# NRMA Insurance — user reviews > 125 indexed App Store user reviews of NRMA Insurance by INSURANCE AUSTRALIA GROUP LIMITED, rated 3.90/5 from 11 ratings. - Source: https://appshunter.io/ios/app/nrma-insurance/id667318376/reviews - App overview in markdown: https://appshunter.io/ios/app/nrma-insurance/id667318376.md - Rating breakdown: 5★ 8 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (14 of 125) ### 3/5 — Constant log in/account issues *2026-06-22* I love the convenience of having an app, when it actually works. I keep getting put in a log in loop error where it sends me to the website to log in via that, successfully verifies with 2 factor but then gives me a “something went wrong, try again later or contact us” message when it tries to go back to the app. I’ve tried just logging in on the website without going via the app and the same issue occurs. Could you fix this, I don’t want to have to call to get a solution, I just want the app to work! **Developer response:** Hi, thanks for your detailed feedback and we’re really sorry to hear about the login issues you’ve been experiencing. We understand how frustrating it is, especially when you’re just trying to access your account quickly. We’d like to help get this sorted. Please feel free to reach out to us via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger with a few more details so we can investigate further and work towards a fix. We really appreciate you flagging this as it helps us continue improving the app. ~ Cindy ### 2/5 — Chat function not optimised for mobile *2026-05-14, version 11.0.0* When attempting to use chat functionality, user is Unable to Navigate within the app to search for policy info. If navigating to search for Required information then going back to chat you have lost your current session / Discussion with the consultant. ### 3/5 — Claim history cant be found *2026-05-10, version 11.0.0* I was emailed informing me that I can see my claims history in my policy section. I’ve looked everywhere and it’s not there ### 4/5 — Trish *2026-04-09, version 10.10.0* I have asked on many occasions to time to have my full contact sent to me by mail ### 3/5 — Average and getting worse *2026-03-17, version 10.10.0* As NRMA’s service continues to degrade so does it app. Slow, too many authentications and then it doesn’t provide the functionality it should. Sad ! ### 2/5 — Poor app *2026-03-04, version 10.9.0* Not able to change my address or confirm PIN ### 2/5 — Old app *2026-01-23, version 10.8.1* My app stopped working. Is it still current? ### 2/5 — Buggy, needs proper testing before release *2026-01-19, version 10.8.1* Can’t access my green slip policy. Your web page redirected me to “former online portal” that’s not even working. Getting error: {"title":"Internal Server Error","status":500,"detail":"Contact Customer support"}. Does anyone test these web pages before putting them online? ### 2/5 — Why bother *2026-01-12, version 10.8.1* App now requires you to log in each time to access it. Might as well just use the website and save having it in the phone ### 1/5 — Thieves and liars. *2025-12-14, version 10.7.0* NRMA: thieves, liars. ‘A help company’? Remember Eugowra? Policies are the most expensive on the market - look for yourself. ### 2/5 — Renewal *2025-12-13, version 10.7.0* What happened to BPay options ? ### 2/5 — Poor app *2025-11-08, version 10.6.1* Very glitchy app with no ability to change details on it ### 1/5 — Terrible *2025-10-02, version 10.5.0* This app is broken and does not work ### 2/5 — App problems *2025-10-01, version 10.5.0* The app is very temperamental and you need to log in several times also my number for an sms is not what is on my records so I have to verify by email. Please fix it ## Most critical reviews (10 lowest-rated) ### 1/5 — Stop promoting me to review *2026-05-14, version 11.0.0* As above ### 1/5 — Disappointed *2026-04-30, version 10.9.0* I have been a happy member for a very long time - but I have an apple 8 (as need the button on it) and can not update to IOS 17. All other apps work, I do not need extra abilities above the previous app version. So now I can not be aware of the due date for policies let alone pay them from my phone. NRMA “help” and provide a simple app without excessive bells & whistles for those of the NRMA community who are low tech and do not embrace change - please. ### 1/5 — Update policy *2026-04-29, version 11.0.0* Every time I tried to update my policy there was an error ### 1/5 — App update *2026-04-28, version 11.0.0* You would think that as we pay so much to stay insured NRMA would appreciate the fact not all of us can update our hardware and older versions of devices to receive updates too. ### 1/5 — Certificate of currency *2026-04-01, version 10.10.0* Certificate of currency not available with a reasonable amount of time after payment ### 1/5 — Claim *2026-03-31, version 10.10.0* I will never ever get NRMA insurance and will tell people not to get one ### 1/5 — Rip off *2026-02-26, version 10.9.0* Not happy that the cost of insuring a $31,000 car costs $3,500 year to insure - with a $900 excess!!! Disgraceful after being with the NRMA for 40 years. ### 1/5 — Broken *2026-01-25, version 10.8.1* Completely non-functional. No way to log in. You enter your details, it sends you an email code, you enter the code, then nothing. Repeat. ### 1/5 — Never seems to work properly *2026-01-19, version 10.8.1* It doesn’t matter what I try and do this app doesn’t seem to do it. I try to look at documents that won’t open, I request things that never arrive. Needs a lot of work, ### 1/5 — Prices are an outrage *2025-12-17, version 10.8.1* Building and contents insurance. ## Most praised reviews (10 highest-rated) ### 5/5 — Still an insurance company, but a good one! *2026-06-06* Look, we all know insurance companies are like banks. They pretend they’re only here for us but their sole purpose is to generate profits. Fair enough. Still, NRMA are pretty good to deal with. If you have to give someone your money, it’s best to give it to someone you stand a chance with of getting it back when you need it! That’s NRMA ### 5/5 — New updated App *2026-04-14* Not happy at all as I now cannot view anything on my mobile as of the new app update. I try to update but not happening. As I have iPhone 8plus guess it dosent work. I have been with NRMA many many years I’m now so disappointed. 😡😡😡 ### 5/5 — Caravan insurance *2026-04-11, version 11.0.0* Sev was excellent to deal with. I had a revised price on my policy and the revised lay up cover saved me $399. The call was completed within 10 minutes ### 5/5 — Insure cancellation *2026-04-02, version 10.10.0* Excellent service ### 5/5 — Mr Andrew McKeown *2026-03-25, version 10.10.0* Excellent help on the phone. Agent reduced the cost by $400. The cost of living at the moment is crazy, so every little bit of savings helps. ### 5/5 — No fuss no bother *2026-01-30, version 10.8.1* Changed insurers after 19 years happy as . ### 5/5 — Well done *2025-07-02, version 10.2.0* John was very helpful, answering all of my questions and easing my mind. ### 5/5 — Easy to use *2025-05-15, version 10.0.0* I have recently changed to paperless and thought I would struggle but it’s very easy to use and I love it ### 5/5 — Satisfied Customer *2024-12-14* Although I’ve been with NRMA for many years, I’m impressed with the mobile app, because it provides convenience of organising your insurance on your mobile. It has almost all the features that you’ll find on the web version plus its very easy to use and fantastic for comparing insurance premiums when you’re buying a car, which is an important factor to take into consideration. ### 5/5 — Excellent insurance company *2024-10-01, version 9.5.1* Excellent company --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*