# Norton VPN – Fast & Secure — user reviews > 953 indexed App Store user reviews of Norton VPN by Gen Digital Inc., rated 4.40/5 from 120,848 ratings. - Source: https://appshunter.io/ios/app/norton-vpn-fast-and-secure/id1095519285/reviews - App overview in markdown: https://appshunter.io/ios/app/norton-vpn-fast-and-secure/id1095519285.md - Rating breakdown: 5★ 90,093 · 4★ 14,708 · 3★ 4,772 · 2★ 2,582 · 1★ 8,693 ## What do users think of Norton VPN? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable VPN - 🔒 Provides good security and privacy protection - 👍 Easy to set up and use - 👍 Helpful customer support **Cons** - 🐛 Frequent disconnections and reconnection issues - 🐛 Compatibility problems with some apps and websites - 🔋 Significant impact on internet speed and device performance - 🔒 Concerns about data logging and privacy **Commonly reported bugs** - App crashes or freezes during use - VPN connection fails to establish or maintain - Incompatibility with certain iOS versions or devices **Most requested features** - Allow users to select specific VPN server locations - Improve automatic reconnection and stability - Provide more transparency around logging and data practices ## Newest reviews (19 of 953) ### 3/5 — You broke the VPN menu it’s gone. *2026-09-09, version 26.16.1* Was great everything has been awesome until tonight vpn menu is gone entirely in app still states active subscription please fix this. ### 2/5 — Still a problem *2026-08-30, version 26.14.1* Since the latest update this week, both iPad and iPhone are regularly losing internet access. Rebooting devices does not help and so far the only way to regain connectivity is to toggle WiFi and or the Celular switch. ### 2/5 — Buggy *2026-08-21, version 26.14.0* Leaves you without the page to connect. Had to reinstall every time of use ### 2/5 — Latest update drops connections *2026-08-17, version 26.13.0* Since the latest update this week, both iPad and iPhone are regularly losing internet access. Rebooting devices does not help and so far the only way to regain connectivity is to toggle WiFi and or the Celular switch. ### 1/5 — Not working *2026-08-15, version 26.13.0* Vpn won’t connect since the last update and using the latest ios. ### 1/5 — Not for TVOS *2026-08-14, version 26.13.0* Fine for iPhone.. the AppleTV versions sucks. You cannot select specific servers in regions, awful af. Seriously, wt actual f?! ### 3/5 — Usually works *2026-08-10, version 26.13.0* Usually works, but uninstalling and reinstalling is sometimes needed to fix problems. ### 4/5 — UPDATE—Why is this now unstable for IPhone IOS 26.6? *2026-08-10, version 26.13.0* I see many reviews where people are having problems with the VPN app, especially over the last week to 10 days. Same for me. I see the recommendation was to delete and reload the apps. I did that too. I also reset my network settings. No change. I’m now forced to manually flip on/off airplane mode every so often to refresh to at least get a connection. No issue accessing the internet with the VPN off. I’ve also removed any addl VPN profiles in settings. It’s only runs on Mimic. I noticed this also around the same time as when TMobile had their crash on 7/27. I never had issues before. Is this a bug that will be addressed in the short term for newer iPhones? It happens on private wifi +cell. Help! UPDATE: This seems to be fixed now. For quite some time now, I had both 360 and Norton VPN on my phone with the VPN connecting through the VPN app. It was always set up that way. Once I deleted the Norton VPN app and ran my VPN through 360, the problem stopped. I also didn’t have to continue signing in through 360. Everything was stable. Anyone who has multiple Norton apps on their device might want to look at this if they’re having instability and connectivity issues. I’m changing my rating to a 4 but it wd have been helpful if Norton was able to diagnose this within their apps instead of the user. ### 1/5 — Not as good as the free ones *2026-08-08, version 26.13.0* I’ve paid for a 12 month subscription and it continually has connection issues. The Proton VPN with a free account works fine. ### 2/5 — VPN not that good *2026-08-07, version 26.13.0* I have been on several trips in Asia with Norton VPN and the phone locks up or stops working and connections are very hard to establish. I constantly had to turn it off to get the phone to work properly. I don't have issues with the other Norton tools. My only other gripe is that Norton has too many products for which they want extra money for even though I purchased the top line suite. In my opinion the suite should include all products. They make it a bit confusing in my opinion. ### 1/5 — Can’t login *2026-08-07, version 26.13.0* Again, why does this app continue to not work! Update, reinstall, login, reset…it’s ridiculous from a company that’s supposed to protect you. ### 1/5 — Version 4.2 suboptimal *2026-08-05, version 26.13.0* This new release has a bug, the VPN IP address stays anchored in one place, you may want to switch to another location and the app tells you it did but the IP address stays the same. Now, the VPN option disappeared from the app, I had to delete it and reinstall it, just to turn the VPN off. Fix the bug! ### 1/5 — VPN BUG *2026-08-05, version 26.13.0* The update has not fixed the bug. Can’t sign in. Message saying something has gone wrong please try later. Everytime you tap on the APP it shuts the app down. ### 1/5 — DO NOT BUY *2026-08-03, version 