# NS International — Train travel through Europe

> European train travel planning, booking, and real-time information app. (iPhone/iPad app by NS Internationaal BV.)

- Source: https://appshunter.io/ios/app/ns-international/id886645737 (this page in markdown: same URL + `.md`)
- Developer: [NS Internationaal BV](https://appshunter.io/developer/578563329)
- Category: Travel, Navigation
- Price: Free
- Rating: 4.90/5 from 1,642 App Store ratings · 71 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 36 MB
- Languages: American English, Dutch
- Released: 2014-06-15
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ns-international/id886645737/reviews.md

## What is NS International?

The only thing you need besides your passport. The NS International app is new and improved! Thanks to your feedback we were able to add some amazing new features, such as our “MyNS” environment. This is a safe and personal environment for our customers who regularly book international train trips.

The “MyNS” environment offers the following advantages:
 • Fast and easy import of your ticket into the app, personal preferences are applied directly
 • Easy to make a recurring booking
 • Manage international discount cards and/or Club Eurostar loyalty card
 • Manage personal preferences
 • (Un)Subscribe to our newsletter containing the latest offers

Next to the latest developed feature you will continue to use:

Real time travel information and automatic alerts on your trip.

 • Our real time travel information assists you every step of the way. Easily enable automatic alerts on your trip. We will keep you informed in case of possible disruptions and when it is time to leave. When travelling with a mobile ticket in the app, the automatic alerts are enabled by default.

Easily plan & book your trip

 • Planning and booking a trip is now even easier. Not only will you see the familiar overview of travel advices. We now also show you an overview of the available low fares in our fare calendar. All information regarding your booking in the app. Save your mobile ticket in the app for the best travel experience. Experience seamless travel with real time travel information and all the necessary details on your trip, your tickets and relevant information about your destination.

All booking information in your app

 • By using our app and mobile tickets you will always be up to date with the latest information. Real time information and details based on your train trip, tickets and destination specific information will have you fully prepared for your upcoming journey.

Delay compensation

 • Delay compensation. If you have experienced a delay during your trip, you can now submit your request for compensation via our app.

Contact NS International customer service

 • Via the app you can directly contact NS International customer service.

## Key features

- Personalized "MyNS" environment
- Fast ticket import and recurring bookings
- Manage discount and loyalty cards
- Real-time travel information and alerts
- Fare calendar for low fares
- Mobile ticket storage
- Delay compensation submission

## What do users think of NS International?

Overall sentiment: negative

**Pros**

- 🚀 Travel made easy
- 👍 User-friendly app
- ✨ Great tool for planning trips

**Cons**

- 🐛 Sync issues with app and website
- 🕰️ Unreliable disruption handling
- 🤔 Confusing onboarding for international users
- 🔌 Tickets not loading properly in app

**Commonly reported bugs**

- Calendar date picker issues
- Login and account creation problems
- Inconsistent app behavior during delays and cancellations

**Most requested features**

- Ability to book return trips
- Improved disruption notifications with alternative route suggestions
- Better integration with digital wallets

## Recent user reviews (10 of 71)

All indexed reviews: https://appshunter.io/ios/app/ns-international/id886645737/reviews.md

### 1/5 — Timezone issues persist

*2026-04-18, version 10.6*

You can’t find or book a ticket if you happen to be in a timezone before the Netherlands. Doesn’t show any trains, not fixed for several month or maybe forever. What a joke of a team maintaining this app! Zero skills!

### 2/5 — Frustrated

*2026-04-07, version 10.6*

The app would not let me book the dates I wanted - I wanted Monday and it would go to Tues or return trip was wrong - I got super frustrated with it.

### 5/5 — Peter

*2026-02-01, version 10.5*

Easy to check times and options. Clear layout and often provides connections and routes other apps don't find. 
One of the best apps for international trains across Europe

### 5/5 — Trains are Nice

*2026-01-31, version 10.5*

It feels amazing to use an app to arrange cross-country TRAIN travel. Sincerest delight from a traumatized American

### 3/5 — Poor functionality

*2025-11-17, version 10.1*

The monitors on the train don’t show arrival times that are synchronized with the app. And the app updates for delays with irregularity and doesn’t show the new arrival time but just an estimate of how many mins the train is late. Also the markings on seats on train that mark when it is occupied aren’t synched. Old tech basically

### 1/5 — Bad

*2025-09-02, version 9.5*

Live in the Uk and I had to used a different internet app to pay for my ticket goes the previous one was telling me that my card doesn’t work !!??

