# Northumbrian Water — Manage your bill > Manage Northumbrian Water account, payments, meter readings, and bills. (iPhone/iPad app by NWL.) - Source: https://appshunter.io/ios/app/northumbrian-water/id1494945887 (this page in markdown: same URL + `.md`) - Developer: [NWL](https://appshunter.io/developer/882281276) - Category: Utilities - Price: Free - Rating: 4.80/5 from 24 App Store ratings · 108 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 172 MB - Released: 2020-02-10 - Data updated: 2026-09-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/northumbrian-water/id1494945887/reviews.md ## What is Northumbrian Water? The easy way to manage your Northumbrian Water account. Use our app to Create an online account. If you already have one, you can use the same login details - Make secure payments by card and Apple Pay Submit meter readings - scan your meter with the flash of your smartphone View new and old bills Set up a payment plan Change payment details Set up a Direct Debit ## Key features - Create online account - Secure card and Apple Pay payments - Scan meter for readings - View bills - Set up payment plans - Change payment details - Set up Direct Debit ## What do users think of Northumbrian Water? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick payments - ✅ Straightforward - 😊 User friendly - 👍 Helpful advice - ✅ Simple - 👍 Great service - ✅ Works well - 👍 Professional setup - ✅ Convenient **Cons** - 🐛 App crashes on opening - 🐛 App repeatedly crashes - 🐛 App won't open - 🐛 App closes immediately - 🐛 App freezes - 🐛 Login issues - 🐛 Payment system errors - 🐛 High bills - 🐛 Overcharging - 🐛 Poor communication methods **Commonly reported bugs** - App crashes on opening - App freezes during payment - Login details incorrect error - Apple Pay not working - Direct debit setup error - Estimated bills without notice - App not loading - Camera app not working - Email verification not received - App not optimized for iPhone 15 **Most requested features** - In-app messaging for customer service - Service alerts for local issues - Ability to report leaks within the app - Face recognition for sign-in - Obvious log out button on dashboard - Quarterly bill adjustments - Alerts for payment due dates ## Recent user reviews (10 of 108) All indexed reviews: https://appshunter.io/ios/app/northumbrian-water/id1494945887/reviews.md ### 1/5 — RIP off *2026-06-09, version 3.0.1614* I pay yous ten pound a month you ask for 50 I am a single disabled man who uses £5 a month water …. Disgraceful ### 1/5 — Wrong tarif *2026-06-02, version 3.0.1614* I’ve been on a single person tariff an now because I had a shower leak im gettin charged as a family tariff I am a single person in a 3 bed you’s can tell by my meter readings an still refuse to correct my tariff because it’s all about getting as much money from customers it’s a joke.. ### 5/5 — Easy to use *2026-03-25, version 2.0.1585* This is the easiest app ever for meter reading . Wrote the reading down and then opened the app and sent the reading according to the instructions. 10/10 for simplicity. ### 5/5 — Fab service ! *2026-03-13, version 2.0.1585* I had to call to update my account today and what a professional well spoken employee that dealt with me ! 5 star from me. ### 4/5 — Questionable Billing *2026-02-28, version 2.0.1565* Our water usage is very limited; however, we are paying huge billing!!! ### 1/5 — Water meter *2026-02-13, version 2.0.1565* I opted to have a water meter fitted thinking it would be SMART and give accurate readings… in reality as of this dated post, there is no plans for meters to be SMART… and the meter is positioned at the top of our driveway and is about 12 inches below the surface and is almost impossible to read. ### 5/5 — Money 4 nowt *2026-01-22, version 2.0.1549* Water prices ridiculous. Just to give shareholders/ bosses higher wages . Getting charged twice , Once for receiving then second for sewerage. Which by the way is pumped into our ocean. Disgraceful . ### 5/5 — Polite *2026-01-10, version 2.0.1549* I love the politeness of NW ### 1/5 — So expensive for nothing !!! *2026-01-09, version 2.0.1549* The water it’s poisoned…very hard, clor smelly and so much iron … no any