# NPBS Banking — user reviews > 66 indexed App Store user reviews of NPBS Banking by Newcastle Greater Mutual Group Ltd, rated 4.69/5 from 7,091 ratings. - Source: https://appshunter.io/ios/app/npbs-banking/id615896595/reviews - App overview in markdown: https://appshunter.io/ios/app/npbs-banking/id615896595.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (18 of 66) ### 2/5 — Needs updating *2026-01-15, version 4.5.2* Was great until I got a new phone. Now I don’t get notifications of received payments (checked all settings, all on) like on my old phone. Sometimes can’t login just comes up error. ### 3/5 — Locking ability *2025-10-26, version 4.5.1* While I am happy with the app, I cannot believe that you are not able to lock online payments as you can with other cards. I opened the Newcastle Permanent account specifically to use online but I was extremely disappointed when I realised it cannot be locked. With all the skimmers and risks these days, it seems absolutely ridiculous that you cannot lock online payments. I am seriously considering closing the account and going to another bank. ### 4/5 — Good *2025-04-09, version 4.2.0* It was pretty good but need to add some more features ### 4/5 — Pay via Osko by default *2024-12-11, version 4.0.1* Good app but I wish payments were via Osko by default. I keep selecting the ‘pay anyone’ option by mistake. With my other bank there isn’t a separate option to select Osko - it just does it automatically. ### 4/5 — Good app *2024-06-06, version 3.10.0* It’s very easy to use. I wish it had a widget for iPhone to add to the Home Screen so I don’t have to open the app to check my balance ### 3/5 — Huge Improvements with new App *2023-08-16, version 3.9.2* Lately the app has been buggy, both on iPad and iPhone. It often hangs when logging in. It has also been slow often. Today it has refused to open a new Everyday account. Thanks for reply developers. I was able to open the account on my iPhone by not using wifi. Just updated to new version on iPad, and looks like it is working better on wifi now. Will keep testing and if there is any consistent issues, will update my review with symptoms. 👍🙏 ### 3/5 — Needs more features + widget *2023-04-16, version 3.8.0* I just moved from anz ( due to going cashless / less atms / being big 4 ect ) They had amazing features which you could grab some from. First off I’ve noticed no widget for iPhone yet. So hopefully you bring that in along with money reports ect. Still okay though. ### 4/5 — Amazing app but missing an Apple Watch app *2023-03-25, version 3.8.0* Would love to see an Apple Watch app just to see your balance would be really helpful other then that glad I switched from one of the big banks ### 4/5 — Notifications *2023-03-16, version 3.8.0* Any update on the notifications? Also, being able to have a Payee’s email loaded so you can tick to send remittances when making a payment is essential. As a new member I can say that this app is very nice when compared to the functionality of some of the Big 4 or even global banks. Where it is lacking is in the customisation of alerts/notifications. It would be great if we could opt-in/customise notifications of inbound/outbound payments (all or over a certain amount) and choose how to be notified - either via App (Push), SMS or email. That is really the only ‘big tick’ that this app is missing and I’m hoping the developer team advise it’s on the horizon. Cheers ### 2/5 — Difficulties using app *2023-02-26, version 3.8.0* Every time I try to pay a new user it locks me out when I go ti my messages for the security code. Then I have to re-enter user details etc… every case in the last month has not worked and I have had to find another form of payment so app has been useless in that regard. Also, I continually get “something went wrong” messages when I log in with additional messaging to say to come back later. Very inconvenient and not helpful when payments need to be made at that time ### 1/5 — App always crashes *2023-02-23, version 3.8.0* App always crashes when I use my Face ID. And logs me out when I change apps to copy bank details which is frustrating and makes it hard to pay other people. ### 4/5 — Nicknames *2023-01-31, version 3.8.0* It feels really stupid that the ability to change the nickname that shows up when you look at profile or login. It’s such a simple feature that I’m sure you could throw a little money at for some tech bro to code in. ### 3/5 — Update *2022-11-05, version 3.7.0* Since updating the app it keeps freezing/ kicking me out and won’t work ### 1/5 — App never works *2022-07-24, version 3.5.1* Can never log in the app always says “something went wrong” doesn’t matter how many updates come through still never works ### 1/5 — Unreliable…. *2022-07-17, version 3.5.1* This app is so unreliable! Too many times I’ve needed access to my money but “your quick balances can’t be loaded right now” or I just get continuous errors when trying to log in. Have never had this many issues with another banking app. Do better NPBS! ### 1/5 — The update mobile phone number feature wont work *2022-07-07, version 3.5.1* I am traveling in scotland. i had to change to a different mobile services provider "EE" i had to get a new mobile number. i currently cant get authorisation codes because