# Nova Polkadot Wallet — user reviews > 255 indexed App Store user reviews of Nova Polkadot Wallet by Nova Foundation, rated 4.30/5 from 158 ratings. - Source: https://appshunter.io/ios/app/nova-polkadot-wallet/id1597119355/reviews - App overview in markdown: https://appshunter.io/ios/app/nova-polkadot-wallet/id1597119355.md - Rating breakdown: 5★ 118 · 4★ 13 · 3★ 3 · 2★ 6 · 1★ 18 ## What do users think of Nova Polkadot Wallet? Overall sentiment: mixed **Pros** - 👍 Clean and intuitive user interface - 🚀 Fast and smooth performance - 💰 Easy staking functionality - 🔒 Secure asset management - 🌐 Built-in Web3 browser with dApps - 📱 User-friendly for beginners - ⛓️ Excellent Polkadot/Kusama ecosystem support - 🔄 Seamless cross-chain transfers - ⚡ Quick transaction execution - 🎨 Sleek and professional design **Cons** - 😞 Poor customer support responsiveness - 🐛 Staking/unstaking functionality broken - 💸 High and unclear gas fees - 🔐 Frozen coins with no resolution path - 📧 Unresponsive email support - ⚠️ Scam-like practices with locked funds - 🚫 Limited token swap capabilities - 😤 Confusing withdrawal process - 🔗 Blockchain-related transaction issues - 📞 Telegram support overrun with scammers **Commonly reported bugs** - Staking/unstaking transactions show completed but don't process - Deposited tokens not displaying balance despite successful deposit - Unable to send certain tokens to other wallets - Validator selection fails repeatedly with fee charges - Crowdloan contributions not displaying in wallet - Swap functionality unavailable for certain token pairs - App crashes and freezes on certain operations - Glmr staking rewards records not visible **Most requested features** - Home screen widgets for staking info - iPad/tablet support - Ability to hide specific tokens and networks - Direct token purchase functionality - Auto-lock when leaving app - Password protection option - Direct coin selling feature - Support for additional parachains (Acala, NODL swaps) ## Newest reviews (10 of 255) ### 2/5 — Staking not updated *2026-04-17* There has been a blockchain upgrade and really the unbinding period for staking should be 24-48 hours, but it continues to be 28 days here on Nova.. why? Very frustrating that this still hasn’t been updated yet now that we are over a month since the upgrade ### 2/5 — Too slow for anything *2026-03-29, version 10.8.1* Got it through Blast. Way to slow. Even for fun. Maybe on Solana would make sense. Not that way. Any click takes 30 seconds. But nice Design. That's my star. ### 2/5 — Полное Г *2026-01-05, version 10.7.0* Как тут пишут в первый раз пишу отзыв Со стейкинга в браузере astr почти не реально вывести все вечно глючит с первого раза в стей4инг вообще уже год не заходил нужно тыкать мин по 10 точно а то и больше СДЕЛАЙТЕ ЧТО НИБУДЬ С ЭТИМ !!!!!!!!! ### 3/5 — Browser doesn’t work *2025-09-27, version 10.3.7* I like Nova wallet, it’s good application and it’s really good wallet, but a lot of websites doesn’t work in the browser ### 2/5 — Decepcionado *2025-09-17, version 10.3.4* La billetera no cumple con lo ofrecido en staking, demora demasiado en los reembolsos, y muchos token que son ofrecidos no disponen ni ellos mismos, qué pena, esperaba mucho más!!!! ### 3/5 — Не работает *2025-09-04, version 10.3.1* Добрый день! Почему-то после недавних обновлений перестал работать стейкинг, не расчитывает комиссию сети не дает закинуть полькадот в пул. ### 1/5 — Used to be good, latest upgrade has ruined it *2025-08-10, version 10.1.2* I can’t unstake via the app anymore since the update so it’s pretty much useless now, locked coins and no way to access them. Disgraceful service too no way to contact them. ### 5/5 — Best Polkadot wallet *2025-06-05, version 10.0.0* The best wallet for the Polkadot ecosystem! It gives you access to -on chain voting -create your own Mastercard connected to your self custody wallet -access to the major polkadot dapps -one click staking And many more features Friendly UX! I highly recommend it! ### 5/5 — La mejor wallet *2025-06-03, version 10.0.0* Muy fluida, intuitiva y fácil de usar, es perfecta. ### 1/5 — Terrible *2025-05-07, version 9.8.2* App