# NOW Wallet: Buy & Swap Bitcoin — user reviews > 198 indexed App Store user reviews of NOW Wallet by CHN Group Limited, rated 4.50/5 from 834 ratings. - Source: https://appshunter.io/ios/app/now-wallet-buy-and-swap-bitcoin/id1591216386/reviews - App overview in markdown: https://appshunter.io/ios/app/now-wallet-buy-and-swap-bitcoin/id1591216386.md - Rating breakdown: 5★ 672 · 4★ 48 · 3★ 27 · 2★ 12 · 1★ 75 ## What do users think of NOW Wallet? Overall sentiment: negative **Pros** - 🚀 Fast and simple transactions - 👍 User-friendly interface - 🔒 Secure wallet - 💡 Convenient crypto exchange **Cons** - 🐛 Wallet issues and missing funds - ⏱️ Slow transaction processing - 💰 High fees and commissions - 🔍 Lack of transparency **Commonly reported bugs** - Wallet not showing balances correctly - Transactions getting stuck or failing - App crashing or not loading - Verification issues **Most requested features** - Add more cryptocurrencies - Improve customer support - Provide detailed transaction history - Implement two-factor authentication ## Newest reviews (10 of 198) ### 4/5 — rsz x king ayatul md sajol khan *2026-08-13, version 3.18.14* bangladesh247 ### 2/5 — Пока не ясно 🤨 *2026-03-26, version 3.18.1* Я перевел некоторое количество USDT. Не могу конвертировать их в другие монеты. Требует 30 trx. Конвертировать в 30 trx тоже не могу. Вывести с кошелька без 30 trx тоже не могу. И что делать с кошельком если любые действия заблокированы? Пока похоже на скам. Свое мнение изменю если объясните как действовать в этой ситуациях! ### 4/5 — Slow *2025-07-08, version 3.15.9* Move slow ### 1/5 — Bad *2025-03-22, version 3.14.12* It is not seldom that you didn‘t got the Coins for which you have payed for ### 1/5 — In my last Description here that i Never get my Money you told you can help *2025-03-22, version 3.14.12* You can not 30 Mails on Top now, Money seems to be away and why not to Pay back it easyly than you can work years on it or let it be but your failure is Not to Pay by me, horrible and funny that a Company Canot Pay such Little amounts ### 1/5 — Ужас просто *2025-03-14, version 3.14.11* Я перевел средства,но мне до сих пор ничего не пришло! ### 2/5 — Transaction fails at prime time *2025-02-03, version 3.14.6* When converting currencies during a major drop, the transaction was pending as it normally would. However hours later it turns out it failed, and support offers me an exchange at the current market price (much less favorable than what I wanted to exchange at). I say yes and have heard nothing back from support nor gotten my funds back. I will remove this review if I receive the transaction at the price I wanted it at ### 5/5 — Fast and reliable *2025-02-02, version 3.14.6* Perfect ### 1/5 — Less *2025-01-13, version 3.14.2* Less ### 5/5 — Go to the Jupiter *2024-12-30, version 3.14.2* 🚀🛸🪐😘 ## Most critical reviews (10 lowest-rated) ### 1/5 — THEY TOOK $120,000 from me over night.. *2026-06-27, version 3.18.9* This app has stolen 120k from my XMR wallet. I gave no one my keys, i write all my keys down physically, not electronically.. I have several crypto apps. And no money has ever been missing.. I will be letting my large following know to help me shut this app down. These developers are smart and are scammers. No way I just created this wallet 3 days ago. And boom. Money gone. ### 1/5 — GET OFF OF THE APP STORE! *2026-05-23, version 3.18.6* They let anybody plunder and steal from your wallet and then give you the most pathetic, weak excuse and to why it happened. Basically, they let it happen! Beyond worthless! ### 1/5 — Frauds and an absolute disgrace. AVOID. *2026-03-15* They let all of you crypto get stolen and then feed you a pathetic excuse about why. Listen, do not use any wallet that also isn't a full exchange as well, they simply do not have the security protocols because they don't have to. Use Coinbase, Kraken, or Gemini instead. GET OFF OF THE APP STORE! EDIT: Read their pathetic, canned, Copy/Pasted response to me. What a joke. Apple please delist them from The App Store immediately! **Developer response:** We’re very sorry to hear about your experience and understand how concerning a situation like this can be. Please note that our wallet is non-custodial, which means that only the user controls the private keys and recovery phrase associated with the wallet. For security and privacy reasons, we do not have access to users’ funds or the ability to move or recover them. Cases involving unauthorized access are most often related to compromised devices, phishing attempts, or the exposure of a recovery phrase. We always strongly recommend keeping the seed phrase private, storing it offline, and ensuring that devices are free from malicious software. We’d really like to take a closer look and provide any possible guidance, so please reach out to our support team at support@changenow.io with the details of your case. We take security concerns seriously and are always looking for