# Norton Device Care — With Norton Screen Care & more > Device damage protection and cracked screen repair reimbursement for phones. (iPhone/iPad app by Gen Digital Inc..) - Source: https://appshunter.io/ios/app/norton-device-care/id1442995755 (this page in markdown: same URL + `.md`) - Developer: [Gen Digital Inc.](https://appshunter.io/developer/355033599) - Category: Productivity, Utilities - Price: Free - Rating: 4.77/5 from 7,367 App Store ratings · 59 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 40 MB - Languages: English - Released: 2019-03-14 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/norton-device-care/id1442995755/reviews.md ## What is Norton Device Care? NORTON DEVICE CARE provides damage protection for the devices you love. Add devices for coverage and submit claims anytime you want, right from the app. Protection plans for phones include cracked screen coverage. For all other devices, coverage includes repair or reimbursement for cracked screens, mechanical breakdown, accidental damage, surge protection, and more. NORTON DEVICE CARE also includes NORTON SCREEN CARE which is a benefit provided at no extra cost after a qualifying annual membership has been automatically renewed.* Norton Screen Care provides reimbursement of cracked screen repair costs for eligible phones up to $100, after a $25 deductible applied to the original claim amount. Coverage limits apply. See FAQs for more info: https://support.norton.com/sp/en/us/home/current/solutions/v130789673 ---- HOW DOES NORTON SCREEN CARE WORK? 1) WE’LL NOTIFY YOU BY EMAIL We’ll send you an activation email when you’re eligible* to register your phone, after your qualifying annual membership has been automatically renewed. 2) REGISTER YOUR PHONE THROUGH THE APP After you receive the activation email, download this app on the phone you want screen protection for. Follow instructions to register your phone. Available for iPhone 4/4s, 5/5s/5c, 6/6 Plus, 6s/6s Plus, 7/7 Plus, 8/8 Plus, SE, X/XR/XS/XS Max, 11/11 Pro and 12/12 Mini/12 Pro. ---- WHY NORTON DEVICE CARE? PROTECTION FOR YOUR FAVORITE CONNECTED DEVICES Damage coverage for your phone screens, laptops, tablets, TVs and more. COVERAGE EXTENDS BEYOND MOST MANUFACTURER WARRANTIES Manufacturer warranties usually only cover malfunctions and defects within a short period of time. Pick up where warranties fall short and extend your protection for up to six years. GET YOUR DEVICES BACK UP AND RUNNING Our easy-to-use mobile app allows you to quickly submit a claim anytime you want, should the unexpected happen. If your device can’t be repaired, it will be replaced, or you’ll be reimbursed up to the limits of your plan. Coverage limits apply. LIVE TECH SUPPORT IS ON-HAND TO HELP Agents are available 24/7 for technical support through the app. ---- HOW DOES NORTON DEVICE CARE WORK? 1. Download the Norton Device Care App 2. Follow the instructions in the app to protect phones, laptops, tablets, TVs and more ---- *Important Subscription, Pricing and Offer details • For Norton Screen Care, as long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time. • You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period. • For Norton Device Care, Your subscription will renew automatically at the end of the subscription term unless canceled. You can manage your subscription’s automatic renewal in your account settings in the Norton Device Care app after purchase. • You must download the app and register your device(s) to the Protection Plan. Coverage is subject to a 30-day waiting period. • The Protection Plan coverage is provided by Northcoast Warranty Service, Inc., an affiliate of AmTrust Financial Services, Inc., and will either provide repair services or reimburse the cost of repair for registered device(s). This is not an insurance policy. Exclusions apply, see complete Protection Plan in Norton Device Care app. • AmTrust’s privacy and other policies will apply to use of the app and to any data collected via the app. • The Seller of this Protection Plan is NortonLifeLock Inc., 60 E Rio Salado Pkwy STE 1000, Tempe, AZ 85281, United States. ## Key features - Damage protection for phones, laptops, tablets, TVs - Cracked screen coverage for eligible phones - Submit claims directly through the app - Repair or reimbursement for covered damages - Extended coverage beyond manufacturer warranties - 24/7 live tech support ## What do users think of Norton Device Care? Overall sentiment: neutral **Pros** - 🚀 Reliable protection - 🔒 Secure information - 👍 Easy to use - 👍 Intuitive navigation - 👍 Instant device recognition - 👍 Professional and efficient service **Cons** - 🐛 Difficult to correct mistakes - 🐛 Clunky app - 🐛 Repeated sign-in issues - 🐛 Blank screens and redirection - 🐛 Difficult to submit claims - 🐛 Expiration issues - 🐛 Slow search functionality **Commonly reported bugs** - App freezes during login - Subscription status issues - Inability to register devices **Most requested features** - Dark mode option - Webpage for claims submission ## Recent user reviews (10 of 59) All indexed reviews: https://appshunter.io/ios/app/norton-device-care/id1442995755/reviews.md ### 5/5 — Reliable protection *2024-06-18* One plan provides protection for many devices. Scans can be done anytime. Your information on the web is always secure. ### 1/5 — “Easy to Use App” *2024-05-23* Instructions for submitting a screen replacement say to submit through the “easy to use app.” The app doesn’t allow me to submit a claim and the support screen(s) redirect me to blank screens. I dread having to reach out to customer service now, based on the other reviews here. This