# novobanco — user reviews > 55 indexed App Store user reviews of novobanco by Novo Banco, S.A, rated 4.50/5 from 251 ratings. - Source: https://appshunter.io/ios/app/novobanco/id1523033450/reviews - App overview in markdown: https://appshunter.io/ios/app/novobanco/id1523033450.md - Rating breakdown: 5★ 207 · 4★ 14 · 3★ 5 · 2★ 2 · 1★ 23 ## Newest reviews (11 of 55) ### 1/5 — Rude and inadequate stuff *2025-02-05, version 4.7.7* Manager can be shaming you, and telling you have no money) and then when you show that you have doesn’t bother to calm down and actually do their job ### 3/5 — Cumbersome *2024-06-26, version 4.6.5* Not an easy app to use, especially to view transactions or credit card balances or credit card transactions. I wish they would learn from amazing apps, like the one from Revolut. ### 1/5 — Um exemplo de péssimo UX/UI *2024-03-12, version 4.6.3* Colocando de lado o serviço mediocre do Banco - quer ao nível de serviço ao cliente, atendimento personalizado e produtos competitivos - é assustador a fraca usabilidade da app. Pouco user-friendly, sem possibilidade de fazer pesquisas básicas em transações, pouco histórico nas contas, falta de visão integrada, widgets pouco customizáveis (ou nada), serviço chat bot patético, latência e lentidão dos anos 00’s. Infelizmente tenho de usar a app pois o balcão (e o serviço telefônico) ainda oferecem pior serviço, mas não aconselho de todo esta app (e, já agora, o Banco). Aliás, tenho usado a app como exemplo de “how not to do” o que é, no mínimo, triste. Em Portugal Mbcp e Santander oferecem melhor App. No estrangeiro, tantas e tantas melhores… ### 1/5 — Do not use Novo Banco until they fix this app *2024-01-10* The technical problems raised by many users simply prevent you from using your bank account if you are a foreigner not living in Portugal. Until Novo Banco is serious about this and fixes the app technical problems, don't use Novo Banco as your bank because you can't do any important operation with your account. The reason is because any transaction, payment and even download of bank statements from the bank website requires that you authenticate/confirm with the app. To do this, you first need to register the app for authentication and then approve each operation from the app. The problem is that if you have a phone number that is not Portuguese (in my case US number), you do not receive the code to enroll your phone for authentication and the app won't be notified to validate operations that you do with your bank account. You are basically stuck. Novo Banco needs to fix this, make their 2-factor authentication work, support foreign phone numbers (I don't have issues with other services). Until they do, you can't do bank operations with your account. I have been with Novo Banco for 5 years but I'll have to switch to a different bank the next time I am in Portugal so I can properly use my account when I am abroad. Ridiculous. ### 1/5 — Expat Here *2023-12-05* So, as you’ll see, it’s not a loved app. I’ve been with Novo Banco for 2.5 years now and while generally speaking, Novo Banco is a fine bank that supports expats, this app can be infuriating. I’ve had several issues over the years but the latest is incredibly frustrating. It turns out, ALL banking with Novo Banco requires you to use this app, if it stops working, so does your ability to transfer money. They have no online work-around if that app glitches - which it does on occasion. The customer support rep just acknowledged that it’s an issue and they have no ability to override a glitchy app, even after you verify your identity - everything must go through the app. They acknowledge that iPhone’s (only the majority of cell phones worldwide) can sometimes cause them an issue. Heads up for expats using Novo. When signing up initially - make sure you only give a Portuguese cell phone number as part of your identity. A North American number will not receive SMS texts with codes for verification down the road and you’re in for trouble - if not immediately, it will come later. The app does not have an English option - such an easy developer fix, kind of inexcusable in 2023 given how many clients around the world speak English. It’s why Spanish is offered for every service in the U.S. as an option. That Novo Banco has no online workaround for when things wrong - well, be prepared. The only way I can transfer money at the moment is in person at the branch and for new expats - well, that means hours at the bank. Banking is a very different process here than North America - it’s personal service (lovely) but sloooooooow. Banks are the hub for so many services here, especially health, home and auto insurance as well as ‘banking’ - they don’t use tellers. Come in, have a seat (would you like coffee?) aaaand wait. Anyway, it’s a glitchy app but if you use Novo Banco, you have no choice. P.S. Love the customer support response here that mistakenly replied with ‘Good Riddance’ instead of ‘Good Day’. Perfect. 