# Norton Family Parental Control — user reviews > 457 indexed App Store user reviews of Norton Family Parental Control by Gen Digital Inc., rated 3.90/5 from 1,272 ratings. - Source: https://appshunter.io/ios/app/norton-family-parental-control/id1447157106/reviews - App overview in markdown: https://appshunter.io/ios/app/norton-family-parental-control/id1447157106.md - Rating breakdown: 5★ 794 · 4★ 107 · 3★ 59 · 2★ 73 · 1★ 239 ## What do users think of Norton Family Parental Control? Overall sentiment: negative **Pros** - 🚀 Useful for enforcing screen time rules - 🔒 Helps monitor and track partner's activities - 👍 Simple and useful - 🔒 Provides security and peace of mind **Cons** - 🐛 Unreliable, glitchy, and buggy - 👎 Difficult to configure and use - 🔓 Children can easily bypass or disable the app - 👎 Deletes apps and disrupts device functionality - 🔍 Inaccurate location tracking and activity reporting - 👎 Lacks key features like per-app time limits **Commonly reported bugs** - Frequent login issues and app crashes - Inability to approve website access or extend time through the app - Inconsistent behavior across devices and platforms - Unexplained app and device lockouts **Most requested features** - Allow selective app/website access during restricted times - Improve mobile app functionality and user experience - Provide better integration with iOS and Android devices - Enhance reporting and monitoring capabilities ## Newest reviews (14 of 457) ### 3/5 — Clunky, as usual *2026-08-17, version 1.20.0* Norton has a lot of great features and a lot going for it in terms of capabilities, but the user experience has always been clunky. It’s as if the whole software engineering team is stuck in the 80’s. ### 2/5 — i hate it *2026-07-13, version 1.20.0* well i use it it has screen time at the end of the day and well yeah a specific timing but it doesn’t have ben allow me to on add at least more minute now i have lost a lot of achievement because of that one minute disability ### 2/5 — Doesn’t take me to the Monitoring portal *2026-06-16, version 1.19.0* This app contains to try to force me to set up another child rather than allowing me to monitor the activity of the children that are already registered in the app. Why would that work flow even be in the parental app. Always have to fight my way through the online portal rather than using this app wish they would fix it so we would just work. ### 3/5 — Bug *2026-06-01* O app foi instalado no celular do meu filho, porém meu filho conseguiu burlar o app nos apps que deixei bloqueado, (como ele faz?) ele abre e fecha rapidamente o app bloqueado, até o app abrir e ele poder usar, então essa é a falha ou bug que meu filho achou pra burlar a segurança do seu app!!! **Developer response:** Olá, obrigado pelo seu feedback. Esse não é o comportamento esperado e entendemos a sua preocupação com os apps bloqueados. Para análise detalhada desse caso no iPhone do seu filho, acesse support.norton.com e fale com a equipe de suporte. *Norton ### 3/5 — Okay *2026-03-15, version 1.18.0* Could do with knowing what’s been accessed more easily. ### 1/5 — Bad user experience *2026-01-28, version 1.18.0* My child requested for allowing websites and that doesn’t get affect even though I add it to allow list . It’s frustrating especially while his class is about to start and needs this access. ### 1/5 — 全てが分かりにくい *2026-01-26* タイトルの通り 有料なのにクソアプリ **Developer response:** この度はノートン製品をご利用頂き誠にありがとうございます。またノートン製品に関しましてご満足いただけるサービスをご提供できず、申し訳ございません。 大変お手数ではございますが、問題の詳細、OSバージョン、製品バージョンとあわせてTwitter@NortonSupportまでご連絡いただければ幸いです。調査させていただきますので、どうぞよろしくお願いいたします。 ### 1/5 — Nefunkcni *2026-01-22, version 1.18.0* Naprosto nefunkcni, telefony nastaveny, funkcni, presto hlasi ze na telefonu ditete neprobiha absolutne zadna aktivita. ### 1/5 — Doesn’t work on iOS 26 *2026-01-19, version 1.18.0* Straight up it doesn’t work correctly if you want audit your children’s websites without getting in their way. There are three levels: block, warn and monitor. Even if you choose monitor, if will both block and warn. Even if you specifically allow the website and all associated categories, it will still block and warn. Yes, I resynced the app multiple times. I had the same issue across multiple children on multiple devices. I’m done trying to fix it and uninstalling it. ### 1/5 — Funkcjonalność dramatyczna *2025-12-31, version 1.18.0* Co z tego że wśród innych tego typu aplikacji ma duże możliwości, skoro za każdym razem gdy chcesz coś zmienić pojawia się komunikat „wystąpił błąd