# Now Mobile — Remove Friction from Work

> Mobile app for employees to access departmental services and information. (iPhone/iPad app by ServiceNow.)

- Source: https://appshunter.io/ios/app/now-mobile/id1469616608 (this page in markdown: same URL + `.md`)
- Developer: [ServiceNow](https://appshunter.io/developer/844397809)
- Category: Business, Productivity
- Price: Free
- Rating: 4.70/5 from 2,283 App Store ratings · 274 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 139 MB
- Languages: Korean, Dutch, German (Germany), Russian, Romanian, Norwegian Bokmål, Bulgarian, Swedish, Latin American Spanish, Slovak and 16 more
- Released: 2019-07-04
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/now-mobile/id1469616608/reviews.md

## What is Now Mobile?

Now Mobile allows pre-hires, new hires, and employees to find answers and get stuff done across IT, HR, Facilities, Finance, Legal and other departments, all from a modern mobile app powered by the Now Platform®. 

Examples of things you can do in the app: 

• IT: Request a laptop or a reset password  

• Facilities: Set up a new workspace or book a conference room  

• Finance: Request a corporate credit card  

• Legal: Have a new vendor sign an NDA or a new hire sign an onboarding document 

• HR: Create or update a profile or check the vacation policy  

Powered by the Now Platform®, you can deliver the right digital experiences to your employees from anywhere. With Now Mobile, you can manage workflows across multiple departments and systems, hiding the complexity of backend processes. New hires and employees do not have to know which departments are involved in any given process.  

 
NOTE: This app requires the ServiceNow Rome instance or later.


© 2026 ServiceNow, Inc. All Rights Reserved.​

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

## Key features

- Request IT services (laptop, password reset)
- Book conference rooms and set up workspaces
- Request corporate credit cards
- Manage onboarding documents
- Access HR policies and update profiles

## What do users think of Now Mobile?

Overall sentiment: neutral

**Pros**

- 🚀 Easy to use
- 👍 User-friendly interface
- 🚀 Convenient for work
- 👍 Helpful for employees
- 🚀 Efficient and effective

**Cons**

- 🐛 Crashes and freezes
- 🔒 Security concerns
- 👎 Poor mobile experience
- 👎 Not user-friendly
- 👎 Difficult to navigate

**Commonly reported bugs**

- Notification badge count not clearing
- Frequent log-out issues
- Inability to see all open cases
- Inconsistent performance and loading times

**Most requested features**

- Add search by store to view open cases
- Improve resizing and accessibility on mobile
- Allow profile picture changes
- Provide more service operations features
- Implement auto-save functionality

## Recent user reviews (10 of 274)

All indexed reviews: https://appshunter.io/ios/app/now-mobile/id1469616608/reviews.md

### 5/5 — User friendly app

*2026-08-11*

Easy to use

### 5/5 — APP UNLOCK

*2026-07-31*

They should give thumb impression or face unlock option too.

### 5/5 — Adding check out button

*2026-07-31*

This is good but please add check out button so organisation know timing of check and check out

### 2/5 — Typisch

*2026-07-29*

Funktioniert alles und das Design ist clean. Leider ist die Usability so brutal grottig, dass alles zu spät ist. 
Die Beispiele sind so zahlreich, dass ich nur eines nenne: Für das Buchen eines Workspaces von Mo bis Mi müssen 3 (in Worten: drei) Anträge gestellt werden. „Von“ & „Bis“ hat es noch nicht ins Hier & Jetzt geschafft.

### 5/5 — Awesome platform

*2026-07-24, version 21.5.1*

Easy to use and able to download on all devices

### 5/5 — Andreea

*2026-07-20*

👍🏻

### 1/5 — Use to work

*2026-07-07, version 21.5.0*

Now all it does is ask for the pen and goes to a brown screen and does nothing else. Thanks a lot.

### 2/5 — Nach Update tot

*2026-07-03*

Seit dem letzten Update sieht man nach dem Anmelden nur noch ein weisses Fenster und das war’s. Vermutlich hilft deinstallieren und wieder neu registrieren. Super, wenn man das nach jedem Update machen muss!!

