# Novelmates-Best Stories&Novels — user reviews > 1,049 indexed App Store user reviews of Novelmates by HK IReader Technology Limited, rated 4.10/5 from 4,321 ratings. - Source: https://appshunter.io/ios/app/novelmates-best-stories-and-novels/id6446470442/reviews - App overview in markdown: https://appshunter.io/ios/app/novelmates-best-stories-and-novels/id6446470442.md - Rating breakdown: 5★ 3,198 · 4★ 122 · 3★ 40 · 2★ 28 · 1★ 933 ## What do users think of Novelmates? Overall sentiment: negative **Pros** - 📚 Captivating stories - 💡 Innovative reading concept **Cons** - 💰 Expensive subscription - 🔒 Difficult to cancel subscription - 🐛 Incomplete/inconsistent stories - 📝 Poor writing quality **Commonly reported bugs** - Subscription charges continue even after cancellation - Inability to access purchased content **Most requested features** - Option to purchase individual books - Ability to earn credits through in-app activities - Improved customer support and cancellation process ## Newest reviews (17 of 1,049) ### 1/5 — If you want to not be able to cancel the subscription …get the app *2026-07-29, version 12.30.0* So I haven’t used this app in a couple weeks. Yet some how my account keeps getting charged as if I use it. IT IS RIDICULOUS the app its self is not bad, the stories are great. I WILL NEVER USE AGAIN EVER . ### 1/5 — WILL CONTINUE TO CHARGE YOU AFTER CANCELLATION *2026-07-27, version 12.29.0* I had submitted a cancellation numerous times and they still will charge my card!! ### 1/5 — Scam (Wish I could give 0 stars) *2026-07-23* Forces you to pay to read. Ads pop up non stop and tries to make you watch ads for “points”. Don’t download ### 1/5 — DONT SUBSCRIBE *2026-07-23, version 12.29.0* I’ve canceled my subscription four separate times and it still taking money out of my account. I tried asking for the help but they didn’t do anything ### 1/5 — THIS APP OS GENUINELY SO CHEEKS *2026-07-19, version 12.26.0* It wants you to watch about 50 ads per day just to read 2 chapters of a mid story and even when you do that most of the content is behind pay walls in which the subscription terms are misleading offering a first time 1 week subscription for ¢30 which changes to $15 per week after the first one and the stories have the audacity to be bad in addition to that just take the app down bro so serious it’s horrible ☠️ ### 1/5 — SCAM!!! *2026-07-14* A 74p one time payment has cost me nearly £200. They have done a hidden subscription and taken over £10 out of my account every week for months - finally managed to stop the payments via my bank however it is impossible to contact them for a refund. Customer service is an absolute joke - don’t do it, not worth it. How this is still an available app is incomprehensible to me! Con artists ### 1/5 — Macht kein Abo *2026-07-14* Trotz Kündigung und ständigen Kontakt mit dem Kundensupport werden dir jede Woche Beiträge abgebucht! Sie werden mit kleinen Beträgen und dann hast du ein Problem. Schlimmstenfalls musst du deine Karte sperren lassen und eine neue beantragen. ### 1/5 — scammers *2026-07-13, version 12.26.0* this company show the memberships cheap at first so when people buy it they can keep trying to take money out your account every day with different prices. THEY ALSO DONT LET YOU CANCEL THE MEMBERSHIPS SONOE I HAVE TO GO GO TO THE BANK!! ### 1/5 — Absolutely ridiculous *2026-07-07, version 12.26.0* I’m being charged daily which£11.35 can’t find a subscription anywhere to cancel and app support are of absolutely no use. I will continue leaving reviews and won’t stop contacting until this slimy app and the people behind it get this sorted ### 1/5 — Don’t download *2026-07-05* Absolutely terrible app, subscribed but realised I no longer wanted it, unable to cancel subscription through apple play store or google which the app tells you to do, they continue to take payments from my bank(who I’ve contacted) there is no easy way to delete from The app either. They’ve taken near enough £80 from my account through multiple different payments ranging from £2-£11. You can’t talk to anyone l, no customer service. Do not download or sign up for this app. Definitely a scam ### 1/5 — stupid app *2026-06-30, version 12.26.0* i click the subscription for 14 something usd when i was reading a novel and then when i tried to cancel it i couldn’t and