# NS Travel Planner — user reviews > 356 indexed App Store user reviews of NS Travel Planner by NS Reizigers B.V., rated 4.80/5 from 6,821 ratings. - Source: https://appshunter.io/ios/app/ns-travel-planner/id370362301/reviews - App overview in markdown: https://appshunter.io/ios/app/ns-travel-planner/id370362301.md - Rating breakdown: 5★ 5,962 · 4★ 507 · 3★ 128 · 2★ 58 · 1★ 166 ## What do users think of NS Travel Planner? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient for planning trips - 💡 Helpful for international travelers - 👍 User-friendly interface - 🚀 Accurate real-time information **Cons** - 🐛 Login issues - 🐛 Unreliable app performance - 💡 Lack of Apple Pay/Wallet integration - 🐛 Inconsistent language support - 🐛 Ticket purchase problems **Commonly reported bugs** - App crashes frequently - Login process is unreliable - Ticket information not always accurate - Saved trips feature not working as expected - Disruption notifications not always up-to-date **Most requested features** - Add Apple Pay and Apple Wallet support - Improve language translation and consistency - Allow ticket purchases without a Dutch bank account - Provide better disruption notifications - Integrate saved trips more prominently ## Newest reviews (18 of 356) ### 3/5 — No Apple Pay *2026-08-06* Good for finding train times. But no Apple Pay, so quicker to buy at station ticket machine. ### 3/5 — Apple Pay ??? *2026-07-15* Quand ?? Wanneer ?? ### 2/5 — Na de nieuwste update gaat de app niet meer open. *2026-05-30, version 8.45.0* Na de allerlaatste update gaat de app niet meer open. ### 2/5 — Unfortunately just a planner *2026-05-29, version 8.45.0* Ticket cannot be downloaded in wallet. Cannot be either taken in picture to avoid internet connection (not everybody have local 4G/5G). Payment transfer you to another website. Too many “ supplier “ which may makes ticket exchange complicated. No local human support to help you in station (only hotline by phone). Few or No alternative proposed when things go wrong - which is very very frequent in NL train network I would love the travel planner to be always the travel reality ### 3/5 — Limited payment methods *2026-05-09* The cost of tickets in the app is less than paying in person. Except, there are only two methods of payment: credit card or through iDEAL-linked banks. Unfortunately, my Canadian bank prompted me with a security code sent via SMS, which I could not receive with my overseas eSIM. I was forced to pay in person, which cost €1,60 more. NS would do well to add methods like PayPal, Stripe, and other similar methods to accommodate international travellers. ### 3/5 — Not good apple support *2026-01-16, version 8.36.0* I can't pay for the ticket using apple pay, or add the ticket to my apple wallet. I need to pay using card, but iOS doesn't recognize the fields as card numbers, so instead of using 1password to autofill the info i need to manually paste it. Makes the process of buying a tickey way longer than it needs to be. ### 4/5 — Login retention issue was fixed. Requires minor UX polish. *2026-01-14, version 8.36.0* 4/5 means “as expected” ### 3/5 — Apple Pay *2026-01-04* Allowing Apple Pay from the app would simplify the process so much! Thanks ### 1/5 — —— *2025-12-14, version 8.34.0* gowno ### 1/5 — English translation *2025-12-14, version 8.34.0* Multiple pages refuse to translate. App is clunky and very not user friendly ### 1/5 — Planned obsolescence *2025-12-02, version 8.29.0* NS. You are running trains that are 30 years old, over tracks are are even older. Your machinists and ticket collectors are 40 on average. WHY do you cease to support phones that are 7 years old?! What kind of new nano quantum hitech do you need in your apps? Atomic clocks measuring how late your trains are? Heart rate of your clients when trains are cancelled? ### 1/5 — Fix de opgeslagen reizen!! *2025-11-07, version 8.31.0* De app was geweldig, maar het tabblad met de opgeslagen reizen is weg. Je kunt er nu alleen via het beginscherm komen, en als je door de lijst probeert te scrollen reageert het nauwelijks en opent hij telkens een van de reizen, en dan moet ik weer opnieuw beginnen van het beginscherm. Ik ben net 5 minuten bezig geweest om de onderste van mijn opgeslagen reizen te kunnen bekijken elke keer moest ik weer opnieuw beginnen vanaf het beginscherm. Degene die dit verzonnen heeft moet echt ontslagen worden wat een prutswerk. Ik open de app nu met tegenzin terwijl ik vroeger nooit klachten had!! ### 1/5 — Rather stressful experience for a short visit *2025-10-28* Not worthwhile for a first time visit to the Netherlands. Better order online or at the ticketing machine. This app might be good for local people and long term dweller. ### 1/5 — Do something else *2025-10-24, version 8.30.0* All I can see in this app is Something gone wrong. What can I do then? ### 2/5 — “Digitaal is snel en makkelijk“ *2025-10-12, version 8.29.0* Het kostte me een kwartier om eenvoudige tickets te kopen via de digitale kanalen. Waarom kan ik niet gewoon in het station aan een levende mens een ticket vragen en het binnen enkele seconden ontvangen? Met