# NPBS Banking — Smart tech. Serious capability

> Mobile banking app for managing accounts, payments, and personal finance securely. (iPhone/iPad app by Newcastle Greater Mutual Group Ltd.)

- Source: https://appshunter.io/ios/app/npbs-banking/id615896595 (this page in markdown: same URL + `.md`)
- Developer: [Newcastle Greater Mutual Group Ltd](https://appshunter.io/developer/615896598)
- Category: Finance
- Price: Free
- Rating: 4.69/5 from 7,091 App Store ratings · 66 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 164 MB
- Released: 2013-04-04
- Data updated: 2026-09-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/npbs-banking/id615896595/reviews.md

## What is NPBS Banking?

Smart tech. serious capability.
- Eligible new customers can now join and open an account directly in the app.
- You can now complete your ID verification process in the app with just a quick selfie.

Manage your money anywhere, anytime.
- Open an account online in minutes
- Know when you’re paid with push notifications
- Check your accounts at a glance with Quick Balance
- See where your money is going with our detailed transaction listing
- Rename and reorder your accounts to suit your style
- Easily view your statements and interest advice to make tax time a breeze
- Ongoing accessibility enhancements for users with a vision impairment 
- Make payments in seconds using Osko®
- Transfer between your accounts and make payments with BPAY® or Pay Anyone
- Set up future dated or recurring payments
- Upload your eligible cards to digital wallet and enjoy the convenience of Apple Pay™
- Create a PayID to make receiving money even easier
- Manage your repayments for eligible home loans.

Smarter tech. Safer you.
- Scam awareness prompts for new payments
- Disable access to your app and internet banking directly in the app if you suspect unusual activity.
- Log on securely using your Face ID or passcode
- Change your passcode
- Manage your payment limits
- Choose or change your card PIN
- Report lost or stolen cards
- Update your contact details
- Manage your profile on other devices
- Send and receive secure mail.
 
 ® Registered to BPAY Pty Ltd ABN 69 079 137 518. PayID is a registered trademark of NPP Australia Limited.
Apple, Apple Pay, Face ID and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
For a list of compatible Apple Pay devices, see Devices compatible with Apple Pay – Apple Support (AU). Cashcards and Business+ Credit Cards are not eligible for Apple Pay.
Normal data, messaging and call charges apply.
Account terms, conditions, fees, charges and credit criteria apply. This information has been prepared without taking into account your objectives, financial situation or needs. Therefore, before acting on this information, you should consider its appropriateness having regard to these matters and the product Terms and Conditions, available on request from any branch, newcastlepermanent.com.au/terms, or by calling 13 19 87.
Your use of the app is subject to your agreement with the Banking App Terms and End User Licence Agreement for Apple Devices.
Important information about our accounts:
- Smart Saver Accounts (including Under 25s):
Standard interest is paid monthly on positive balances. Bonus interest is applied in tiers, meaning different rates apply to different portions of the balance. To receive bonus interest, you must grow your balance (excluding interest) over the month and make no more than 2 withdrawals within the month. No bonus interest is paid in the month the account is closed. Smart Saver Under 25s:All account holders must be under 25 years of age on the first day of the month to be eligible.
- Online Savings Account: The Introductory Bonus Rate applies for the first 3 months from account opening, on top of the Standard Rate. After this period, the Standard Rate only applies. The Introductory Bonus Rate is available if no account owners have been eligible to receive the Introductory Bonus Rate on another Online Savings Account in the previous 6-months. To earn interest (including any Introductory Bonus Rate), all account owners must hold an Everyday Account, Home Loan or a Credit Facility with Newcastle Permanent.
- Term Deposit: 31 day notice period and interest rate reduction apply to early withdrawals from Term Deposits opened or last renewed on or after 23 February 2026.
- Interest rates: Interest rates are subject to change without prior notice. You can see our current interest rates at newcastlepermanent.com.au/rates.
©Newcastle Permanent, part of Newcastle Greater Mutual Group Ltd
ACN 087 651 992 | AFSL /Australian Credit Licence 238273

## Key features

- Quick Balance account overview
- Detailed transaction listing
- Osko® and BPAY® payments
- Digital wallet integration (Apple Pay)
- Biometric login (Face ID/Touch ID)
- Secure mail communication
- Online account opening

## Recent user reviews (10 of 66)

All indexed reviews: https://appshunter.io/ios/app/npbs-banking/id615896595/reviews.md

### 2/5 — Needs updating

*2026-01-15, version 4.5.2*

Was great until I got a new phone. Now I don’t get notifications of received payments (checked all settings, all on) like on my old phone. Sometimes can’t login just comes up error.

