# Northwest Community eBanking — user reviews > 174 indexed App Store user reviews of Northwest Community eBanking by Peak Credit Union, rated 4.40/5 from 2,665 ratings. - Source: https://appshunter.io/ios/app/northwest-community-ebanking/id624536083/reviews - App overview in markdown: https://appshunter.io/ios/app/northwest-community-ebanking/id624536083.md - Rating breakdown: 5★ 1,929 · 4★ 361 · 3★ 92 · 2★ 101 · 1★ 182 ## What do users think of Northwest Community eBanking? Overall sentiment: positive **Pros** - 👍 Easy to navigate - 👍 Quick and easy to use - 👍 User-friendly app - 👍 Convenient mobile banking - 👍 Secure and reliable - 👍 Helpful staff and great service **Cons** - 🐛 Occasional crashes and bugs - 🐛 Slow performance and loading issues - 🐛 Confusing layout and navigation - 🐛 Unreliable account updates and pending transactions **Commonly reported bugs** - Frequent app crashes and freezes - Inability to access accounts and make payments - Inconsistent account balances and transaction history **Most requested features** - Improved bill pay functionality - Real-time account balances and transaction updates - Ability to manage credit card accounts within the app - Downloadable tax forms and statements ## Newest reviews (17 of 174) ### 4/5 — App *2025-08-15, version 13.0.51001* I am old. But I can make my way around your app to get whatever I need ### 4/5 — Better than some *2025-07-30, version 13.0.51001* Good app, pretty stable, rarely crashes, like remote check deposit, like seeing other accounts, should show FICO. Could use more features to make bill pay easier, it’s the worst part of the app. ### 5/5 — My credit union *2025-07-29, version 13.0.51001* It’s a great all around app I can do all my banking from my phone ### 5/5 — Easy banking *2025-07-29, version 13.0.51001* Easy to access and navigate my account. What more could you ask for in mobile banking? ### 5/5 — Me gusta *2025-07-29, version 13.0.51001* Es lo más fácil para pagar cuentas y pagar en crédito en el mismo aplicación ### 5/5 — Easy to use *2025-07-27, version 13.0.51001* App is very easy to use. Allows me to do all my banking from my phone. ### 5/5 — 5 star review *2025-07-24, version 13.0.51001* It is my Credit Union and I wouldn’t have it any other way. ### 5/5 — Bank app *2025-07-20, version 13.0.51001* Love it ### 5/5 — Easy peezie great software! *2025-07-20, version 13.0.51001* Easy to use and fast deposit time. ### 5/5 — NW Community *2025-07-19, version 13.0.51001* I really like banking here for pretty much every reason, they make it easy, more than helpful, friendly and I very highly recommend it. And they are on top of any problems that come up and let me know if there is unusual activity on any of my accounts ### 5/5 — Simple and easy to use *2025-07-18, version 13.0.51001* You’re not inundated with a bunch of nonsense you can locate what you’re looking for just a few touches of your finger. ### 5/5 — Loyal *2025-07-18, version 13.0.51001* I have been with Northwest Community credit union for over tan years. This is hands down one of the best banks I have ever encountered. I have received every service I can think of, and my family has too!! ### 5/5 — Great! *2025-07-16, version 13.0.51001* Absolutely the greatest bank I have ever banked with! ### 5/5 — NWCU APP *2025-07-16, version 13.0.51001* Great! Thank you for your diligence to safety ### 5/5 — Comments *2025-07-16, version 13.0.51001* I really like the convenience and the way it is designed. ### 5/5 — Easy online check deposits. *2025-07-16, version 13.0.51001* Thanks. ### 5/5 — NWCUEBANKING *2025-07-16, version 13.0.51001* Been with them since 1986... Love this Bank and E-Banking is very easy ## Most critical reviews (10 lowest-rated) ### 1/5 — app is ok *2025-08-01, version 13.0.51001* slow ### 1/5 — Scammers *2025-07-25, version 13.0.51001* Do not, under any circumstances, do business with this company! In June 2024, I purchased a motorcycle using financing from this company (NWCU). I made a large down payment and received an interest rate of 8% or 9%. As required by the agreement, I insured the motorcycle through State Farm. However, in early August, State Farm notified me that they would be discontinuing the policy and that coverage would only remain active until early September. They advised me to find a new insurer. I quickly arranged a new policy with one of the largest and most reputable insurance companies in the US. They were happy to insure the motorcycle, and within less than a year, even reduced my premium by around 20%. The new policy became active the same day the previous one expired — there was no gap in coverage. Then, in January 2025 — right before an international flight to Europe — I got a call from NWCU claiming I didn’t have insurance coverage. I tried to explain that I was literally boarding the plane and couldn’t deal with it at that moment. A few days later, already in Europe, I received a notification about a missed payment — even though autopay was enabled! I logged into their website and app and saw that they had disabled autopay without any notice. Trying to contact them was a nightmare. They only take calls during business hours in Pacific Time, and they refuse to communicate via email because they consider it “insecure.” They also claim that their in-app chat is insecure, but somehow I managed to reach someone there and explain the situation again. I sent them proof