# Norton 360 Mobile Security VPN — user reviews > 2,064 indexed App Store user reviews of Norton 360 Mobile Security VPN by Gen Digital Inc., rated 4.65/5 from 183,132 ratings. - Source: https://appshunter.io/ios/app/norton-360-mobile-security-vpn/id1278474169/reviews - App overview in markdown: https://appshunter.io/ios/app/norton-360-mobile-security-vpn/id1278474169.md - Rating breakdown: 5★ 148,891 · 4★ 19,664 · 3★ 6,170 · 2★ 2,306 · 1★ 6,076 ## Is Norton 360 Mobile Security VPN safe? Norton 360 Mobile Security VPN appears safe based on user ratings. The AppsHunter Safety Score for Norton 360 Mobile Security VPN is 93 out of 100. This assessment is based on 183,132 user ratings, with an App Store average of 4.7 out of 5. Of 183,107 App Store ratings, 92.1% point to a safe experience, 3.4% suggest some concerns, and 4.6% point to a risky experience. ## Is Norton 360 Mobile Security VPN legit? Norton 360 Mobile Security VPN appears to be a legitimate app. The AppsHunter Legitimacy Score for Norton 360 Mobile Security VPN is 100 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Norton 360 Mobile Security VPN? Reviews of Norton 360 Mobile Security VPN are mostly negative: the Utilities app is rated 4.7/5 from 183K App Store ratings. What users like most: secure browsing, warns of unsafe websites. Top complaints: drains battery quickly, interferes with WiFi connectivity. Summarized from real user reviews. **Pros** - 🔒 Secure browsing - 🚨 Warns of unsafe websites - 📢 Helpful security alerts - 🛡️ Protects against cyber threats **Cons** - 🔋 Drains battery quickly - 🔌 Interferes with WiFi connectivity - 🤔 Unclear about VPN functionality - 🤯 Causes phone freezes and reboots - 💸 Expensive subscription cost **Commonly reported bugs** - Fails to recognize existing subscription - Identity monitoring feature not working - Repeated prompts to update iOS **Most requested features** - Provide more details on detected risks - Allow manual VPN server selection - Improve compatibility with iOS devices ## Newest reviews (14 of 2,064) ### 3/5 — Calls *2026-10-08, version 26.18.0* Ever since I got North 360 now I’m starting to get all these spam calls people from lending institutions and I’m not clicking on nothing. I’m hoping North is secure because I’ve never got these before. ### 3/5 — Message stating subscription renewal *2026-10-08* Why would Norton send me a message concerning subscription renewal when I’m subscribed **Developer response:** Hey, similar product of the same brand, but on different device (Desktop x Mobile). Please give it a try and reconsider your negative rating. David :) ### 3/5 — VPN Location *2026-10-06, version 26.18.0* I wish that I could lock the VPN location to a specific US city. My email provider uses the ip address to make sure it’s not an intruder and if the VPN is not nearby it blocks access. While I can set the location to a city that works, when Norton 360 refreshes it selects the fastest which is usually somewhere else. Please consider allowing end user preferences for locale. Thanks. ### 1/5 — Garbage *2026-10-02, version 26.17.0* Before you waste your money, read the most recent reviews. Look at all the 1 stars. Well-deserved. This app sucks. Google or use AI to search: does Norton 360 pass the VPN leak test? Then you'll realize why you shouldn't buy this app NordVPN more reliable And the app turns itself off. Without notice Doesn’t work with any Starbucks either. What good with that do you? What else is wrong with this app we don't know about? Don't waste your money or risk your security before you google this horrible app to learn how bad it is ### 1/5 — Corrupt *2026-10-01, version 26.17.0* Seems to allow suspicious activity and password hacks. After deleting app had to delete several programs and reset things to protect data. ### 1/5 — Much claim , Little to show *2026-09-29, version 26.17.0* I used Norton Utilities many years ago & it was a great product. Now it just waste CPU , lots of bells & whistles.. just a total mess. The Driver update App also installed various updates without backing up options being on … It messed up my whole system. Beware as after so called optimizations, another product found tons of errors.. All the 5 stars rating assume it is working great until it won’t.. !! ### 1/5 — Notifications to renew when I have renewed *2026-09-26, version 26.17.0* You keep sending me notifications in the app to renew my subscription which I have renewed. If I try to login to Nortons it tells me I don’t have an account. But the app is running on my iPad and tells me I’m protected. Rectify this or I’m cancelling via the App Store & getting a refund. Sick of this ### 1/5 — App is unusable on iOS 27 *2026-09-25, version 26.17.0* Just updated my iPhone 13 pro to iOS 27 and this app is unresponsive ### 4/5 — Norton 360 Review *2026-09-24, version 26.17.0* It is great to fill the scope of protection this app offers. Whoever I do not like that the system within the app sometimes can not recognize the devices already supported like it makes me sign seven times to update the new subscription in all my devices when it should have been able to id my devices and just update the subscription ### 1/5 — Norton 360 App won’t open after successful verification *2026-09-21, version 26.17.0* I’ve used Norton for many years and been happy with it. But today after successful