Timely response and problem solution from Novli team
My previous issue has been resolved and I am satisfied with timely problem solving from Novli team. The founder was very helpful in making things right. I really appreciate the support and the extra month they provided. So, I have changed my rating accordingly. So, hopefully, this would help clear my old review.
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Device access
I subscribed premium membership in my iPhone and I am planning to study with my iPad. When I log in using the same Gmail, it shows free member in my iPad. How do I study just with my small screen iPhone? I sent email to founders that said “we read every email”, yet, I didn’t get any reply. So, when I try to get refund, mine got rejected. This all just happened within 1 day of my subscription. And this is not my first time subscription. If you don’t give me premium membership access to my iPad, give my refund back. It’s such a waste of time reaching out to you and not getting any response back for such access issue. I feel so dissatisfied and disappointed when such issue happened and there’s no timely solution from the app side.
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助かってます
編集すると、フォルダ内のファイルの順番が変わってしまうため、変わらないようにするか、フォルダ中でのレッスンの移動もできるようにしてくれるとありがたいです。
Writing Practice Feature
Great app. Only thing is that I would like a feature where I can write the phrases I’m trying to learn
Very helpful with room for improvements
I’ve been using this app for a while to read Chinese literature and learn new vocabulary. I also bought the premium version because I think 4€ a month is still okay. However I wish that you could scan more than one page at once since I wanna have the whole article/ story in one scan. I think you also can’t merge two scans together? If I scan a double page at once, ai sometimes makes mistakes with the translation as it can’t see all words clearly. It would also be great if you can move already scanned texts into new folders to organise your learning material better. In the future I hope there will be better mistake analysis for the AI translation and maybe a few more functions. For example correction for your own written texts. Shorts videos or podcasts to improve listening skills or even Chatrooms. For now the app is already not bad…很不错～
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