### 1/5 — Constant errors

*2025-11-10, version 4.5.1*

App was working fine up until the last few months. Now I am constantly bombarded with this error - “Something has gone wrong! Please try again later”

### 1/5 — Awful

*2025-11-09, version 4.5.1*

I’m changing banks with how disgraceful Newcastle permanent years website always down very hard to get through to customer service and when you do, they are rude
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid

### 3/5 — Locking ability

*2025-10-26, version 4.5.1*

While I am happy with the app, I cannot believe that you are not able to lock online payments as you can with other cards. I opened the Newcastle Permanent account specifically to use online but I was extremely disappointed when I realised it cannot be locked. With all the skimmers and risks these days, it seems absolutely ridiculous that you cannot lock online payments. I am seriously considering closing the account and going to another bank.

### 1/5 — App not working

*2025-10-24, version 4.5.1*

App not working on mobile data since the apple update on Apple iPhones. So frustrating.

### 1/5 — App hardly works

*2025-08-21, version 4.4.0*

Most of the time it’s quicker to walk to an atm then wait for this app to load

### 4/5 — Good

*2025-04-09, version 4.2.0*

It was pretty good but need to add some more features

### 1/5 — Leaving because of the app

*2025-03-13, version 4.1.2*

I’ve been with Newcastle permanent for yearssssss but the app so horrible and so glitchy and if you leave the app for a second you need to reload everything and restart, I’m sick of it so I’m changing banks with a better app.

### 4/5 — Pay via Osko by default

*2024-12-11, version 4.0.1*

Good app but I wish payments were via Osko by default. I keep selecting the ‘pay anyone’ option by mistake. With my other bank there isn’t a separate option to select Osko - it just does it automatically.

### 4/5 — Good app

*2024-06-06, version 3.10.0*

It’s very easy to use. I wish it had a widget for iPhone to add to the Home Screen so I don’t have to open the app to check my balance

## Frequently asked questions about NPBS Banking

### What can I do with this banking app?

This app allows you to manage your money from anywhere, anytime. You can check your accounts at a glance, view detailed transaction listings, make payments using Osko® or BPAY®, transfer funds, upload eligible cards to your digital wallet for Apple Pay, and even open a new account online in minutes.

### How secure is this banking app?

The app prioritizes security with features like secure login using Face ID/Touch ID or passcode, the ability to change your passcode, manage payment limits, choose or change your card PIN, report lost or stolen cards, and update your contact details. It also offers secure mail communication.

### Is this app free to use?

Based on the provided information, the app itself is free to download and use. Standard data, messaging, and call charges from your mobile provider may apply. It's important to review the Terms and Conditions for any specific service fees related to your accounts.

### What devices is this app compatible with?

The app is designed for mobile devices. For features like Apple Pay, compatibility depends on your Apple device. You can find a list of compatible Apple Pay devices on Apple's support website. It's recommended to check your device's app store for specific operating system requirements.

### How can I make payments or transfer money with this app?

You can make payments quickly using Osko®. For transfers between your accounts and making payments, you can use BPAY® or Pay Anyone. The app also supports setting up future-dated or recurring payments for your convenience.

## Version history (last 5 releases)

### 4.6.0 — 2026-07-22

Smart tech. Serious capability.

- Eligible new customers can now open an account directly in the app
- A smoother experience when adding new payees
- Customise your Quick Balance from the dashboard while logged in
- Security and safety enhancements
- Improved accessibility support
- Bug fixes and performance improvements

### 4.5.3 — 2026-02-17

Just more bug-squashing and a few tune-ups to keep things running as they should.

### 4.5.2 — 2025-12-02

We’ve swept up more bugs and made some behind-the-scenes improvements to keep things running smoothly.

### 4.5.1 — 2025-10-21

We’ve done another sweep for bugs, and included some performance improvements.

### 4.5.0 — 2025-09-03

Smarter tech. Safer you. We’ve made some important improvements to make your banking experience safer and smoother:
- Send payments with confidence: check who you’re sending money to with Confirmation of Payee
- Improved accessibility to ensure all customers can bank comfortably
- Bug fixes to keep things running smoothly

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## More apps by Newcastle Greater Mutual Group Ltd

- [Greater Bank](https://appshunter.io/ios/app/greater-bank/id390844677)

All apps by Newcastle Greater Mutual Group Ltd: https://appshunter.io/developer/615896598

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*