# NPPD On the Go! — user reviews > 68 indexed App Store user reviews of NPPD On the Go! by Smart Energy Systems LLC, rated 4.50/5 from 3,590 ratings. - Source: https://appshunter.io/ios/app/nppd-on-the-go/id1480760596/reviews - App overview in markdown: https://appshunter.io/ios/app/nppd-on-the-go/id1480760596.md - Rating breakdown: 5★ 2,786 · 4★ 304 · 3★ 167 · 2★ 79 · 1★ 254 ## What do users think of NPPD On the Go!? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient bill payment - 💡 Helpful features (view usage, outages, etc.) **Cons** - 🐢 Slow app performance - 🐛 Login/password issues - 💰 Inconvenient fees for online payments **Commonly reported bugs** - App crashes when trying to enable Face ID - Unable to update account information **Most requested features** - Save payment method information - Add option to schedule future payments - Improve app speed and stability ## Newest reviews (16 of 68) ### 3/5 — Inconsistent usage data *2026-07-27* Some days the app shows time of use kWh and doesn’t on other days, only total usage. Since time of use is designed to benefit both the customer and the utility, usage data in a timely fashion is good for both. ### 3/5 — Review *2026-07-15, version 2.4* The app has changed and become a pain in the butt to submit a payment quickly. ### 2/5 — Finely painted junk *2026-04-28, version 2.3* This app is a piece of junk with a nice coat of paint. Every single time I opened it, despite having Face ID enabled AND choosing “trust this device”, I have to re-request a 2FA code. It doesn’t even save my name in the billing address when submitting a payment despite entering it every month. Absolute junk. ### 1/5 — App no longer opens *2025-12-20, version 1.15* It says the app has been updated, redirects me to the AppStore , I click open then repeat again. ### 1/5 — DOES NOT WORK *2025-12-18, version 1.15* Tried to log in it won’t let me. Why have an app if you can not use it. ### 1/5 — I go to use it doesn’t work *2025-12-17, version 1.15* Terrible ### 1/5 — Bad app design *2025-03-11, version 1.14* Good luck using you card or trying to switch when paying your bill. Better to just call and pay instead of them screwing you over on late payment fees when there app doesn’t work ### 1/5 — . Never remembers my info. *2025-03-10, version 1.14* Asks me every time I sign in for my password even though have set it up to remember me and Face ID a dozen times. And then it takes forever to load everything ### 1/5 — App rating *2024-12-28, version 1.13* Your app is to complicated, hard to use, and then we are charged a fee for using it! ### 1/5 — Dhauck *2024-11-22, version 1.13* The passwords that I have saved are wrong and you do not have anyway to change it on your sign in scree. I get frustrated every time I pay my bill ### 1/5 — Just wow *2024-11-15, version 1.13* It’s a horrible online bill paying system and app. ### 3/5 — It’s ok *2024-08-11* I love that I can pay my bill, viewing my bill, including requesting extensions on the app, but to earn the the full 5 stars, the app needs to be able save my card information. I hate having to enter my card number every time to pay my bill. I don’t mind having to pay the fee. I like my bills coming out right away instead of using my checking account/regular mail & having to wait a few days for it to clear. As much as I have to pay for my bill & the card fee, this app should be able to store my card number. ### 2/5 — Speed *2024-05-30, version 1.13* Wished the app was a lot faster ### 1/5 — Slow *2024-05-02, version 1.13* App slow to navigate. Takes forever to use.. ### 1/5 — App is terrible *2024-03-15, version 1.13* This is terrible, slow, glitchy and often won’t load. What’s the point of even having it? ### 1/5 — Decent *2024-01-16, version 1.13* Runs slow. I did experience plenty of issues but they seem to be working fine for now ## Most critical reviews (10 lowest-rated) ### 1/5 — Only because I have to. *2026-08-04, version 2.4* The app is garbage. Payment methods cannot be saved and must be entered. Every single time. Login is a nightmare. I use this app only because I absolutely have to. ### 1/5 — App *2026-07-09, version 2.4* My information never saves and payments are always not accepted ### 1/5 — Cost *2026-06-14, version 2.3* Please stop charting so much. I’m thankful for your workers and then risking their lives for us just to have electricity and I understand you have to pay them, but don’t forget about us. Have a great day. Thank you. ### 1/5 — Inaccessible To Many *2026-06-08, version 2.3* Only works on newer phones (5G or later). Out of the hundreds of people I know, only a handful can get the app on their phone. Many, including myself, will not use 5G phones. ### 1/5 — Terrible app *2026-04-12, version 2.3* Just like the rest of the company, this app is very unintuitive. ### 1/5 — Glitchy *2026-03-12, version 2.2* Ever since they updated the app it has been glitchy and won’t let me pay the bill through the app. It’s been an ongoing issue that has yet to be resolved ### 1/5 — Over updating *2026-02-26, version 2.2* Annoying I have to update every month when i go to pay my bill. ### 1/5 — Horrible. *2026-01-19, version 2.0* Since they updated the app and its nearly impossible to pay your bill. ### 1/5 — Antes me gustaba más *2025-12-30, version 2.0* Esta nueva actualización está más complicada la anterior era más cómoda y fácil esta no me gusta aparte de q. Se ve fea ### 1/5 — New version still not working *2025-12-21, version 1.15* I’ve been wholly unable to access the new app ever since it switched over. ## Most praised reviews (10 highest-rated) ### 5/5 — Fix App, can’t get into it! *2025-12-18, version 1.15* Cant get into your NPPD app to pay bill ### 5/5 — Good App, 90% site service *2025-08-05* Enjoying the capability of the app to immediately pay the bill, debited directly from my checking account. ### 5/5 — App functionality *2024-08-11* The app is very slow as far as loading. It could be cleaned up and graphics flatten to speed up the functionality of the app. Not very easy to pay from an outside source. Apple Pay would be a great addition. Stop charging for paying online that is the way of the future to get you your money faster. Don’t charge people for being efficient. ### 5/5 — Review *2024-04-22* Easy to use , quick clear access. ### 5/5 — Making payment *2023-09-20, version 1.11* I’m not sure why my debit card cannot be saved. I have to enter that every time plus then I have to re-enter my address when I’m already in my account that is such a waste of time I would think with the technology now days that could corrected.Thanks ### 5/5 — Review *2023-07-07* Great app very helpful and easy to use. Only complaint I have is the length of time it takes between logging in and ACTUALLY being able to look up my information takes a really long time to load!!! ### 5/5 — Not working *2023-05-21, version 1.10* I’ve used the app for years since it was released but now when I try to login to pay my bill it says the username or password is incorrect. And even when I manually type them in I get the same message. Finger print does the same thing. I’ve deleted and reinstalled but no change. I went in after a Google search and through the website to login and that worked. Guess I’ll have to do that every month. ### 5/5 — Ugg *2023-03-29* I always pay online but it says enter state and city I do and keep saying enter it so I always have to go back out of the websit and re enter everything ### 5/5 — Frustration *2023-03-06* It is a struggle to navigate the website. Everytime I try to pay my bill on line using my account number it tells me the information cannot be validated. Not a great experience ### 5/5 — Convenient but slow *2022-08-01* This app is very convenient to use, but I find it to be very slow and sometimes crash before I am able to pay my bill. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*