# Northwest Mobile Banking — user reviews > 268 indexed App Store user reviews of Northwest Mobile Banking by Northwest, rated 4.70/5 from 18,875 ratings. - Source: https://appshunter.io/ios/app/northwest-mobile-banking/id1556812386/reviews - App overview in markdown: https://appshunter.io/ios/app/northwest-mobile-banking/id1556812386.md - Rating breakdown: 5★ 12,047 · 4★ 1,133 · 3★ 369 · 2★ 136 · 1★ 507 ## What do users think of Northwest Mobile Banking? Overall sentiment: negative **Pros** - 👍 Convenient mobile banking features - 🚀 Easy to navigate and use - 💡 Useful credit score integration **Cons** - 🐛 Frequent login issues and app crashes - 🤔 Confusing and cluttered UI design - ⚠️ Unreliable account balance updates - 🔒 Concerns about security and privacy **Commonly reported bugs** - Inability to edit bill payments - Inconsistent app performance across devices - Sync issues between app and online banking **Most requested features** - Bring back the old, more user-friendly app design - Improve mobile check deposit process - Add more customization options - Provide better customer support and communication ## Newest reviews (10 of 268) ### 2/5 — App is meh *2026-08-25, version 25.2.0* The bank needs some better devs. The app works and gets the job done but the UI/UX isn’t great changing between screens is slow and login often has issues ### 4/5 — Turn *2026-08-13, version 25.2.0* It would be nice if the app would work as you turn the screen sideways on an iPad. ### 2/5 — App always stuck *2026-08-06, version 25.2.0* This app has significantly gotten worse year after year. Now the app just freezes when I go to login. Have done every stupid human trick restarting phone, etc. it’s just a recurring thing for the northwest bank to have the worst app and interface for years now. It’s like the IT company is trying to make customers leave the bank. I know I should have left years ago. ### 3/5 — Stop asking for reviews each time I use the app. *2026-07-27, version 25.2.0* See above ### 2/5 — Back of check picture issue *2026-07-23, version 25.2.0* Using iPhone taking a picture of deposit is quick and easy - but for a while now take a picture of the back of the check is difficult I cannot figure out why or how it is different when taking a picture of the back of a check - it takes more than several tries of hitting cancel when in the camera screen and then going back into the button for back of the check picture - it can be frustrating- eventually it works but it takes sometimes as many as 4 tries for it take the picture ### 1/5 — Horrible *2026-07-14, version 25.2.0* The user experience of the app is cumbersome and his laggy ### 1/5 — Making a payment to a new loan *2026-07-10, version 25.2.0* Just got a new loan from them and I have never had so much trouble in my life trying to figure out how to make a payment to it on top of of that I tried call customer service twice for help and both times had long hold time the first to I was on hold for 35 minutes then final hung up 2nd time it said wait time was 15 minutes in the middle of the day waited a few minutes then hung up due to not having time to wait at work ### 3/5 — Check deposit camera is infuriating *2026-07-05, version 25.2.0* The check deposit camera does not work easily and is too sensitive to the background and sometimes does not work at all. ### 2/5 — Eh *2026-07-01, version 25.2.0* The sign is process is terrible. It won’t let you do “remember your password” where it auto fills and it won’t enable Face ID. The app needs a lot of work. ### 1/5 — Very bad bank *2026-06-30, version 25.2.0* Cheap and greedy bank ## Most critical reviews (10 lowest-rated) ### 1/5 — Online experience *2026-08-19, version 25.2.0* Worst UI. Won't give enough info. Payment due dates are confusing. Won't alert for late payments. Customer service won't answer calls. Won't call back despite requesting a callback. ### 1/5 — Login *2026-08-17, version 25.2.0* Logging in is always such a process compared to other banking apps. Feels like you work harder to keep your customers out of it rather than the real fraudsters ### 1/5 — This app is trash *2026-08-13, version 25.2.0* This app is horrid in its fashion of logging in and managing money. My Face ID doesn’t work anymore, my automatic password fill asks me twice every time I log in if I want to switch accounts or change something and I have to click ignore just to maintain my login progress, and every two or three weeks I am unable to transfer money between accounts at instant speed because there’s “a lot of traffic” and everybody is “working behind the scenes to make things right.” Yeah ok. ### 1/5 — What Happened *2026-08-10, version 25.2.0* Up until this latest update I’ve had no problems with this app whatsoever at all. Now, every time that I try to login using the biometrics, it’s saying that I’ve entered invalid information so when I try to enter my password, it also says that is invalid! Very frustrating! ### 1/5 — Terrible app *2026-08-09, version 25.2.0* The app is terrible. Looks like someone’s middle school kid made it as a half assed school project. ### 1/5 — Constantly Broken/Under Maintenance *2026-08-07, version 25.2.0* Just as the title says. They SERIOUSLY need to fire whoever built and maintains this app and hire some professionals. ### 1/5 — Paying bills is hard *2026-08-05, version 25.2.0* Have car loan through this bank instead of “pay on account” it has a confusing bank transfer option. ### 1/5 — North-worst Customer Service is harder to navigate than the app *2026-07-31, version 25.2.0* I am a new customer and not having the best experience. The app was tough to maneuver. In trying to set up auto payment it didn’t work for me (user error). I talked to customer service the first time and he was helpful. He shared a lot of info but missed an important detail. I called today to get help. O was on hold forever, selected the callback feature and got no call back then I called again to speak with two agents that could not help. I’m stuck here for the dilution of my loan that is just getting started. I’m very disappointed. ### 1/5 — Terrible *2026-07-30, version 25.2.0* App is very buggy and is always down and just never lets you log in it is the worst banking app ever made, try your absolute best to never use it.! ### 1/5 — Login issues *2026-07-14, version 25.2.0* The second time in a week it’s locked me out of my app and denied my (already set up) Face ID. This issue needs addressed, as customer service already assisted with this once and anything on my end has been fixed now. ## Most praised reviews (10 highest-rated) ### 5/5 — Crash *2026-08-25, version 25.2.0* Won’t open all the time ### 5/5 — review apps’s *2026-07-31, version 25.2.0* TOOTOOTOO many ### 5/5 — North West Bank! *2026-07-29, version 25.2.0* Not too bad. Their Zelle kinda stinks. They hit me with limits all the time. Other than that it works good. I really just want them to stop asking me to leave a review. Super annoying. ### 5/5 — Easy app *2026-07-22, version 25.2.0* Mobile app is easy to use ### 5/5 — Mobile *2026-07-22, version 25.2.0* The Mobile Deposit is awesome. ### 5/5 — Easy to use *2026-07-16, version 25.2.0* Very user friendly, never have lagging and can always use it with no issues ### 5/5 — Easy *2026-07-15, version 25.2.0* Everyone should be able to follow. It’s very easy. ### 5/5 — Bill pay *2026-07-13, version 25.2.0* I think it’s ridiculous and completely unfair that I cannot use Bill pay. ### 5/5 — Awesome bank *2026-07-01, version 25.2.0* They’re so helpful with me because of my stroke and they’re so understanding. So helpful. ### 5/5 — Excellent *2026-06-30, version 25.2.0* Love Northwest Bank in general. The mobile app is especially very convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*