# NSG Helpdesk > Mobile IT helpdesk for organizations to manage support tickets and live chat. (iPhone/iPad app by Network Services Group, Inc..) - Source: https://appshunter.io/ios/app/nsg-helpdesk/id6752877959 (this page in markdown: same URL + `.md`) - Developer: [Network Services Group, Inc.](https://appshunter.io/developer/1841495073) - Category: Business - Price: Free - Rating: 5.00/5 from 5 App Store ratings · 5 written reviews indexed - Age rating: 17+ - Requires: iOS 13.0 · 12 MB - Languages: American English - Released: 2025-10-09 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/nsg-helpdesk/id6752877959/reviews.md ## What is NSG Helpdesk? Are you tired of frustrating IT issues pulling your team away from what really matters? With the NSG Helpdesk app, we offer you a straightforward solution to keep everyone focused and productive. Designed for organizations that interact with Tech Support, our app puts a friendly, efficient tech support team right at your fingertips. Imagine this: Your staff can chat live with a technician, submit and track tickets effortlessly, or request a callback—with just a few taps—all within a single app. Security is top of mind with NSG; secure remote access means you can access your pc, without the hassle usually associated with remote access. Plus, we keep everyone informed with smart notifications. Team managers can even create support requests on behalf of their staff, streamlining the process and reducing downtime. With over two decades of experience in IT services, NSG Helpdesk is built on the insights gained from thousands of support requests across various sectors like banking, healthcare, and education. Our mission is crystal clear—eliminate frustration and wasted time—with a simple, fast, and human-centered approach to tech support. Take the first steps towards stress-free IT support: 1. Install the NSG Helpdesk app. 2. Choose how you want help—chat, request a call, or submit a ticket. 3. Track the status or sit back while we resolve your issue. 4. Enjoy uninterrupted work and a renewed focus on your mission. Join the NSG family today and experience tech support that’s personal, simple, and always within reach. Together, let’s keep your organization moving forward—fast! ## Key features - Live chat with technicians - Submit and track support tickets - Request callback - Secure remote PC access - Smart notifications - Managerial request creation ## Recent user reviews (5 of 5) All indexed reviews: https://appshunter.io/ios/app/nsg-helpdesk/id6752877959/reviews.md ### 5/5 — Account Manager *2025-12-17* Great tool for managing support tickets—fast, intuitive, and reliable. Highly recommend for teams needing streamlined helpdesk workflows! ### 5/5 — One Call Does IT All *2025-12-10* 🚀 Elevating Business Tech: My Take on the latest app called TicketSend from NSGDV.com In today’s fast-paced digital world, downtime isn’t just inconvenient — it’s costly. That’s why I was impressed by a true mobile HelpDesk app from a reputable MSP at NSGDV.com, the online home of Network Services Group (NSG). Founded in 1989, NSG has grown into a trusted IT and telecom powerhouse serving businesses across Arkansas and beyond. Their motto, “One Call Does IT All,” isn’t just a slogan — IT’s a promise. 🔑 What Makes NSG Stand Out • Managed IT Services that keep systems running smoothly • Cybersecurity expertise to protect against evolving threats • Telecom solutions including VoIP and cloud-based phone systems • Disaster recovery planning that ensures business continuity • Customer-first approach with transparent ticket tracking via TicketSend 🌟 Why Businesses Should Pay Attention NSG blends 35+ years of experience with modern solutions, offering a rare combination of reliability and innovation. They don’t just fix problems — they empower growth, reduce stress, and help companies stay ahead of the curve. 💡 Final Verdict: This isn’t a simple app dashboard; it equips any user within an organization - whether non-profit, commercial, private sector, municipal, medical, financial, & the list goes on - into a rallying point for businesses ready to conquer technology challenges with a partner who truly has their back. 👉 If you’re a business leader looking to strengthen your IT, telecom, or cybersecurity strategy, NSGDV.com is worth a serious look. ✅ 35+ Years of IT & Telecom Expertise ✅ Cybersecurity + Disaster Recovery ✅ “One Call Does IT All” They don’t just fix problems — they empower growth! ### 5/5 — Impressed *2025-12-10* The app works very smoothly and is easy to navigate. Easy to communicate on as well. ### 5/5 — Very handy *2025-12-10* I like this a lot. I don’t like waiting on hold and this makes it easy to get support without the phone call. The app seems well designed and I can figure it out. ### 5/5 — It works! *2025-11-20* App works great. Their support is even better! Very nice UI navigation. ## Frequently asked questions about NSG Helpdesk ### What is NSG Helpdesk? NSG Helpdesk is a mobile application designed to provide organizations with efficient IT support. It allows users to chat live with technicians, submit and track support tickets, and request callbacks, all from a single interface. ### Is NSG Helpdesk free to use? Yes, NSG Helpdesk is available for free. There are no costs associated with downloading or using the core features of the application. ### What devices does NSG Helpdesk support? NSG Helpdesk is supported on iPhone, iPad, and iPod devices. It is designed for users within Apple's ecosystem. ### How often is NSG Helpdesk updated? The latest version of NSG Helpdesk was released on March 11, 2026. While specific update frequency isn't detailed, the app is actively maintained. ### What kind of security features does NSG Helpdesk offer? NSG Helpdesk prioritizes security with features like secure remote access, allowing users to access their PCs without the usual complexities associated with remote connections. ### Can managers use NSG Helpdesk for their staff? Yes, team managers can create support requests on behalf of their staff through the NSG Helpdesk app. This streamlines the process and helps reduce overall downtime. ### What is the age rating for NSG Helpdesk? NSG Helpdesk has an age rating of 17+. This indicates it may contain content or features more suitable for mature users. ### Does NSG Helpdesk have ads? No, NSG Helpdesk does not contain advertisements. The app is designed to provide a seamless and uninterrupted user experience. ## Version history (last 5 releases) ### 0.3.21 — 2026-08-18 Bug fixes and performance improvements ### 0.3.19 — 2026-07-10 Bug fixes and performance improvements ### 0.3.18 — 2026-07-01 Bug fixes and performance improvements ### 0.3.16 — 2026-06-23 Bug fixes and performance improvements ### 0.3.9 — 2026-05-10 Bug fixes and performance improvements ## Apps similar to NSG Helpdesk | App | Rating | Price | Category | | --- | --- | --- | --- | | [LeadCenter AI](https://appshunter.io/ios/app/leadcenter-ai/id6745128765) | — | Free | Business | | [Mulerider Alumni](https://appshunter.io/ios/app/mulerider-alumni/id1560853642) | 5.0 (4) | Free | Business | | [C&L Electric Cooperative Corp](https://appshunter.io/ios/app/c-and-l-electric-cooperative-corp/id1614502840) | — | Free | Business | | [Emeraude](https://appshunter.io/ios/app/emeraude/id6748728099) | — | Free | Business | | [Network Box SIEM+](https://appshunter.io/ios/app/network-box-siem-plus/id1532859749) | — | Free | Business | | [Company Ai](https://appshunter.io/ios/app/company-ai/id6754788870) | — | Free | Business | ## Related topics [it helpdesk](https://appshunter.io/ios/topics/it-helpdesk) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*