# Norwegian Travel Assistant

> Mobile travel management app for booking, planning, and real-time flight updates. (iPhone/iPad app by Norwegian Air Shuttle ASA.)

- Source: https://appshunter.io/ios/app/norwegian-travel-assistant/id534487502 (this page in markdown: same URL + `.md`)
- Developer: [Norwegian Air Shuttle ASA](https://appshunter.io/developer/522331965)
- Category: Travel, Business
- Price: Free
- Rating: 4.80/5 from 18,090 App Store ratings · 235 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 43 MB
- Languages: American English
- Released: 2012-06-21
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/norwegian-travel-assistant/id534487502/reviews.md

## What is Norwegian Travel Assistant?

Manage your trip with Norwegian on the move! Book flights, add Fast Track and other extras, keep track of your travel plans and get important updates about your trip – everything in one handy app.

* You’ll have all your travel documents in one easy-to-access spot – both tickets and boarding passes are stored in one handy travel folder
* Book flights directly from the travel assistant
* Add and keep track of trips that haven’t been booked with your profile
* Check in on the go – convenient and quick
* Add Fast Track and skip the queues through security – handy when you’re running late or when you just feel like spending your time on other things than standing in line
* Travelling with more bags than expected? The travel assistant lets you add extra checked bags easily
* Add seat reservations to your flights and make sure you get your favourite seat
* Get push notifications with up-to-the-minute info about your flights
* Automatic login for faster access to your information and for booking flights
* Travel archive with your previous flights
* Check if flights are on time with our flight status overview 
* Offline access – your travel information’s always there when you need it
* Passbook support for your boarding passes when you’ve checked in online

## Key features

- Book flights
- Add extras (Fast Track, bags, seats)
- Store travel documents
- Mobile check-in
- Real-time flight updates
- Offline access to travel info

## What do users think of Norwegian Travel Assistant?

Overall sentiment: neutral

**Pros**

- 🚀 Very efficient airline
- 👍 Easy to use app
- 👍 Simple check-in process
- 👍 Convenient mobile boarding passes
- 👍 Reliable and smooth flights

**Cons**

- 🐛 App crashes and bugs
- 🚫 Unable to add baggage or change seats through app
- 🚫 Poor customer service and communication
- 🚫 Unreliable flight information and updates
- 🚫 Difficult to sign in and access account information

**Commonly reported bugs**

- App crashes frequently
- Unable to sign in to existing account
- Incorrect or missing flight information
- Booking and check-in issues

**Most requested features**

- Add ability to manage bookings, baggage, and seats through app
- Improve app stability and reliability
- Provide better customer support and communication channels
- Integrate app with Apple Wallet for seamless boarding

## Recent user reviews (10 of 235)

All indexed reviews: https://appshunter.io/ios/app/norwegian-travel-assistant/id534487502/reviews.md

### 5/5 — Sun Sea & Peaks

*2026-08-18, version 6.23.0*

Splendid

### 1/5 — Terrible customer service

*2026-08-02, version 6.23.0*

I booked a ticket round-trip from London Gatwick to Copenhagen. I attempted to change a flight departure time both in the app and online. However, I was unable to do so. The instructions recommended I reach out to the Customer Service department. So, After struggling for about 35 minutes, I contacted the airline using their Chatbot system. I then waited approximately one hour and yet still no one came on to help me. Subsequently I called the customer service phone number. Again I waited about 45 Minutes, and when the agent finally got online, they told me they could not hear me and hung up. They did not offer to call me back, even after I explained how much trouble I had getting through the queue. So I was never able to change my flight and now I’m stuck with a flight time that is not convenient. I will do my best to never fly this airline again.

### 2/5 — No option to add baggage

*2026-07-30, version 6.23.0*

As title explains no option to add baggage if booked by 3rd party. The 3rd party was unable to add baggage either. Seems completely non-sensical, regardless of booking with 3rd party, the flight ultimately resigns with myself and I wanted to add baggage but couldn’t. Pretty poor!

### 5/5 — Excellent

*2026-07-25, version 6.23.0*

Excellent

### 1/5 — Feedback process & baggage fees

*2026-07-25, version 6.23.0*

Feedback form says it does not go to customer service, but there is no clear route to contact customer service. Customer feedback interface does not allow you to scroll down whilst typing in the feedback box. Baggage fees are deceptive and nonrefundable without providing any additional baggage weight. Awful airline and app.

### 1/5 — So Uncomfortable

*2026-07-18, version 6.23.0*

Norwegian Air planes are kept soooo hot. Not only do they wait to turn on the AC way longer than other airlines, when they do turn it on - it’s on super low. We’re all sweating here and they’re like, we are saving energy. Other airlines don’t do that.

### 1/5 — Everything with Norwegian Air has been difficult to navigate and beset with problems

*2026-07-15, version 6.23.0*

As title

### 5/5 — Easy to use

*2026-07-13, version 6.23.0*

Easy to use, no difficulties experienced.

### 1/5 — Kat

*2026-07-08, version 6.23.0*

This app makes you insane when you want to change your bookong. Its a scam keeps you innthe loop of going into sign in to your profile and never lets you chanhe your booking! Had to pay for another bookong cause made mistake in date and the stupid app didnt let me chanhe it. Awful.

### 5/5 — Great App

*2026-07-04, version 6.23.0*

Works perfectly, love it

## Frequently asked questions about Norwegian Travel Assistant

### What does the Norwegian Travel Assistant app do?

This app helps you manage your entire trip with Norwegian. You can book flights, add extras like Fast Track and extra bags, store all your travel documents, and receive real-time updates about your flights. It aims to keep all your travel information in one convenient place.

### What are the key features of the Norwegian Travel Assistant?

Key features include booking flights directly, adding extras such as Fast Track and seat reservations, storing tickets and boarding passes in a travel folder, mobile check-in, and receiving push notifications for flight updates. It also offers offline access to your travel information and a travel archive.

### Is the Norwegian Travel Assistant app free to use?

Yes, the app itself is free to download and use. While the app allows you to book flights and add various extras, the cost of these services would be separate from the app's availability.

### Can I use the app if I haven't booked a flight with Norwegian?

Yes, you can add and keep track of trips that haven't been booked with your profile. This allows you to manage travel plans even if they weren't initially booked through the app or your profile.

### What kind of information can I access offline?

You can access all your travel information offline, including tickets, boarding passes, and flight details. This ensures you have your essential travel documents and plans readily available even without an internet connection.

## Version history (last 5 releases)

### 6.23.0 — 2026-06-25

This update includes various stability enhancements and bug fixes.

### 6.22.0 — 2026-06-16

This update includes various stability enhancements and bug fixes.

### 6.21.4 — 2026-06-03

This update includes various stability enhancements and bug fixes.

### 6.21.3 — 2026-05-29

This update includes various stability enhancements and bug fixes.

### 6.21.2 — 2026-05-27

This update includes various stability enhancements and bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*