# Novant Health Urgent Care

> Virtual urgent care for common ailments and behavioral health in NC and SC. (iPhone/iPad app by Doctors Care.)

- Source: https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584 (this page in markdown: same URL + `.md`)
- Developer: [Doctors Care](https://appshunter.io/developer/1197942583)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.10/5 from 76 App Store ratings · 53 written reviews indexed
- Age rating: 17+
- Requires: iOS 13.0 · 75 MB
- Languages: American English, Arabic, Filipino, French (France), Japanese, Korean, Brazilian Portuguese, Chinese (Simplified, China), Mexican Spanish, Filipino and 2 more
- Released: 2017-02-28
- Data updated: 2026-07-03
- Monetization: paid
- User reviews in markdown: https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584/reviews.md

## What is Novant Health Urgent Care?

Novant Health Urgent Care is a virtual urgent care application that allows new and existing patients currently located in South Carolina and North Carolina to see one of our qualified providers from a phone, tablet or computer. The visit is fast and secure, and can be used to treat many common ailments. Any prescriptions are sent to your local pharmacy, and you’ll have access to your visit summary inside the Novant Health Urgent Care Patient Portal.

Providers on Novant Health Urgent Care can help diagnose and treat common conditions like colds, flu, allergies and sinus infections, skin abrasions and irritations, earaches and sore throats, pink eye, UTIs, yeast infections, and more. Novant Health Urgent Care providers can also assist with behavioral health conditions, such as insomnia, stress and anxiety. If the provider thinks you need ancillary care for your condition, he or she will refer you to the nearest Doctors Care urgent care location or appropriate specialist.

Our virtual urgent care providers can now order the coronavirus test in South Carolina and North Carolina for patients who meet the appropriate criteria.

Who should use this App?
Anyone over the age of 3 who is currently present in the state of South Carolina or North Carolina can use the Novant Health Urgent Care service. Parents and guardians will need to initiate visit for children in their charge over age of 3. Families can setup multiple patients under a single account administrator.

Health app integration is also available for tracking active minutes and steps when this feature is enabled on a clinic.

## Key features

- Virtual urgent care visits
- Treat common ailments
- Behavioral health support
- Prescription fulfillment
- Patient portal access
- COVID-19 testing referrals

## Recent user reviews (10 of 53)

All indexed reviews: https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584/reviews.md

### 1/5 — Quit working

*2026-03-03, version 3.3.1*

I used to love this app it’s the only place that would take my kids insurance virtually but now the app no longer works and says “unable to find room” doesn’t let me sign in or do anything else

### 1/5 — Couldn’t get past Pharmacy search

*2024-06-28, version 3.0.0*

Entered all my info for it to not allow me to enter my preferred pharmacy. Garbage.

### 1/5 — Garbage

*2024-05-17, version 3.0.0*

Enter all my info just to get prompted to go to settings to allow access to my camera and when I go back, it starts over and everything is empty!?!  TWICE!!! You didn’t get my business and I Won’t be back!

### 5/5 — Really helpful

*2024-02-01, version 2.8.0*

Was easy and a good resource

### 5/5 — Review

*2024-01-03, version 2.8.0*

Excellent service

### 5/5 — Doctors Care

*2023-12-18, version 2.8.0*

Always great service always great nurse practitioners, always professional.
I haven’t liked any other urgent, cares that I’ve been to other than Doctors Care.

### 5/5 — Doctors care

*2023-08-19, version 2.8.0*

Very easy to use. I didn’t have to wait long and issues were addressed. Prescriptions sent to my pharmacy and ready within 2 hours. Overall great experience. Would recommend

### 1/5 — Billed me after insurance covered

*2023-07-31, version 2.8.0*

My insurance fully covered my visit and I was billed $15, I talked to my insurance and they contacted doctors care and supposedly cleared up the issue but when I go to get my meds filled, I’m not allowed to until the $15 is paid.

### 5/5 — Doctor’s Care virtual visit

*2023-07-14, version 2.8.0*

I had acute onset back pain and couldn’t get into my regular doctor for a week. Very easy to download the app. It took less than 10 minutes to register and I was automatically put in line to see a doctor.  I saw a PA in less than 10 minutes and she prescribed me medicine to help relieve the back pain. Would definitely use them again. Thank you Doctor’s Care Virtual for being there when I was desperate.
Paula R.

### 5/5 — Highly recommend

*2023-04-20*

This was a top level experience!!  Ease of using the app , short wait time plus caring doctor. I recommend to any one and will 100% be using again..

## Frequently asked questions about Novant Health Urgent Care

### What is Novant Health Urgent Care?

Novant Health Urgent Care is a virtual urgent care application that allows patients in South Carolina and North Carolina to consult with qualified healthcare providers remotely via phone, tablet, or computer. It's designed for fast and secure treatment of many common ailments and behavioral health conditions.

### What conditions can be treated with Novant Health Urgent Care?

Providers can diagnose and treat common conditions such as colds, flu, allergies, sinus infections, skin abrasions, earaches, sore throats, pink eye, UTIs, and yeast infections. They also offer assistance with behavioral health issues like insomnia, stress, and anxiety.

### How much does Novant Health Urgent Care cost?

The provided information indicates that the app is a 'paid' service, meaning there is a cost associated with virtual visits. Specific pricing details are not available in the description, but it is not free or ad-supported.

### Who can use the Novant Health Urgent Care app?

The service is available to anyone over the age of 3 who is currently located in South Carolina or North Carolina. Parents or guardians must initiate visits for children over 3, and families can manage multiple patients under one account administrator.

### What happens if I need further care?

If a virtual provider determines that you require ancillary care for your condition, they will refer you to the nearest Doctors Care urgent care location or an appropriate specialist. This ensures you receive the necessary follow-up treatment.

## Version history (last 5 releases)

### 3.3.1 — 2025-11-06

• Minor UI bug fixes for booking an appointment.
• Call quality improvements.
• Fixed crashes.
• Bug fixes.

### 3.3.0 — 2025-08-29

- Updated the app's UI.
- Bug fixes.

### 3.2.0 — 2025-08-21

- Improvements for intake forms.
- Improvements for audio and video.
- Improvements for push notifications.

- Fixed crashes.
- Other bug-fixes.

### 3.1.0 — 2024-09-04

- Fixed unread chat counter on iOS 17.
- Fixed crashes.
- Other bug fixes.

### 3.0.0 — 2024-04-25

• Update insurance claim compatibility.
• Update payment UI.
• Added picture-in-picture support for video calls.
• UI improvements for the landing page.
• UI improvements for the waiting room home screen.
• Bug fixes.

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## More apps by Doctors Care

- [Blue VirtuConnect](https://appshunter.io/ios/app/blue-virtuconnect/id1641678399)

All apps by Doctors Care: https://appshunter.io/developer/1197942583

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*