# notOK® — user reviews > 59 indexed App Store user reviews of notOK® by Bug and Bee, LLC, rated 3.55/5 from 76 ratings. - Source: https://appshunter.io/ios/app/notok/id1322629109/reviews - App overview in markdown: https://appshunter.io/ios/app/notok/id1322629109.md - Rating breakdown: 5★ 42 · 4★ 5 · 3★ 2 · 2★ 7 · 1★ 20 ## Newest reviews (12 of 59) ### 2/5 — Loved the app but now I can’t even sign in, or sign up *2023-11-12* Not sure what’s wrong but I can’t sign into the app or create a new account. It’s just frozen. Really sad about losing this app. ### 3/5 — Still Operational? *2023-09-17* I cannot create an account with my iPhone, and an email to the support address bounced back undeliverable. I’m hoping this didn’t go away— great tool! ### 2/5 — It wont let me pass the sign in *2023-09-12* I’m a new user, I tried to make an account, I filed out all the boxes but it won’t let me sign up. So I’m sure this is a great app, if only it would work for me ### 4/5 — Ignore old reviews, this app is free *2022-12-26, version 1.4.5* What a great idea! Other suicide prevention apps offer techniques and suggestions—those are valuable but in the moment sometimes all you need is to know is that someone cares. Then later, when you’re feeling stronger, you can explore further. One star off for the forced sign up—people should be able to explore without making a commitment. ### 2/5 — Why me *2022-10-11, version 1.4.5* I sent the not ok message to my contacts and got ratiod 37 times ### 3/5 — Not yet compatible with Apple Watch *2022-05-11, version 1.4.5* This seems like a great app but could really benefit from Apple Watch compatibility. Since Apple Watch has both GPS and Cellular compatibility it would be a great additional benefit. ### 2/5 — Confused. Monthly subscription? *2019-01-30, version 1.2.1* The App Store says it’s free but the faq on the website says there is a monthly charge. The terms and conditions still list a monthly charge. Looks like some cleanup and clarification is needed before I’m comfortable using or sharing this app. ### 2/5 — Just Uhhhh 🙄 *2018-10-20, version 1.2.1* I am mad at this APP.I was trying to call my mom because I wasn’t ok but it was waiting for a response when I had got the ok when someone knows to call someone it also needs four or five people to have for the contact .😡😡😡 ### 4/5 — 3.5 stars but I cannot select half *2018-09-11, version 1.2.1* This writer would rate this app three and one half out of five stars. It is very easy to set up and use, which makes it more likely that adolescents will actually use it; the ease of connecting adolescents with help, specifically, increases the likelihood of utilization. Adolescents yearn for connection, whether it be to feel close with peers or to stave off the very feelings that would make an adolescent think about pushing the notOK button; because the button provides a form of technological/ social media connection, adolescents will likely respond positively to it (Barry et al, 2017). While it is not fun, it is not designed to be so; it is, however colorful and graphically pleasing enough to hold the attention of an adolescent who is setting up their support contacts (Steinberg, 2014). Unfortunately, there are some shortcomings associated with accessibility and usability. First, the app is not very accessible to those with neurocognitive or neurodevelopmental mental disabilities, as it does require some higher order thinking and prioritizing (in the selection of trusted contacts and in the composition of specific messages). Individuals with cognitive deficits may suffer from depression and anxiety at even higher rates than those of the general population; thus, it is not unreasonable to assume that adolescents with one such disability may like to use an app such as this (Hollins, 2018). Additionally, adolescents with Autism Spectrum Disorder may desire to reach out for help at the touch of a button, but may not find the idea of immediately contacting five people appealing; many adolescents “on the spectrum” do not take consistent comfort in the presence of others, even loved ones. Thus, this app may also inadvertently exclude them from a simple way to seek help. The app could also prove challenging for adolescents with certain physical disabilities; for those with visual impairments, for example, the app itself does not offer modifications of size or brightness. This can be remedied by most smartphones, however. Adolescents with visual processing disorders or a reading-related disability (such as dyslexia) may be unable to gain as much fulfillment from the app as adolescents without these disorders (Barry et al, 2017). This is due to lack of speed when reading or understanding the information presented; as difficulty processing or reading would most likely frustrate the adolescent, they may give up on the app before finishing the set up process. On a whole, though, this writer applauds the app’s generally user-friendly nature, as well as the intent with which the app was developed. This writer thinks it is realistic to expect that adolescents would take advantage of this app for a myriad of reasons; first, it allows the adolescent to take control of their mental health needs in a discrete manner and without having to face the stigma (or perceived stigma) associated with mental health challenges (Laser & Nicotera, 2011). In this app the adolescent is theoretically in control of almost all aspects; they do need parental permission if they are under 18 years of age, but this requirement is easily waived (which would be very problematic if this app had any other content). The control given to the adolescent, though, is key in increasing the likelihood that they will use the notOK button when they are truly not OK (Kenny, Dooley, & Fitzgerald, 2016). The discretion offered coupled with the control afforded users combined with the ease of use (literally one touch is all it takes to ask for help) render this app a viable option for adolescents who are struggling; importantly, the app will most likely never be very far from the adolescent, as most adolescents carry their phones everywhere. This app provides a crucial opportunity for the adolescent brain to slow down for just a moment, as a moment is all it takes to reach out (Steinberg, 2014; J. Singer, Personal Communication, September 4, 2018). By reaching out in a simple, non-threatening manner, the adolescent is ever-so-quickly practicing self-regulation as they choose to ask for help instead of turning to something more sinister to relieve their emotional turmoil (Steinberg, 2014). The app not