# Norton 360 Security & VPN — user reviews > 2,008 indexed App Store user reviews of Norton 360 Security & VPN by Gen Digital Inc., rated 4.70/5 from 182,720 ratings. - Source: https://appshunter.io/ios/app/norton-360-security-and-vpn/id1278474169/reviews - App overview in markdown: https://appshunter.io/ios/app/norton-360-security-and-vpn/id1278474169.md - Rating breakdown: 5★ 148,629 · 4★ 19,625 · 3★ 6,145 · 2★ 2,301 · 1★ 6,020 ## What do users think of Norton 360 Security & VPN? Overall sentiment: negative **Pros** - 🔒 Secure browsing - 🚨 Warns of unsafe websites - 📢 Helpful security alerts - 🛡️ Protects against cyber threats **Cons** - 🔋 Drains battery quickly - 🔌 Interferes with WiFi connectivity - 🤔 Unclear about VPN functionality - 🤯 Causes phone freezes and reboots - 💸 Expensive subscription cost **Commonly reported bugs** - Fails to recognize existing subscription - Identity monitoring feature not working - Repeated prompts to update iOS **Most requested features** - Provide more details on detected risks - Allow manual VPN server selection - Improve compatibility with iOS devices ## Newest reviews (17 of 2,008) ### 3/5 — App giving alert for nothing *2026-08-26, version 26.14.1* Was great! Past week always says an alert but when open is silly things that don’t need an alert and they won’t clear!!! Stop alerting me to things that are low priority ### 3/5 — Activation limit exceeded *2026-08-24, version 26.14.1* I have had this subscription for years and for the last 4 weeks I cannot get it back on my phone. I think someone is using a robot to keep me out. Can you help me? This happened one other time last year. I’ve even changed my password several times. Please help get the crook off my Norton. I really like this antivirus. ### 2/5 — Huge battery drain *2026-08-24, version 26.14.1* In two days Norton drained 15% of my battery with absolutely nothing else running. ### 2/5 — Norton VPN still Not working *2026-08-21, version 26.14.1* VPN not working at all now 21/8/26. Always messages “something went wrong”. Deleted VPN numerous times … same message. Not worked since new Apple iOS. Feedback box in iOS app not working - unable to type or star rate - intentional ? Stop sending subscription renewals on desktop 2 months in advance - very annoying !!! ### 3/5 — VPN does not work. *2026-08-18, version 26.14.1* VPN used to be automatic. Just noticed recently that I’ve been off VPN and no matter how many times I try, I cannot get onto VPN. ### 3/5 — Still buggy *2026-08-16, version 26.14.1* Says I am secured via VPN, but I never turned it on and did not connect (checked when you open up the settings for VPN). Checked in the settings and the VPN is not on also. Says I have an alert with red notification with no alert. ### 2/5 — Updates for mobiles *2026-08-15, version 26.14.1* Takes forever to update. ### 2/5 — Not working *2026-08-13, version 26.14.0* Since I paid for this service, I have gotten 1000s of spam emails. So many, I can no longer block. What the purpose of this? Just to give you money???? Unhappy ### 1/5 — App auto signs you out *2026-08-13, version 26.14.0* It’s so hard to log back in! The app tells me it will reload after I log back in but it just kicks me back to the sign in page! I’m paying monthly for this? ### 2/5 — VPN not working properly- more issues ! *2026-08-13, version 26.14.0* VPN seems really messed up - wouldn’t work, then affected core safety features and safe web. Now vpn working but ad blocking won’t work and slow app response to vpn chosen location - very buggy. More issues with it 13 August 2026 ### 4/5 — Bad app update *2026-08-11, version 26.14.0* I have to login each time I open the app after the last app update. Please fix this annoying glitch asap !! Thanks !! Problem solved ### 2/5 — Another bug *2026-08-11, version 26.14.0* Another annoying bug. VPN shows as constantly connected when it’s not. Says VPN on but when you actually look, VPN is off. ### 1/5 — VPN not connecting *2026-08-10, version 26.14.0* The software keeps saying something went wrong. Especially during transfer from cell data only to WiFi only. No problem last version. Last version vpn stay ON. In which it should. ### 4/5 — Notificação de assinatura expirada *2026-08-10* Minha assinatura vence somente em janeiro de 2027, porem fico recebendo notificação de que a assinatura expirou. **Developer response:** Olá, agradecemos por compartilhar sua experiência. Para verificarmos as notificações de assinatura expirada, entre em contato pelo https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus. Se estiver satisfeita com o Norton, considere atualizar sua avaliação para 5 estrelas. *Norton ### 1/5 — À ne pas installer fraude *2026-08-10, version 26.14.0* Antivirus merdique. Je déconseille l’installation de ce antivirus ils ne fonctionne pas. Le VPN ne fonctionne pas, et ni le scan si jamais votre téléphone est sur surveillance ne Détecte absolument rien du tout. Mes réseaux sociaux sont hacker, et c’est antivirus, ne vous protégera pas du tout. ### 1/5 — Not what was promised!! *2026-08-10, version 26.14.0* I’ve invested quite a few hundred dollars in this antivirus app. I’ve been having problems and still do. Every time I call it’s like a crisis center…” Everything is going to be all right”… I need that which was promised and help me keep hackers away!! ### 1/5 — Nagware and flaky VPN *2026-08-10, version 26.14.0* Desktop app nags you to upgrade even know its paid software, junky VPN in the iPad app often doesn't connect ## Most critical reviews (10 lowest-rated) ### 1/5 — David Gilmore *2026-08-25, version 26.14.1* I bought the premium Norton to protect IPhone but it will not download to my phone without purchasing N 360 security & VPN again. ### 1/5 — Downgraded to make you buy upgraded plan *2026-08-25, version 26.14.1* So the only thing I’ve noticed is the pay more get more upgrade wow what an improvement!