podczas wykonywania zadania” dopiero kiedy zalogujesz się fizycznie poprze stronę internetową wpisując 5 razy hasło oraz dokując 20 razy autoryzacji za pomocą kodu, uda Ci się w końcu zalogować i aplikacja ruszy wyświetlając przy okazji 15 razy błąd serwera. Wydaje mi się że aplikacja jest po to aby pomóc rodzicowi w nadzorze na dzieckiem a nie tylko po to aby już zainstalowana w telefonie, od dłuższego czasu funkcjonalność zerowa. Powinniście oddać ludziom pieniądze, bo po za tym, że zbieracie od nas informacje nie dajecie nic w zamian. Pieniądze wyrzucone w błoto. Nie polecam. ### 3/5 — Not User Friendly *2025-12-31, version 1.18.0* I have had Norton for a very long time. While I trust it and keep using it, I must say that it is very difficult to manage and very difficult to reach customers service. I had my Norton Family App set up with my kids, had their computers all registered. After I changed my phone, the app says no family members registered. It is annoying and frustrating. ### 2/5 — Do dopracowania *2025-12-29, version 1.18.0* Nie wiem jak na innych systemach, ale na Apple działa to bardzo słabo. Działanie aplikacji wydaje się mocno losowe. Ustawienia nie zawsze mają przełożenie na urządzeniu dziecka. Często się wylogowuje. ### 1/5 — Muy mal app para iphone *2025-11-27, version 1.18.0* No se como funciona en Android pero en iPhone es muy mala, ya hice login y estando dentro algunas funciones cuando las quiero modificar me envía a la página web y a veces me pide hacer login de nuevo, con que solo tengo un filtro de Face ID para abrir el app sería suficiente y que todo se haga desde el app fácil. Lo otro es que no puedo poner límites por aplicación, también debería poder asignar tiempo o tener alguna forma de agregar tiempo de pantalla sin modificar el calendario, por ejemplo hoy es jueves y es holiday normalmente en la mañana esta bloqueada porque esta en clases pero ahora debo mover todo el calendario para dar tiempo de pantalla y luego volverlo a mover para que siga normal. Deberian fijarse en apps como Bark o Qustodio ellos hacen muy fácil el parental control, si no cambian esto me cambiaré de app al vencerse la licencia de norton pues ya pague la del año. ### 1/5 — No funciona para IOS *2025-11-19, version 1.18.0* La app no me permite que mi hijo navegue por safari y necesita navegar por entregas de tareas. Necesitan actualizar safari para que SI FUNCIONE!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — User X *2026-08-20, version 1.20.0* Worst parental control app ever. Does not sync with the app nor works in the laptops well. Deleted! ### 1/5 — Horrible and problematic *2026-08-13, version 1.20.0* My phone broke so my daughter could not access her laptop or her phone for weeks, completely desired her school work and friends. They should make a easier way to turn of via the kids phone ### 1/5 — Terrible app *2026-05-30, version 1.18.0* Doesn’t work. The child is able to access PC outside curfew hours. And the Norton app gives wrong info about time spent on screen. Sort out your basic gestures at least guys. ### 1/5 — Nie polecam *2026-05-24, version 1.18.0* Żałuje wydanych pieniędzy na ten system. Nie da się wielu rzeczy zrobić. Najgorsza jest ta aplikacja w której zmiany dokonane często nie są widoczne w komputerach dzieci. Nie da się poprostu dodać godziny czasu. Trzeba zmienić reguły domu i pamiętać o tym aby to cofnąć. Totalne nieporozumienie ten system. Ktoś zupełnie nie rozumie po co to tworzy. Kolejna rzecz, to już sam Norton Family, w którym nie można wyłączyć np głupich ostrzeżeń o tym że skończy się zara czas. Wyrzuca to dziecko gry do pulpitu i denerwuje bardziej niż jakby po prostu po czasie się wyłączył komputer. Zaluje pieniędzy które na to poszły w nadzieji ze ten system jest tego wart. Nie chciałbym tego systemu nawet za darmo. Niedopracowany produkt tworzony bez pomysłu. ### 1/5 — Not at all user friendly for normal parent *2026-04-30* Need very technical strong user to setup and change settings. **Developer response:** Hi, thank you for your feedback, and we’re sorry the setup and settings experience has been difficult. We’d like to learn more and help make this easier for you. Please contact us at https://support.norton.com/sp/en/us/home/current/contact or send us a message at https://m.me/norton so our team can assist you directly. ### 1/5 — Bardzo niedopracowana *2026-03-31, version 1.18.0* Jako aplikacja na telefon, to jest po prostu pomyłka. I ne dotyczy to wyłącznie Family, ale i całej reszty pakietu Norton. Sama aplikacja nie