improvements and the bill it’s higher and higher for what !? Very disappointing for this price !!! ### 1/5 — App doesn’t work *2026-01-01, version 2.0.1549* Every time I go to log on never lets me and just say something went wrong been like this for 3 weeks now ## Frequently asked questions about Northumbrian Water ### What can I do with the Northumbrian Water app? The app allows you to manage your Northumbrian Water account easily. You can create an online account, make secure payments using your card or Apple Pay, submit meter readings by scanning your meter, view past and present bills, set up payment plans, change your payment details, and set up a Direct Debit. ### How do I pay my bill using the app? You can make secure payments directly through the app using your credit or debit card, or via Apple Pay. The app provides a convenient and safe way to settle your water bill. ### Can I submit my meter readings with this app? Yes, you can easily submit your meter readings. The app features a scanning function that allows you to use your smartphone's flash to scan your meter, making the process quick and accurate. ### Is the Northumbrian Water app free to download and use? Yes, the app is free to download and use. There are no charges for managing your account, making payments, or submitting meter readings through the application. ### What if I already have an online account? If you already have an online account with Northumbrian Water, you can use the same login details to access the app. This ensures a seamless transition and access to your existing account information. ## Version history (last 5 releases) ### 3.0.1667 — 2026-08-26 This release focuses on improving the security, reliability and ongoing management of the app. - Improved sign-in security We’ve upgraded the technology used to securely manage sign-in and authentication. This moves the app to a more modern security standard and provides a stronger foundation for future improvements. - Better communication during service downtime We’ve introduced improved functionality for managing messages when services are temporarily unavailable. This will allow us to provide clearer and more timely information within the app when planned maintenance or unexpected service issues occur. - Improved app version management We’ve enhanced how mobile app versions are managed, helping us ensure customers are using an appropriate version of the app and allowing us to better manage future upgrades. ### 3.0.1644 — 2026-06-30 - Improvements to meter reading capability - Fixed some pesky bugs ### 3.0.1635 — 2026-06-24 - Improvements to the “Explain My Bill” experience - Fixed some pesky bugs ### 3.0.1614 — 2026-05-14 - Improvements to the “Explain My Bill” experience - Enhancements to the payment journey - Improved account creation and security features - Fixed some pesky bugs ### 3.0.1601 — 2026-04-08 - Improvements to the Explain my bill functionality - Enhancements to the payment journey - Metered customers can now see their meter read history - Fixed some pesky bugs ## Apps similar to Northumbrian Water | App | Rating | Price | Category | | --- | --- | --- | --- | | [Octopus Energy](https://appshunter.io/ios/app/octopus-energy/id1093452209) | 4.7 (441) | Free | Utilities | | [Concurrent](https://appshunter.io/ios/app/concurrent/id1380294415) | — | Free | Utilities | | [GOV.UK ID Check](https://appshunter.io/ios/app/govuk-id-check/id1629050566) | 4.8 (5,075) | Free | Utilities | | [Three](https://appshunter.io/ios/app/three/id393530266) | 4.4 (1,119) | Free | Utilities | | [UK Immigration: ID Check](https://appshunter.io/ios/app/uk-immigration-id-check/id1499891460) | 1.9 (159) | Free | Utilities | | [EE: Mobile, broadband & tech](https://appshunter.io/ios/app/ee-mobile-broadband-and-tech/id567457151) | 4.5 (2,061) | Free | Utilities | ## More apps by NWL - [Dwaine Dash](https://appshunter.io/ios/app/dwaine-dash/id1108375395) - [Essex & Suffolk Water](https://appshunter.io/ios/app/essex-and-suffolk-water/id1494303071) - [Innovation Festival 2026](https://appshunter.io/ios/app/innovation-festival-2026/id6744750491) All apps by NWL: https://appshunter.io/developer/882281276 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*