# NRMA Insurance — Your insurance, anywhere

> Mobile insurance management, claims, quotes, and rewards program. (iPhone/iPad app by INSURANCE AUSTRALIA GROUP LIMITED.)

- Source: https://appshunter.io/ios/app/nrma-insurance/id667318376 (this page in markdown: same URL + `.md`)
- Developer: [INSURANCE AUSTRALIA GROUP LIMITED](https://appshunter.io/developer/376581742)
- Category: Finance, Productivity
- Price: Free
- Rating: 3.90/5 from 11 App Store ratings · 125 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 132 MB
- Languages: American English
- Released: 2013-08-05
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/nrma-insurance/id667318376/reviews.md

## What is NRMA Insurance?

Manage your insurance on the go
The NRMA Insurance app helps put you in control, where you can easily manage your policies and start and track claims. Plus, if eligible you can join Help Hub – NRMA Insurance’s rewards program – to get access to available benefits and offers.

What you can do with our app:
 • Get an insurance quote
 • Make payments
 • View policy documents
 • Make and track insurance claims
 • Join the NRMA Insurance rewards program, Help Hub* (if eligible).

Join Help Hub and you can:
 • Get access to available offers and discounts
 • Participate in Safety Challenges which we have from time to time
 • Subscribe to Weather Alerts to get notified of large hail events in your chosen location
 • Enable Safer Journeys to track your driving trips and identify key events to help you understand and improve your driving habits

Eligibility to join Help Hub is subject to the NRMA Insurance Online Terms of Use at https://www.nrma.com.au/terms

## Key features

- Manage insurance policies
- Get insurance quotes
- Make and track claims
- View policy documents
- Access rewards program
- Receive weather alerts
- Track driving habits

## Recent user reviews (10 of 125)

All indexed reviews: https://appshunter.io/ios/app/nrma-insurance/id667318376/reviews.md

### 3/5 — Constant log in/account issues

*2026-06-22*

I love the convenience of having an app, when it actually works. I keep getting put in a log in loop error where it sends me to the website to log in via that, successfully verifies with 2 factor but then gives me a “something went wrong, try again later or contact us” message when it tries to go back to the app. I’ve tried just logging in on the website without going via the app and the same issue occurs. Could you fix this, I don’t want to have to call to get a solution, I just want the app to work!

**Developer response:** Hi, thanks for your detailed feedback and we’re really sorry to hear about the login issues you’ve been experiencing. We understand how frustrating it is, especially when you’re just trying to access your account quickly.
We’d like to help get this sorted. Please feel free to reach out to us via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger with a few more details so we can investigate further and work towards a fix. We really appreciate you flagging this as it helps us continue improving the app. ~ Cindy

### 5/5 — Still an insurance company, but a good one!

*2026-06-06*

Look, we all know insurance companies are like banks. They pretend they’re only here for us but their sole purpose is to generate profits. Fair enough. Still, NRMA are pretty good to deal with. If you have to give someone your money, it’s best to give it to someone you stand a chance with of getting it back when you need it! That’s NRMA

### 2/5 — Chat function not optimised for mobile

*2026-05-14, version 11.0.0*

When attempting to use chat functionality, user is
Unable to
Navigate within the app to search for policy info. If navigating to search for
Required information then going back to chat you have lost your current session /
Discussion with the consultant.

### 1/5 — Stop promoting me to review

*2026-05-14, version 11.0.0*

As above

### 3/5 — Claim history cant be found

*2026-05-10, version 11.0.0*

I was emailed informing me that I can see my claims history in my policy section. I’ve looked everywhere and it’s not there

### 1/5 — Disappointed

*2026-04-30, version 10.9.0*

I have been a happy member for a very long time - but I have an apple 8 (as need the button on it) and can not update to IOS 17. All other apps work, I do not need extra abilities above the previous app version. 
So now I can not be aware of the due date for policies let alone pay them from my phone.
NRMA “help” and provide a simple app without excessive bells & whistles for those of the NRMA community who are low tech and do not embrace change - please.

### 1/5 — Update policy

*2026-04-29, version 11.0.0*

Every time I tried to update my policy there was an error

### 1/5 — App update

*2026-04-28, version 11.0.0*

You would think that as we pay so much to stay insured NRMA would appreciate the fact not all of us can update our hardware and older versions of devices to receive updates too.

### 5/5 — New updated App

*2026-04-14*

Not happy at all as I now cannot view anything on my mobile as of the new app update. I try to update but not happening. As I have iPhone 8plus guess it dosent work. I have been with NRMA many many years I’m now so disappointed. 😡😡😡

### 5/5 — Caravan insurance

*2026-04-11, version 11.0.0*

Sev was excellent to deal with. I had a revised  price on my policy and the revised lay up cover saved me $399. The call was completed within 10 minutes

## Frequently asked questions about NRMA Insurance

### What can I do with the NRMA Insurance app?

The app allows you to manage your insurance policies, get quotes, make payments, view policy documents, and start or track insurance claims. You can also join the NRMA Insurance rewards program, Help Hub, if eligible, to access benefits and offers.

### What are the benefits of joining the Help Hub rewards program?

If eligible, joining Help Hub provides access to exclusive offers and discounts. You can also participate in Safety Challenges, subscribe to Weather Alerts for hail events, and enable Safer Journeys to track and improve your driving habits.

### Is the NRMA Insurance app free to use?

Yes, the NRMA Insurance app is free to download and use. The description does not mention any costs associated with using the app itself or its core features.

### What information do I need to get an insurance quote?

While the description doesn't detail the exact information required for a quote, typically you would need details about the asset you wish to insure (e.g., vehicle make/model, home address) and your personal information.

### How do I track an insurance claim through the app?

The app allows you to make and track insurance claims. Once a claim is initiated, you should be able to view its status and any updates directly within the app's claims section.

## Version history (last 5 releases)

### 11.4.0 — 2026-08-11

This release includes minor bug fixes and enhancements to improve your overall app experience.

### 11.3.2 — 2026-07-30

This release includes minor bug fixes and enhancements to improve your overall app experience.

### 11.3.1 — 2026-07-22

This release includes minor bug fixes and enhancements to improve your overall app experience.

### 11.3.0 — 2026-07-13

A fresh look, the same trusted support. We’ve updated your dashboard to help you get more from your insurance experience.

### 11.2.1 — 2026-06-21

This release includes minor bug fixes and enhancements to improve your overall app experience.

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All apps by INSURANCE AUSTRALIA GROUP LIMITED: https://appshunter.io/developer/376581742

## Related topics

[nrma insurance](https://appshunter.io/ios/topics/nrma-insurance) · [nrma](https://appshunter.io/ios/topics/nrma) · [smart nrna](https://appshunter.io/ios/topics/smart-nrna)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*