# Novant Health Urgent Care — user reviews > 53 indexed App Store user reviews of Novant Health Urgent Care by Doctors Care, rated 4.10/5 from 76 ratings. - Source: https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584/reviews - App overview in markdown: https://appshunter.io/ios/app/novant-health-urgent-care/id1197942584.md - Rating breakdown: 5★ 55 · 4★ 5 · 3★ 0 · 2★ 0 · 1★ 16 ## Newest reviews (14 of 53) ### 4/5 — Best way to treat minor issues *2022-07-16, version 2.7.0* I am very happy to have used the virtual patient care provided by doctors care. It’s so much better than spending hours at the office ### 5/5 — Well worth it! *2022-04-20, version 2.7.0* I had a great experience using this app! I had a virtual appointment from home since I had a bad cough. The doctor was wonderful and talked through my symptoms with me and was able to send in a quick prescription to my pharmacy. It was so nice to be able to do this from home since I didn’t feel well enough to go anywhere (and I am sure everyone else appreciated me not coughing around them as well!) so glad I found this app! ### 5/5 — Fast Service *2022-03-08, version 2.6.1* I have used Doctor’s Care twice now and both times was fast and easy. My scripts was electronically sent and they even emailed me a doctors note for work. Amazing fast service. Will definitely be using again!! ### 5/5 — Awesome Virtual Experience! *2022-03-01, version 2.6.1* This Dr made it feel just like he was sitting right in front of me. He actually listened to my symptoms, concerns, and sent the right medication to my pharmacy. I’ll definitely use this service again and would love to get the same Dr! ### 5/5 — Doctors Care *2022-02-06, version 2.6.1* Excellent services, fast and friendly. Thank you! ### 5/5 — Best option in town! *2022-01-14, version 2.6.1* Amid the panic pandemic of the latest Covid spike it was an utter nightmare trying to be seen by anyone to get an antibiotic for my annual bout of tonsillitis. Not even my primary care doctor could or would see me until two days later and without writing any scripts. Wasn’t like I was trying to get opioids or something to sell….just a little penicillin. Finally found this app and it saved me from an even longer wait while getting worse physically. Download it and use it! The doc was amazing as well! ### 5/5 — Doctors Care *2022-01-08, version 2.6.1* I am sick with a Sinus Infection and I called my Primary Care Doctors office and was told I couldn’t be seen until I get a Covid Test. That made no sense to me because I have to wait 3-5 days to get the results. I registered to get an appointment at CVS Minute Clinic but couldn’t get an appointment until the next afternoon. So I kept looking and found Doctors Care for an online appointment. I was skeptical but I tried anyway and I’m absolutely impressed. I told her all my symptoms and she said I needed an antibiotic. She sent them to my pharmacy of choice and everything went quite smoothly. I didn’t have to wait in a doctor’s office around all these sick people along with myself being sick. I didn’t have to sit in there waiting to be seen. I highly recommend this way of seeing a doctor when you’re sick unless of course you have other medical conditions that wouldn’t be safe to do it this way. Very happy to find Doctor’s Care!! ### 5/5 — Easy and fast!! *2021-12-11, version 2.5.0* Wow. I am so impressed. I am a teacher with an infant and after getting the stomach bug and unable to go to the doctor (couldn’t even drive!) my co-worker suggested this app for the next time I get sick. Well 2 weeks later I have 8 out of class with strep! And now I am showing symptoms. Putting in your information was so easy. The wait wasn’t to long and the doctor took action immediately after hearing my symptoms. I love it when it is quick and easy, especially with a new baby! ### 5/5 — Convenient!!!! *2021-11-24, version 2.5.0* Very convenient, helpful and user friendly! Especially when you have an infant at home and it’s hard to get out. Helps me take care of myself when I’m busy taking care of everyone else! ### 5/5 — Virtual Doctor Visit *2021-10-04, version 2.5.0* It was great! Will definitely use again if needed. ### 5/5 — Virtual Dr Care *2021-09-24, version 2.5.0* Awesome! So nice not to leave the house. Doctor was easy to communicate with, quick and script was filled in only 30 minutes or so. Definitely would recommend! ### 5/5 — Love it *2021-06-17, version 2.5.0* 100% perfect ### 5/5 — Doctors Care Virtual Visit *2021-06-12, version 2.5.0* This is wonderful if you’re sick and need a doctor. You don’t have to leave the house or sit in a room with other sick people. It’s easy, quick, and the doctors are so helpful and caring. I’ll be using them again if I’m not feeling well. A+ care! ### 5/5 — Quick service *2021-03-01, version 2.3.1* I love the fact that you can virtually see a doctor when you can’t leave your house. It was quick and easy. Thank you for your dedication and I felt quite comfortable sitting in the presence of my