# Norton Family Companion App — user reviews > 254 indexed App Store user reviews of Norton Family Companion App by Gen Digital Inc., rated 1.40/5 from 797 ratings. - Source: https://appshunter.io/ios/app/norton-family-companion-app/id1019061388/reviews - App overview in markdown: https://appshunter.io/ios/app/norton-family-companion-app/id1019061388.md - Rating breakdown: 5★ 47 · 4★ 19 · 3★ 13 · 2★ 26 · 1★ 692 ## What do users think of Norton Family Companion App? Overall sentiment: negative **Pros** - 🚀 Helps keep kids safe - ⏱️ Effective time management - 👍 Useful for parents **Cons** - 🐛 Glitchy and unreliable - 🔒 Invades child's privacy - 🙅‍♀️ Overly restrictive - 🤯 Frustrates and annoys users - 📵 Blocks important apps/websites - 🔀 Disorganizes app layout **Commonly reported bugs** - Apps disappear and don't return - Randomly blocks safe websites and apps - Causes device performance issues **Most requested features** - Allow more customization of restrictions - Improve app stability and reliability - Provide better customer support ## Newest reviews (18 of 254) ### 3/5 — It’s works *2026-01-16, version 1.16.0* This app is really great at blocking apps but the feeling that your parents can see everything you do is just, you know. ### 1/5 — ABSOLUTELY UNUSABLE - Destroys my schoolwork!! *2025-12-22, version 1.16.0* This is genuinely the worst app ever created. It is basically a virus that my parents paid for. It doesn't just 'monitor' my phone—it literally bricks it. I’m 15, yet I can’t even use the CAMERA or NOTES app? How am I supposed to take photos of my homework or study my own thoughts? And the curfew is a joke. At 6:00 PM, my entire iPhone basically dies. I can’t access Google Classroom or Gmail to turn in my assignments, so now I’m getting points taken off because of a stupid filter. Speaking of the filter—it is completely broken. It flagged Google Sheets as 'dangerous.' How is a spreadsheet dangerous?? I have to ask for permission for every single click, which makes doing a 10-minute research project take three hours. I have like 10 apps left on my screen because this app hid everything else. It’s not 'protecting' me, it’s just making me fail my classes. If you want to actually use your device for school, STAY AWAY FROM THIS APP. 0/10. ### 1/5 — . *2025-12-01, version 1.16.0* Me and my family personally don’t recommend using this app. It can make your phone run slower at times and it’s just not the best app out there. ### 1/5 — Not working *2025-11-18* It doesn’t work, waste of time just a useless app. Delete it now. ### 1/5 — 謎仕様 *2025-10-28* 親に入れてみようと言われ自分のiPhoneに入れてみたことがあるのですが、制限時間になってアプリが使えなくなった翌朝、制限解除されると、アプリがフォルダから全部出てごちゃごちゃな状態になっていました。これはどうにかならないんでしょうか？ ### 1/5 — IOS26 *2025-10-01, version 1.16.0* Since upgrading to IOS this app doesn’t work with instant lock . It worked before I upgraded and still does on IOS18 , we need a fix for this ### 1/5 — Doesn’t work with iOS 26 *2025-09-25, version 1.16.0* My son updated to iOS 26 and now my favorite feature the instant lock doesn’t work. Now I have had to go old school and confiscate his phone. ### 1/5 — あんしんフィルターくらいゴミすぎる *2025-09-23* 1.とても使いづらい Googleはあるけど結局は22:00に消えるからそれ以降調べることができない。 改善点→親に頼んでGoogleをアプリとして追加してもらうしかない() 2.機能制限が多い 安全・健全なサイトが見れない。22:00にLINEも画面上から消えるからそれ以降の連絡が一切とれないのがきつい。 改善点→こんな雑な機能制限はやめて、なんならこのアプリ消した方がいい。 こう考えるとAppleが全てのデバイスに標準で搭載してるスクリーンタイムがいかに素晴らしい機能かがよくわかる。あんしんフィルターやノートンファミリーにあるゴミアプリと呼ばれる原因がスクリーンタイムだったら一つもないんだから。 ### 1/5 — Absolutely useless *2025-09-22, version 1.16.0* Either too restrictive so it will block everything or allows everything. Also sends a notification to my watch at 1am to wake me up and tell me my kids HAVENT logged any activity on their devices- thanks for the pointless update. Doesn’t update in real time. Really hard to unblock specific sites or work out what category a site/app falls under. Eg school Microsoft login was painful to allow child to access and use. ### 1/5 — From a kid using this app *2025-08-17, version 1.16.0* This app just has so many flaws, parents, don’t get it, it blocks you from using websites that aren’t even restricted and it says that you have gone onto like Facebook and TikTok whenever you haven’t even, don’t get this app, it’s so bad ### 1/5 — VERY BAD APP!!! *2025-07-14, version 1.16.0* I downloaded