een glimlach en een dankjewel in plaats van ergernis en gefoeter. ### 1/5 — Garbage app. Forced to download *2025-10-06* Cant even travel without being forced to download the app ### 3/5 — The notification is malfunction *2025-10-03* Every time I pressed the notification button of a searched route, the loading circle keeps on loading and nothing happened. Same as the “save” button. It’s been couple months, so I cannot received any delay notification for my regular routes. I’ve tried reaching out to the agent, but the agent didn’t give me any useful instructions, claiming him not an iPhone expert. I don’t know what I could do now. ### 3/5 — No Apple Pay *2025-09-29, version 8.29.0* Doesn’t take Apple Pay!! DB, SNCF, Trainline( local NL trains not listed) Britrail Apps all take Apple Pay. Could be a great app for non Dutch Tourists but this is a deal breaker ## Most critical reviews (10 lowest-rated) ### 1/5 — Taal? Hopeloos! *2026-07-27* Ik wil de app in het Nederlands. Op mijn duitse telefoon helaas onmogelijk. WAARDELOOS!!!! ### 1/5 — Emmen *2026-07-19, version 8.49.0* GRONINGEN EMMEN ! Don’t correct !! The timetable in the NS app appears to be incorrect for bus 300. At the bus stop, the electronic departure board shows that bus 300 departs every 30 minutes, but the NS app only shows departures once every hour. This discrepancy makes the app unreliable for trip planning. Please check and correct the timetable so that it matches the actual departures shown on the stop display. Thank you. ### 1/5 — Tickets werden nicht bereit gestellt *2026-07-17* Man kauft die Tickets, alles wird vom Konto abgezogen aber die Tickets werden nicht bereit gestellt. Man hat als Tourist keine andere Alternative und kommt somit nicht zum Gleis und zurück. Den Zug nehme ich hier somit nie wieder! ### 1/5 — Trash *2026-07-06* Absolute trash app. No Apple Pay and also in general, not very convenient ### 1/5 — Bad design and non functional *2026-06-05, version 8.46.0* It used to be fine, i even had the option to keep the old design. Now i am forced to use the new one, which isnt working at all. Its sluggish and when i go see earlier trains there are duplicate rows. ### 1/5 — Train left earlier than scheduled? *2026-06-01, version 8.45.0* 33 train left at 32? In front of me with a staff standing next to me? Donne if that would happen if I am Dutch ### 1/5 — NS *2026-05-31, version 8.45.0* Not working ### 1/5 — Disasterrfff *2026-05-27, version 8.45.0* App is not working and customer service is not helping. If you buy tickets online on their site you cannot use them without app, you need to print them. If you want a refund, first you have to talk with bot and later people change on a chat like every 2 hours, so you have to explain your situation again and again. ### 1/5 — Broken *2026-05-26* Ever since the last update the app just doesn’t open anymore tried deleting and reinstalling but all the same **Developer response:** Hi, thank you for your review. The fix for this issue is prepared and version 8.46.0 is currently in the release process. Please note it can still take a few days to reach all devices. If you have automatic updates enabled, you'll get it as soon as it's available. ### 1/5 — National shame! *2025-12-22, version 8.35.0* This app represents NS rail and is an absolute worst experience- from buying tickets to saving and planning trips. Do they even bother to test and do some user acceptance testing??? ## Most praised reviews (10 highest-rated) ### 5/5 — So easy *2025-11-16, version 8.32.0* What a fabulous app x ### 5/5 — Good service *2025-11-07* The online system works very well when ordering tickets. The rail network is fast and comfortable. ### 5/5 — Easy load *2025-08-17* Instructions clear and accurate ### 5/5 — Mrs. Prins *2025-07-30, version 8.25.0* Highly frustrated that deals like Travel Together for 18 € pp are only available online and not at the NS counter. If you encounter any difficulties with payment online it’s not possible and you would end up paying almost double!! ### 5/5 — Recensie *2025-07-19, version 8.25.0* Netjes geregerld wel een beetje druk ### 5/5 — Kart çıkardım daha iyi oldu *2025-07-02, version 8.24.0* Arkadaşlar kart çıkartın OV chipcard ile çok rahat oluyor ### 5/5 — Mrcvs Dr PhD Octavian Cautis *2025-04-18, version 8.19.0* I come in Holland from 15 years but here this app let me know and help me to find better ways to airport to Amsterdam central or to Hague or Rotterdam 10 stars ### 5/5 — Very good customer service *2025-03-10* Just couldn’t find my NS card and need to travel today so everything was professionally done in a matter of minutes. Didn’t have to wait until someone picked up the phone. So hopefully it will be like this every moment when you need customers service ### 5/5 — Turkish *2025-02-20, version 8.16.0* Nederland is een prachtig land dat miljoenen toeristen trekt. Iedereen maakt gebruik van treinen. Ik geef 5 sterren, maar ik zou graag Turkse taalondersteuning willen. ### 5/5 — Cool *2024-12-27, version 8.13.1* Works great. They must have a very cool developer working at NS --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*