its just been taking money out of my account for ages i tried getting a new card but it just kept charging me no matter if i got a new card or not i would not recommend getting this app and getting the subscription because u might get stuck like me ### 1/5 — Do not touch *2026-06-19, version 12.26.0* Does not allow you to unsubscribe from trial and you get charged weekly without permission- negative 5 stars ### 1/5 — Worst app every *2026-06-19, version 12.26.0* It literally took money from my account when I didn’t need to pay anything, and also put me in a subscription I never asked to be in. ### 1/5 — SCAM *2026-06-14, version 12.26.0* they will keep taking your money after paying a small price for a free trial . And then they will start taking lots of money with no way to cancel it ### 1/5 — Pior app *2026-06-10* Não dar nenhum suporte,fazem a cobrança dois dias antes do previsto e não dão nenhuma assistência,somente respostas vagas,cancelei faltando 2 dias da data de combrança e dizem que não podem fazer meu reembolso sendo que tá na lei que tenho direito a 7 dias de arrependimento. ### 1/5 — Been trying to cancel *2026-06-09, version 12.26.0* I’ve been trying to cancel this subscription, following all the rules to do so, but I’m still getting charged! I don’t even have the app anymore! ### 1/5 — uma bosta *2026-06-09* fica chegando quase 70 reais por semana na minha fatura e no site nem aparece a função de cancelamento ## Most critical reviews (10 lowest-rated) ### 1/5 — DO NOT SUBSCRIBE *2026-08-21* I got this app originally to test it and I done the subscription. However, trying to cancel the subscription is impossible without going through your bank. After the first time I tried to cancel the app then took a payment DAILY which I’m now having to try and dispute to get my money back. The way the app has done this “subscription” it doesn’t show as one in Apple, iTunes or my bank making it rather difficult to stop the payments from coming out. ### 1/5 — Scam app *2026-08-16, version 12.31.0* Did the 29p trial and cancelled my subscription, they’ve continued to take money from my PayPal account, had to contact PayPal to get it refunded and then blocked from being able to take anymore money from my account, ### 1/5 — Scammers! Paid and no service *2026-08-11, version 12.30.0* BEWARE!! I paid for a weekly subscription through my Apple account and I didn’t link. I have sent them 6 screenshots showing I have an active subscription and they are refusing to help me! All they do is tell me how to unsubscribe or ask for the same information all over again. Thank goodness it is only $3 I am out, just shows tho, if they’ll do this to someone over a few dollars, they’ll do it over something higher. ### 1/5 — Horrible *2026-08-10, version 12.30.0* They never get back to you. I can’t even cancel my subscription! They make it difficult! I now have to change banks just to stop the payments to something I don’t even use!!! Do not download this app!!!! ### 1/5 — Recurring charges *2026-08-09, version 12.30.0* I used this app one time and ended up not liking it and now they keep charging my account even though there was no subscription and I got a new card. Beware of this app!! ### 1/5 — This app is a scam *2026-08-08, version 12.30.0* This app tries to sign you up for a subscription but they sneakily try to push off platform so that you can’t control cancellation through the App Store, presumably so they can jack up the price and charge outrageous amounts while making it difficult to cancel. ### 1/5 — Sketchy, Scam app *2026-08-03, version 12.30.0* BE CAREFUL I accidentally clicked the subscribe button while trying to figure out how to cancel my one week subscription and it automatically charged my PayPal $70 for an annual subscription, I didn’t even get a chance to select that I don’t want to proceed with the purchase or some sort of confirmation through the app. Just a notification from PayPal that I was charged. Never experienced that on another app before. There has always been a checkout screen after a button is clicked. And they gave me some BS reason about why they can’t refund me because of the books I read during my 1 week subscription “have been added to your account have become your assets.” And they don’t “have the authority to remove them” Make it make sense. ### 1/5 — This app sucks *2026-08-02, version 12.30.0* the bad reviews I just read I have to agree… They kept charging every week for being subscribed but when you go into subscription your not even subscribed. And even if you have deleted your account the app is still charging you …. I had to email them and call my bank . ### 1/5 — DO NOT DOWNLOAD *2026-08-02, version 12.30.0* They say it is a weekly charge and you can cancel the subscription if you don’t like the content. Most of it is strange AI stories, but when I went to cancel, they had charged me at 4 days and insisted there was nothing they could do about it. Still waiting for my refund!! ### 1/5 — Fake Advertising *2026-08-02, version 12.30.0* I saw it on TikTok it said read for free click and download the app, it was a lie I had to pay just to be able to read, not happening don’t download!!! ## Most praised reviews (10 highest-rated) ### 5/5 — WARNING! *2026-08-04, version 12.30.0* Do NOT try their “cheap subscription” first; they charge 0.47 cents for the first few days, then try to bill you $14.99. Second, attempting to cancel is a big headache and hassle. They won’t let you cancel no matter how hard you try, so you end up having to block payments. ### 5/5 — Scam *2026-07-20* They took $21 from me when I even deleted account? Like how does deleting account not cancel the subscription? ### 5/5 — Therapy threesome *2026-06-14, version 12.26.0* Good ### 5/5 — Scammers beware *2026-05-31, version 12.26.0* I mistakenly subscribe once and cancel only to keep getting charged $14.99 every week, in less than 3 months when I initially learn about the app I have been charged $104.93 because they wouldn't stop charging my card. Someone need report this app to be shotdown. ### 5/5 — Buena *2026-05-03, version 12.25.0* Buena app ### 5/5 — Needed some Fixes - all good now! *2026-04-26* Edit: It’s fixed now! I’m not sure if it’s luck, or their doing but, overall the app is great and working properly, 5 stars for sure no complaints completely satisfied. The stories nor the adds are my problem, it’s the fact that your position in a story doesn’t save. It keeps me stuck on a chapter that I read 20 chapters ago and I have to go out of my way to scroll, scroll, scroll. I’d like that fixed, or at least a suggestion on how to save the chapter i’m on. I tried a lot of ways turning off my wifi, cellular data, putting airplane mode on, closing off the app on my chapter and whatnot, still won’t save. 🫩 Perhaps add a bookmark option, or a save progress button? ### 5/5 — great app! *2026-04-26, version 12.25.0* really interesting stories ### 5/5 — DON’T DOWNLOAD *2026-04-18* Should’ve looked at the review but I got excited to read the story I saw. I was told I can’t revive a refund even though I haven’t use it. They said since I’m VIP and books I’ve read have become my “assets” so they can’t refund me. I’ve had subscriptions to app that refunded me because I didn’t use the app for whatever it’s intended use is. This just seems very scammy. Telling consumers just because they have 1 minute or more of reading time you can’t get a refund. That’s not how a subscription works. You’re reading a book of course it’s going to be a minute or more to read a book. I haven’t used the app since I renewed it. Also they said it’s my “assets” but I can’t download the book. This is a scam app. Went to the review and it’s said this app is “questionable” and they don’t feel “trustworthy”. Most of every review rate it a five star so they don’t delete the review but the actual review is how questionable this app is. Also before downloading the app was supposed to be free. The stories on this app are lazy and repetitive. Waste of space. I just saw it says 13+. A child should not be reading this!! It should be 18/21+ at least. I’m reporting this app for fraudulent advertising/activities. ### 5/5 — SCAM *2026-04-17, version 12.25.0* the subscription is SO HARD to quit. i only rated 5 stars so it would be seen. it makes you think it’s easy to quit until you start looking into it, thankfully i didn’t lose much money because i read the reviews after purchasing the app and got it figured out. but don’t get the app, its so hard and frustrating to get rid of it. ### 5/5 — Don’t download this *2026-04-14, version 12.24.0* Is not letting me cancel subscription --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*