# Novation — user reviews > 16 indexed App Store user reviews of Novation by Novation Credit Union, rated 4.76/5 from 709 ratings. - Source: https://appshunter.io/ios/app/novation/id1034351144/reviews - App overview in markdown: https://appshunter.io/ios/app/novation/id1034351144.md - Rating breakdown: 5★ 578 · 4★ 73 · 3★ 14 · 2★ 2 · 1★ 11 ## What do users think of Novation? Overall sentiment: negative **Pros** - 👍 Easy-to-use interface for account management - 💰 Convenient bill payment and fund transfers - 📱 Accessible across multiple devices (iPhone, iPad) - 💳 Online check deposit functionality - 🏦 No ATM fees and no checking account fees - ⚡ Quick access to account information **Cons** - 🐛 Frequent login failures and server glitches - 🐛 Check capture/eDeposit consistently failing - 🐛 Credit card statement viewing broken after updates - 🐛 Persistent pop-up requiring card re-addition despite card being present - 🐛 Recent transactions unable to display - 😤 App quality degrading with each update - ⚠️ New feature routing all deposits to savings first **Commonly reported bugs** - Login system unreliable - frequent authentication failures - Check image capture failing repeatedly - Credit card statement viewing non-functional - Pop-up modal appears repeatedly asking to add card when card already exists - Recent transactions view unavailable - eDeposit rear of check capture failing **Most requested features** - Shared online check registry for multiple account holders - Improved camera sensitivity for check deposits - Ability to open and print credit card statements ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t load half the time *2026-07-29, version 2026.4.2.1* Whenever I try to log in it takes me so many tries just to get it to load. It just keeps circling and won’t let me in unless I keep trying. Fix your app. Sucks when I need to transfer money. ### 1/5 — Terrible app always sayin can’t login needs a whole update to the system in general *2025-09-18, version 2025.7.2.1* Terrible can’t even login to see me money or pay for things I need because I can’t even login half the time the servers are glitching or not working correctly ### 1/5 — eDeposit Terrible Upgrade *2024-09-02, version 2024.4.0.10* Rear of check capture always failing, never a problem before the new version. ### 1/5 — Terrible app *2022-07-16, version 2021.11.0.34* This is a terrible app and gets worse with every update. It’s difficult to make an edeposit with it because it can’t capture the image. With the most recent update, it no longer lets me view my actual Novation credit card statement—only a summary. Cannot open or print a statement, even though the buttons are there to do so. It just blips but nothing happens. Tried repeatedly. I checked the Downloads folder, thinking it might be there. Nope. Every time I open the credit card portion, it goes through a “wait” cycle then tells me to add a card to continue. The card is already there—I can see it behind the pop up! I cancel and go on, but it’s really annoying to have to do this every single time. We’ve been Novation customers for decades, have a mortgage there and had a car loan with them, their branch location is extremely convenient, no fees at ATMs or on checking, but I’m looking for a new bank ONLY BECAUSE OF THIS TERRIBLE APP. ### 1/5 — Recent transactions *2020-08-08, version 6.4.1.27* Have been unable to review recent transactions for 2 days now, is this permanent or something you’re not aware of? ### 2/5 — Check deposit is no good *2016-11-25, version 5.2.6* Good app for accessing your accounts. Check deposit is becoming more of a problem with each update. Need to fix. ### 5/5 — Changes *2024-08-20, version 2024.4.0.10* Don’t like the new changes that make all money going into savings first and then transferred to checking ### 5/5 — Pretty good *2024-06-19, version 2024.01.01* They haven’t scammed me outta my money so it’s pretty good ### 5/5 — Easy App *2017-10-10, version 5.6.1.9* Very easy to pay bills and transfer funds but my wish list would be a shared online check registry for wife and I so we're not logging into account on non-Secure wifi. ### 5/5 — Makes life easier! *2017-07-01, version 5.5.0.7* It is wonderful to have such an easy to use app. I can check my accounts, confirm my transactions, transfer money, pay my bills, all on my iPad or iPhone. I love this app! ## Most praised reviews (6 highest-rated) ### 5/5 — Great app! *2016-12-10, version 5.2.6* Check deposit is easy. ### 5/5 — Great app *2016-11-03, version 5.2.6* Love the easy access to my accounts. ### 5/5 — Love *2016-09-26, version 5.2.6* I Love the new updates and Novation!! ### 5/5 — Very much appreciate the ability for on-line deposits *2016-04-12, version 5.0* It's a good app and very much appreciate the ability to make deposits on-line. If it were not for this function, I would probably have to change banks. The only negative I find is in the camera. It almost every time requires me to try taking the pictures multiple times. I don't know if the software is too sensitive or not enough. And sometimes it can get very frustrating. ### 5/5 — Phone deposit app *2015-10-28, version 4.6.0* Love this app! ### 5/5 — Love the new app *2015-09-25, version 4.6.0* No problems yet. Much better than the old one. Thanks!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*