# Novocare® — user reviews

> 36 indexed App Store user reviews of Novocare® by Novo Nordisk A/S, rated 3.00/5 from 63 ratings.

- Source: https://appshunter.io/ios/app/novocare/id6751852954/reviews
- App overview in markdown: https://appshunter.io/ios/app/novocare/id6751852954.md
- Rating breakdown: 5★ 25 · 4★ 4 · 3★ 5 · 2★ 6 · 1★ 23

## Is Novocare® safe?

Novocare® has mixed safety signals based on user ratings. The AppsHunter Safety Score for Novocare® is 62 out of 100. This assessment is based on 63 user ratings, with an App Store average of 3 out of 5. Of 63 App Store ratings, 46.0% point to a safe experience, 7.9% suggest some concerns, and 46.0% point to a risky experience.

## Is Novocare® legit?

Novocare® appears to be a legitimate app. The AppsHunter Legitimacy Score for Novocare® is 83 out of 100 points across 7 verification signals from App Store and developer data.

## Newest reviews (12 of 36)

### 2/5 — Can’t enter in dose since update

*2026-09-21, version 3.2*

I cannot enter in dose information since update.  I can do the date , but no choice comes up to pick dose

### 2/5 — no way to track progress

*2026-06-11, version 3.1*

i signed up, got the card, completed 1st month.   called in the refill exactly on the 3rd week and pharmacy said i couldn’t refill for 2 more weeks.  also my saving card no longer showed in the app and there is no way to track progress

### 3/5 — Needs more features

*2026-03-04, version 3.0*

The app doesn’t allow you to enter and monitor side effects. It would be nice to also include automatic dosage reminders linked to your calendar or notifications. Not as useful as it should be especially a prescription medication with no management of side effects is baffling!

**Developer response:** Hi RDS2121, we apologize that your experience with WeGoTogether® has been unsatisfactory. As part of our commitment to continuous improvement, we kindly ask that you contact our support team at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET to provide additional details for further investigation.

### 2/5 — App start date does not allow for actual first dose stats

*2026-03-03, version 3.0*

I started Wegovy app today but the pill 1 month ago. Both my dosage and weight are different now.  Is there any way I could have entered in my starting weight and dosage from my original start date? I wish I had been prompted to download the app with my first dose. I would love to have the full picture of my entire journey.

Also, there’s a glitch with some of the buttons in the app displaying oversized screens with seemingly important information that cannot be fully viewed or read.

**Developer response:** HI CinDean, Please contact us at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET or visit our website https://www.wegovy.com/coverage-and-savings/get-wegotogether-support.html for additional assistance.

### 1/5 — Can’t Create Log In

*2026-02-09, version 3.0*

You can’t create a log in or even log in after you have signed up via text. Very inconvenient and can’t even get into the app.

### 2/5 — App issues

*2026-01-26, version 3.0*

I can’t get the thing to work!!! I log in it says wrong password. I go to forgot my password and it says “oops something went wrong on our end but gives no resolve. Would like to utilize app

**Developer response:** Hi help_a_girl out, we’re sorry to hear that WeGoTogether® is not functioning for you, and we apologize for any inconvenience this has caused. To allow us to troubleshoot the issue effectively, please contact 1-833-4WGT-APP (1-833-494-8277), Monday through Friday, 9:00 AM to 6:00 PM ET with the following details: what isn't working, the device you are using, and the steps that led to the problem. Thank you.

### 1/5 — impossible to make an account

*2026-01-21, version 3.0*

the app freezes and will not allow me to continue

### 1/5 — Terrible

*2026-01-07, version 2.0.1*

It won’t even let me make an account. I enter my email and password (which meets the requirements), the “next” button shows blue so I should be able to click on it, but it doesn’t let me. It’s also total BS that they don’t let you import all the data from the website.

### 1/5 — Does not really work

*2025-12-17, version 2.0.1*

I downloaded this and the setup screen goes to “invalid page”. But that’s ok, tapping the items on the bottom bar to go things like “settings” does not work either.

**Developer response:** Hi Dan, We’re sorry to hear that WeGoTogether® is not functioning for you, and we apologize for any inconvenience this has caused. To allow us to troubleshoot the issue effectively, please contact our support team at [1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET with the following details: what isn't working, the device you are using, and the steps that led to the problem. Thank you.