App is the most useless thing ever. Why can’t their be a webpage as well?! ### 5/5 — Screen Care *2024-01-17* The app was easy to install and the navigation in the app was intuitive. I’m glad I have Norton protection for my iPhone 12 screen. ### 4/5 — Not easy to correct mistakes *2023-10-20* I just made a mistake and don’t know how to fix it. Trying to add my ne ipad pro in my 5 devices. Not sure if it has been completed. The gal I spoke to yesterday her accent was so heavy I had a hard time understanding her. ### 5/5 — Care Plan *2023-07-08* At no additional cost, you can’t go wrong! Upon activation and add device it instantly recognize my device that I want to protect. ### 1/5 — Updated Stupid *2023-06-08* I’ve cooperated with Norton tech and provided screenshots. Now a different tech wants videos. In the account it shows the subscription for my device. This screen protection is part of my subscription. The useless app shows “0”. The stupid app repeatedly makes me sign in to my account insisting I update info which does not need updating. But after repeatedly doing annupdate anyway the stupid loop starts all over again. The app is worthless Norton. I’ve deleted / reinstalled repeatedly. It’s crap. I AM DONE! ### 5/5 — Chris *2023-03-20* I am very pleased with the Very professional and efficient service provided by the customer service and technical support team ### 5/5 — Norton *2023-03-01* Love Norton, I feel they do a great job. Have had to use their support tech. Many times and no added charge. I have had Norton for many years. Staying with them. ### 5/5 — iPhone protection *2023-02-17, version 2.0.9* Easy to set up ### 5/5 — Install *2023-01-25, version 2.0.9* Surprising easy to install. Thanks I hope this works ## Frequently asked questions about Norton Device Care ### What does Norton Device Care do? Norton Device Care provides damage protection plans for a variety of devices, including phones, laptops, tablets, and TVs. It allows users to add devices for coverage and submit claims directly through the app for repairs or reimbursement for issues like cracked screens, mechanical breakdowns, and accidental damage. ### What is Norton Screen Care? Norton Screen Care is a benefit provided at no extra cost with a qualifying annual membership renewal. It offers reimbursement for cracked screen repair costs for eligible phones, up to $100, after a $25 deductible. Users must register their phone through the app after receiving an activation email. ### How do I submit a claim? You can submit a claim anytime directly through the Norton Device Care app. The app guides you through the process to report the damage or issue with your protected device. If your device cannot be repaired, you will be replaced or reimbursed up to the limits of your plan. ### What devices are covered? Coverage extends to phones, laptops, tablets, and TVs. Specific iPhone models from iPhone 4/4s up to the iPhone 12 series are eligible for Norton Screen Care registration. For other devices, coverage includes repair or reimbursement for cracked screens, mechanical breakdown, accidental damage, and surge protection. ### Is there a cost associated with Norton Device Care? The app itself is free to download. However, the protection plans and Norton Screen Care are tied to qualifying annual memberships that auto-renew. While Norton Screen Care is provided at no extra cost with a qualifying membership, the underlying membership has associated costs. Coverage limits and deductibles apply. ## Version history (last 5 releases) ### 2.0.9 — 2021-08-09 - General bug fixes - Device identification bug fixes - iOS 14 bug fixes - Updates dependency versions ### 2.0.4 — 2020-11-23 Now, you can add coverage with our protection plans for the devices you love, including phones, laptops, desktops, TVs and more. Add devices for coverage and submit claims anytime you want, right through the app. We also fixed some bugs, so if you received an activation email from Norton and couldn’t take advantage of the Norton Screen Care offer before, please try again. Thank you for your patience! For assistance or any feedback, email nortondevicecaresupport@servify.tech ### 2.0.3 — 2020-08-18 Now, you can add coverage with our protection plans for the devices you love, including phones, laptops, desktops, TVs and more. Add devices for coverage and submit claims anytime you want, right through the app. We also fixed some bugs, so if you received an activation email from Norton and couldn’t take advantage of the Norton Screen Care offer before, please try again. Thank you for your patience! For assistance or any feedback, email nortondevicecaresupport@servify.tech ### 2.0.1 — 2020-07-22 Now, you can add coverage with our protection plans for the devices you love, including phones, laptops, desktops, TVs and more. Add devices for coverage and submit claims anytime you want, right through the app. We also fixed some bugs, so if you received an activation email from Norton and couldn’t take advantage of the Norton Screen Care offer before, please try again. Thank you for your patience! For assistance or any feedback, email nortondevicecaresupport@servify.tech ### 2.0.0 — 2020-06-29 Now, you can add coverage with our protection plans for the devices you love, including phones, laptops, desktops, TVs and more. Add devices for coverage and submit claims anytime you want, right through the app. We also fixed some bugs, so if you received an activation email from Norton and couldn’t take advantage of the Norton Screen Care offer before, please try again. Thank you for your patience! 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*