only provides a creative way to quickly and privately seek help, it also provides a quick and easy opportunity for the adolescent brain to mature ever so slightly. ### 5/5 — Beautiful idea and free now! *2018-08-11, version 1.2.1* Apple needs to clear off the old reviews complaining about costs. It is now funded by donations. This is an incredible and beautiful idea for an app. ### 5/5 — Great Initiative *2018-07-31, version 1.1.5* Such a great app that will save lives! A small subscription is worth it especially for those that are going through a hard time and need to be within close contact! I look forward to seeing this app grow and with more users and support I believe we can help this company enough to where they can make the app free! ### 2/5 — Disappointed by subscription fee. *2018-07-29, version 1.1.5* I was really excited to hear about this app, and immediately downloaded it and plugged in my information. Only then did the app notify me that there was a monthly subscription fee just to use the app. I was very disappointed that there was a fee at all, as this is an important service that could have been very useful to me, but I was deterred by the cost. I wish that, at the very least, the app made it clear that there was a subscription fee before I went to the effort of filling in all of my information. Ultimately, I believe this service should be free. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t get it to work *2023-07-22* I have heard wonderful reviews about this app but I can’t get past the first sign up page. When I press continue nothing happens. ### 1/5 — Won’t let me sign up *2023-07-16* Tried multiple times to sign up. Entered all my info, click sign up and nothing happens. Tried deleting and redownloading the app. Still doesn’t work. ### 1/5 — Good in theory *2023-06-27* App won’t let me sign up. Used w several devices on several different operating systems. Please fix or this is no good to anybody ### 1/5 — Not working *2023-05-13* I’m new to this app and it will not allow me to create a login ### 1/5 — Oh well. *2023-05-12* I'm not okay. And the app won't let me create a new account. So I can't comment on anything besides the sign up page. Which is, obviously, broken. Don't know what to do. ### 1/5 — Not working *2022-12-01, version 1.4.5* App is not sending out messages. Not very useful in a crisis if it’s not working. ### 1/5 — I’m done *2021-02-19, version 1.4.5* This app is stupid I will not be nice I have anxiety and that’s not good when the NOT Ok app won’t even let me get into the app which is making me not ok. Do not get this app! It will not work and will end up getting your frustrated and angrier than you were before you got the app. ### 1/5 — GARBAGE *2019-07-08, version 1.2.1* This app is a waste of space on the phone, I mean seriously it’s an intervention app for gods sake. If this app gave exact location then MAYBE it actually might be useful to people with illnesses. But this is literally a app just creates a group chat ### 1/5 — “Not OK” *2018-07-23, version 1.1.5* Excellent idea. However, not disclosing the $1.99/month subscription fee until you’re finished setting the app up is “not ok”, and rather misleading. Please consider using ads or a onetime purchase price. We’re trying to help in the mental health community, not make money from them. Bad form, Bug and Bee, LLC. Bad form. ### 1/5 — Not worth it ! *2018-07-23, version 1.1.5* I downloaded this app because I saw it on the news of the two KIDS that made it . I have very trusted friends who worry about me and I thought I would get this to help myself and them out . I opened the app put all my info in and made a account . And then all it said was “subscribe to “not ok” to use safety button “ . Why should I have to pay to let my friends and family know I’m okay ?!? Exactly we shouldn’t . ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2023-10-20* This is compatible for visually impaired users and i am so thankful. I used it when i was suicidal and the people i had on my contact list came right over. Thank you so much. You saved my life. ### 5/5 — Very helpful app! I highly recommend it. *2022-08-16, version 1.4.5* I love this app. It has helped me through some tough times in my life. Where has this app been all my life? I wish it was here when I was in high school. I could of used it then. But, I am glad it’s here now. It has been a huge help. I highly recommend this app. I would seriously disregard all the negative reviews. The app is free and a great idea. I absolutely love it. ### 5/5 — Simple and helpful! *2020-11-03, version 1.3.2* This app makes is so easy- I find it hard to talk to people when I’m going through depression Pressed the button Got the texts and calls from my people ### 5/5 — Amazing!! *2018-11-25, version 1.2.1* This is such an awesome and simple idea! I love it. I came across the app on Linkedin and downloaded just to see how it works and it is great! Highly recommend! ### 5/5 — Very good *2018-10-22, version 1.2.1* This app alerted my mom that I was not ok and she showed up very fast. Love the speed of this and I recommend this. Very very well developed app. Thank you not ok!!!! ### 5/5 — Best app ever!!!!! *2018-09-30, version 1.2.1* This is the best app ever if you have someone that is suffering from anxiety or depression! Saved my daughters life the other day when she pushed her “not ok” button instead of jumping out her open bedroom window. We were able to get to her from downstairs and get her some extensive help!!! Thank you for creating this app!!!! Worth ever dime and more!!!! ### 5/5 — I RECOMMEND 10/10!!!!! *2018-08-15, version 1.2.1* They listened to all of the reviews and made the app free. Stop judging the app based off of other people's reviews. I just downloaded and signed up and there is no subscription cost what's so ever! I've recommended this to all of my friends and they all love it. I RECOMMEND 10/10!!!!! ### 5/5 — Pay up or shut up *2018-08-12, version 1.2.1* This app is great! Folks are complaining about the $2/mo, however that’s disclosed before you even download the app. Also, one trip to Starbucks is more that the $2/mo. They have to maintain the cost of the app and the other relationships. It could be free and they have ads cover that cost instead. I wouldn't want that. ### 5/5 — It great! *2018-08-12, version 1.2.1* Awesome app. Awesome idea. Much needed. ### 5/5 — Great idea *2018-08-12, version 1.2.1* This is a great idea, because it’s a quick and easy way to make sure trusted friends know how you are --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*