05, version 6.65.1* Poor customer support to fix the issue ### 1/5 — App *2026-07-03, version 6.64.2* I had someone steal something from my porch and am wondering what I have the camera bell if it doesn’t work 🤷‍♀️ the camera NEVER goes off when someone is on porch ### 1/5 — Issues with the panel *2026-06-20, version 6.64.2* Poor customer support to fix the issue ### 1/5 — App *2025-12-16, version 6.59.3* I can’t enable or disable my alarm with my phone which defeats the purpose of having the app ### 1/5 — Customer service *2025-11-21, version 6.57.1* Your app freezes and fails every time. When I drop this service it will be because of your poor quality app. It freezes every time I try to edit a scene, very frustrating! ### 1/5 — It’s a scam *2025-05-17, version 6.53.1* This company will sell you a service and equipment that they will then sell off to someone else like ADT, or Brinks. The worst part is the new company will tell you their with time that the Northstar equipment and system is no longer compatible and you will need to repurchase new equipment to stay with them. So you get stuck with old equipment that you can’t use with anyone, or having to buy everything all over again just to have service. ### 1/5 — Too many issues *2025-02-05, version 6.48.0* Won’t stay operational on the app. I keep having to delete and reload. ### 1/5 — Horrible *2025-01-20, version 6.47.5* Do not get ### 1/5 — Camera *2024-12-07, version 6.47.5* My camera is not working ### 1/5 — Customer *2024-03-16, version 6.38.2* I have never been so upset dealing with a company as I am dealing with ADT. I have called for help, gotten hung up on disrespected, been put on hold for a long time , put on a call back and never been called back. I want to cancel my service and haven’t even been able to do that. As for your star rating I rate you 0. ## Most praised reviews (10 highest-rated) ### 5/5 — Unreliable system *2023-02-06, version 6.23.1* My system was down from Oct 20-Jan, now the camera doorbell is not working again. They say it’s my internet system, AT&T came out & could find no issues. I hate this system, NorthStar! ### 5/5 — Comment on employee Jennifer Lewis *2022-11-01, version 6.21.1* She was very nice , knowledgeable ,answered all my questions and handled herself very professionally . Courteous and friendly arranging for the work to be done promptly. An asset to the company who would be very beneficial in a management position . Robert Tong ### 5/5 — Customer Service *2022-07-11, version 6.17.1* Customer Service was outstanding again!!! ### 5/5 — Mobile phone approximately works 40% of the time *2022-06-29, version 6.17.1* My rate would be better if I could use my Mobil phone I haven’t been able to use it for 4 to 5 months now. ### 5/5 — Grrrrr *2021-06-17* I have tried to contact this Company for a month because my cameras don’t work . so i have tried and tried to get assistance. A few times they told me i have to print off the information for the system off line . If i need further assistance tgen it requires at least 100 service fee for a tech to even come out . this all beginning when i initially got the system . haha one a the phone techs told me i needed to climb up to my camera then follow the line , Actually cut a hole in my wall to check the connections . i have now had a setter tgat i have to pay for and not have been able to use at all except for the thermostat and viewing when the door has been opened or closed . whew pretty expensive if you ask me . I did have a professional tech come out and tryin to get things to work . he was unsuccessful . He said tgats basically an overcharged paperweight. gggr i absolutely outlying hate paying for something i can even utilize.? ### 5/5 — Horrible service *2021-06-03, version 6.8.3* You as a customer have to pay them to check for the devices they offered and Installed them selves in case the device is not properly working So pay your bill on time don’t mean anything at all and on top their customer service make you wait in line for literally hours before some one answer telling you every word you said is recorded so make sure you don’t change the story because we can use the recording to remains you, your own words. I’m disgusted 100% A completely shame to be stuck with this company for 5 years I can’t wait to finish the worse contract I ever signed.! ### 5/5 — Renee *2020-03-31, version 5.11.2* I have begged this company to work with me. When i went in this contract i had a roommate and my mother living with me. I am now having to make ends meet alone. My roommate just walked out. This company does not care if u are disabled and dont have the money for a security system. I need to eat instead. I havent even used their service since Dec. and they are still charging me for it. They said they could put my account on a 6 mth hold but wont do that to help me out. They lied to me to get this and i just dont appreciate it. ### 5/5 — DO NOT GO WITH NORTHSTAR *2019-10-25* The guy that signed me up for services, failed to tell me I was signing a 5 year contract. I never read nor signed anything stating 5 year services. I asked for my contract to me emailed to me, after asking for it for a little over a year, I received it. Carefully reading each line. The place that has how many years was never signed. So therefore the company realized that I’m not lying, however I’m still told my contract is for 5 years. Moving on to the next problems... my SkyBell stopped working Im charged for the company to come out and repair. My camera went out twice. The first time I was aware and charged. The second time I didn’t realize until my vehicle was hit while parked in front of my house. I just knew I would be able to capture this incident on my camera. Come to find out that the camera was not working ugh. I’m really upset. Paying $90 a month which is a little pricey now that i think about it, and camera not even working. So I called, called, and called finally got someone and to my surprise that someone that I was talking must have been having a bad day, but not as bad as mine when you paying for security and protection and it’s not available, the customer service guy told me why didn’t I call when the camera first went out. I explained that I don’t look at my camera everyday. I only look at them when something happens. I didn’t know that the newly installed camera was a temporary camera. It had not been a full year of the second fix to the same camera. I could keep going about it took over a month to get camera ordered and installed and how workers or over worked and has to rush. Hope this give someone an ideal or what not to get themselves into. Don’t be out in this situation read the reviews of this company, I’m sure you will get the answer you’re looking far and that’s yo run the opposite way and save your $$$. ### 5/5 — Better than expected *2019-08-03, version 5.7.6* I’ve been researching this kind of system for several months. My mom is elderly and I take care of her with my son. Now, when I go on a business trip or if she’s not feeling well, I can check on her and make sure the house is secure. The peace of mind I have now feels like a huge weight has been lifted off my shoulders and I can sleep better! Thanks Sean for coming by and easing my worries! Thanks to Northstar too. ### 5/5 — Awesome Service *2019-06-08, version 5.7.6* Great service! Both representatives were professional, attentive, and mindful of the people they were talking to. I appreciated the friendliness and attention they gave to my father. Everything was explained clearly. I liked that all our questions were answered, and if they couldn’t answer it, they were able to contact someone who could if we wanted them to. Great service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-20.*