# Norwegian Travel Assistant — user reviews > 237 indexed App Store user reviews of Norwegian Travel Assistant by Norwegian Air Shuttle ASA, rated 4.80/5 from 18,090 ratings. - Source: https://appshunter.io/ios/app/norwegian-travel-assistant/id534487502/reviews - App overview in markdown: https://appshunter.io/ios/app/norwegian-travel-assistant/id534487502.md - Rating breakdown: 5★ 15,850 · 4★ 1,547 · 3★ 334 · 2★ 109 · 1★ 250 ## What do users think of Norwegian Travel Assistant? Overall sentiment: neutral **Pros** - 🚀 Very efficient airline - 👍 Easy to use app - 👍 Simple check-in process - 👍 Convenient mobile boarding passes - 👍 Reliable and smooth flights **Cons** - 🐛 App crashes and bugs - 🚫 Unable to add baggage or change seats through app - 🚫 Poor customer service and communication - 🚫 Unreliable flight information and updates - 🚫 Difficult to sign in and access account information **Commonly reported bugs** - App crashes frequently - Unable to sign in to existing account - Incorrect or missing flight information - Booking and check-in issues **Most requested features** - Add ability to manage bookings, baggage, and seats through app - Improve app stability and reliability - Provide better customer support and communication channels - Integrate app with Apple Wallet for seamless boarding ## Newest reviews (10 of 237) ### 2/5 — No option to add baggage *2026-07-30, version 6.23.0* As title explains no option to add baggage if booked by 3rd party. The 3rd party was unable to add baggage either. Seems completely non-sensical, regardless of booking with 3rd party, the flight ultimately resigns with myself and I wanted to add baggage but couldn’t. Pretty poor! ### 3/5 — Too slow *2026-06-28, version 6.23.0* Compared to Ryanai and EasyJet the app is too slow and clunky ### 3/5 — No Apple Pay and can’t remember passport details *2026-04-23, version 6.20.0* Embarrassing that they still don’t support Apple Pay ### 3/5 — Norwegian App *2026-03-11* Ich habe die App im Rahmen des Check-in-Prozesses kennengelernt. Nicht sehr komfortabel: Die Bedingungen für das Passwort gehören klar definiert. Wenn eine Zahleneingabe erforderlich ist, müsste sich ein entsprechendes Feld öffnen. Warum steht bei der Länderauswahl Deutschland unter“G“? ### 1/5 — Värst möjligt *2026-03-03, version 6.18.1* Efter att ha satt upp appens profil försökte boka min första resa. NIX!!!!! För varje försök får man ett likadant svar: ”The request was blocked by the security rules (error code 15”. Dessutom är appen omöjlig långsam, tar på sig typ 10-20 sekunder att svara. ### 5/5 — Unkomplizierte Airline *2026-01-09* Ich bin mit der Airline bisher sehr zufrieden. Flüge Pünktlich, Personal freundlich. Und die APP ist auch verständlich aufgebaut und bietet eine benutzerfreundliche Oberfläche. Tusen takk. ### 5/5 — Very good airline app *2026-01-09, version 6.17.0* Easy to use and simple ### 1/5 — Changed my abomination without telling me *2026-01-01, version 6.17.0* When I perchance my ticket it was with a carry on and a personal item when I went to check in it only showed a personal item only on top of that it would not let me add luggage or refund my ticket ### 5/5 — Bardzo łatwa obsluga *2025-12-19, version 6.17.0* Rewelacyjna aplikacja,łatwa i przejrzysta. ### 5/5 — Parfait *2025-12-14* Simple et rapide ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-08-31, version 6.23.0* Who tested this app? Keeps changing dates (passport expiration date, date of birth for examples) to a different date!!! Like WTF!!! Doesn’t seem to be able to connect a booking to a profile. I ended up deleting my profile. Cannot trust this app. This should not be rolled out. ### 1/5 — Misleading *2026-08-20, version 6.23.0* I needed to make a time change for a flight. They say on their website they do this for an additional fee, which is more than fair. However, the change fees actually cost more than the original flight or the replacement