# NS&I — user reviews > 68 indexed App Store user reviews of NS&I by NS&I, rated 1.66/5 from 188 ratings. - Source: https://appshunter.io/ios/app/ns-and-i/id1465077416/reviews - App overview in markdown: https://appshunter.io/ios/app/ns-and-i/id1465077416.md ## Is NS&I safe? NS&I does not appear safe based on available data. The AppsHunter Safety Score for NS&I is 37 out of 100. This assessment is based on 188 user ratings, with an App Store average of 1.7 out of 5. ## Is NS&I legit? NS&I appears to be a legitimate app. The AppsHunter Legitimacy Score for NS&I is 88 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (16 of 68) ### 2/5 — Bad app *2026-09-29, version 5.0.8* I’ve just removed the app from my phone for the second time to reinstall it. It’s telling me there is no Internet connection, but I have Wi-Fi and data and this is not the first time this has happened. It doesn’t remember your details for very Low, going through the absolute torturous addition of all the details they want they all have to come from different places just makes this app awful. ### 1/5 — App should be removed from iStore *2026-09-28, version 5.0.8* This application no longer allows you to login. It asks you to confirm the number to call you upon , and then goes into an error mode. Seems I’m not alone with this error. ### 1/5 — Does nothing *2026-09-28, version 5.0.8* Bring on the waste of time cut and paste reply from the dev. ### 1/5 — Can’t log in *2026-09-28, version 5.0.8* Unable to log in for over a year this is ridiculous. Tried their customer service but they couldn’t help either. ### 1/5 — App has been broken for months *2026-09-26, version 5.0.8* “Something went wrong” error message after logging in for months now. It says there’s a technical issue and to try again later, but always the same. I can see many other users have reported this issue already so why aren’t they fixing it?! Why do all the responses to these reviews say to email or call them rather than acknowledging the issue and resolving to fix it? It’s unbelievable that the app has been broken for this long without this being addressed ### 1/5 — I can’t sign in at all *2026-09-22, version 5.0.8* I get to the page where I need to request a 6-digit pin to my phone number and the continue/add phone number buttons just disappear as soon as the page loads. There’s no way to select my number and proceed. Complete failure of app development. ### 1/5 — Poor *2026-09-22, version 5.0.8* Impossible to login. Bug which won’t allow me to send validation code to my mobile. Cant remember being able to login via the app easily. ### 1/5 — Worst app ever *2026-09-18, version 5.0.8* Just got lost for hours in an endless loop of password, code sent to mobile, pin and never access your account even though you’ve already set up face recognition access. This app really is useless if it wasn’t government owned they’d be out of business. ### 1/5 — Rubbish - can’t log in *2026-09-16, version 5.0.8* Installed app - the button that says “ continue “ to verify your phone number disappears after a millisecond so you can’t click it to confirm - this should be withdrawn for the sites - my wife has the same problem with a different model iPhone so it’s not my phone ### 1/5 — Not a great advert for UKplc *2026-09-11, version 5.0.8* Terrible app. Takes several attempts to change pin and multiple phone calls only to say that you can’t cash in on the app. Had to go through the same rigmarole online. ### 1/5 — No longer works *2026-09-08, version 5.0.8* Can’t get into my account for weeks now. Pin creation not working and the suggestion to create one with sequential numbers is hardly secure! ### 1/5 — Poor functionality *2026-09-08, version 5.0.8* Very limited app. Hardly worth having ### 1/5 — Where is my money *2026-09-07, version 5.0.8* Tried for over a month to withdraw matured 12 month bond. Told to reset password then told I’ve been logged out. This has happened several times. Now I’m told I’m locked out. Money is so safe with NS&I even owner never sees it again ### 1/5 — Continue button hidden *2026-09-05, version 5.0.8* Trying to login, asks for phone number selection but CONTINUE button hidden under keyboard, no way to access and therefore no way to login! Absolutely pathetic! ### 1/5 — Terrible *2026-09-03, version 5.0.8* Trying to login, it’s asking me to create a pin. Tried numerous combinations but all rejected stating doesn’t follow rules (although it fulfils criteria according to their pin rules). So unable to create account. Disappointing for such a huge organisation. Maybe they need to invest a little in digital infrastructure ### 1/5 — Terrible App *2026-09-02, version 5.0.8* App doesn’t work. Keeps kicking me out and requiring reset pin to login which then kicks out