# Northumbrian Water — user reviews > 108 indexed App Store user reviews of Northumbrian Water by NWL, rated 4.80/5 from 24 ratings. - Source: https://appshunter.io/ios/app/northumbrian-water/id1494945887/reviews - App overview in markdown: https://appshunter.io/ios/app/northumbrian-water/id1494945887.md - Rating breakdown: 5★ 21 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Northumbrian Water? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick payments - ✅ Straightforward - 😊 User friendly - 👍 Helpful advice - ✅ Simple - 👍 Great service - ✅ Works well - 👍 Professional setup - ✅ Convenient **Cons** - 🐛 App crashes on opening - 🐛 App repeatedly crashes - 🐛 App won't open - 🐛 App closes immediately - 🐛 App freezes - 🐛 Login issues - 🐛 Payment system errors - 🐛 High bills - 🐛 Overcharging - 🐛 Poor communication methods **Commonly reported bugs** - App crashes on opening - App freezes during payment - Login details incorrect error - Apple Pay not working - Direct debit setup error - Estimated bills without notice - App not loading - Camera app not working - Email verification not received - App not optimized for iPhone 15 **Most requested features** - In-app messaging for customer service - Service alerts for local issues - Ability to report leaks within the app - Face recognition for sign-in - Obvious log out button on dashboard - Quarterly bill adjustments - Alerts for payment due dates ## Newest reviews (10 of 108) ### 4/5 — Questionable Billing *2026-02-28, version 2.0.1565* Our water usage is very limited; however, we are paying huge billing!!! ### 4/5 — App *2025-11-27, version 2.0.1542* Good app but needs to be more easy to access bill and to change payment amount as bills only read every 6 months should at least be quarterly to adjust usage Long time away from home etc ### 3/5 — RIP off *2025-11-17, version 2.0.1542* NWL tried to bill me £134 for 1 month for 1 person living in my house and I work away often! ### 4/5 — Didn’t work for 5 years *2025-11-01, version 2.0.1542* I could never get this app to work for the last 5 years. Website isn’t working today so tried the app again and it seems to work now - until the next upgrades probably!!! ### 2/5 — Meter reading *2025-06-19, version 2.0.1466* Second attempt at submitting actual readings as estimate is way over! ### 1/5 — Crashes when trying to open *2025-06-14, version 2.0.1466* Won’t even open - just crashes when I try and looking at the reviews it’s a common problem! ### 1/5 — App crashes *2025-05-08, version 2.0.1466* App crashes when trying to open it, this has been happening for months now. ### 2/5 — App *2025-04-28, version 2.0.1466* This app would be improved if i didnt gave to add my card details every month ### 1/5 — Complaint *2025-04-09, version 2.0.1430* I agreed to e billing so have not received a paper bill. The only document I have received from you is a red bill overdue notice one month later. Where is the prompt from NWL prior to the bill due date to warn me? Please advise to avoid any further unpleasantness ### 1/5 — Poor *2025-04-01, version 2.0.1430* Crashes on opening ## Most critical reviews (10 lowest-rated) ### 1/5 — RIP off *2026-06-09, version 3.0.1614* I pay yous ten pound a month you ask for 50 I am a single disabled man who uses £5 a month water …. Disgraceful ### 1/5 — Wrong tarif *2026-06-02, version 3.0.1614* I’ve been on a single person tariff an now because I had a shower leak im gettin charged as a family tariff I am a single person in a 3 bed you’s can tell by my meter readings an still refuse to correct my tariff because it’s all about getting as much money from customers it’s a joke.. ### 1/5 — Water meter *2026-02-13, version 2.0.1565* I opted to have a water meter fitted thinking it would be SMART and give accurate readings… in reality as of this dated post, there is no plans for meters to be SMART… and the meter is positioned at the top of our driveway and is about 12 inches below the surface and is almost impossible to read. ### 1/5 — So expensive for nothing !!! *2026-01-09, version 2.0.1549* The water it’s poisoned…very hard, clor smelly and so much iron … no any improvements and the bill it’s higher and higher for what !? Very disappointing for this price !!! ### 1/5 — App doesn’t work *2026-01-01, version 2.0.1549* Every time I go to log on never lets me and just say something went wrong been like this for 3 weeks now ### 1/5 — Joke *2025-11-11, version 2.0.1542* Tried three time now over a few months. It just doesn’t work. ### 1/5 — Error *2025-11-10, version 2.0.1542* Just received a letter confirming a telephone conversation saying my payments will be £28 per month but when setting up the DD it is saying £33 per month . Not a good start to an arrangement !!! ### 1/5 — Not much use *2025-09-13, version 2.0.1522* Still does not do anything except saying I have a smart meter installed but not connected to the network and that my next payment will be ……. It goes into neverending death circle if I try to edit profile or preferences. ### 1/5 — Repeatedly crashes… *2025-07-24, version 2.0.1508* … rendering it useless. It’s the most up to date version but doesn’t even load fully before crashing. ### 1/5 — High bills. Hard water. Low pressure *2025-07-11, version 2.0.1489* Nothing ever prepared me for an experience with this company. I wish there are alternative water supply agencies in my locality. Very poor services. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-03-25, version 2.0.1585* This is the easiest app ever for meter reading . Wrote the reading down and then opened the app and sent the reading according to the instructions. 10/10 for simplicity. ### 5/5 — Fab service ! *2026-03-13, version 2.0.1585* I had to call to update my account today and what a professional well spoken employee that dealt with me ! 5 star from me. ### 5/5 — Money 4 nowt *2026-01-22, version 2.0.1549* Water prices ridiculous. Just to give shareholders/ bosses higher wages . Getting charged twice , Once for receiving then second for sewerage. Which by the way is pumped into our ocean. Disgraceful . ### 5/5 — Polite *2026-01-10, version 2.0.1549* I love the politeness of NW ### 5/5 — Great value for money *2025-12-16, version 2.0.1549* I’ve been with Northumbrian for over 40 years and never had any problems thank you ### 5/5 — Simple *2025-11-21, version 2.0.1542* Quick and simple ### 5/5 — Problem *2025-10-09, version 2.0.1522* Last few times the app won’t open - just keep getting the circle ### 5/5 — Great app *2025-09-06, version 2.0.1522* Very easy to use to make a monthly payment. And for receiving reminder message when payment is due ### 5/5 — Readings *2025-06-23, version 2.0.1489* Should update balance within current month after reading ### 5/5 — Water *2025-05-09, version 2.0.1466* Great helpful advice. Great service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*