# Now Support — Always here. Always ready. > Mobile app for administrative tasks and case resolution powered by the Now Platform. (iPhone/iPad app by ServiceNow.) - Source: https://appshunter.io/ios/app/now-support/id1504338471 (this page in markdown: same URL + `.md`) - Developer: [ServiceNow](https://appshunter.io/developer/844397809) - Category: Business, Productivity - Price: Free - Rating: 4.30/5 from 26 App Store ratings · 9 written reviews indexed - Age rating: 4+ - Requires: iOS 18.0 · 139 MB - Languages: American English, Arabic, Bulgarian, Croatian, Czech, Dutch, Finnish, Canadian French, German (Germany), Hebrew and 16 more - Released: 2020-04-24 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/now-support/id1504338471/reviews.md ## What is Now Support? Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. ## Key features - Track and advance cases - Real-time notifications - Access knowledge articles - Service Catalog for requests - Virtual Agent assistance - Biometric login ## Recent user reviews (9 of 9) All indexed reviews: https://appshunter.io/ios/app/now-support/id1504338471/reviews.md ### 3/5 — Blank white screen *2026-07-26* App doesn’t work right now ### 1/5 — FaceID Auth not working *2026-07-15* Once I turn on Face ID and try to authenticate, it prompts the PIN screen again. After entering the PIN blank screen is displayed. ### 2/5 — Can’t raise changes *2026-06-13* Somewhat pointless to lock out the website to mobiles and direct them to the app when you can’t do everything in the app you can on the website. ### 1/5 — Login required for instructions on creating login *2025-02-26* This just about sums up my overall experience with SNOW. Would be nice if once the form saw my corporate domain it would redirect me to SSO. But as a consolation prize, being able to register for a ServiceNow ID with a clearly marked link would work. Ok fine, I’ll click “How to create a ServiceNow ID —> Step by step instructions with screen shots.” Nope, the how-to article on creating a login requires a login to view. Can’t even be mad, thanks for the chuckle. ### 1/5 — Not sure why this is required to get support *2023-07-31* The app is mediocre, but I’m mainly frustrated that I had to download it in the first place. I use Now Support once or twice per year to quickly look at a record. Just let me use the desktop site on mobile. ### 4/5 — Mark Notifications as read *2023-04-04* There is no option to mark notifications as read, either you can open all one by one or delete all. ### 5/5 — Works for me *2020-04-26* Finally an app that gives me access to my cases, change request and knowledge resources on the move. Love it. ### 5/5 — Finally *2020-04-25* Something like this app lets me run by business from wherever I am! Another win from the ServiceNow team. ### 5/5 — Yes! Support on the go! *2020-04-24* Great job! ## Frequently asked questions about Now Support ### What can I do with Now Support? Now Support allows you to conduct key administrative tasks, resolve cases faster, fulfill self-service requests, and get help from the Now Virtual Agent directly from your mobile device. ### Is Now Support free to use? Yes, Now Support is available for free. It does not have any in-app purchases or advertisements. ### What devices does Now Support work on? Now Support is compatible with iPhones and iPads, offering a seamless experience across Apple's mobile ecosystem. ### How secure is logging into Now Support? You can log in securely using facial recognition or Touch ID, bypassing the need for traditional SSO logins and enhancing both security and convenience. ### Does Now Support offer offline functionality? The provided description does not specify offline functionality. Real-time notifications and access to knowledge articles suggest an active internet connection is required. ### How often is Now Support updated? The latest version is 21.2.0, released on April 2, 2026. This indicates regular updates to improve functionality and reliability. ### What is the Now Virtual Agent? The Now Virtual Agent, also known as Ask Kodi, is an AI-powered assistant within Now Support that provides insights and helps users get assistance quickly. ### What is the age rating for Now Support? Now Support has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 22.0.1 — 2026-08-11 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website. ### 22.0.0 — 2026-08-03 New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.2 — 2026-07-29 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.1 — 2026-07-23 Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website. ### 21.5.0 — 2026-07-05 Fixed: - Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' - Mobile questionnaires details text under the question is cut-off - Voice Agent calls drop when users navigate away from the voice agent Detailed release notes can be found on the ServiceNow product documentation website. ## Apps similar to Now Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Workforce Logiq Mobile](https://appshunter.io/ios/app/workforce-logiq-mobile/id732133552) | 2.5 (147) | Free | Business | | [My ServiceNow](https://appshunter.io/ios/app/my-servicenow/id6448995293) | 4.8 (36) | Free | Business | | [Qualtrics XM](https://appshunter.io/ios/app/qualtrics-xm/id1319935291) | 4.7 (1,713) | Free | Business | | [ZoomInfo](https://appshunter.io/ios/app/zoominfo/id1493170277) | 4.6 (1,017) | Free | Business | | [Cartus](https://appshunter.io/ios/app/cartus/id499363816) | 1.6 (20) | Free | Business | | [SumTotal Mobile](https://appshunter.io/ios/app/sumtotal-mobile/id1169347043) | 1.7 (1,004) | Free | Business | ## More apps by ServiceNow - [ServiceNow Agent](https://appshunter.io/ios/app/servicenow-agent/id1446951408) - [Now Mobile](https://appshunter.io/ios/app/now-mobile/id1469616608) - [ServiceNow Onboarding](https://appshunter.io/ios/app/servicenow-onboarding/id1472486882) - [ServiceNow Agent - Intune](https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149) - [Now Mobile - Intune](https://appshunter.io/ios/app/now-mobile-intune/id1494183300) - [ServiceNow Onboarding - Intune](https://appshunter.io/ios/app/servicenow-onboarding-intune/id1494184220) All apps by ServiceNow: https://appshunter.io/developer/844397809 ## Related topics [technical support](https://appshunter.io/ios/topics/technical-support) · [servicenow](https://appshunter.io/ios/topics/servicenow) · [support services](https://appshunter.io/ios/topics/support-services) · [industry online support](https://appshunter.io/ios/topics/industry-online-support) · [service now mobile](https://appshunter.io/ios/topics/service-now-mobile) · [knowledge service now](https://appshunter.io/ios/topics/knowledge-service-now) · [servicenowagent](https://appshunter.io/ios/topics/servicenowagent) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*