# NS International — user reviews > 71 indexed App Store user reviews of NS International by NS Internationaal BV, rated 4.90/5 from 1,642 ratings. - Source: https://appshunter.io/ios/app/ns-international/id886645737/reviews - App overview in markdown: https://appshunter.io/ios/app/ns-international/id886645737.md - Rating breakdown: 5★ 1,533 · 4★ 83 · 3★ 10 · 2★ 2 · 1★ 14 ## What do users think of NS International? Overall sentiment: negative **Pros** - 🚀 Travel made easy - 👍 User-friendly app - ✨ Great tool for planning trips **Cons** - 🐛 Sync issues with app and website - 🕰️ Unreliable disruption handling - 🤔 Confusing onboarding for international users - 🔌 Tickets not loading properly in app **Commonly reported bugs** - Calendar date picker issues - Login and account creation problems - Inconsistent app behavior during delays and cancellations **Most requested features** - Ability to book return trips - Improved disruption notifications with alternative route suggestions - Better integration with digital wallets ## Newest reviews (13 of 71) ### 2/5 — Frustrated *2026-04-07, version 10.6* The app would not let me book the dates I wanted - I wanted Monday and it would go to Tues or return trip was wrong - I got super frustrated with it. ### 3/5 — Poor functionality *2025-11-17, version 10.1* The monitors on the train don’t show arrival times that are synchronized with the app. And the app updates for delays with irregularity and doesn’t show the new arrival time but just an estimate of how many mins the train is late. Also the markings on seats on train that mark when it is occupied aren’t synched. Old tech basically ### 4/5 — So far so good after Safari setting adjustment — enabled javascript *2025-08-20, version 9.4.1* When I tried to log into my account, an “Access Denied” error occurred on a plain white page along with some error code and a http:// url (instead of https:// btw). The problem was I had Javascript off in Safari’s advanced settings because I use Brave browser instead of Safari. But some apps like this are pretty much web-based and depend on the i phone’s internal Safari/webkit for operation even if the default browser isn’t Safari. It would have helped if the error showed “this app requires javascript” instead of “Access Denied.” I only figured it out because another completely unrelated non-tech industrial company app I just installed showed “this app requires javascript” when hitting its Login button. After enabling Javascript for that app, I thought to try the NS international and plain NS logins again and they worked! Whew! This app, the plain NS app and the unrelated app I just installed are the only ones I’ve used since the iphone came out years ago that depend so heavily on the iphone’s internal safari javascript setting. That’s ok, btw. I assume it’s much cheaper and easier to design an app that way, especially for non-tech companies. ### 2/5 — Kan niet omgaan met vertraging *2024-08-08, version 7.2.2* Lijkt prima te werken, maar als 1 van je treinen vertraging heeft loopt de hele app in de soep. ### 4/5 — Usually very good. *2024-06-23, version 7.2.2* When it is working it makes for seamless travel. In the rare occasions it does not, It leaves one in limb with no way out. ### 4/5 — Easy to use *2024-06-23, version 7.2.2* Found the website really easy to follow ### 2/5 — Connection errors, not showing travel options, etc *2024-06-20, version 7.2.2* This app leaves a lot to be desired. Constant connection errors, it’s not showing connections that I know are available, it’s glitchy. To make changes to travel you get redirected to the website, what’s the point of that?! ### 1/5 — Discount only possible for 1 traveler. *2023-12-24, version 6.12.3* If you book a trip for more than 1 person using discount. The app will calculate discount for only 1 traveler with discount. Meaning, you will pay too much for the tickets. The only way to bypass this bug is to buy the tickets selected for each traveller. ### 1/5 — The worst app ever *2023-12-10, version 6.12.1* Just print your tickets. This app won’t give your digital tickets and customer service doesn’t reply. A fun time. ### 1/5 — The calendar is wrong *2023-08-20, version 6.8* The calendar picker is off by 1.5 months. It’s not early July. I’m unable to select and buy my tickets for my dates in the future because the dates are off/ on the wrong day of the week — deleted and untrusted. ### 1/5 — Tickets don’t import when bought online *2023-06-15, version 6.5.5* Don’t use this app. Especially if you bought etickets and can’t print them. Because they won’t load into the app and then the NS service desk is useless and can’t print them for you. Such a worthless app and terrible first experience in Amsterdam. ### 1/5 — Rubbish *2023-03-03, version 6.2* When you make a booking, even if the train times change your saved times in this app never change. My train left 33 minutes earlier than shown in this app and I got no notification: not in the app, by email, or by text. BEWARE. (Compensation delays are taking 36+ weeks too) Also, in the event your train actually is departing at the original time, notifications are only sometimes working. Track changes might not listed. Thanks to this app and Schiphol airport, my belief in the ability of the Dutch to organise things well is appropriately adjusted. ### 1/5 — Fix the app for US if you want the Audience to use