home. ## Most critical reviews (10 lowest-rated) ### 1/5 — Quit working *2026-03-03, version 3.3.1* I used to love this app it’s the only place that would take my kids insurance virtually but now the app no longer works and says “unable to find room” doesn’t let me sign in or do anything else ### 1/5 — Couldn’t get past Pharmacy search *2024-06-28, version 3.0.0* Entered all my info for it to not allow me to enter my preferred pharmacy. Garbage. ### 1/5 — Garbage *2024-05-17, version 3.0.0* Enter all my info just to get prompted to go to settings to allow access to my camera and when I go back, it starts over and everything is empty!?! TWICE!!! You didn’t get my business and I Won’t be back! ### 1/5 — Billed me after insurance covered *2023-07-31, version 2.8.0* My insurance fully covered my visit and I was billed $15, I talked to my insurance and they contacted doctors care and supposedly cleared up the issue but when I go to get my meds filled, I’m not allowed to until the $15 is paid. ### 1/5 — Never Sent Email Verification to Make Account *2022-03-22, version 2.6.1* Tried 30+ times on the mobile app and a desktop browser to create an account and I never received the email verification to create an account. Even tried a second email address. ### 1/5 — Useless *2022-01-17, version 2.6.1* The last two times I used this I entered the waiting room and after 45 minutes and second time 60 minutes in waiting room with no response, I hung up. Useless! ### 1/5 — Fix the glitch! *2020-10-29, version 2.3.1* Tells me to enter verification code and upon entry tells me it’s invalid LOL WHAT A JOKE ### 1/5 — Over priced. *2020-06-01, version 2.2.0* The app stated a virtual visit would cost $50 and would be free if you have insurance. I just received a bill that states my 5 minute virtual visit cost $107! They charged my insurance and then sent me a bill for $30. This is bait and switch. I have deleted the app and will never use again. Costs less to see a doctor in person! ### 1/5 — Nice concept poor execution *2020-03-29, version 2.2.0* Wouldn’t upload required photos, kept saying error. Tried many times on phone and desktop computer, having to complete form fields again each time. Wasted 45 minutes. ### 1/5 — Poorly Thought Out *2019-06-01, version 2.1.2* My daughter and I waited an hour for a virtual visit only for them to tell us before we saw the doctor that we needed to come in because she was under 8. What an utter waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Really helpful *2024-02-01, version 2.8.0* Was easy and a good resource ### 5/5 — Review *2024-01-03, version 2.8.0* Excellent service ### 5/5 — Doctors Care *2023-12-18, version 2.8.0* Always great service always great nurse practitioners, always professional. I haven’t liked any other urgent, cares that I’ve been to other than Doctors Care. ### 5/5 — Doctors care *2023-08-19, version 2.8.0* Very easy to use. I didn’t have to wait long and issues were addressed. Prescriptions sent to my pharmacy and ready within 2 hours. Overall great experience. Would recommend ### 5/5 — Doctor’s Care virtual visit *2023-07-14, version 2.8.0* I had acute onset back pain and couldn’t get into my regular doctor for a week. Very easy to download the app. It took less than 10 minutes to register and I was automatically put in line to see a doctor. I saw a PA in less than 10 minutes and she prescribed me medicine to help relieve the back pain. Would definitely use them again. Thank you Doctor’s Care Virtual for being there when I was desperate. Paula R. ### 5/5 — Highly recommend *2023-04-20* This was a top level experience!! Ease of using the app , short wait time plus caring doctor. I recommend to any one and will 100% be using again.. ### 5/5 — Easy! *2023-04-13, version 2.7.0* Beats spending hours in an office waiting. Easy to use and convenient. ### 5/5 — Awesome Service *2022-06-06, version 2.7.0* I highly recommend using Doctors Care Virtual Service. I was feeling so bad the last thing I wanted was to leave my house, much less my bed. The process was very easy. The physician was professional and kind. And I am on my way to feeling a whole lot better. I’d highly suggest using this Virtual Doctors Care App most definitely. ### 5/5 — Use this service *2022-05-16, version 2.7.0* I recently used this service after a positive Covid test and was 100% satisfied with the professionalism and treatment from the top notch doctor . I can recommend this without hesitation. ### 5/5 — Excellent Experience *2022-05-11, version 2.7.0* The care provider (sorry, I’ve forgotten her name) who I spoke with was very friendly, very knowledgeable and I felt she understood exactly what I was going through. (This was for a UTI). Although I’ve had these situations before, my provider had some good suggestions that I had forgotten about. She was very helpful. I left the conversation feeling like I had been listened to. She was great, and I would definitely recommend this service to others! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-03.*