### 4/5 — Rose, RN

*2026-05-29, version 21.3.1*

Very easy to navigate and helpful for cross team communication

### 1/5 — No longer works

*2026-05-12*

Doesn’t work anymore, slow then frozen at login screen. Unusable

## Frequently asked questions about Now Mobile

### What does Now Mobile do?

Now Mobile acts as a central hub for employees to access services and information from various departments such as IT, HR, Facilities, and Finance. It simplifies requesting services, completing tasks, and finding answers to common work-related questions through a modern mobile interface.

### What are the key features of Now Mobile?

Key features include requesting IT support like password resets or new laptops, booking conference rooms, setting up workspaces, requesting corporate credit cards, managing onboarding documents, and accessing HR policies. It aims to streamline these processes for employees.

### Is Now Mobile free to use?

Based on the provided information, the app itself is offered for free. However, it requires a ServiceNow Rome instance or later to function, which is a business-level enterprise software.

### What are the system requirements for Now Mobile?

This application requires a ServiceNow Rome instance or a later version to be operational. Users will need to ensure their organization's ServiceNow environment meets this minimum requirement.

### Who is the target audience for Now Mobile?

The app is designed for pre-hires, new hires, and existing employees within an organization. It aims to provide them with an easy and efficient way to interact with company departments and get work-related tasks completed.

## Version history (last 5 releases)

### 22.0.1 — 2026-08-11

New: 
- Liquid Glass design updates across the mobile experience 
- Introducing ServiceNow Otto across mobile experiences 
- Redesigned settings screen with modern interface and expandable sections 

Fixed: 
- Push notifications redirect to a screen that reads ‘No data' 
- Error is thrown when user selects a chart from the ALP 
- Icon badge notification count is not cleared after notifications are read remotely 
- Images captured in-app are changed from portrait to landscape 
- Smart routing from list, form, and KB links to apps doesn't work 
- Focus does not start at the beginning of the page when selecting a location 
- Enhanced Chat citation links don’t work properly 
- Mobile questionnaire details text is cut off under the question 
- Smart assessment attachment upload fails on first attempt 
- A blank screen is observed on login despite successful authentication 
- Users can't be mentioned in the Activity Stream in Japanese 
- The checklist details screen is greyed out even if the ‘Available offline’ option is on 
- Submitting a secondary IFS causes attachments added to the original one to disappear 
- Images captured by the app camera or uploaded to a work order task have no geolocation data
- Fix camera not showing on legacy form screens

Detailed release notes can be found on the ServiceNow product documentation website.

### 22.0.0 — 2026-08-01

New: 
- Liquid Glass design updates across the mobile experience 
- Introducing ServiceNow Otto across mobile experiences 
- Redesigned settings screen with modern interface and expandable sections 

Fixed: 
- Push notifications redirect to a screen that reads ‘No data' 
- Error is thrown when user selects a chart from the ALP 
- Icon badge notification count is not cleared after notifications are read remotely 
- Images captured in-app are changed from portrait to landscape 
- Smart routing from list, form, and KB links to apps doesn't work 
- Focus does not start at the beginning of the page when selecting a location 
- Enhanced Chat citation links don’t work properly 
- Mobile questionnaire details text is cut off under the question 
- Smart assessment attachment upload fails on first attempt 
- A blank screen is observed on login despite successful authentication 
- Users can't be mentioned in the Activity Stream in Japanese 
- The checklist details screen is greyed out even if the ‘Available offline’ option is on 
- Submitting a secondary IFS causes attachments added to the original one to disappear 
- Images captured by the app camera or uploaded to a work order task have no geolocation data 

Detailed release notes can be found on the ServiceNow product documentation website.

### 21.5.2 — 2026-07-28

Fixed: 
-Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' 
-Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers 
-Mobile questionnaires details text under the question is cut-off 
-Images failing to upload 
-Unresponsive app when Face ID and access PIN enabled

Detailed release notes can be found on the ServiceNow product documentation website.

### 21.5.1 — 2026-07-23

Fixed: 
-Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' 
-Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers 
-Mobile questionnaires details text under the question is cut-off 
-Images failing to upload 

Detailed release notes can be found on the ServiceNow product documentation website.

### 21.5.0 — 2026-07-02

Fixed: 
-Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' 
-Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers 
-Mobile questionnaires details text under the question is cut-off 

Detailed release notes can be found on the ServiceNow product documentation website.

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## More apps by ServiceNow

- [ServiceNow Agent](https://appshunter.io/ios/app/servicenow-agent/id1446951408)
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All apps by ServiceNow: https://appshunter.io/developer/844397809

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*