### 1/5 — THE WORST APP

*2025-12-01, version 2.0*

I can’t even fathom the words. Basically I don’t know I had to create a new account until I read the reviews. I had called MULTIPLE TIMES, given the run around, endless loop, case numbers that DID ABSOLUTELY NOTHING. Congrats to the developers and the company on being the ABSOLUTE worst app, UX, customer support, implementation and QC. DO BETTER

**Developer response:** Hi, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You’ll need to create a new account with a new password to get started. We understand this change can be inconvenient, and we’re here to help. If you run into any issues during setup, our Customer Support team is ready to assist and guide you through the process. In the Settings section, you will find the phone number and opening hours.

### 1/5 — Can’t get a new account created

*2025-11-19, version 2.0*

I have tried more than once to set up my “new account” with this app. I get to the part where I enter the verification code for my phone number and it errors out each time. The message says “Oops!” Something is wrong on their end. Please fix this before I give up altogether.

### 1/5 — Worst app implementation EVER

*2025-11-17, version 2.0*

There was no notification for needing to create a new account until this week. When you call the help phone number listed in the app it puts you into an endless loop. Found a different number to call online and they couldn’t help. On the 3rd or 4th try I finally got someone who could submit a ticket for support. I got an email from support with yet another phone number that put me into a different endless loop!  
No I find out that all of my past date will just be lost?!?!  This is a ridiculously poor user experience, especially since we will be forced to use the app after December!!

**Developer response:** Hi there, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You’ll need to create a new account with a new password to get started. We want to clarify that within the Progress section of
the new app, there is a feature that allows you to manually add your past history, and many
users have successfully used it to continue tracking their journey. If you need help locating or
using this feature, our Customer Support team is ready to assist and guide you through the
transition. In the Settings section, you will find the phone number and opening hours. Please
don’t hesitate to reach out—we’re here to help make this process as smooth as possible.

## Most critical reviews (10 lowest-rated)

### 1/5 — Total Waste

*2026-08-25, version 3.1*

Totally worthless app.  You cannot talk to a coach when in zoom you have to text.  Getting anyone to help you is impossible.  I totally love my WW app.  Virtual GLP1 workshops with responsive coaches.  Forget this one.

### 1/5 — Terrible Fix your app

*2026-08-09, version 3.1*

Terrible app I can’t even create an account I get to the phone verification part and o get an error message Every-time.The error message says it’s not me it’s you guys and it says code has expired even though it was just sent to me.  I’ve used multiple numbers on 3 different phones and nothing. Fix the app I want to be able to use this to track my weight loss…

### 1/5 — Setting up account

*2026-06-09, version 3.1*

I have tried for over a week now to just create the account. I get all the way to the end, enter my phone number and receive the code for it to say “oops something went wrong, don’t worry it’s on our end, please try again. Ridiculously annoying and frustrating. Fix it. I’m uninstalling

### 1/5 — No show no coach

*2026-05-30, version 3.1*

Was really excited to start this product. Still am. Downloaded the app got everything set up. Waiting for it to be delivered. Set up my first coaching session so I would know everything I needed to know to get started. Was supposed to start at 7:30. 45 minutes later I’m still waiting in the zoom room for a coach. That’s not there. Very disappointed.

**Developer response:** We're sorry to hear you're experiencing this and we appreciate your patience. We're actively looking into the issue. Please contact us at [1-833-4WGT- APP (1-833- 494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET] or visit our website [https://bit.ly/wegovyappsupport] for additional assistance.

### 1/5 — Can't create account

*2026-05-29, version 3.1*

I've tried for months to create an account but can't get past the SMS verification. I get the code but it always says "Something went wrong on our end."

### 1/5 — Beware

*2026-05-03, version 3.1*

A month of trying to sign up and still unable to. Customer service is a joke. Not sure it’s legit, seems like a scam to get your personal info, sine it kicks you out AFTER you enter all your info but before it completes the Sign Up.

### 1/5 — It Won’t Work

*2026-04-14, version 3.0*

App lets me download but it doesn’t let me create a new account. Every time I get to the part where I enter the code that is texted to me, it says that the code has expired. IMMEDIATELY AFTER I GET IT!!!!  I always loved the website but this app is awful.

### 1/5 — Can’t even create an account

*2026-04-03, version 3.0*

Have been trying to create an account for months and I get an error every time I enter the 6 digit code to authenticate the account. I called the support number listed in the app and the representative had no idea and said she submitted a ticket. I’ve never received a response and have continued to delete and reinstall the app with no luck each time.