developers say to reach out to support but support takes so long to write back that I have just been going back and forth over and over trying to get this issue resolved it’s just, oh now we gotta send something here, now we gotta send it here, I just want to withdraw my money and they’re making it seem like I’m trying to sell a kidney ## Most critical reviews (10 lowest-rated) ### 1/5 — Zero Support Team *2026-07-06* I have been trying to contact the support team for the past 12 days. All they have is an email and zero response from anyone. I highly recommend not using this app. Try SubWallet for a real team ### 1/5 — Deposit money but don't receive interest. *2026-07-05, version 10.8.4* I sent money via DOT four days ago and haven't received any interest. ### 1/5 — Funds stuck in nova *2026-06-22, version 10.8.4* Kusama won't calculate a fee for unlocking or transfer, it spins the little circle endlessly. Do not use Nova for anything! ### 1/5 — Scammers????? *2026-03-05* I was working with a rep to help them get set up and paid. They offered the person $30k to represent them on social media due to their following. It’s been over a month and over $1,000 in “ fees” but nothing in return but headaches and stress. I’m told it’s stuck in the blockchain which sounds like an excuse. Honestly I would stay away from them at all costs and use a bigger named service. **Developer response:** It sounds like you were targeted by a scammer posing as a Nova Wallet rep. Please let us know the details of what happened at support@novawallet.io. Thank you! ### 1/5 — Tokens lost on transfer *2026-02-09, version 10.7.2* Scam. Will never use it and sue them ### 1/5 — Staking NUL ARNAQUE *2026-01-24, version 10.7.1* Impossible de sortir du Staking. J’ai stoppé le Staking AZERO depuis longtemps mais la plateforme indique toujours que mes jetons sont en Staking et aucun option n’est disponible pour sortir du Staking ### 1/5 — All good, but TaoStats staking has broken *2026-01-04, version 10.7.0* In the last couple of weeks the ability to stake/unstake via TaoStats has broken… transaction says completed but nothing changes. Have tried disconnecting wallet, deleting app etc, to no avail. Please fix. ### 1/5 — No support *2025-12-25, version 10.7.0* my coins are freeze for more than a year and There is no support ……. That’s poor ### 1/5 — Scam *2025-11-29, version 10.5.2* No one replies to the email very poor service ……. It’s a scam ### 1/5 — No support *2025-11-04, version 10.4.5* No support ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-04-26, version 10.8.3* My favorite non-custodial wallet! The only true Web3. ### 5/5 — Gwar *2026-02-06, version 10.7.2* Easy to work with ### 5/5 — For Nova Team *2025-12-11, version 10.5.3* Hello Nova team, Your wallet app is excellent. I recently purchased a Ledger Nano Gen5, but I’m unable to connect it. If Nova Wallet could update and add support for the Nano Gen5, that would be amazing! Really looking forward to it. Thank you! ### 5/5 — Easy to use 🔥🔥🔥 *2025-11-15, version 10.5.0* Transfer very fast ### 5/5 — Top nr.1 *2025-10-14, version 10.4.2* Miglior wallet mai utilizzato ### 5/5 — Great wallet that easy to use and has great user interface *2025-10-06* I see some people rated this wallet with 1 star. It’s nothing to do with how wallet/app works but complaining that they don’t know why they need token for a gas fees. If you don’t know how to use blockchain or wallet don’t complain here please. It’s not centralized exchange that you go and trade one coin to another. Developer team great work so far! ### 5/5 — Good Wallet for Yields *2025-08-29, version 10.3.0* Easy transfer from coinbase to Nova. Polkadot and VARA yield farming 📈 ### 5/5 — Nova Walker *2025-07-27, version 10.0.7* Best wallet crypto for new people easy to use ### 5/5 — Wallet Web3 *2025-07-06, version 10.0.3* Es la mejor billetera para todo web3 tiene compatibilidad con Ethereum, Polkadot y otros ecosistemas aparte tiene para gestionar Multisig y su propia Tarjeta de Débito 🤩 ### 5/5 — Seamless *2025-06-28, version 10.0.3* Nice user interface looks clean and works great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*