😂 ### 1/5 — No English *2023-11-03* Google apps has an English language version of this app that doesn’t work on my phone. Why can’t there be an iPhone version as well. My Portuguese is not good enough for me to make mistakes with my money! **Developer response:** Hello goodriddince, you can change the language of the application via settings in the "Language" tab. (In portuguese, "Definições"->"Idioma"). Please let us know if this solved your issue via this comment section. Best regards, novobanco ### 1/5 — Useless *2023-06-06* The app is not working. Face ID stopped working all of a sudden. ### 2/5 — Great UI poor UX *2023-05-29, version 4.4.2* Very hard to use and find things, especially for those not living in Portugal. Eg. not accepting international phone numbers or addresses until you go through hundreds of processes is very old school. I wish the service would be better overall. And also app pins and card pins are not the same. I still don’t know how to get a reminder of my card pin without having to physically go to a bank in Portugal. It’s 2023… I do like this bank, but it’s making me wonder if I should still keep my Portuguese account. Too much hassle. ### 4/5 — Works well, review rating seems wildly unfair. *2023-05-11, version 4.4.1* A decent, no frills and functional app, that gets the job done. ### 1/5 — Very bad application bcus no have to change language options *2023-04-13, version 4.4.1* Very bad application bcus no have to change language options ### 1/5 — Please bring the old app back! *2023-01-31* I have tried it again and again on three various iphones 😤😤😤 it doesn’t work! WHY did you replace a well functioning app with this garbage? ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank in the EU *2026-08-18* If you’re interested in having nightmares day after day, having your money sequestered for months, being asked to send the same document over and over and over again. This is the bank for you. They closed hundreds of accounts without explanation. No matter how many documents you sent they always wanted more. I had to fly to Lisbon to resolve my problems. In short, I wouldn’t even call this working bank. ### 1/5 — Horrible *2026-06-13* The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message). ### 1/5 — App doesn't work half the time *2026-03-01* Trying to login. Not working. Tried emailing the bank and got no reply. Tried clicking on the support link in the app and it doesn't work. This is ridiculous. **Developer response:** Dear Customer, We apologize for any inconvenience caused. In order to resolve your situation as quickly as possible, we kindly ask you to send us your phone number to mobile@novobanco.pt. Best Regards, novobanco ### 1/5 — Worst App developer *2026-02-23* Comparing to Millennium App, NovoBanco is a trashy app, I’m FORCED to use it because my mortgage with them .. Zero Star for the I.T handling the App **Developer response:** Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco ### 1/5 — Can’t change language to English *2026-02-03* There’s no option to change the language to English before logging in. Where’s the menu button? **Developer response:** Dear Customer, if your phone’s system language is not set to Portuguese, the App should automatically start in English. If it does not, you can change the language after logging in, either in the App or on the website. In the App, go to the settings menu and select the "Idioma" option. On the website, access “Apresentação do Serviço” and then choose "Seleção de idioma”. Best regards, novobanco ### 1/5 — Unusable *2025-11-27, version 4.11.0* Intrusive: demands notifications & location services active, or blocks access. Awful, bullying design. ### 1/5 — Full of errors *2025-10-05* Lots of error pages, slow, not user friendly and no customer service response. **Developer response:** Dear Customer, We’re sorry to hear that our App has not yet met your expectations. Could you please let us know which points, errors, or pages you think we could improve to make your experience more positive? And was