### 1/5 — Timezone issues

*2025-08-31, version 9.5*

The app is completely broken if you try to book a train from a timezone that is “earlier” than the Netherlands (e.g. Canada/US). I tried letting them know through various channels but they don’t think it’s worth fixing.

### 4/5 — So far so good after Safari setting adjustment — enabled javascript

*2025-08-20, version 9.4.1*

When I tried to log into my account, an “Access Denied” error occurred on a plain white page along with some error code and a http:// url (instead of https:// btw).

The problem was I had Javascript off in Safari’s advanced settings because I use Brave browser instead of Safari.

But some apps like this are pretty much web-based and depend on the i phone’s internal Safari/webkit for operation even if the default browser isn’t Safari.

It would have helped if the error showed “this app requires javascript” instead of “Access Denied.”

I only figured it out because another completely unrelated non-tech industrial company app I just installed showed “this app requires javascript” when hitting its Login button. After enabling Javascript for that app, I thought to try the NS international and plain NS logins again and they worked!

Whew!

This app, the plain NS app and the unrelated app I just installed are the only ones I’ve used since the iphone came out years ago that depend so heavily on the iphone’s internal safari javascript setting.

That’s ok, btw. I assume it’s much cheaper and easier to design an app that way, especially for non-tech companies.

### 1/5 — Uh, no

*2025-08-18, version 9.4.1*

Absolutely zero help / documentation on using this app. Guess this written by the same people as the OVpay app.

App lets you see schedule but cannot book... must use ns.nl site. Then what ?  Then put some code in. Then how to use code to travel ??? NAFC. Dang, I'll just go buy a ticket in person.

### 1/5 — Smarter disruption handling

*2025-06-25, version 9.3*

If part of a journey is cancelled, the app should not only send a notification, but also suggest clear alternative routes to help me reach my destination. This would make the experience much more user-friendly and reduce stress during disruptions

## Frequently asked questions about NS International

### What does the NS International app do?

The NS International app helps you plan, book, and manage your international train journeys across Europe. It provides real-time travel information, automatic alerts for disruptions, and allows you to store your mobile tickets. You can also manage personal preferences, discount cards, and submit delay compensation requests.

### What are the key features of the NS International app?

Key features include a personalized 'MyNS' environment for easy ticket import and recurring bookings, management of international discount and loyalty cards, real-time travel information with automatic alerts, a fare calendar to find low fares, mobile ticket storage, and the ability to submit delay compensation requests directly through the app.

### Is the NS International app free to use?

Yes, the NS International app is free to download and use. The description does not mention any costs associated with using the app itself or its core features. Monetization is not detailed, but it is listed as a free application.

### What kind of trips can I plan with this app?

This app is designed for planning and booking international train trips across Europe. It offers an overview of travel advice, available low fares through a fare calendar, and all necessary booking information, including mobile tickets and destination-specific details.

### How does the app help with travel disruptions?

The app provides real-time travel information and automatic alerts for your trip. If there are any possible disruptions, you will be informed promptly. When traveling with a mobile ticket in the app, these automatic alerts are enabled by default to keep you updated.

## Version history (last 5 releases)

### 10.6 — 2026-03-13

Dear travelers,

This update includes minor improvements to our app preferences.

Have a wonderful trip,

NS International

### 10.5 — 2026-01-20

Dear travellers,

This version includes small optimizations to make your trip even better.

Have a wonderful trip,

NS International

### 10.4 — 2026-01-07

Dear travelers,

2026 is going to be a great year.

This update includes general improvements and a fresh new background on our home screen.

Safe travels,

NS International

### 10.3 — 2025-11-29

Dear travelers,

Our travel support during disruption is expanding!
What started with ICE is now available for EuroCity and EuroCity Direct.

Have a wonderful trip,
NS International

### 10.2 — 2025-11-18

Dear travelers,

This version features an updated ICE logo.

Have a wonderful trip,

NS International

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*