# NPSLab: Customer Feedback App — NPS, CSAT & survey maker

> NPS, CSAT & survey maker (iPhone/iPad app by CONECTALAB TECNOLOGIA APLICADA LTDA.)

- Source: https://appshunter.io/ios/app/npslab-customer-feedback-app/id6784719181 (this page in markdown: same URL + `.md`)
- Developer: [CONECTALAB TECNOLOGIA APLICADA LTDA](https://appshunter.io/developer/6781900026)
- Category: Business, Utilities
- Price: Free with in-app purchases
- Age rating: 4+
- Requires: iOS 16.4 · 62 MB
- Languages: American English, French (France), German (Germany), Italian, European Portuguese, European Spanish
- Released: 2026-07-09
- Data updated: 2026-08-28
- User reviews in markdown: https://appshunter.io/ios/app/npslab-customer-feedback-app/id6784719181/reviews.md

## What is NPSLab?

Your customers are telling you something. NPSLab makes sure you hear it — in real time, on any device, even offline.

NPSLab is a customer feedback app for NPS, CSAT, and CES surveys, built mobile-first for teams that collect feedback where the customer is: at the counter, at the door, at the event.

Why teams choose NPSLab:
• Every response visible — read each answer in full, no paywall
• Transparent pricing — plans by number of stores, no surprises
• Works offline — the kiosk keeps collecting and syncs when back online
• A complete app — create, manage, and analyze from your phone

What you can do:
• Collect in-store responses in kiosk or operator mode
• Scan survey QR codes for quick responses
• Watch your NPS in real time: promoters, passives, and detractors
• Compare scores by store or location
• Get detractor alerts and act fast
• Manage surveys, responses, contacts, and your team on the go

Built for retail, restaurants, clinics, gyms, hotels, schools, events, and any business that listens to customers and acts quickly.

Download NPSLab and turn feedback into action today.

Terms of Use (Apple Standard EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| NPSLab 10 stores | $49.90 | per month |
| NPSLab 2 stores | $9.90 | per month |
| NPSLab 1 store | $4.90 | per month |
| NPSLab 5 stores | $24.90 | per month |
| NPSLab 7 stores | $34.90 | per month |
| NPSLab 2 stores annual | $79.90 | per year |
| NPSLab 1 store annual | $39.90 | per year |
| NPSLab 10 stores annual | $399.99 | per year |
| NPSLab 5 stores annual | $199.99 | per year |
| NPSLab 7 stores annual | $279.99 | per year |



## Version history (last 5 releases)

### 1.2.3 — 2026-08-25

What's new in 1.2.3: subscriptions and free trials are now verified before onboarding is completed. We also improved pending purchase confirmation and free-trial detection on Google Play.

### 1.2.2 — 2026-08-12

What's new in 1.2.2: subscription management links now open the installed NPSLab app when possible, with direct App Store or Google Play access as a fallback. We also improved stability.

### 1.2.1 — 2026-07-28

What's new in 1.2.1: a new in-app support center, clearer contact details in responses, corrected dashboard comparisons, and more readable survey fields—including phone input in kiosk mode. We also improved security and stability.

### 1.2.0 — 2026-07-25

What's new in 1.2.0: invite codes, organization management and store-level permissions, store ownership transfers, richer response views and filters, access-aware alerts, and secure kiosk maintenance controls.

### 1.0.11 — 2026-07-22

What's new in 1.0.11: the paywall now validates the App Store currency before showing a price and asks you to review again if the price or terms change.

## Apps similar to NPSLab

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [HYOUKA: AI Survey Kiosk](https://appshunter.io/ios/app/hyouka-ai-survey-kiosk/id6446217960) | — | Free | Business |
| [Mobile Forms & Builder inBook](https://appshunter.io/ios/app/mobile-forms-and-builder-inbook/id1228266002) | 5.0 (10) | Free | Business |
| [SimplyBook.me admin](https://appshunter.io/ios/app/simplybookme-admin/id1498910745) | 4.1 (128) | Free | Business |
| [Zonka Feedback-Surveys, Kiosk](https://appshunter.io/ios/app/zonka-feedback-surveys-kiosk/id893136883) | 5.0 (1) | Free | Business |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*