verification through my email AND text it gives a white screen with only showing a back arrow in top left corner. ### 1/5 — Mr Narendra *2026-09-21, version 26.17.0* Very poor performance ### 3/5 — Norton: sort out the basic functionality! *2026-09-20, version 26.17.0* The consistent inability of Norton to accurately manage my subscription across multiple devices is a constant source of frustration: one part of the app tells me I have it loaded on 5 devices, another part tells me it’s on 3, while yet another part lists only 2 devices. The real number of devices: 4. Honestly, Norton - sort out the basic functionality for what I’ve paid for instead of constantly trying to sell me other products. ### 3/5 — I wish I could vote ZERO! *2026-09-19, version 26.17.0* Norton 360 VPN will not update or download but you guys keep charging for it! Why does it keep saying “Activation Limit Exceeded. Error Code 2040”? You guys make it difficult to contact for assistance! This is unacceptable! ### 2/5 — Very Buggy in iOS 27 *2026-09-19, version 26.17.0* When opening secure VPN in Norton 360, I keep getting a screen saying “setting up VPN”. The VPN also displays a bolt icon and connects to the fastest location as opposed to a recent location. This only began after updating my iPhone to iOS 27 :( ## Most critical reviews (10 lowest-rated) ### 1/5 — Changed the VPN Option *2026-10-22* I’ve had this subscription for a few years and it used to include VPN. When I noticed it wasn’t there and reached out, I was only met with someone trying to upsell me without resolving why I had it and no longer do. **Developer response:** Hi Pauline, Please continue with the team at https://support.norton.com and ask them to review your subscription and why VPN access is no longer showing, before purchasing another plan. *Norton ### 1/5 — False Information *2026-10-21, version 26.18.0* Switched from Verizon to T-Mobile a month ago because of spam calls all day every day. My phone has been quiet since then. I wanted Norton for the scam protection and VPN on my phone. I have had it on Desktop since they first introduced Norton. Works great so I decided to use it on my iPhone. BIG MISTAKE. I am angry and disgusted. I downloaded app October 17th and I have had "scam likely” phone calls since October 19th. Offers for health insurance, life insurance, cruise ship offers etc. I deleted app and you should be ashamed. I read other reviews and most say the same thing except you didn’t get my $50, thank God. ### 1/5 — Not thought through *2026-10-14, version 26.18.0* What is the point of having an app that requires a code sent to your email address? Which then takes ages to receive? People want to set the app up immediately. The developers should’ve thought this through and come up with an alternative way. ### 1/5 — Worst antivirus *2026-10-13, version 26.18.0* I’ve had Norton for over two years and I can tell that it’s a useless antivirus. Instead of protecting your data , they will sell it to third parties. I paid extra for extra protection to remove my data from the dark web and instead I’m receiving thousands of emails every day. This is the WORST one I’ve ever had. You are paying money to sell your information ### 1/5 — Customer service *2026-10-13, version 26.18.0* Difficult to use Cannot Get a live person ### 1/5 — Hacked *2026-10-10, version 26.18.0* I got hacked after buy this antivirus ### 1/5 — Annoying Wi-Fi scans *2026-10-09* Version 26.18.9 for iOS comes with annoying Wi-Fi scans that are frequent and cannot be stopped. Norton 360 takes over your phone and blocks any communication until the scan is done. There is no manual override. Impossible to designate a network as safe or override this function other than uninstalling it. It is scanning my home network for a second time in less than an hour. FIX IT ASAP! **Developer response:** Hi there, repeated Wi-Fi scans that prevent communication sound disruptive. Please contact us at support.norton.com and share your iPhone model, iOS version, and when the scans occur so our team can investigate. *Norton ### 1/5 — Selected “free 2 week trial” was charged immediately and MORE than 49.99 *2026-10-09, version 26.18.0* I have been looking for a good protection app and Norton had very good reviews that I am rather doubtful of since my interaction last night. I clicked on the 2 week trial, after that 49.99 a year. I double clicked to complete download and my Amex texted me a charge from Norton for 57.98!! I didn’t consent to 49.99 until after the 2 week trial. It’s unethical to charge even more!! So far I haven’t noticed what this app is doing for me, it’s giving me advice on over 20 websites that I need to physically go to and figure out what password I ever used and then change it….this will take me so long to do. I feel duped already and there is zero live help, no one to contact. ### 1/5 — Not that good anymore, worrying signs. *2026-10-06, version 26.18.0* Downloaded this to my iPhone and iPad as I have a long standing continuous Norton 360 subscription on my PC. But this “supposed” anti virus scanner for the phone is a bit misleading. iOS will not allow Norton to scan your phone for a virus. Norton can only scan the traffic to and from your phone, like received texts or emails, or surfing the web, etc. It can’t do a deep scan like on a computer. So if you already had a virus, it