26.13.0* This app never works. When it does, it throttles your speeds by an insane margin. Genuine waste of money. It can never seem to connect and you have to fiddle around with different settings to get an unstable connection. Clearly a horrible product run by people who weaponise incompetence. ### 1/5 — Very unhappy *2026-08-03, version 26.13.0* App keeps crashing, I keep having to log in, and it’s constantly telling me I don’t have internet connection when I absolutely have it! ### 3/5 — The more you fix the more you break *2026-08-03, version 26.13.0* This latest update changed the entire interface. You can no longer get to the VPN. The whole point of the app. ### 2/5 — Not Working *2026-08-01, version 26.13.0* 24 hours with problem … ### 1/5 — Terrible *2026-07-31, version 26.13.0* Terrible app doesn’t work ### 1/5 — Can’t log in after update *2026-07-31, version 26.13.0* After last week’s update, the app logged me out and I can’t get back in. I have deleted the app and reinstalled more than several times. Getting and entering the six digit security code has been hit or miss. If I am able to enter the code and tap “continue”, all I get is a spinning circle. Online help is totally useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fonctionne très mal *2026-09-09, version 26.16.1* Fonctionne très mal très déçu ### 1/5 — Recent update = problems *2026-09-06, version 26.14.1* Since the recent update last week, it drops connection constantly. Doesn’t matter if you uninstall, reset your network settings to factory and reinstall. The app is the issue. They added many of the missing features of solid modern vpns like nord or proton which is great however the app doesn’t work at all now on any protocol. ### 1/5 — Needs reinstalling multiple times *2026-09-02, version 26.14.1* From this morning constantly prevents any internet connection until deleted and reinstalled. Needed reinstalling 3 times already today. ### 1/5 — Nothing but problems *2026-09-01, version 26.14.1* Good VPN if you want total unreliable connection. Especially good if you like constantly restarting your phone to get it to work. Fantastic app if you like the uncertainty of will the website open or will it be stuck on trying to load the page. Even better if you like to roll the dice thinking the connection is secure only to find it’s switched itself off. Thanks for your response. I’m in the UK using Uk websites with a UK server selected. I can’t even open the App Store with the VPN switched on. All this is recent after a IOS update. I have tried uninstalling, switching phone off and reinstalling. It works for an hour then is intermittent. Even tried mimic connection and that worked for a while before deciding it had had enough. I too as a paying customer have decided they have had enough and when it comes to renewing my Norton anti virus package I will be taking my money elsewhere after decades of loyal customer support. Oh and by the way how come your response is reading 4y ago instead of days. ### 1/5 — No longer works *2026-08-31, version 26.14.1* Used to be fantastic - now it just doesn’t work at all. ### 1/5 — Josh *2026-08-27, version 26.14.1* 7 ### 1/5 — Not even competitor at the moment *2026-08-24, version 26.14.0* I was thinking of switching to norton from nord. Not even close to be a replacement. Very glitchy and slow on my ipad, does not want to load on my hicense tv even tho app is available. Already spend over 30min trying to load it. Nope sorry. Not wasting my time anymore ### 1/5 — Steve F *2026-08-21, version 26.14.0* What an absolute pain. I cant sign in to my VPN. Says redeem or activate? if i select redeem im in the wrong region as im away on holiday. The whole reason for my vpn is to watch tv shows when away, but wont sign in because im not in the UK. Works fine in the UK when i tested it but now Im away it doesnt sign me in. waste of time! ### 1/5 — VPN BUG *2026-08-20, version 26.14.0* New app update has not fixed the bug. Can’t sign in. Message saying something has gone wrong please try later. Everytime you tap on the APP it shuts the app down. It started working few days ago and the same issue after update ### 1/5 — Not connecting to server *2026-08-16, version 26.13.0* I have internet access - Norton keeps switching from connected to unable to connect. ## Most praised reviews (10 highest-rated) ### 5/5 — Still Not working *2026-08-17, version 26.13.0* Vpn won’t connect since the last update and using the latest ios. Re-installed; issue resolved ### 5/5 — It’s getting better *2026-07-23, version 26.12.0* I would like to have the option to refresh every ten seconds and also hop locations every ten seconds and this app will be flawless ### 5/5 — Love ir *2026-07-19, version 26.12.0* 5 ### 5/5 — I like it but app is not working *2026-07-17, version 26.12.0* App not working after newest update. ### 5/5 — 10/10 *2026-07-12, version 26.11.0* amazing support team. fast and helpful. ### 5/5 — Safety *2026-06-29, version 26.8.1* I feel secure using the internet now. ### 5/5 — Homer Hood *2026-06-27, version 3.6.8* Very good ### 5/5 — Thank you *2026-06-20, version 26.8.1* Works great ### 5/5 — Works in China (as of 2026-June) *2026-06-16, version 26.8.1* I’m traveling in China now, and found out that most VPN are no longer working, except Norton. I can check and send my company email which hosted by Microsoft 365. ### 5/5 — VPN *2026-06-16, version 26.8.1* Absolutely brilliant service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*