i cant update my mobile number. the developers still keep sending me instructions to go to the app, press profile and edit my number ...... if only it actually worked. ### 1/5 — Update mobile phone number feature - doesn’t work *2022-07-07, version 3.5.1* Hi ,I’m stuck in Scotland . Have been trying to update my mobile number so I can get authorisation codes. Can’t ring and talk to anyone. My Australian sim won’t work over here. Nobody from the bank will return my requests to call me back. Your app refuses to allow me to change my mobile number - it’s getting desperate It can’t be this hard ### 1/5 — No access to accounts *2022-06-20, version 3.5.1* App worked great up until recent update. App will not accept my 4 digit pass code. It decides at random “something went wrong try again later” Only way that I have found to fix the issue is to turn phone off and on again. I have been caught out multiple times with this issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Constant errors *2025-11-10, version 4.5.1* App was working fine up until the last few months. Now I am constantly bombarded with this error - “Something has gone wrong! Please try again later” ### 1/5 — Awful *2025-11-09, version 4.5.1* I’m changing banks with how disgraceful Newcastle permanent years website always down very hard to get through to customer service and when you do, they are rude Also a lot of information isn’t even available on the website so you have to ask them and they act stupid ### 1/5 — App not working *2025-10-24, version 4.5.1* App not working on mobile data since the apple update on Apple iPhones. So frustrating. ### 1/5 — App hardly works *2025-08-21, version 4.4.0* Most of the time it’s quicker to walk to an atm then wait for this app to load ### 1/5 — Leaving because of the app *2025-03-13, version 4.1.2* I’ve been with Newcastle permanent for yearssssss but the app so horrible and so glitchy and if you leave the app for a second you need to reload everything and restart, I’m sick of it so I’m changing banks with a better app. ### 1/5 — Trouble *2024-05-27, version 3.10.0* I have had nothing but problems with this bank wen it comes to logging in it blocks the hell out of me ### 1/5 — iPhone 6Plus *2024-05-09, version 3.10.0* I am unable to download the last compatible version of the app and unfortunately I can’t just go out and buy a new phone. What am I supposed to do? ### 1/5 — Notifications still don’t work *2024-02-15, version 3.10.0* Waited ages for push notifications, downloaded latest version set notifications on in app and in phone and nothing? ### 1/5 — Not working properly *2023-11-14, version 3.9.2* Hi I just tried signing into my account and when it finally signed in which was 2 hours later on mobile data I then tried to transfer some money from one of my accounts to another account but it didn’t transfer please help with this issue thank you ### 1/5 — Update this app *2023-04-24, version 3.8.0* Can you guys please update this app. It never works properly and can never sign in when I need to transfer money. Extremely painful. Fix this ## Most praised reviews (10 highest-rated) ### 5/5 — Great work on the app *2024-01-14, version 3.9.2* Keep up the great work you’re doing on the app. Looking forward to seeing push notifications become available soon. It would be awesome to have the ability to see your card number and dynamic CCV within the app so you can use your digital card whilst whilst waiting for the new card to arrive in the mail or if you’ve had to stop your card due to a disputed transaction and replace your card. It’s use is limited currently when you can only open an account digitally and use the card in person or Apple Pay. Most of my transactions are made online. Additionally it would be great to have in app messaging and authentication to your call centre initiated via the app like all of the Big 4. Lastly I’d love to see the ability to dispute a transaction by merely clicking on the transaction from within the app instead of going via the app to the NPBS website. ### 5/5 — Well written and works great *2022-11-27, version 3.7.1* It does everything you’d expect a banking app to do. Easy and intuitive to use. ### 5/5 — App *2022-05-22, version 3.5.0* Great building society,easy to use app fast and secure in all ways with prompt support and an established part of our town. ### 5/5 — Great app guys! *2022-05-12, version 3.5.0* Thanks for the great app. Much better than CBAs. Go team! ### 5/5 — Love the service :) *2022-04-21, version 3.4.0* Have only been with NPBS for a few weeks and already so glad to have moved over. The people are friendly and the service is spectacular. Thanks for having us! ### 5/5 — Good app but needs more room for DESCRIPTION *2022-04-03, version 3.4.0* App works well. But not enough characters in description and on iPad is only as big as on iPhone. Maybe I’m doing it wrong. ### 5/5 — Good app easy to use *2022-02-09, version 3.3.2* Great app great ### 5/5 — Such a great banking App! *2022-01-07, version 3.3.2* Amazing App! Easy to use and lots of features. ### 5/5 — Review *2021-12-26, version 3.3.2* Very user friendly! ### 5/5 — Transfer *2021-12-23, version 3.3.2* Easy and simple thank you Merry Christmas and Happy New Year --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*