would not see it. So it is a bit misleading to say it’s a virus scanner. (Sept 2026 They have now renamed it to Scam Protection, Lol) To add to all this nonsense, you look and see that all is good on your phone, as you have a green box saying “you are protected” showing in the app. So why, when I check the VPN page, the VPN is disconnected??? It keeps disconnecting the VPN randomly. How is that protected??? I have it set to have VPN “on” all the time. There’s two VPN’s showing, both by Norton, a personal one and a device VPN, but you can’t have both on at the same time, like we used to. If you do, it blocks all internet traffic. What changed? Also, you keep getting signed out of your account far too often, so just when you need to use 360, it shows you are logged out once again! This happens across all devices and PC. I have never signed out, as I think it is crucial to keep 360 logged in, so why is this happening? Then there is the constant bombardment of adverts saying you need to upgrade to this or that with Norton, for full protection, trying to scare people into buying extras they don’t need. Then there is the constant verifying of my devices as trusted, you would think that when you have done this once, that’s it! Nope! The last time I looked, I had over 100 trusted devices logged, all from my 3 devices being repeatedly verified! That’s how many times I’ve gone round in circles with this verification nonsense. I’ve now removed all those devices. I don’t bother with verification anymore! Now it shows 0 trusted devices logged. These issues are rather worrying considering that Norton 360 is supposed to be protecting you and your devices, but if they can’t get their own security apps right, it makes me wonder how safe we really are? It never used to be like this! And to whoever replies to this, please don’t bother, I have read all the reviews and none of your “standard” replies will cut it! Im not an idiot, so don’t treat me like one! (This is in reference to my previous review) ### 1/5 — Garbage and scam *2026-10-04, version 26.17.0* The same day of installation they should have sold my personal data, which resulted in a million of spam phone calls. This never happened anytime before or after. ## Most praised reviews (10 highest-rated) ### 5/5 — Tranquilidade e Segurança *2026-10-28* Essencial para os dias de hoje quando somos atacados por diversas ameaças cibernéticas diariamente! **Developer response:** Olá! Agradecemos muito pela sua avaliação e por confiar na Norton para ajudar a manter sua segurança digital. *Norton ### 5/5 — Really good *2026-10-13, version 26.18.0* This is a really good app for me I sometimes press things to see what’s interesting but Norton 360 comes in and helps me from getting hacked I pressed a lot of links and was saved by this app I also love how it tell me that it was a suspicious link so I know not to click it again and I really look forward to using this when I’m old. Thanks for the help Norton360 ### 5/5 — Can’t sign in with my user name i got my password right then i tried the sign in with a code. *2026-09-25, version 26.17.0* Every thing use to work. Now Can’t sign in with my user name i got my password right then i tried the sign in with a code. Still don’t work ### 5/5 — reece muir *2026-09-23, version 26.17.0* my devices from apple have been swapped in the back of the store just before they hand over the product, i shop at robina store and ever since i go there iv had problems with remote unwanted uninvited users bullying and harrassing me, my complaints dont even go to the crime stoppers, its a counterfit website as the same as the australian federal police, i have had enough of this and im going to end it. ### 5/5 — Great *2026-09-20, version 26.17.0* VPN back to working great again- thank you. Great app overall ### 5/5 — Norton360 *2026-09-20, version 26.17.0* Best Bang for your buck $ ### 5/5 — I love my 360 but the VPN sucks with Apple *2026-09-07, version 26.16.1* I have Norton Lifelock with 360 for a long time and I love it but ever since Apple did this iOS 26 update, it works horribly now. When I turned Wi-Fi on automatically even though I have it set to automatically on data or Wi-Fi in the and I have it on demand on both of the VPNs in my iPhone settings. If the phone goes to sleep for some reason, it’s shutting the whole VPN off and I have tried everything and nothing works. I have to literally make sure when I turn Wi-Fi on. I turned the VPN on also. I didn’t have this problem before this update with iPhone. AI said it’s a bug in between the iPhone sleep setting and Norton. You guys need to work on this! ### 5/5 — Invaluable *2026-09-07, version 26.16.1* A must-have for peace of mind. I love my Norton & Lifelock ❣️ ### 5/5 — 10/10 saved me from getting doxxed *2026-09-01, version 26.16.0* So as someone who is on the internet alot sometimes you'll encounter werdios; people who try to get your IP or address. I went to sleep and ingored the guy and I wake up to him saying "I got your IP" and he POSTED IT. But it wasn't mine. It was the IP from the VPN. He also tried to get my address with a link but Norton blocked it 🥹 ### 5/5 — Norton 360 security & VPN *2026-08-31, version 26.14.1* It keeps me well protected. The VPN is the best way to access my phone without having to worry --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-03.*