🤔 ### 1/5 — Horrible *2026-08-24, version 26.14.1* Will no longer allow my daughter to play videos on her iPad. She basically can not do anything with her iPad and we are going to have to buy a new device which we can’t afford. ### 1/5 — Can’t Download *2026-08-24, version 26.14.1* I have 2 devices protected but when I try to add 3 more the software wants to charge me another fee that I originally paid. When my subscription expires I will not renew. Too much trouble with Norton. ### 1/5 — Safe browsing is safe because you can’t get to the web *2026-08-22, version 26.14.1* The safe web setting basically cripples my browser. DuckDuckGo won’t function., I can’t access AP News, Google News, or the Drudge Report. Instead of spending the money for a subscription, I may as well just turn off my Wi-Fi setting. ### 1/5 — Trash just stopped working on iPad said they have sever issues their working on *2026-08-16, version 2.99.1* Trash just stopped working on iPad said they have sever issues their working on ### 1/5 — Bought for security against hacker *2026-08-16, version 26.14.1* Completely useless. I ran the security screening and it said everything was clear. The hacker asked me, on my hacked device, whether I wanted him to buy me the more expensive version Norton offers. It was completely useless to me the whole year I had it. It gave me some issues using safe features on my phone, so I had to stop using it altogether within a month or two. ### 1/5 — Time to find another provider! *2026-08-15, version 26.14.1* I’ve used this app for 4 years and I am through with Nortons. Too many glitches, difficult to navigate, constantly trying to sell additional products, some that are built in to my OS. The VPN is unreliable and will completely block internet access for no apparent reason. And devices that are protected mysteriously loose protection without notice. And lastly is the high battery drain. ### 1/5 — Slow updates on Apple IOS *2026-08-15, version 26.14.1* Works on every other device I have but it’s very very slow when updating app on my iPhone. Update 15/82026, still doing the same, been “updating” for nearly 10 minutes and still not done. Over 10years with Norton, time to look elsewhere I think. ### 1/5 — Update failures *2026-08-14, version 26.14.0* The last two updates have made this app useless. 1st one kept logging g itself out or shutting down or freezing in scan mode. Now this last one has absolutely nothing populated under the Menu heading and returns little to no information under any of the other headings. Considering the purpose for and of this app that’s outright unacceptable. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible software and incredible customer service! *2026-08-25, version 26.14.1* Norton has been my go to for anti virus and other services such as driver updater since I got my pc back in 2023. It is seamless and insanely easy to understand and use. And after today I can confidently say I won’t be switching any time soon. I has a utilities ultimate trial and I forgot to cancel it because I didn’t really use it much, and I asked if they could refund it and Shristy the customer service employee went above and beyond to make sure I wasn’t going to have to hassle them and push them to get it refunded. No questions asked they helped me out. People say their upselling is aggressive but sometimes when you’re offering excellent services it’s annoying to have to say no lol. ### 5/5 — update(s) fixed VPN issue *2026-08-20, version 26.14.1* After a couple of updates, VPN is working much better ### 5/5 — Latest Updates *2026-08-15, version 26.14.1* Aug26, VPN drops continually Hope y’all fix ### 5/5 — Helena’s Review *2026-07-24, version 26.13.0* I Truly Appreciate the Norton 360 Protection which enables me to feel confident that my Messages remain protected!!!! MANY THANKS NORTON!!!! ### 5/5 — Really protective *2026-07-24, version 26.13.0* It runs smart scans and it provides excellent protection from threats ### 5/5 — 👍 *2026-07-22, version 26.13.0* I don’t have any problems with Norton 360.👍 ### 5/5 — Feeling protected *2026-07-22, version 26.13.0* Feels good not to worry ### 5/5 — Protection *2026-07-21, version 26.13.0* Thank you for your constant protection when available ### 5/5 — Mr *2026-07-18, version 26.12.0* Fantastic antivirus if never had any issues great VPN endless locations ### 5/5 — Staying safe *2026-07-15, version 26.12.0* It’s amazing how technologies is finding many ways to keep you safe --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*