### 1/5 — Yep, other reviews are correct

*2026-02-22, version 3.0*

I get all the way to the end of the account creation process and then they text a code.  Code won’t work.  Request another code, still won’t work.  Come back later… nope.  
They pop up a message like “It’s not you, it’s us.  Try again later.”  But anytime I try, same thing.

### 1/5 — Can’t use coaching in app

*2026-02-17, version 3.0*

I downloaded the app and logged in.  I’ve signed up for coaching sessions 3 times.  Each time I joined the zoom link well in advance and nothing ever happens.

I click through the coaching things I -app and can’t comment on anything?  I feel like it should be 2 way interactions but I can only see old posts from coaches.

I get plenty of emails telling me I signed up for a session and that it’s 1 hour until my session,  but I’m never able to actually connect with anyone.

Using an iPhone and Zoom on my iPad.  All apps and OS updates installed.  I’m going to give up at this point. (I’ve been in tech support for 27 years, and rarely had this much trouble as an end user)

## Most praised reviews (10 highest-rated)

### 5/5 — Thank you!

*2026-08-31, version 3.2*

Highly recommended. They provide free coaching on the app that has really helped me get going and staying positive. It’s in groups so meeting other people going through this has been super great and helpful. Thank you 🙏

**Developer response:** Dear Pediatric Doc112, We're happy you like the app! Thank you for your feedback - it means a lot to us.

### 5/5 — Coupon stop and shop

*2026-06-18, version 3.1*

Excellent

**Developer response:** Hi PattyCore, we’re so happy you find the app useful!

### 5/5 — Good

*2026-03-21, version 3.0*

Free free free and helps with medicine

### 5/5 — Language Change

*2026-01-23, version 3.0*

How can I change the language within the app. It says this app is available in over 25 languages but how can I access them?

### 5/5 — Awesome App!

*2025-12-19*

Been using the App for measuring results and tracking my injections. Great so far! Setting up an account was easy not sure why people are upset about having to create one since that’s very typical for any new application

**Developer response:** Wonderful! We love hearing that WeGoTogether® is 'so easy to use’. Thanks for the great feedback – it means a lot to our team!

### 5/5 — Very helpful

*2025-12-08, version 2.0*

I have loved using the app to help me learn more about my medicine. The coaching is a great added bonus, it has kept me motivated!

**Developer response:** Dear bg2538,
We're happy you like the app! Thank you for your feedback—it means a lot to us.
All the best, 
Novo Nordisk

### 5/5 — Great app

*2025-11-04*

Great app. Love the new group coaching. It’s what I’ve been waiting for. Thank you wegovy for making this available. ❤️

**Developer response:** Dear Pediatric Doc112, We're happy you like the app! Thank you for your feedback - it means a lot to us.

### 4/5 — Delete function

*2026-10-03, version 3.2*

I input my weekly check in twice accidentally. Is there a function to go back and delete?

**Developer response:** We’d like to help get this resolved. If you’re open to it, please try reaching out to our support team at 1-833-WGT-8277 or 1-833-494-8277, Monday through Friday, 9:00 AM to 6:00 PM ET so we can take a closer look.

### 4/5 — Frustrating

*2025-10-30, version 2.0*

In order to use the app you have to set up a whole new account and it doesn’t import the data from the web application. For a company like Novo Nordisk, that’s literally making billions and billions of euros from this medication, it seems unfathomable that they couldn’t afford to pay someone to come up with a way to migrate users’ accounts and data from one platform to another but it seems you can at least add the data manually. Otherwise the app seems ok.

**Developer response:** Hi, thank you for reaching out and sharing your experience. It's true, the password from the previous web portal will not work in the new app. You’ll need to create a new account with a new password to get started. We understand this change can be inconvenient, and we’re here to help. If you run into any issues during setup, our Customer Support team is ready to assist and guide you through the process. In the Settings section, you will find the phone number and opening hours. All the best,  Novo Nordisk

### 3/5 — Just okay

*2026-08-31, version 3.2*

Doesn’t integrate with Apple Health so you’re entering weight tracking and/or medication data twice. New update seems to have lost some progress/stats on the home page. That said it’s useful for its dosage reminders and weight + waist progress tracking.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-05.*