this app so my children could stop using it but little did I know It didn’t let my children use any apps And I tried to delete the app but it stopped me and a year passed by so guess what my kids apps were gone! DO NOT DOWNLOAD THIS APP!!! ### 1/5 — VERY HORRIBLE! *2025-07-14, version 1.16.0* My parents use this app to control my all my devices, This app has no privacy and it allows the parents to see what their children is playing, watching and messaging. Children also need their own privacy too! And while I’m playing games or messaging my friends, It gets blocked and I couldn’t even say bye! HATE THIS APP SO MUCH!! ### 2/5 — My Thoughts On The App *2025-07-10, version 1.16.0* I wouldn’t recommend getting this app because of many reasons. One, it doesn’t save what app you’re on. Like say you go to Google and then you exit out of the app but when you go back in it isn’t on Google anymore. Two, it glitches a lot and usually it’s because you have a lot of history but even when the history is clear it still glitches really badly. Finally, the app sends you WAY TOO many unnecessary notifications and that gets really annoying. Even though you can turn off the notifications in settings it’s still very annoying getting so many notifications when you first get the app. These are some of the reasons why I give this app a 2 out of 5 stars and why I wouldn’t recommend getting this app. Take it from me, don’t waste your time with this app and download an actually good VPN. ### 1/5 — Pessimo *2025-07-01* O app bugou todo e minha filha teve que refazer tudo reinstalar tudo que tinha por conta que o app travou tive que reiniciar o celular todo ### 1/5 — Useless Garbage *2025-06-22, version 1.16.0* I would this dumb app a rat, but even rats know how to help each other and they serve their purpose. This app? HECK NO! It’s just been useless junk to me! It deletes all my apps including itself and we can’t get rid the setting of which apps to keep. It also blocks certain WiFis and websites and now I can barely get access to anything! We all tried to change the settings of what to block but IT’S ALL JUST A STUPID FRIGID SCAM!!! What the heck are you doing if you get this app? Please don’t get it… you will regret it. ### 1/5 — i can’t uninstall it *2025-06-02, version 1.15.2* title is self explanatory ### 2/5 — Hmm *2025-05-15, version 1.15.2* Okay I get the idea and as a kid, I’m not against it. But if you’re going to do something that LOCKS DOWN your entire phone, at least keep your own app unblocked so you can actually use the time extend feature… ### 1/5 — terrible *2025-04-27, version 1.15.1* this is terrible and deletes all my apps i tried to delete the app and all my apps disappeared and it keeps glitching my phone and wont let me into anything ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely horrible *2026-08-16, version 1.17.0* U can’t even choose what apps to close and open 🙏🙏😭😭 ### 1/5 — Não instalem ele rakeia o celular *2026-07-16* Dês que meus pais enstalarão eu não consigo fazer nada Eu literalmente não consigo mais asseçar à câmera tipo ele rakeia todo o celular rouba dados particulares e acessa a câmera depois que minha mãe instalou meu celular travou e eu perdi todo meu dinheiro que comprei meu celular eu tive q gastar tipo uns 1000 dólares em outro celular ### 1/5 — THIS APP IS MY VILLAIN ARC *2026-07-15, version 1.17.0* MY MOM THOUGHT IT WOULD BE HILARIOUS HAVING TO FIGURE OUT HOW TO USE THIS FOR AN HOUR, THEN SHE COULDNT EVEN FIND MY LOCATION LIKE THE APP PROMISED, IT DELETED MY APPS AND MY MOM DIDNT EVEN DO ANYTHING, AND I WONT WISH THIS FRICKIN APP ON UR WORST ENEMY, IT BLOCKED ITSELF, ITS THE WORST THING EVERY, THE APPS STORES GRANDKIDS ARE GONNA FEEL THIS, THIS MAY BE THE WORST THING TO HAPPEN TO ANYONE OR ANYTHING, IT GOT FALSE NOTIFICATIONS, MY DATA MAY BE GONE FOREVER, MADE MY SISTER FREAK OUT ON MY MOM, ITS FALSE ADVERTISING , CONFUSING, GIVES U LACK OF PRIVACY, MAKES YOU WANNA JUMP OFF THIS FLAF EARTH ### 1/5 — Doesn’t Work *2026-06-13, version 1.16.0* Randomly blocked google and would not stop beeping. It has done this many times now and I feel it isn’t worth the time it takes to set up. 1 star ### 1/5 — irritating issue *2026-03-15, version 1.16.0* Every time when my apps unblock they are all disorganised ### 1/5 — Horrible *2026-03-10* Honestly my child has been begging me to open it cause it wont let her open WhatsApp to text her friends even when i make sure to only open WhatsApp ### 1/5 — Doesn’t work on iOS 26 *2026-01-19, version 1.16.0* Straight up it doesn’t work correctly if you want audit your children’s websites without getting in their way. There are three levels: block, warn and monitor. Even if you choose monitor, if will both block and warn. Even if you specifically allow the website and all associated categories, it will still block and warn. Yes, I resynced the app multiple times. I had the same issue across multiple children on multiple devices. I’m done trying to fix it and uninstalling it. ### 1/5 — 0 *2026-01-06* Desde meu pai colocou este aplicativo eu não consigo mais entrar em jogos como clash royale,brawl stars e só consigo ficar segundos no roblox e fica espanando mensagem de site bloqueado.E não consigo apagar apps é uma bosta ### 1/5 — Bad *2026-01-05, version 1.16.0* It glitches ### 1/5 — Nem devia estar na AppStore *2025-12-24* Um aplicativo de monitoramento que não monitora aplicativos Complexo de configurar, trava o celular da criança Não perca seu tempo ## Most praised reviews (10 highest-rated) ### 5/5 — quality of product is great! *2026-04-05, version 1.16.0* overall. solid app. works well. blocks bad sites. only thing is it has one small weakness. if a child were to disiable cellular data for the app and turn their wifi off. the app doesnt work but the phone is still usable. a bug fix would be to warn if a child accesses the settings app. overall great work and keep going! -norton user ### 5/5 — Don’t listen to the other negative reviews *2025-05-15, version 1.15.2* The only reason THEY rated it one star was because they were mad that their parents could set limits for them. My parents got this app and set limits for me, but limits are not such a bad thing if you ask ME. I mean like, without limits the USA would me CRAZY! This app works! My parents set limits for me and they work. For instance, I can’t download any thing 17+ this app is great at what it does and even though sometimes people(mostly kids)get mad at limitations a lot of times, it’s a good thing! Also my parents don’t let me play games like Fortnite or watch YouTube but that makes me one of the nicest kids at my church class! NO BRAIN ROT!!! LETS MAKE LIMITS AND GET RID OF BRAIN ROT!!!! Anyway, have a good day!(or night) bye! ### 5/5 — Gute App *2025-04-10* Gute App ### 5/5 — Don’t listen to the other negative reviews *2024-12-26, version 1.15.1* The only reason THEY rated it one star was because they were mad that their parents could set limits for them. My parents got this app and set limits for me, but limits are not such a bad thing if you ask ME. I mean like, without limits the USA would me CRAZY! This app works! My parents set limits for me and they work. For instance, I can’t download any thing 17+ this app is great at what it does and even though sometimes people(mostly kids)get mad at limitations a lot of times, it’s a good thing! Also my parents don’t let me play games like Fortnite or watch YouTube but that makes me one of the nicest kids at my church class! NO BRAIN ROT!!! LETS MAKE LIMITS AND GET RID OF BRAIN ROT!!!! Anyway, have a good day!(or night) bye! ### 5/5 — My son *2024-12-15, version 1.15.1* My son ran away because of this app😂 ### 5/5 — Amazing *2024-09-18, version 1.15.1* Its awesome🤩 and helps kids stay safe from the dark web ### 5/5 — Lewis Cunningham *2024-08-06, version 1.15.1* Norton family is a good parental control app ### 5/5 — Why such a low rating? THIS APP IS AWESOME *2024-04-21, version 1.15.0* Some people might hate this app, but I think it is really good. My dad put this on my phone, so now he can limit how many games I can play. This helped me do better in school. Thank you Norton 💯🔥🔥💯 ### 5/5 — Works as designed *2021-02-21, version 1.10.3* We just started to us this for our kids to help monitor their screen time usage. This is what we wanted with this app. The fact that all the negative reviews are from the kids is a real indication that this works. Of course kids won’t be happy. ### 5/5 — Parabéns *2021-02-01* Parabéns eu amo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*