it. *2022-07-18, version 5.20.0* Trying to download and login. App asks to provide account info. I get stuck on the address. Bc your database does not have my address ( or any us address not sure) i cant finish signing up and login. Yet tickets bought through your system prompt to open them in the app. And bc i cant finish signing up, I also cant open tickets in the app. Either fix the app or remove the prompt to use the app for US customers. Thanks ## Most critical reviews (10 lowest-rated) ### 1/5 — Timezone issues persist *2026-04-18, version 10.6* You can’t find or book a ticket if you happen to be in a timezone before the Netherlands. Doesn’t show any trains, not fixed for several month or maybe forever. What a joke of a team maintaining this app! Zero skills! ### 1/5 — Bad *2025-09-02, version 9.5* Live in the Uk and I had to used a different internet app to pay for my ticket goes the previous one was telling me that my card doesn’t work !!?? ### 1/5 — Timezone issues *2025-08-31, version 9.5* The app is completely broken if you try to book a train from a timezone that is “earlier” than the Netherlands (e.g. Canada/US). I tried letting them know through various channels but they don’t think it’s worth fixing. ### 1/5 — Uh, no *2025-08-18, version 9.4.1* Absolutely zero help / documentation on using this app. Guess this written by the same people as the OVpay app. App lets you see schedule but cannot book... must use ns.nl site. Then what ? Then put some code in. Then how to use code to travel ??? NAFC. Dang, I'll just go buy a ticket in person. ### 1/5 — Smarter disruption handling *2025-06-25, version 9.3* If part of a journey is cancelled, the app should not only send a notification, but also suggest clear alternative routes to help me reach my destination. This would make the experience much more user-friendly and reduce stress during disruptions ### 1/5 — Can’t get it to load Amsterdam tickets *2025-01-03, version 8.6.1* I can’t get tickets I’ve purchased loads into the app. I’ve tried on multiple devices, multiple browsers. I do financial software integration for a living. If I’m having problems, so are many other people. ### 1/5 — Broken after latest update *2024-09-24, version 8.0* With the latest update it’s not possible to buy tickets within the app. And any tickets you buy via ns.nl are not loading in the app - the deep link in the e-mail is broken. Also can’t load manually, as the order number does not match the expected app format. ### 1/5 — Could not use *2024-05-02, version 7.2.1* They sent an email confirmation but my booking code was not included and when I tried to load the tickets it would not work. I I tried several times. Out my money for train ticket’s and zero I customer service!!! ### 1/5 — Not great *2024-01-22* App does not update you about your train at all and will not give you any information that is helpful. If I didn't need I would never use this app again. As well it does not fully translate to English and so it was very confusing that half of the information was still in Dutch. Just overall it make train travel more stressful and confusing than it needs to be. ### 1/5 — The reviews aren’t wrong *2023-12-29, version 6.12.3* You have to work hard to have an app this bad in 2023. Tickets can’t be purchased directly in the app (directs you to website) but then the tickets won’t load in the app - can’t put them in your wallet (it’s almost 2024) so printing is the only option but who owns a printer these days? Bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Peter *2026-02-01, version 10.5* Easy to check times and options. Clear layout and often provides connections and routes other apps don't find. One of the best apps for international trains across Europe ### 5/5 — Trains are Nice *2026-01-31, version 10.5* It feels amazing to use an app to arrange cross-country TRAIN travel. Sincerest delight from a traumatized American ### 5/5 — Excellent *2024-09-03, version 7.2.3* Very user friendly App. Excellent service ### 5/5 — Netherlands by rail *2024-08-07, version 7.2.2* The best way to travel in the Netherlands is by rail the NS International app is clear and works well. ### 5/5 — Travel Made Easy (TME) *2024-04-14, version 7.2* Booked tickets from Amsterdam to Düsseldorf, with ease, seat reservations & no problems from USA. All ticket information downloaded to my phone intuitively & without hassle. Looking forward to the ride. Piet Keyzer ### 5/5 — Great tool *2024-03-27, version 7.2* Gives a lot of ease either to buy a ticket or a reservation for the pass holders. Top app. ### 5/5 — Sometimes works *2024-02-16, version 6.13.1* Won’t let me sign in this year. Password worked fine last year. I lived in the NL for many years, but not now. I love the trains, but this app is cranky. It may not like my foreign address, even though I bought tickets online. ### 5/5 — Does what it’s supposed to *2022-07-08, version 5.20.0* Used to app to access previously purchased tickets, as well as trip details (including transfers, platforms, delays, etc). Worked great. ### 5/5 — Great app *2021-11-03, version 5.17.1* Love the fact that you can buy a ticket on the go. Easy to find the right trip. wow, you can even enter your desired arrival time and know what train to catch. ### 5/5 — fijne app *2018-12-23, version 5.0.14* handig voor plannen van internationale routes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*