there any response missing from our side? You can reply here or contact us at mobile@novobanco.pt. Best Regards, novobanco ### 1/5 — Poorly designed *2025-08-14* You can’t access the app without getting texted authorization codes, but you can’t add/update your phone number on the website without getting a notification on your phone which requires getting texted an authorization code. You get stuck in a dumb loop and need to call the bank. The app doesn’t text international numbers either but the website does. Just all around poorly thought out product. I would expect better from a top bank. Really frustrating experience. ### 1/5 — Péssima App - é tudo mau! *2025-05-11, version 4.8.0* Sendo cliente do NovoBanco ha vários anos, e trabalhando no sector bancário há bastante tempo, a App do NB é provavelmente a pior que já experiencei. Terrivel UI, navegação complexa, latencia e tempo de resposta lentissimos (solidos 5-10 segundos para efectuar Log-in), opções da app são limitadissimas, muitos links de T&C incorretos, pouca flexibilidade na pesquisa, ecran inicial sem lógica intuitiva e pouco customizavel, contantes erros e manutencao sem aviso prévio, opcoes de investimento que roça o ridiculo e sem acompanhar o mercado e podia continuar - estou somente a focar-me na componente digital, deixando de parte os servicos e produtos que surpreendemente em muitos casos ainda sao piores). Já usei varias vezes o exempo da App do NB como “o que não fazer de um ponto de vista de CX” para várias equipas minhas (e não, nem sequer trabalho na area digital). É pena tendo em conta o papel que o NB desempenha em PT e exemplo para fora. Sugiro vivamente uma revisão à seria e um uplift digital significativo, começando por ouvir os clientes e seguir boas practicas internacionais - existem tao bons exemplos por ai fora. Era dificil fazer pior que esta App. Infelizmente sou obrigado a te-la e ser cliente do NB, caso contrario ja tinha mudado. Enfim, fica o aviso a outros potencias clientes. ### 1/5 — Broken 2fa *2025-02-12, version 4.7.7* Broken 2fa preventing me from doing anything with my account right now. ## Most praised reviews (10 highest-rated) ### 5/5 — Getting much better *2026-08-24* Update review : App now work much better than before Login without any problem or errors Receiving SMS to U.S phone almost instantly Lots of options on bank website to make life easier without calling customer support CONS : App is still slow, lots of buffering but eventually it works Please Optimize the App for iPad Pro 13inch like Millennium App.. All in All the App developer is doing a great job .. Obrigado **Developer response:** Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco ### 5/5 — Getting much better *2026-03-23* Update review : App now work much better than before Login without any problem or errors Receiving SMS to U.S phone almost instantly Lots of options on bank website to make life easier without calling customer support CONS : App is still slow, lots of buffering but eventually it works Can’t access the App on the iPad like Millennium All in All the App developer is doing a great job .. Obrigado **Developer response:** Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco ### 5/5 — Very friendly staff, amazing service she’s very helpful. I don’t know what her name but she’s good *2025-12-23, version 4.12.0* I am from India and I cannot face racism in this BANK very friendly staff ### 5/5 — Good app *2025-05-20* It’s a good app in general ### 5/5 — Super apps *2024-03-10, version 4.6.3* Excellent apps ### 5/5 — Óptima app *2024-01-29* App bastante completa e simples de usar. Gostaria de deixar 2 sugestões que podem melhorar a usabilidade da aplicação. Ser possível remover contas agregadas de outros bancos, neste momento quando se adiciona uma conta de outro banco, não é possível remover a conta mesmo após a autorização expirar. Na parte do orçamento financeiro seria extremamente útil poder selecionar quais as contas a utilizar e não ser forçado a ter todas as contas. ### 5/5 — Novobanco app *2023-07-17, version 4.4.5* Very good. Easy to use and pleasant ### 5/5 — Easy to use *2022-11-28, version 4.3.7* Easy to use ### 4/5 — Erro *2026-05-28* Aplicativo manda ativar notificação e não autoriza movimentações, mesmo já ativadas todas as notificações. ### 4/5 — Good app. *2024-03-10, version 4.6.3* Essay to use app only issue we should have the option to freeze card in case we need. Other than that very pleased with it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*