again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-10-16, version 5.0.8* Trying to get into this app for 2 weeks, message says they have a problem. Head office said there is a problem we are trying to fix. 2 weeks!!!!! ### 1/5 — Will not load *2026-10-15, version 5.0.8* Keeps telling me ’bad connection’ and refuses to load. ### 1/5 — Can’t even login *2026-10-12, version 5.0.8* The bit where you have to send a code to your phone to login, I presume there’s a submit button under the keyboard, but you can’t press it or scroll to it ### 1/5 — Can't get past log on *2026-10-11, version 5.0.8* Downloaded app, entered personal details, but when it gets to the phone part where you choose a number to receive a code, it brings up the keyboard and covers the buttons to continue and you can't move forward. Scrolling doesn't bring the buttons above the keyboard. This means I can't logon. I've deleted the app and tried multiple times but it doesn't work. ### 1/5 — Dreadful app *2026-10-09, version 5.0.8* Asks to text my mobile number but then the confirmation button disappears and you’re just stuck on the screen. You’d think NS&I would actually invest some money in a decent app… ### 1/5 — Rubbish *2026-10-04, version 5.0.8* Rubbish ### 1/5 — Doesn’t work *2026-10-04, version 5.0.8* Haven’t been able to log in for a month, so it’s useless. ### 1/5 — Has never worked *2026-10-03, version 5.0.8* The app is simple to set up but has never worked for me. Once I’ve logged in I always get a ‘Something went wrong’ error saying there’s a ‘technical issue’. I can’t see my accounts so it’s effectively useless. ### 1/5 — Needs modernising *2026-09-30, version 5.0.8* Where’s the option to cash out in the app? Instead users are forced to go to the website, then on a phone call to enter a code, which is cumbersome. The app should offer the same functionality, features and services as the website. No doubt the app has too many managers and processes that make pushing out app features a 6-month+ task. ### 1/5 — App not working *2026-09-30, version 5.0.8* App simply won’t even reach the login page without an error message. Please fix the app!! ## Most praised reviews (10 highest-rated) ### 5/5 — Spot on *2026-09-15, version 5.0.8* I just found the app. Very easy to register and sign in. Exactly what I needed. ### 5/5 — Better but not the best *2025-12-02* Seems very smooth, loading of the balances takes a lot of time. Look and feel seems better, more intuitive ### 5/5 — Upgraded version of old app *2025-11-13* The design is different and app feels like an upgraded version of old app . We can create a new pin or even reset the pin after pin locked that’s an new feature and landscape works ok ### 4/5 — Basics - sort off *2026-09-06, version 5.0.8* Continues to just about / barely / of a fashion provide the most basic feature set imaginable. Somebody give this dev team some budget pls. ### 4/5 — Can’t login *2026-09-03, version 5.0.8* Not possible to use as the virtual keyboard overwrites the phone 2FA continue button and you can’t scroll down past it. Could be as I use a password store for my authentic details. ### 4/5 — Name change *2025-12-10* Good investment and everything but I changing your name is the hardest thing possible it wouldn’t let me change just my first name as I did the short hand not knowing it wouldn’t let me sign in as it was ever so slightly different. Spent a few days phoning and trying to sort it out. Very annoying. ### 4/5 — New 5.05 app *2025-11-13* The new version 5 app is very good. Still very simple, you can only view balances, but I like that. Looks more modern now. App always works great for me. Not sure why all the complaints. Says more features coming soon. Great. Would love a dark mode!! ### 3/5 — Very basic *2026-10-05, version 5.0.8* App is ok but it is ridiculously basic. Please add the ability to withdraw premium bonds from the app rather than having to go to the website. ### 3/5 — Please make 2 changes *2026-08-07, version 5.0.7* The app is basic and would be much better if you could: 1) view messages on the app, I can’t login to the website on any browser on my phone and get stuck in a never-ending 2FA loop before being kicked back to the login page. Please add the function to view messages on the app 2) improve the payment process so you can complete pay by bank or pay by card, rather than having to copy and paste details across to another app All of my banking apps have both of the above, so couldn’t be hard to bring in… ### 3/5 — Needs secure message access . *2026-07-16* This app is useful for quick reference but you still have to login using a browser to read secure messages. It would be very useful to have that ability in the app and I don't see why that would be any less secure. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-26.*