wiadomo właściwie po co jest - pomijając fakt, że nie pamięta danych logowania, za każdym razem urządzenie trzeba dodawać do zaufanych, to jeszcze, po przebrnięciu procesu logowania - login/hasło -> kod weryfikacyjny -> drugi kod weryfikacyjny 2FA, zostajemy przkierowani do przeglądarki, gdzie cały proces logowania trzeba powtarzać. I to się nie zmienia od lat. Nie będę przedłużał już więcej licencji na Nortona, bo to porażka jest. ### 1/5 — Ruim *2026-03-01* Dá pra burlar pelo safari facilmente **Developer response:** Olá. Entendemos sua preocupação sobre contornar a supervisão pelo Safari. Verifique se as permissões necessárias e as configurações de supervisão do dispositivo da criança estão ativadas, além de manter o app atualizado. Se continuar, acesse support.norton.com para ajuda específica. *Norton ### 1/5 — Constant Problems *2026-02-28, version 1.18.0* It flags websites that are safe, flags websites my kids aren’t actively using, blocks access to websites they need for school. Currently kid is locked out from a website for submitting a discussion post and I went to check and Norton says he’s not even being monitored. Other apps to a better job with less frustration. ### 1/5 — Fehlerbehaftet *2026-02-12* Die App fragt immer wieder neue Kinder hinzuzufügen obwohl meine Kinder schon aufgeführt sind. Ich komme an diese Aufforderung nicht vorbei. Die App ist somit nicht brauchbar. (Apple IOS 26) ### 1/5 — Greg *2026-02-05, version 1.18.0* The app is not functioning properly. It still cannot connect to my child's device and displays "offline" on the main screen, even though my child's device has a good connection to Family VPN. I had to manually change the VPN settings on my child's device again for it to acquire new permissions. The app also incorrectly displays the number of approved categories, where there are more than the counter shows when you enter the selection. ## Most praised reviews (10 highest-rated) ### 5/5 — Muy funcional *2026-04-29, version 1.18.0* Funciona muy bien para controlar los tiempos y acceso web. ### 5/5 — Norton family *2026-04-09, version 1.18.0* This app is very good. ### 5/5 — Caught my cheating spouse I truly appreciate *2026-01-05* This is a very good app. I have never seen a more reliable private investigator like( hackspymaster @ Gmailcom.,, His service is very effective and resourceful with his help I was able to remotely access my partner's cellphone and the activities in it, l was monitoring him and he didn't even know about it because the service was remote in nature and totally untraceable, with a shot time I was able to catch him red handed cheating on me, thanks to Micheal for helping me to uncover the truth. ### 5/5 — Caught my cheating spouse red handed I highly recommend *2025-12-30* This is a very good app. I have never seen a more reliable private investigator like( hackspymaster @ Gmailcom.,, His service is very effective and resourceful with his help I was able to remotely access my partner's cellphone and the activities in it, I was monitoring her and she didn't even know about it because the service was remote in nature and totally untraceable, with a shot time I was able to catch her red handed cheating on me, thanks to Lance for helping me to uncover the truth. ### 5/5 — Use full for enforcing screentime rules *2025-12-21, version 1.18.0* Great for managing multiple children’s screentime. ### 5/5 — Just like magic caught my cheating spouse *2025-12-17* With technology you can access phones with deep knowledge with just Phone number. You can pin few person you often see your partners communicate with to know their relationship and what is going on between them. When you set your flag on them your device automatically tells us when a contact is made with such people and easily you can track your partner and their cheat mate location. Contact( Hacklord04er {@}gmail •com. for help to know what's going on. life savers ### 5/5 — Impeccable *2024-12-21, version 1.16.0* Simple and useful ### 5/5 — I Love Gen Digital !! *2024-12-15, version 1.16.0* I can safely write this review because I’m protected by Norton Life lock - After being hacked previously- I can’t stress enough how Grateful I’m for KeepingMy Family and I Safe!! ### 5/5 — Working as expected *2024-11-29, version 1.16.0* Works good, I can allow only as much time kids. Red on screen and set the schedule as well for everyday. ### 5/5 — Muy fácil de configurar *2024-09-24, version 1.16.0* Excelente para configurar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*