flight plus an additional fee on top of that so for $150 flight, the change fee is $175. False advertising. ### 1/5 — Terrible customer service *2026-08-02, version 6.23.0* I booked a ticket round-trip from London Gatwick to Copenhagen. I attempted to change a flight departure time both in the app and online. However, I was unable to do so. The instructions recommended I reach out to the Customer Service department. So, After struggling for about 35 minutes, I contacted the airline using their Chatbot system. I then waited approximately one hour and yet still no one came on to help me. Subsequently I called the customer service phone number. Again I waited about 45 Minutes, and when the agent finally got online, they told me they could not hear me and hung up. They did not offer to call me back, even after I explained how much trouble I had getting through the queue. So I was never able to change my flight and now I’m stuck with a flight time that is not convenient. I will do my best to never fly this airline again. ### 1/5 — Feedback process & baggage fees *2026-07-25, version 6.23.0* Feedback form says it does not go to customer service, but there is no clear route to contact customer service. Customer feedback interface does not allow you to scroll down whilst typing in the feedback box. Baggage fees are deceptive and nonrefundable without providing any additional baggage weight. Awful airline and app. ### 1/5 — So Uncomfortable *2026-07-18, version 6.23.0* Norwegian Air planes are kept soooo hot. Not only do they wait to turn on the AC way longer than other airlines, when they do turn it on - it’s on super low. We’re all sweating here and they’re like, we are saving energy. Other airlines don’t do that. ### 1/5 — Everything with Norwegian Air has been difficult to navigate and beset with problems *2026-07-15, version 6.23.0* As title ### 1/5 — Kat *2026-07-08, version 6.23.0* This app makes you insane when you want to change your bookong. Its a scam keeps you innthe loop of going into sign in to your profile and never lets you chanhe your booking! Had to pay for another bookong cause made mistake in date and the stupid app didnt let me chanhe it. Awful. ### 1/5 — Frustrated with app *2026-06-08, version 6.21.4* Unable to select a seat ### 1/5 — Horrible airline *2026-06-04, version 6.21.4* Poor service, they don’t treat customers of color with respect! ### 1/5 — Don’t book Norwegian thru Expedia *2026-05-27, version 6.21.2* I booked tickets thru an Expedia package with direction to add bags on check in. But because Norwegian classes Expedia as a “travel agency” I can’t add bags on my own. Expedia, however, cannot add bags either so kicks me back to Norwegian. Whose live agents also can’t add bags bc Expedia is a travel agency. Ha. I wish. So I have to now pay costly bag fee and waste time checking in at airport versus self check in and adding bags. Wasteful, stressful, unpleasant - and not to be repeated ## Most praised reviews (10 highest-rated) ### 5/5 — Sun Sea & Peaks *2026-08-18, version 6.23.0* Splendid ### 5/5 — Excellent *2026-07-25, version 6.23.0* Excellent ### 5/5 — Easy to use *2026-07-13, version 6.23.0* Easy to use, no difficulties experienced. ### 5/5 — Great App *2026-07-04, version 6.23.0* Works perfectly, love it ### 5/5 — Easy use *2026-06-27, version 6.23.0* This site is clear easy to use quick and intuitive. ### 5/5 — Nice and efficient service *2026-06-14, version 6.21.4* It has a good service and easy to manage everything via App. ### 5/5 — Best Norsk Airline *2026-05-19, version 6.21.1* Straight forward no-fuss travelling short haul flights. ### 5/5 — Smooth purchase *2026-05-14, version 6.21.1* Easy to book and navigate ### 5/5 — Fliegen leicht gemacht *2026-05-12* So einfach online einchecken. Ich bin begeistert. Das bekommt jeder hin. ### 5/5 — Service *2026-04-29, version 6.20.0* Always in time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*