ways to improve the user experience. ### 1/5 — Unable to access funds *2026-03-10, version 3.17.0* Used to use this app all the time, stopped for a year, came back and bought $140 worth of btc. It’s been almost a week and my wallet won’t update with the funds, having serious problems and customer support doesn’t resolve the issue, they just open tickets and I wait days for an email response that doesn’t help. The app is so buggy that it literally stole from me. Update: literally minutes after posting this review, I received another email back with instructions on how to resync my XMR wallet, but I need assistance with my BTC wallet. I could literally slam my head against concrete right now. This is an absolute nightmare and the devs should be ashamed. ### 1/5 — Frauds and an absolute disgrace. *2026-03-09, version 3.17.0* They let all of you crypto get stolen and then feed you a pathetic excuse about why. Listen, do not use any wallet that also isn't a full exchange as well, they simply do not have the security protocols because they don't have to. Use Coinbase, Kraken, or Gemini instead. GET OFF OF THE APP STORE! ### 1/5 — Lots of issues *2026-02-28, version 3.17.0* Be ready to have your money disappear from your account completely. That’s what happened to me, after waiting 2-3 days for my money to come in from another wallet of mine. I let my xmr coins sit and didn’t use any then a couple weeks later I open the app the completely $0 dollars without any transaction history😪 These guys are 100% thief’s and not because they’ll charge high fees on every deposit but cause they’ll straight up take ALL your money. ### 1/5 — NON CONSIGLIO *2026-01-20, version 3.16.5* Carichi 200€ e vi prendono quasi 30€ di commissioni, anche per mandare cripto hanno commissioni altissime , se volete pagare praticamente solo commissioni questa è l’ app giusta. ### 1/5 — Scammers and liars *2025-11-04, version 3.15.22* It seems they are stealing people’s money and are they are hiding behind the “KYC” argument to maybe find a customer which doesn’t have some documents and therefore they can steal his money “legally” and keep it for themselves. Also, they are lying in the AppStore about “no data collected” because if you dig deeper in their privacy policy it says it collects a lot of data. ### 1/5 — Slow and Useless *2025-10-08, version 3.15.18* Transactions are very slow and this app is useless It keeps telling me to back up wallet EVERY TIME I log in and it’s Already backed up? Also it makes me create a new account t every time I want to send money this app is USELESS ### 1/5 — money randomly went missing *2025-07-25, version 3.15.12* hi my name is kay and id like to report that my money was randomly took after receiving it and trying to send 5$ to a friend and randomly ALL my money got took and was sent to an address I didn’t even put in… I want my money back. This is ridiculous i literally had 110$ to save up for something. ## Most praised reviews (10 highest-rated) ### 5/5 — The best of the best wow *2026-07-28, version 3.18.11* The ease of use and the speed is awesome much needed and love the privacy along with great help very please forever grateful to you guys thank you :) ### 5/5 — Fast and convinient crypto wallet *2026-06-09, version 3.18.7* All good. Gas-free Trc usdt20 is a very good option! Very few other wallet apps provide this feature ### 5/5 — Bad Trading Experience *2025-11-18* I know very much well that now wallet can do more better by giving out a quick response and easily cryptocurrency Trading everything syncs together as long it products are available **Developer response:** Hey! Awesome to hear! We’ll keep leveling up so your crypto journey stays seamless 💎 ### 5/5 — Tolle App *2025-07-18, version 3.15.12* Die App hat mir ermöglicht, Token zu kaufen die man, ansonsten nicht so leicht bekommt ### 5/5 — Cool *2025-06-28, version 3.15.9* Thanks ### 5/5 — Lost Funds – App Sent My Crypto to the Wrong Address *2025-06-09, version 3.15.7* I used NOW Wallet to exchange XMR to SOL — the app handled everything automatically. I never entered any address manually. Still, the app sent my funds to the wrong address, and the exchange never received them. It’s been over a month. I contacted support immediately. They admit the funds were sent but say they don’t know where, and they’ve done nothing to fix it. I’ve sent them all the proof: Order ID, screenshots, transaction info — they just keep stalling and asking me to wait. This wasn’t user error — the app failed. It lost my money, and I’ve had zero support. Stay far away from this wallet if you value your crypto. Order Id: 05f23e09882d0b ### 5/5 — Top wallet *2025-04-02, version 3.14.12* So easy to use! Love it ### 5/5 — 最高 *2025-03-14, version 3.14.11* 簡単で良い ### 5/5 — best wallet best exchange *2025-02-14, version 3.14.9* best one ### 5/5 — Transactions *2025-02-08, version 3.14.6* Very fast and simple! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*