# NPS by Protean eGov

> Official app for managing NPS and APY accounts, including contributions and goal tracking. (iPhone/iPad app by Protean eGov Technologies Ltd.)

- Source: https://appshunter.io/ios/app/nps-by-protean-egov/id1095960980 (this page in markdown: same URL + `.md`)
- Developer: [Protean eGov Technologies Ltd](https://appshunter.io/developer/1095960979)
- Category: Finance, Business
- Price: Free
- Rating: 3.00/5 from 6 App Store ratings · 32 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 142 MB
- Languages: American English
- Released: 2016-04-02
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nps-by-protean-egov/id1095960980/reviews.md

## What is NPS by Protean eGov?

This is the official app for the National Pension System (NPS) and Atal Pension Yojana (APY),powered by Protean.

All NPS & APY, now in one app - you can access your NPS and APY account from your phone at any time and from any location.

Subscribers can access the app using the same User ID (Permanent Retirement Account Number - PRAN) along with the Password used for the Central Record-Keeping Agency (CRA) website. The App will provide you a user-friendly interface to browse through your account details and empowers you to instantly sign-up, set financial goals, track progress, update personal information & much more.

Maximize your NPS benefits through seamless retirement pension planning and tax saving with the NPS by Protean App.

The App gives better user experience and provides additional functionality such as:
• Instant & secure sign-up
• Activation of Tier II account
• Easily transfer funds from Tier II to Tier I account
• Seamlessly update your personal details & bank information
• Secure & stress-free biometric and M-PIN log-in
• Define financial goals & track progress
• Fast track your goal by adding funds instantly
• View current holdings
• Download transaction statement
• Download e-PRAN
• Choice of asset allocation
• Select preferred pension fund managers
• Contribute to the Tier I & Tier II account
• View recent contributions
• Initiate Tier II withdrawal
• Raise Inquiry or Grievance

Explore further information on NPS at: https://www.proteantech.in/services/nationalpension-scheme

Discover more about APY here: https://www.proteantech.in/services/atal-pension-yojana

Stay informed with our latest blog posts: https://www.proteantech.in/insights

## Key features

- Instant and secure sign-up
- Tier II account activation and fund transfer
- Personal and bank information updates
- Biometric and M-PIN login
- Financial goal setting and tracking
- View holdings and download statements
- Contribute to Tier I & II accounts

## Recent user reviews (10 of 32)

All indexed reviews: https://appshunter.io/ios/app/nps-by-protean-egov/id1095960980/reviews.md

### 1/5 — Application Experience

*2026-05-17*

The NPS application has become extremely inconvenient to use. Whenever the application is opened, it does not accept the existing password, forcing users to generate a new password every single time just to log in. This is merely wasting investors’ valuable time and creating unnecessary frustration.

Kindly resolve this issue on a very high priority basis and ensure a smooth and hassle-free login experience for users.

**Developer response:** Hi Dipharsh, Sorry for the inconvenience. Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php. We'll look into it right away.

### 1/5 — Unable to login

*2026-03-14*

I am using same mobile since last couple of years and used this app few times during the period… But now it keep showing error new device and keep on asking birth date and OTP, I did it like 20 times but it shows same dialog, trying to use new device.

Also App Support doesn’t exist.

**Developer response:** Hi IamN200, Sorry for the inconvenience. Please email your PRAN and contact details to mynpsassist@proteantech.in or log a grievance here: https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. We'll look into it right away.

### 1/5 — Pathetic app

*2026-03-03*

Even though the amount was deducted from my account, the payment gateway was still processing the payment. From last 4-5 times, I am even not getting payment transaction completion confirmation in the app as the app gets crash and ask to re-login as soon as payment was getting completed. Earlier that was not the case as post payment, I was able to download/get the transaction copy pdf. Either improve your service or else completly close it and dont make fool of innocent people who are investing their hard earned money for future.

**Developer response:** Hi Kedar02, we're sorry for any inconvenience you've experienced. Please email us at mynpsassist@proteantech.in with your PRAN and contact details, or log a grievance here: https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

### 2/5 — Issues

*2026-02-01*

When app put to background and accessed again it is going total blackout screen and after that getting closed instantly automatically. Not showing running in background also. Seems some glitches.

**Developer response:** Hi! We sincerely apologize for the disappointing experience you've had! Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.

### 1/5 — Need more prof app

*2026-01-23*

Try to withdraw in t2 u know the true color, acct not verified, try to verify, to get sms, app cannot switch, now start from beginning, when start again it crashes, if it comes back you get exceeded limit - last 5 days same story, also you Cant take screen shot in the name of security, cant switch one app to note the investment, always crashing, it continues to be slow mostly, new version unstable…product owner and dev team way to go, the rating is 2.6 you can try to go further down to 2.0…and -1.0..

**Developer response:** Hi there, we sincerely apologize for the technical issues you're experiencing. Please try clearing cache, ensure app is updated to the latest version and your device is updated to the latest version. If issues persist, please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.

### 1/5 — Language selection issue

*2026-01-20*

Every time I open the app, I have to select the language again, which is inconvenient. The language should be selected only once during the first use. If users want to change the language later, they should be able to do it themselves through the Settings option. This will improve the user experience.