of my valid insurance policy through their chat, because I had no other option — they had blocked every other form of communication. Even after I submitted the insurance proof, they did not reactivate autopay, and I had to manually transfer payments to an additional account (which, by the way, is a whole other complicated process). But they weren’t done with me yet! Right before my next payment — after I had returned from Europe — I discovered that my account had been completely blocked. I couldn’t access their website or app. After a week or two of trying to find out what happened and why they did this, I never got a clear answer. I decided to pay off the remaining loan and be done with them for good. But — surprise! — that was yet another quest. I couldn’t pay it all at once without going through more hoops and delays. Eventually, after several frustrating days, I managed to pay it off and finally walked away from these scammers. Thank God! ❗️P.S. My previously flawless credit score? Now damaged beyond repair — thanks to them. ### 1/5 — Not good. Terrible since Merger. *2025-07-23* Nothing seems to work. Always under maintenance. Has been terrible since the merger. Delays on transfers / credit card payments that don’t show for multiple days. Reviewing statements and payments are extremely confusing and don’t make sense. RDC holds on any mobile deposit of your check, no matter how much you have in your savings. They hold around 60% of your paycheck. So if you deposit on a Friday, you do t have access to those funds until Monday at the soonest. Their solution was to come deposit it directly in a bank. Which defeats the whole purpose of conveniently depositing through the mobile app. Couldn’t be less happy with NWCU and their mobile app. Zero out of Five stars. ### 1/5 — Keep getting kicked off !! *2025-07-15, version 13.0.51001* The more I use this app the worse it gets.. ### 1/5 — Great APP *2025-07-15, version 13.0.51001* I prefer NWCC over my last credit union app by far. Thank you! ### 1/5 — Pending transactions *2025-07-15, version 13.0.51001* I don’t like when a transaction is pending it deducts it puts it back and deducts it again, making it very difficult to keep track of your account balances. ### 1/5 — Garbage App *2025-05-31, version 13.0.5907* This is an absolute garbage app. There’s no option to even make a payment in this mobile banking app, only to view past transactions. I swear it’s like this company is purposely trying to get you to make payments over the phone so they can charge you extra “processing fees.” Screw this app. ### 1/5 — Not user friendly *2025-04-24, version 13.0.5907* Needs to be simpler/streamlined as far as making check deposits, transferring between accounts/banks, and customer service. ### 1/5 — Lousy. Worsens in time. *2025-04-02* Past couple years, even prior to horrible merger mess, app fails. Tho they Say they’re working on it or is remedied, it Still fails randomly and often. At times makes it impossible to try to make payments, transfers or simply view accounts. App shifts around view and/or information within my accounts, goes blank, crashes, or logs out suddenly. Annoying, frustrating and finally forcing me to seek another institution altogether. In fact, I was Here to search ratings of prospective CU’s when I saw this and decided to rate & review. I’ve been refraining as I don’t like to give bad reviews, but sadly it only seems to get worse rather than improve. ### 1/5 — Terrible *2025-03-21, version 13.0.5907* Tried to mask a external transfer for loan payment . Trouble processing 4 times. Then I called confirmed nothing went through the next day 4 payments went through. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2025-08-25, version 13.0.51001* Easy to navigate ### 5/5 — My app love it *2025-08-21, version 13.0.51001* Quick and easy to use yes ### 5/5 — Ebanking with NW Community *2025-08-18, version 13.0.51001* The app seems to be almost completely available. It works great and there does not seem to be many glitches. Please with the service. We are long time customers. Just wish that our local branch had not closed. ### 5/5 — Great app! *2025-08-16, version 13.0.51001* Easy to navigate!! Best I’ve used for any money institution! Love my credit union! ### 5/5 — NWCUEBANKING Albany Or. *2025-08-04, version 13.0.51001* My bank has the best people. They are always friendly & helpful. They make sure my experience there feels like family. I love the on line service. I will forever be a patron of NWCU. ### 5/5 — Great app! *2025-08-02, version 13.0.51001* Very easy to use. I do 99% of my banking on my phone through this app. Monitoring and managing my accounts and Bill Pay is a snap! ### 5/5 — Very Happy With NWCU *2025-08-01, version 13.0.51001* Overall NWCU has been a real partner with us. I am happy to see that their mobile banking app is regularly updated and offers tools to help understand your money better. In the future I hope to see real time banking (no more pending charges) become a thing not just for NWCU but all banks. ### 5/5 — Hhh *2025-08-01, version 13.0.51001* Ugg ### 5/5 — Great *2025-08-01, version 13.0.51001* Yes Great ### 5/5 — Banking Accounts *2025-08-01, version 13.0.51001* I have taken my time in writing this review. It will be very short into the point I like the new set up it’s easy to navigate through. Thank you🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*