**Developer response:** Hi there! We understand your frustration with having to select the language repeatedly. This is indeed inconvenient and we appreciate your feedback about improving the user experience. We have noted your suggestion about saving language preferences and making it accessible through Settings. We will share this with our development team for consideration in future updates. Thank you for helping us improve the app.

### 1/5 — Lacks basic engineering sense

*2025-12-17*

Third class app , lacks basic engineering sense. Asking to write age for nominee and asking to write dob and later gives error saying age and dob dont match.. cant you guys calculate yourself?

To submit nomination mobile and email otps are triggered. When i switched to email the app state refreshed and  i had start nomination process again but i am not able to submit new request as existing request is pending. Shameful engineering team

**Developer response:** Hi, we sincerely apologize for the technical issues you experienced with the nomination process. To assist you better, please submit your query at https://www.npscra.proteantech.in/Log-your-grievance.php. Rest assured, our team will address your concern promptly!

### 2/5 — Innovative presentation missing

*2025-11-29*

Actually, the app only shows XIRR. Since all the data is already available, it would be more helpful if the app also showed charts and graph type information for capital invested, appreciation, total amount, and similar insights. It would also be useful to compare the portfolio with Nifty and other indices.

Basic data can be maintained in Excel by any user, but an app should provide additional insights in a smart and innovative way. Only then does it feel worth downloading.

Your website also doesn’t offer these features. I hope you will take this feedback positively.
Thank you

**Developer response:** Hi. Thank you for your valuable feedback. We have forwarded your suggestions regarding features like charts, graphs, portfolio comparison with indices, and enhanced data visualization to our app development team for review. We are continuously working on enhancing our services and appreciate your input for future updates.

### 2/5 — User Cannot See Units

*2025-11-07*

As far as app is updated, the user Cannot see his Units in his account. He only can see Total amount with returns. If you want to see investment amount you need to download statement, where also you cannot see how much Units you’re having. The returns are solely depends on the units but unique thing is you cannot see units in app

**Developer response:** Hi! We understand your concern about not being able to view units in the app. This is valuable feedback for our development team. Currently, you can check your units by logging into the NPS CRA web portal using your PRAN and password, where detailed unit information is available in the Holdings section. We're constantly working to improve the app experience and will consider adding this feature in future updates.

### 2/5 — Issue with app

*2025-10-25*

Keep getting error message that I have logged in another device. When click to proceed it is asking me to enter the OTP but no OTP is received. Working fine when logged in thru browser. Please fix.

**Developer response:** Hi, we apologize for the disappointing experience you've had. Could you please provide more details about the issue at https://www.npscra.proteantech.in/Log-your-grievance.php? Rest assured, our team will address your concern promptly!

## Frequently asked questions about NPS by Protean eGov

### What is NPS by Protean eGov?

NPS by Protean eGov is the official mobile application for managing your National Pension System (NPS) and Atal Pension Yojana (APY) accounts. It allows subscribers to access account details, make contributions, update personal information, and track financial goals.

### Is NPS by Protean eGov secure?

Yes, the app offers secure login options including biometric and M-PIN. It also provides instant and secure sign-up for new users, ensuring the safety of your financial information.

### Can I contribute to my pension accounts through NPS by Protean eGov?

Yes, you can easily contribute to both your Tier I and Tier II accounts directly through the app. It also allows you to fast-track your goals by adding funds instantly.

### What personal information can I update using NPS by Protean eGov?

You can seamlessly update your personal details and bank information through the app. This ensures your account information is always current and accurate.

### Does NPS by Protean eGov offer retirement planning tools?

The app empowers you to set financial goals and track your progress towards them. This feature helps in maximizing your NPS benefits through effective retirement pension planning.

### What devices support NPS by Protean eGov?

NPS by Protean eGov is available for iPhone, iPad, and iPod devices. It is designed to provide a user-friendly experience across these Apple platforms.

### How often is NPS by Protean eGov updated?

The app was last updated on February 24, 2026, to version 18.0.00. This indicates regular updates are provided to enhance functionality and security.

### What is the user rating for NPS by Protean eGov?

NPS by Protean eGov has a user rating of 2.6 stars from 5 ratings. This suggests that while the app offers core functionalities, there may be areas for improvement based on user feedback.

## Version history (last 5 releases)

### 18.0.06 — 2026-05-21

- SOT on email and conditions withdrawal new regulations changes.
- PRAN search

### 18.0.05 — 2026-04-07

- Added the NPS/UPS section
- Added the product name under Grievance

### 18.0.00 — 2026-02-24

- Exit withdrawal for SA/PE type for UOS and CORP PRANs (along with Self auth Option for ENPS subscribers)
-- MSF contribution in Tier‑2  ( Only for UOS and CORP PRAN)
-- Hybrid Scheme setup selection option for UOS PRAN 
-- Bank Verification flagging 
- Bug Fixes

### 17.0.05 — 2025-11-26

-Bug Fixes
- Added Deferred withdrawal

### 17.0.03 — 2025-10-08

- Bug Fixes

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## More apps by Protean eGov Technologies Ltd

- [iKAR by ITD - e-Tax & Refunds](https://appshunter.io/ios/app/ikar-by-itd-e-tax-and-refunds/id1348201377)
- [NSDL e-Governance](https://appshunter.io/ios/app/nsdl-e-governance/id1434961858)

All apps by Protean eGov Technologies Ltd: https://appshunter.io/developer/1095960979

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*